194 comments found.
Hi! This theme looks amazing, is it possible to use autoplaying videos as background in the header slide?
Hi! Background videos can be used for Elementor widgets – for sections and slides in the content slider. For example – https://demo.artureanec.com/themes/neuros/home-12/
Looking at purchasing this theme. Does it offer any horizontal sliding carousels, sliders or banners where image and text slide, crossfade or otherwise transition to new content? Can you direct me to a page in the demo where we can see this?
Hi! Theme contains Projects block with carousel – https://demo.artureanec.com/themes/neuros/home-3/ And Sliders on the top of home pages – https://demo.artureanec.com/themes/neuros/home-2/
Hello,
I transferred the demo to the site. Elementor does not work when I want to edit existing pages. When I want to add a new page from scratch, it does not publish. I think the problem is theme related.
I request your support.
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com/ And provide temporary access to your admin.
I would like to install the theme on a staging website with a different domain, set everything up, and then migrate it to the main website. I will ensure that the license is disconnected from the staging site before moving it. Would this be possible with this theme?
Hi! You can use theme on test website but after migration you need remove from test domain. Thanks!
I am experiencing an issue with importing demo data, as detailed in ticket #16752. This is a recurring problem, as observed here, and it would be beneficial to find a permanent solution.
Additionally, could you please send me the Figma files?
Hi! Thanks for the purchase. We answered in our support system. Please check.
Beautiful theme. Is there a figma available?
Hi! Yes, it is. You need send request after purchasing and we will send you link to Figma file. Thanks!
I installed the theme and want to import the demo content. I cannot import. The icons just keep rotating but nothing happens. Please fix this issue. I have created the ticket in https://support.artureanec.com/. Not happy with this purchase
Hi! Thanks for the purchase. We sent you solution.
Hi,
We are getting 500 errors when import demo data, and your support page is also not working giving error: ERR_CONNECTION_TIMED_OUT
Please fix the issue, we need to import the demo data.
Hi! Thanks for the purchase. Please send request by email and provide temporary access to your admin. We will try to install demo.
I have opened the ticket along with the required details
Hi! Thanks for the purchase. We sold the problem.
I am also getting error on demo content and image import. This needs to be fixed . I have raised the ticket with screenshot
Hi! Thanks for the purchase. We got your ticket and we will answer as soon as possible.
Could you please fix the import loading issue or provide us with a simple demo import method? Everyone is facing the same problem. I have read some comments, and it seems like everyone is experiencing this issue.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Hi is this this compatible with elementar latest version 3.27.1 ?
HI! Thanks for the purchase. Yes, it is.
HTML Version is available?
Hi! Sorry, no. Thanks!
Hey, I purchased the theme and failed the installation demo because of the loader keeps spinning without any effect. I wanted to import them manually, but I couldn’t find the files to import in the package. I created a ticket please check it out.
Hi ! Thanks for the purchase. We sent answer in our support system.
I purchased the theme and failed the installation because of a missing file in the package. Hope it will be solved and installation will be successful. I created a ticket please check it out.
Hi! Thanks for the purchase. We will start to work with your ticket as soon as possible.
Hello, in the mobile menu, in the drop-down menu, how can I place the logo? or any other element like a WhatsApp button? thank you
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com And provide more details, send screenshots etc.
Purchased yesterday. Not sure why… but this is THE SLOWEST WordPress theme I have ever seen. I bought it off how fast the demo site was, but WOW… this is not what I originally saw.
Sent in a support ticket and now waiting to see what the answer is to resolve this.
I really like like the look of this and hope it gets resolved.
OK Got a response and let them login to fix the issue. They didnt see my issue, but still did some “under the hood” stuff that seemed to correct it.
Appreciate the help from support.
You are welcome! Let us know if you need any help. Thanks!
Hi, when I import the demo, it gets stuck in importing content, please tell me how I can fix this
Hi! Thanks for the purchase. We answered you in our support system. Please check.
Hi. Can we have a filter option in the blog listing widget by tag and categories? The same way it shows on the Projects Listing widget. Thanks
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com And provide more details, send screenshots etc.
Dear Neuros Team,
After installing the template, none of the pages are functioning.
After opening any of them, Oopes Page Nor Found.
Although the pages have been uploaded successfully, they cannot be viewed.
Also i submited the ticket at your support.
Thanks.
Hi! Thanks for the purchase. We received a ticket from you. We will answer as soon as possible. Thanks!
Hi. I hope you’re doing well! Before purchasing/using the theme, I wanted to confirm whether it is fully compatible with popular SEO plugins like Yoast SEO and Rank Math. Specifically, does the theme support their features, such as schema markup integration, custom meta tags, and content analysis tools?
Hi Sorry for the late reply. Answered by email. Thanks!