32 comments found.
Hello! After the latest theme update, the search icon on the header is misaligned. This happens on your demo site too.
Thank you,
Natasa
Hi @NatasaCy
Thanks for using Provetta.
Kindly submit a ticket: https://7oroofthemes.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi @NatasaCy
We fixed the demo, kindly provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi…how do I access the Slider Revolution plugin. I have installed the theme and demo content but don’t see it listed among the plugins.
Hi @rickanderson
Thanks for using Provetta.
Kindly submit a ticket: https://7oroofthemes.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hello!
2 issues arise after latest updates of WordPress & Elementor:
1) https://neolab.com.cy/our-services/
CMS Page Title – Content (header, description & buttons) do not show above the background image to the front end, but I can see them in Elementor editor.
2) Single Service Page: https://neolab.com.cy/services/air-quality-testing/
CMS Clients – The clients elements (images) do not show both to the front end and in Elementor editor.
I tried to downgrade PHP version, checked for plugin conflict, cleared Elementor files and data but nothing worked.
Also, when I visit Provetta Theme page I receive a message: ” You are not logged in. ” but I already registered a long time ago my purchase code which is used only on this specific site.
Thank you in advance!
Hi! All issues are solved! I just had to logout and login again in order to be able to update all plugins too to the latest version! Everything works fine now! Thanks! 
Hi @NatasaCy
Thanks for using Provetta.
Happy that everything works fine for you, If you have any issues do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi guys, does this Theme come with a patient portal login to check results? Also how do customers receive their login details?
Hi, we do not have this option!! You can search for a plugin on codecanyon.com
Regards
but in the live preview, under the Test and Services tab in the menu there is a Check Results page where a customer can log in and check there results. Does that not come with the Theme?
Hi
We have prepared a page for this but it is just a page without any system or lab web app:
https://7oroofthemes.com/provetta/tests-services/check-your-results/User: demo – Pass: demo
Regards
Yes I have used the demo, and the check results works well for what I need. Are you able to intergrate it into the theme so we can use it? I have seen your other theme ChemLabs has it aswell, does that theme have it intergated?
Hi, I asked our developers and they said that we can do this for you as custom work with extra money. Regards
how much will it cost?
Hi, it will cost 150$ Regards
With the theme or ontop?
You will purchase the theme then we make customize as agreed. Regards
7oroof suddenly deprecated their Provetta theme by deactivating the ability to update both the theme and their own version of Elementor Theme Core that came with it.
After several attemempt to resuccicate https://acsnigeria.org/, I see everything in the error log pointing to …public_html/wp-content/plugins/elementor-theme-core/inc/elementor/column.php…
This website is where attendants are registering for a conference happening soon. I need this website running or an updated version of their tailored Elementor Theme Core plugin kindly provided so my client does not rip my contract into pieces.
Hi @weaverbell
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Thank you for your kind response. Because my support has expired, I used the general inquiry channel.
Where did you send? Regards
I sent a mail and I chose I have a general enquiry when I opened the ticket.
This issue is back again. The home page suddenly crashed and my rows are suddenly becoming columns.
Hi @weaverbell
Sorry for your troubles, kindly reply to your old ticket or submit a new ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hello, I am having an issue with my website. When I tried to go to my website it is showing a blank page with a placeholder to put the password and submit button. I do know now what happened with my site. I tried to stop all my plugins via ftp because also I cannot go to wp-admin
Hi @suadnesimi1
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi, I have a problem installing theme (elementor doesn’t load). I tried your support system, but it seems having problems too (I receive a “can’t verify Purchase Code” error, even if the code is correct). Could you contact me asap please?
Hi @pluralecom
Thanks for using Provetta.
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you, we look forward to serving you!
Best Regards.
Ok, done. Thanks.
i am unable to verify my domain. it says Invalid host, try again
Hi @vertitectkol
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi, I want to buy this template, but it’s slider images are not mobile responsive. So, Could you please make it responsive?
Hi @Adw_pra
Yes we can do this for you.
Thank you, we look forward to serving you!
Best Regards.
Thanks a lot. May I know the update before my purchase?
Hi, we already make slider image responsive on demo site!! Can you tell us if you want it responsive with a different way? So we can have solution for it.
Regards
Hi Yes, The complete images of the slider are not seen on mobile, these get cut from both the sides. I want these images also get reduced in size as per the mobile screen.
Hi, we already make slider image responsive on demo site. If you want responsive the way you explained, we can make a custom work. Regards
Hello, my server cannot be supported, request a refund!
Hi @5yscm7yk92
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
they are working a lot on theticket 3697 please tell me if can be or not fixed i haveto work on the web site emergency
Hi,
This is your server problem and it doesn’t request to my server, so I’m handling it separately for your site.
so we can help you install the plugins manual then import demo data.
Thank you!
Refund Accepted
i need refund
i have updated the ticket or u solve today or i need refund
Hi,
This is your server problem and it doesn’t request to my server, so I’m handling it separately for your site.
so we can help you install the plugins manual then import demo data.
Thank you!
Refund Accepted
not work the installation after i put the purchase code and the server requirements are ok opened tjhe ticket and i ll wait and upddate here
Hi @ciampa333
Thanks for using Provetta.
We will investigate the issue and provide the necessary help.
Thank you, we look forward to serving you!
Best Regards.
may u update me n the ticket please i have opened so there i can share u othere credentials if u need for example of the pleask
i need refund
Hi Team,.. My theme is not working.. I purchased just today but cms-portal plugin is not activating
Hi @kishoreraman
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hello. Icons do not work in all blocks http://joxi.ru/82318lotw33Lar What to do?
Hi @tdchiz
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
I can’t login Page https://7oroof.com/support by click button “Envato login”. After login envato account, i have received this error below {error RedirectUri provided”}
Hi @QuangPM
Thanks for using Provetta.
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you, we look forward to serving you!
Best Regards.
Excuse me, I can’t create an account in the ticket systems since I get an error when creating a new ticket, also it won’t let me create an account, I need to create tickets since I need to create some to solve my problems, please
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Hi, I want to change font size of mobile menu. In mobile menu on top right is quite small so how can I change font size and spacing for mobile menu. Regards
Hi @globus
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hello, I’m using this theme for one of my client, as we activated the license on staging site with temporary url, now we’re ready to move it to live site so the domain will change, how do I take care of license here?
Hi @kreativecodes
Thanks for using Provetta.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hola quiero comprar , pero tengo unas dudas. Para subir el tema a worpress en que formato de descarga lo entregan ?
English please.
