163 comments found.
I purchased the UNSEN theme a few years ago and installed it on a Shopify site. That website has since been closed and is no longer live.
I am now setting up a new site and would like to use the same theme. However, when I installed the theme and attempted to import the demo, I received the following error message:
“The license key has been invalidated due to being active on domain CCDBF-2.myshopify.com. . Please email the4studio.net@gmail.com.”
As mentioned, the previous site is permanently closed, and I am not using the theme on any other domain. I kindly request your assistance in reactivating or transferring my license so that I can use the UNSEN theme on my new website.
Hi my friend, please help us open ticket on the our system https://support.the4.co/ We will support you asap and help you reset the license. We hope to see you soon. Best regards
hi, where do i remove this text from product page? “Cenean viverra rhoncus pede. Ut id nisl quis enim dignissim sagittis. Fusce ac felis sitpharetra condimentum…”
Hi there, you can remove the text and it will show default https://www.loom.com/share/04e0154686244c4083f98a0dfe3e1226 You check our video and let us know. Best regards
Hi, the countdown metafield on the product page does not work. Your instructions are seem outdated and does not match with shopify Metafields. Are you going to update this?
Hi there, Please send your question through our support system at https://support.the4.co/ our support team will help you to check the issue. Thanks
My support has expired already. It would be great if you could look into this issue and fix it in your next update. Thank you
Is demo content included? I need to make exact clones of your demos, for showcasing my Shopify app.
Thanks
Hello, when can an HTML version be released?
Hi there,
At the moment, we don’t have an HTML version planned for the Unsen theme. Currently, it is only available in the Shopify version.
Thank you for your understanding.
hi kindly reset the license, which i was used for test purpose few year ago “test-buybd-store.myshopify.com”
Hi my friend, you can help me create ticket in this Live chat system. Our team will support you reset license right now. Please send us the license code so we will check and help you. We hope to hear from you soon. Best regards
I want to update the theme using Ecomrise. Is it still working I don’t see an option to update the theme in econmrise
hi, can i add more checkout button in the product detail button ? same add to cart, the checkout button need validate all options of form then redirect to checkout
Yes please help me enable dynamic checkout button here: https://prnt.sc/6lN3O6Xj0wJ2
Hi, i ve enabled it but button till not displayed
Can you please submit a ticket here? https://support.the4.co/login Our support team will assist you.
Thank you!
i added ticket 6 days ago, but no one reply me
Hi my friend, we are still waiting you accept then we can check. We hope to hear from you soon.
I’ve been using the Unsen theme for my website, decrum.com, and I’m absolutely thrilled with it. The design is clean, modern, and incredibly user-friendly. I did run into some customization challenges, but all of them were expertly resolved by Lucy. Her support was prompt, professional, and extremely helpful — she truly went above and beyond. Thanks to her, I was able to achieve exactly what I wanted for my site. Highly recommend the Unsen theme and especially Lucy’s support!
Thank you so much for your kind words and support! I’m so glad to hear you’re happy with the Unsen theme and that I could help you achieve your vision.
Theme design is super clean! Quick question does the search support showing products, collections, pages, blog posts, and suggestions like in the Ecomus Theme 주소월드. Would be great to have that level of depth in search results.
Hi there, Please ensure that all options are enabled in the Predictive Search settings within the Search & Discovery app: https://prnt.sc/iIbGGb2eEEML
Then, in Theme settings > Search, kindly disable the following two options: https://prnt.sc/E2ArorXPfBpz
It will show all results like this when searching https://prnt.sc/GndEN9mZsieI
is it possible to use multiple layouts on one website like have a fashion page and have furniture page using the two demo home pages?
Hi there, yes, you can create new template for each type of page and design for them differently, you can see my example https://www.loom.com/share/5e4cee38e3f949c5b6bc56e26ddfb909
this is great. How about using multiple home pages from the them like for example pet store, baby store and vape store together on one site as 3 home pages for each of these categories
Hi there, You can follow this document and upload new theme zip file, select theme again in the Settings for each demo you want. Please note Shopify allows upload 20 themes. Then you will follow this document https://support.the4.co/articles/duplicate-a-section-to-other-template If you encounter any issue, please create us a ticket at https://support.the4.co/ Best regards
so just to clarify I can get one active theme multi and have 4 different layouts from furniture, electronic, kids, fashion under the same theme?
I have purchased this twice , but i am facing an issue here , I have used the licence in one Shopify store but due to business closure I had to delete that account , now when I am trying to install the theme in other store , I am not able to do that , can you help me with this
Hi there, the license need to be removed from the old store and reset before being activated to new store, you can open the ticket to our support system for help to reset at https://support.the4.co/ Best regards
Hi,
I was wondering on the product page, where can I find the place where the ShopPay Installment Promotion Code is added to?
Hi there, I am Aslan from The4 Theme Support Team and I’m happy to assist you. To use the ShopPay Promotion code, could you please install the app and kindly contact the app’s support team for guidance on how to add the code? If you encounter any issue, please create us a ticket at https://support.the4.co/ Best regards, Aslan
Do all features in this theme work in the long term without a 3rd party app subscription?
Hi there, Yes, that’s correct. However, please note that the theme’s features are designed to meet basic needs. If you have more advanced requirements or wish to customize features further, you might need to consider using third-party apps. Best regards
You guys are amazing!!!!!! I buy a theme from you, you never get it correct, then you remove it from ThemeForest, I want my MONEY BACK!!!!! Crooked!!!!
Hi, please help me open a refund request Thank you
How would you like for me to help you?
Hi there, Please help us check the ticket #13885 or you can submit the refund request in this link https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund We hope to hear from you soon. Best regards.
The worst and most rubbish customer support system, no online chat, slow response, unable to solve any problems, let me find it myself, every module version has loopholes, the pictures are not displayed, I’m really fed up, I’ve waited enough It’s been 5 days and no one has come to solve my problem. It’s rubbish. I will never buy any of your products again.
Hello, I have problems with my product, even though I have products in inventory with availability, it does not let me add more than 1 product to the bag, it forces me to buy 1 at a time
Hi there, Please help us create a ticket at https://support.the4.co/ with detailed information and provide the collaborator code. The support team will help you. Thank you so much!
Theme looks great! ... one question, the search in your Ecomus Theme shows, product, articles, collections, suggestions and pages. Would love to see all those content types in the search for this theme. Is that possible?
Hello, thank you for your interest in our theme. Basically, the functionalities of the themes and the results they return are similar, though the design might differ slightly. https://www.loom.com/share/43ad8fb3831e4c64905ee5766cf16891
Let us know if you have any questions. Best regards,
Hi, pre-sales question: is this theme hard to update?
Hi there, It is easy to update the theme with a single click. You can check more information here https://support.the4.co/articles/update-the-theme Feel free to ask if you have any questions. Thank you!
Hi, I just bought this theme, I can’t able to see license key or is it preactivated?
Hi friend, Please follow this guide: https://support.the4.co/articles/where-is-my-purchase-code
Okay got it, but I can’t able to get The4 email support on time!
If you need any assistance with the theme, please create a ticket for us via https://support.the4.co/ The support team will help you. The reply time can be up to 18 hours (on working days), hope you can be patient. Thank you so much!
