71 comments found.
Hi,
i need help importing All Data with Attachments, when i try to import, the import process get stuck at 8%
Thank you
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article Demo import – New module.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
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Qode Interactive
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Hi, I deactivated the Cache plugin but the problem is still there, i already created a support request
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
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i checked with the hosting provider and they made the changes except for post_max_size, they said the Max is 128M, i hope that doesn’t cause a problem
You can try to import demo now and if necessary try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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when i try XML Import, i get the Request Timeout problem
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My client has purchased this theme and want to setup on shared hosting where SUHOSIN Module is not available so I contact with server support team they told me to contact with theme support for alternate plugin for SUHOSIN Module. Please guide me how to setup this required things and import demo content for my client.
Hello,
Thank you for contacting us.
The SUHOSIN Module is not required. The System Info section just displays if this module is installed or not as an information, but the theme can be used without SUHOSIN Module.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
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Qode Interactive
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When I tried to import demo content multiple ajax requests failed due to this its content is not fetched properly so how to resolve this issue.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Where can I find the documentation on this theme? Is it 100% WPML compatible? I have some doubts about the comments of previous buyers, could you explain to me why I should buy your theme? Thanks for your answer
Hello,
Thank you for taking interest.
You can find the documentation in this link and our Knowledge Base here.
When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
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Hello, It’s very complicate template. I have no idea how to change the homepage. The Elementor doesn’t work… You have more videos to understand something on this specific theme “Fidalgo – Restaurant”. Thank you
Hello,
Unfortunately there is no video for Fidalgo theme specifically.
You can set homepage as explained in this article.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Elated Portfolio part of
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Hey, I’m unable to import complete demo content. It gets stuck on 4%. I tried with multi way to figure out. Can you help urgently
Let me know what do need from my side
But I need to solve this urgently
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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can you import the demo content ?
Also, nothing is imported No menu, no pages
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I cleared the database multi time and tried again and again. Can you sort me urgently
Delayed due to late response
Hi,
Apologies for the delay, we are experiencing some temporary issues with the server.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hello i am in need of urgent help as the demo content isnt importing properly. I already created a support ticket but it is taking long
Hello,
Thank you for using our theme.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
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Hello, I’m unable to import complete demo content. It gets stuck on 4% and if I do single page import for main home page or any page but still a blank page is being imported and container is enable for elementor but still same error.
Please guide me what can be the issue?
I want to import all content.
Hello,
We’ve checked and we see that your ticket was updated with response and that our support agent assisted you with demo import. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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Bug Report:
Title: Fatal Error in fidalgo_add_mobile_nav_item_icon Function
Description:
Uncaught Error: Attempt to assign property “after” on array in /htdocs/wp-content/themes/fidalgo/inc/nav-menu/helper.php:61
Steps to Reproduce:
Load a page where fidalgo_add_mobile_nav_item_icon is applied to the navigation menu. Observe the error in the PHP logs or browser console.
Error Details:
File: helper.php:61
Error: Attempt to assign property “after” on array
Expected Behavior:
The $items should be processed without errors.
Suggested Fix: Validate $items type before assigning properties. If needed, convert the array to an object or adjust the code to work with arrays.
Environment:
WordPress Version: 6.7.1
PHP Version: 8.2.23
Theme: Fidalgo 1.1
Hello,
Thank you for contacting us.
At the moment we couldn’t reproduce this behavior. We would appreciate if you could please submit a ticket to our Help Center, let our support agents know which header layout you’re using and they will investigate further. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Where can I get the Revolution Slider license code? Do you offer a Revolution Slider license with the purchase of your current template?
Hello,
The plugins that you got after the purchase (like Slider Revolution) are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
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When I try to import the demo, the pages are created, but without any content. I’ve already tried importing via XML and through the importer itself. Tried all the resources in the documentation and FAQ, but nothing worked. Could anyone help me? The support is not very efficient.
Hello,
This usually occurs if the “Container” option is deactivated in Elementor > Settings > Features.
Your ticket should now be updated with response. Our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
Support
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Wow! Thank you so much for your support! The theme is amazing and exactly what the client wanted. Now I can customize everything and give them a beautiful website.
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Hello,
Im having an issue with the interactive link showcase demo on the homepage.It works great on desktop but on mobile it makes the homepage wider and you can scroll endlessly on the right.How can i fix this issue ?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Before buying this theme, I want to make sure it comes with WPBakery and able to use that for the page builder? Thanks
Hello,
Thank you for taking interest.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content from scratch. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately. Also, there is no demo version built with WPBakery.
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Hi, I need information on the OpenTable module. In your “Book a table” demo page, after clicking on « Book now » redirection on Opentable.com This message appears > Unfortunately, this restaurant is not on the OpenTable reservation network.
What plan do we get if theme is purchased? Does the restaurant need to be registered on OpenTable to be able to book a reservation? Is it possible to block certain time slots?
In other words how does the module work?
Best,
Hello,
Available options for Open Table Reservation Form are shown in the screenshot.
The information entered in the form will be forwarded to the OpenTable and the user has to complete a reservation at OpenTable, so the restaurant should be available on the platform. To use it you need to input your OpenTable ID to the reservation form element.
Unfortunately booking form cannot be edited through theme options. If you want to organize the booking form differently, then you will need to edit our theme files.
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How can I disable the “background lines”. I’ve set option to NO in Fidalgo Core Options, but no change, there are still 2 lines selected. Whatever option I choose, no, 2, 3, 4, 5, 6… it has no effect, there are still 2 lines on the website. I look in my database in wp_options > fidalgo_core_options, my choice is well saved, but the website doesn’t care…
Hello,
If some pages are still showing background lines, it could be that different “background lines” options are set on the page. Local page options will override global theme options.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi, Pr-sale question > what plan do we get with OpenTable ? Can reservation times be activated or deactivated ? Thanks
Hello,
Thank you for taking interest.
Available options for Reservation Form are shown in the screenshot. Unfortunately form cannot be edited through theme options. If you want to organize the booking form differently, then you will need to edit our theme files.
Support
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Hi I try to find the support for the Fidalgo and there is not an option for this theme at the support tickets page. Please advise asap
Hello,
Please note that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
Support
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Can I import a Woocommerce menu into this theme or does your menu layouts not work with WooCommerce
Hello,
The theme is compatible with WooCommerce. Once you import our demo content you will get all the pages and settings showcased in live demo which you can adjust to your needs.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
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Your Qode help center is infuriating. There’s quite a bit that isn’t documented.
I need to remove the demo header video or at least know how to change it? It’s not documented and I cannot log a ticket with your portal.
Please help.
Hello,
We are sorry to hear that you’ve got this impression.
The first section on the Main Homepage is created with Slider Revolution and you can find more info on how video backgrounds are set for sliders here. We also encourage you to refer to the Slider Revolution documentation in order to familiarize yourself with its vast options and possibilities.
You can also take a look at our tutorial on Slider Revolution here.
Support
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I imported the demo of the theme, but I didn’t see where to edit the header and footer areas
Hello,
The header and footer are edited through Fidalgo Core Options, Widgets and Menus. For a more detailed overview of theme’s options please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Do you plan to offer a discount anytime soon? I’d like to buy it, but the price is a bit higher than the average, which is around $59-69
Hello,
Thank you for taking interest.
You can always subscribe to our newsletter to receive notifications about the latest news and discounts. You can also check some of our themes in this price range here.
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