40 comments found.
Hello!
I had question about the PicTech theme. I see the listing has it for $15, but the Envato price is showing for $19. Is the $15 offer still valid?
Cheers
Este tema no funciona Deseo devolución del dinero
Hi there,
Responsive layout seems to be a bit messed up for me? I can zoom out on mobile and see a white background.
https://bindicator.meThanks
Thanks for your comment and we already received your email. You will get a response soon over the email.
Hi, just purchased your theme. get the error when click ‘editing that page with Elementor’ will get error 404, please advice
Hi,
Thank you for reaching out and informing us about the issue you’re facing. To better understand the problem and assist you quickly, could you please share the error details with us at [xyztheme.su@gmail.com]?
Hi. My purchase code is 75cf8573-1f16-4c65-b8f2-5a057ed4903f
Does the theme have additional icon sets to customize the look a little more to my application?
Hi,
Thanks for your comment. There is no additional icon pack available currently. But you may reach out to us at [xyztheme.su@gmail.com] and provide more information with a reference.
license number 75cf8573-1f16-4c65-b8f2-5a057ed4903f
hi. when i try to install and import demo data it gives me an error. i did not copy paste full message but nothing imported.
Import Complete! Your import completed, but some things may not have imported properly.
View error log for more information.
[ERROR] Failed to import “breadcrumb_shap” (Media) [ERROR] Failed to import “call” (Media) [ERROR] Failed to import “favicon” (Media) [ERROR] Failed to import “map” (Media) [ERROR] Failed to import “p_masonry_1” (Media) [ERROR] Failed to import “p_masonry_2” (Media) [ERROR] Failed to import “p_masonry_3” (Media) [ERROR] Failed to import “p_masonry_4” (Media) [ERROR] Failed to import “p_masonry_5” (Media) [ERROR] Failed to import “p_masonry_6” (Media) [ERROR] Failed to import “p_masonry_7” (Media) [ERROR] Failed to import “p_masonry_8” (Media) [ERROR] Failed to import “port_s_1” (Media) [ERROR] Failed to import “port_s_2” (Media) [ERROR] Failed to import “port_s_3” (Media) [ERROR] Failed to import “portfolio_1” (Media) [ERROR] Failed to import “portfolio_2” (Media) [ERROR] Failed to import “portfolio_3” (Media) [ERROR] Failed to import “portfolio_4” (Media) [ERROR] Failed to import “portfolio_5” (Media) [ERROR] Failed to import “portfolio_single” (Media) [ERROR] Failed to import “pr_1” (Media) [ERROR] Failed to import “pr_2” (Media) [ERROR] Failed to import “pr_3” (Media) [ERROR] Failed to import “pr_4” (Media)
Hi,
Thank you for your comment, and we’re sorry to hear that you’re experiencing issues while importing the demos.
Could you please reach out to us at [xyztheme.su@gmail.com]? We’d be happy to assist you directly and help get everything working smoothly.
Looking forward to helping you resolve this soon!
I’m trying to change the colors of the V2 home cards, but I can’t find where I can do it.
Hi,
We’re sorry for the delayed response, and we appreciate your patience.
At the moment, there isn’t a dynamic color option or setting available to change the background color of the V2 home cards individually. However, we understand how useful this feature can be, and we’re planning to include this option in a future update of the theme.
In the meantime, we’d be happy to assist you with changing the card colors using custom CSS. Please feel free to reach out to us at [xyztheme.su@gmail.com], and we’ll help you apply the changes.
Hi. When I install the pakacge on the host, none of the images show up, and I have tried deactivating all the plugins and clearing cache, so it’s not a cache issue, can you please guide?
Hi,
Thank you for informing us about the issue. We’re sorry to hear that and kindly encourage you to reach out to the following email so we can assist you accordingly:
xyztheme.su@gmail.comAdditionally, you can follow the documentation and try the steps provided to see if that helps you resolve the issue:
Pictech WordPress Theme Documentation: https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/Not useful for our business, A bit unconventional to edit the details I would like to return the product and get back money
Thank you for your message, and we truly appreciate your decision and the time you took to explore our product. We’re sorry to hear that it didn’t meet your expectations or suit your business needs.
If you’d like to proceed with a refund, please kindly submit a refund request through your ThemeForest account. Once we receive the request, we’ll review and process it promptly.
Should you need any assistance with the refund process or have any questions, feel free to reach out—we’re here to help.
Wishing you the best in your projects ahead.
hi,
this theme and documentation will not allow the installation. can i please get a refund?
Thank you for your comment. We’re not exactly sure what you’re referring to, but if you encounter any difficulties while using the theme, feel free to reach out to us at:
We’re always here to assist you with any theme-related inquiries.
Hello, is the theme now compatible with WooCommerce? Thanks
Thanks for reaching out! Currently, the PicTech theme doesn’t have WooCommerce integrated. However, we’re happy to let you know that we have plans to include it in a future update very soon.
Stay tuned, and we’ll announce it as soon as it’s available!
Do you have a date for WooCommerce compatibility with the theme? Thanks
We’ve planned to integrate WooCommerce compatibility into the PicTech theme, and it’s scheduled to be included within the next one or two releases. While we can’t provide an exact release date at the moment, rest assured you’ll be notified via your purchase email as soon as the update is available.
Let us know if you have any other questions!
Hello,
I’m currently using the Pictech WP theme and I’m facing an issue with updating the site logo.
Here’s what I’ve done so far:
I uploaded the new logo via Pictech Options > Header Settings
I also changed the logo under Appearance > Customize > Site Identity
I cleared all caches (browser, Elementor, and plugin caches)
I regenerated Elementor CSS files via Elementor > Tools
I confirmed that the new logo is saved and appears correctly in the backend
However, the old logo still appears on the frontend of the website, even after multiple refreshes and cache clearing.
It seems like the theme might be using a static logo embedded in the demo content or layout. Could you please advise how to:
Ensure that the new logo appears on the live site
Check if the header is using a template that needs to be edited manually
Disable or override the current logo if it’s being hardcoded somewhere
Thanks in advance for your help!
Best regards,
Hi,
Thanks for your comment and all of efforts you put into it. We have explained the header customization on the PicTech Documentation and all menu items, logos, and buttons are fully customizable! We highly recommend following our documentation, which is conveniently linked on the Pictech Item Page:
https://prnt.sc/m2qIs4w0ZQa1For header and footer customization, please refer to our detailed guide here: https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/header-customization/
If you still experience any issues or need further assistance, feel free to reach out to us at [xyztheme.su@gmail.com.]
We’re always happy to help and ensure you have the best experience with our theme!
Looking forward to assisting you.
Hello, I’ve always multiple errors when i’m importing the demo Content. All the media files aren’t charged. I just all the pages with just a blank page for every page.
I found the way. Comes from Elementor. I don’t like the flexbox container active setting so i took it off. Was the issue. From using demo i need to active this performance settings in order to see the content !
Thank you, please share to Elementor
We appreciate your effort in identifying the issue and sharing your findings with us.
This is not a common issue we have encountered before, but we’re glad you found a solution by adjusting the Flexbox Container setting in Elementor. Thank you for bringing this to our attention!
If you need any further assistance, please feel free to reach out to us at [xyztheme.su@gmail.com]—we’d be happy to help if needed.
Hi, Brilliant looking theme, demo import has worked but not imported any pages or posts or media. I have a PDF file showing error log. Manual Import does not work either.
Can you help. Thanks
Hi,
We’re sorry to hear that you’re experiencing issues with the demo import. To assist you more effectively, could you please provide additional details about the issue along with any relevant references?
Kindly reach out to us at [xyztheme.su@gmail.com], and we’ll be happy to help resolve this for you.
We look forward to your email and assisting you further.
Easy-to-use theme and functional templates!
Thanks for your comment. Please let us know via the following email if you need any further assistance; [xyztheme.su@gmail.com]
Hi, I buy your theme i was trying to upload buy full themes are not uploaded the demo is not uploaded properly, can you please give support for fix this one.
Thank you for your purchase! We appreciate your support.
We’re sorry to hear that you’re facing issues while importing the demo data. To better understand the problem and provide an accurate solution, could you please share more details?
A screenshot or screen recording of the issue would be helpful.
Kindly send the details to our support email at [xyztheme.su@gmail.com], and we will look into it promptly to suggest the appropriate solution.
Looking forward to assisting you.
When are you going to fix the theme? Everyone is having problems. Nothing works.
Is the logo on the menu editable? It doesn’t seem to change.
Thank you for your comment and for reaching out to us!
We have recently received multiple reports from users regarding an issue with installing the “Pictech Toolkit” plugin, and we were actively investigating it by testing across different environments. So far, we haven’t been able to replicate the issue on our end, and we have shared a reference video with users who contacted us via email for support.
To clarify, the Pictech Toolkit plugin is included in both the single theme file and the full theme package. You can find it in the following directory:
pictech-wp\inc\pluginsRegarding your question—yes, all menu items, logos, and buttons are fully customizable! We highly recommend following our documentation, which is conveniently linked on the Pictech Item Page:
https://prnt.sc/m2qIs4w0ZQa1For header and footer customization, please refer to our detailed guide here: https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/header-customization/
If you still experience any issues or need further assistance, feel free to reach out to us at [xyztheme.su@gmail.com.] We’re always happy to help and ensure you have the best experience with our theme!
Looking forward to assisting you.
Hi support team, I’m having issues with the Pictech Toolkit plugin.
I’ve tried installing it from the required plugins notification and by uploading it from the zip file provided. In both cases the installation fails, this is the error message I’m getting:
“The package could not be installed. No valid plugins were found.”
Appreciate any help with this issue as I’m currently unable to use the theme on my site.
Thank you, Alejandro.
Hi,
We are sorry to hear that you are experiencing unexpected difficulties.
To expedite resolution, please contact us via the following email address.
If you encounter an error (unexpected) such as “PicTech Toolkit” failing to install, you can manually install the plugin from the theme files. The plugin is located in the following directory:
pictech-wp\inc\plugins
I’m unable to instal the required plugin “Pictech Toolkit” with an error “The package could not be installed. No valid plugins were found. / Plugin installation failed.” I also tried to manually install the plugin with no luck.
When I try to install the demo data, the page is just stuck on the “Importing Content” page. When I try to manual import the demo data, all the pages are blank.
I’ve confirmed that my server settings are as required in your support docs.
I’d appreciate your help getting the demo data and theme working.
Hi,
We regret to hear you are experiencing unexpected difficulties. To expedite resolution, please contact us via the following email address.
If you encounter an error (unexpected) such as “PicTech Toolkit” failing to install, you can manually install the plugin from the theme files. The plugin is located in the following directory:
pictech-wp\inc\plugins
Hi,
I just installed the theme on Wordpress, I cant see the theme.
Thank you for reaching out. We regret to inform you that your message is not entirely clear to us. To better understand and assist you with your issue, please email us at [xyztheme.su@gmail.com] with more details.
For your reference, we recommend reviewing the PicTech Documentation, particularly the “Server Requirements” section, to ensure optimal site performance. The complete installation guide can be accessed here:
https://picmaticweb.com/documentation/docs/pictech-wordpress-documentation/If you encounter an error (unexpected) such as “PicTech Toolkit” failing to install, you can manually install the plugin from the theme files. The plugin is located in the following directory:
pictech-wp\inc\pluginsIf you require any further assistance, please do not hesitate to contact us.
