Sorry for trouble

The issue you’re seeing is expected if the demo content has not been imported yet. After activating the theme, you’ll need to install and activate the required plugins and then run the One Click Demo Import to make your website look like our live demo.

If you’ve already completed these steps and the site still doesn’t match the demo, please send us:

Your website URL WordPress admin login credentials (or a temporary admin account) We’ll investigate the issue and help you get your website looking like the demo as quickly as possible.

We look forward to your reply. on Ticket #964289

Best regards, Support Team

Thank you for your replay.

I ran the one click demo import, it made some changes making the blog posts appear and slight changes to the design, but the rest of the menus and the sliders and content isn’t available like the live demo.

I’ve replied to the ticket and email and sent you a temporary admin account, I appreciate your help.

Hello,

You’re welcome! We’ve resolved the issue, and the demo content has now been imported successfully. Your website should now match the live demo.

Please check your site, and let us know if you need any further assistance. Thank you!

Yes, you can import videos from youtube via api.

Please check your email.

Hello, thank you for your comment. The Elementor 404 or editor not opening issue is usually caused by a plugin, theme, or server configuration. I have experience fixing this and would be happy to help you resolve it quickly. Feel free to reach out. reply in our Ticket portal

Destek bölümüne yazdım.

Please check your email for solution.

destek ekibiniz neden cevap vermiyor

Hello, sorry for the trouble.

I am currently unable to log in to the website, and the following error is appearing:

“A critical error occurred on this website. Please check the site administrator’s inbox for instructions.”

Because of this issue, login access is not possible and the error seems to be related to a fetch or internal error.

To resolve this issue immediately, please share one of the following at your convenience:

SFTP access details, or

Temporary WordPress admin access (or reset credentials)

Once access is provided, I will quickly identify and fix the issue.

Thank you for your support and cooperation.

One Click Demo Import: Uyarı: Bu eklentinin kullandığınız WordPress sürümü ile uyumluluğu değerlendirilmemiş. diye bir hata alıyorum. Yardım lütfen.

Hi ilkerekeroglu1, Our support team already touch with you via email. Please check your email. Thanks.

Hi 8smedaniel,

Thank you for your interest in our product. Currently, importing movie or TV series details using TMDB or IMDB API keys is not available in our theme/plugin. All content needs to be added manually.

However, we appreciate your suggestion — integration with TMDB/IMDB is something we can consider for future updates.

If you have any other questions before purchase, feel free to ask.

Thank you for your feedback. We’ve updated the theme to address your requests :Category manager for actor posts has been added. also desing Actor details page ,also Genre page to display Movies, TV Shows, and Videos and These updates are included in the latest version and fully tested for smooth use.

We appreciate your support and suggestions!

Best regards, Cheers from the Gentechtreedesign team

In every production, it is necessary to introduce the main actors and actresses. By clicking on the actor’s tab, you can see information about him, as well as a list of all the movies he has performed in. and a list of all the movies he’s been in. Also just like the categorization of movie posts, TV posts, and video posts. There should be a category for actor posts as well!

You can refer to products made by your fellow authors: https://streamvid.jwsuperthemes.com/person/

Hello tianrunwenhua, Yes, you can customize the movie details page in Streamlab by adding images and text using Elementor. The theme supports custom layouts, image galleries, and descriptive content for each movie.

We sincerely apologize for any inconvenience this may have caused. To ensure prompt assistance, please submit your query through our support portal at https://support.gentechtreedesign.co.in Our team is committed to addressing your concerns swiftly and efficiently.

Thanks,Cheers from the Gentechtreedesign team

Hi 8smedaniel, We just checked and resolved it. Thank you so much.

Thanks for contacting us. We are ready to help you for your points. i check your site but cant show header carousal slider,so please provide your admin login credentials so we can solved the issue directly n your site.

Please create a ticket on our support siteand To assist you effectively, Best regards, Cheers from the Gentechtreedesign team

hi i decided to totally remove the carousal but i bumped into another issue in the single video post pages. the texts doesnt display properly, it just displays in one big chunk instead of displaying with paragraphs and in the correct arrangement. please can you solve the issue.

thanks

i m not sure which sinlge vido style used in your site but we provide custom css just Go to Dashboard > Theme Option > Css > added belove css in box and save changes than done

.gen-carousel-movies-style-1 .gen-movie-contain .gen-movie-info h3, .gen-carousel-movies-style-2 .gen-movie-contain .gen-movie-info h3, .gen-carousel-movies-style-3 .gen-movie-contain .gen-movie-info h3{ white-space: normal; }

Please create a ticket on our support site and out team solved any issue .0 Best regards, Cheers from the Gentechtreedesign team

The theme supports major video platforms like YouTube, Vimeo, and self-hosted videos. It allows you to add video content via custom URLs or embed codes, meaning: Yes, you can add video sources like: vidsrc.in, vidsrc.pm, vidsrc.xyz, vidsrc.net ,AKcloud, Upcloud, Vidcloud

Condition: These must provide iframe/embed codes or direct video links (MP4/M3U8,mov etc.).

Please create a ticket on our support site and To assist you effectively,

Best regards, Cheers from the Gentechtreedesign team

thank you for the confirmation

You are welcome

Hi guy23, Currently, features 4, 5, and 6 are not supported in the theme.

Okay thank you.

If you need further assistance, please create a ticket on our support site, and our team will assist you effectively.

Best regards, Cheers from the Gentechtreedesign team

Thanks for contacting us. We are ready to help you for your points.

We are not sure what you need as pause on hover remove but not work on main slider. So please send us proper requirment with the screenshot so we can understand your requirement perfectly.

Please create a ticket on our support site and To assist you effectively, please provide your website URL and admin login credentials so we can investigate the issue directly.

Best regards, Cheers from the Gentechtreedesign team

Hi AqsaWeb, Sell one by one is not possible. Thanks

Hello,

Sorry For Trouble.

Please create a ticket on our support site and send us your site URL so our team will check & guide to Solved this issue ASAP.

Best regards, Cheers from the Gentechtreedesign team

Hello,

Thanks

Please create a ticket on our support site and send us your site URL so our team will check & guide to Solved this issue.

Best regards, Cheers from the Gentechtreedesign team

This theme does not currently support WooCommerce, but full support will be available in the next update asap.

Hi there, Please check your email. Thanks