21 comments found.
I need a copy of the wordpress version, I just went to download it only to see it was removed by staff or author
Well i should have read the reviews. I have submitted a ticket and awaiting a refund kindly
Hi blairbo,
Can you send the ticket ID you have created about your problem in our system?
Best regards,
Netbaseteam
I have tried multiple times to contact you but your support is unavailable issue a refund
My ticket Id 28274017
I can’t find your ticket. Could you send me the ticket link ?
Hi, I am interested in your print-on-demand Shopify theme, but I have one question. The theme price is $59, so will I get the same theme after purchase and with an online product design app? This is the main feature of print-on-demand business that customers can customize product designs on their own. Could you please clarify if this theme has an online product design feature? Thank you.
Dear justinb62,
Thanks for your interest. $59 is the price for the regular license, including the theme and online designer tool, but it’s a LITE version. Our online designer LITE version has limited features. To access the full range of features, upgrading to the PRO version is required, which involves a payment every 6 months to maintain an active license. Many of our customers are currently using it and are satisfied. The attached picture provides differences between the LITE and PRO versions (https://prnt.sc/K_slalqxH74c). You can try the LITE version and then decide to buy the PRO one. Feel free to give it a try; if it doesn’t meet your expectations, you can cancel anytime.
Best regards,
Netbaseteam.
What is the total cost of the PRO version? Can I try out a demo on the live website?
Can I check any demo on live website? and what is the total cost if i go with PRO version, now?
Dear justinb62,
For more convenience, please talk to us via Skype at this link https://join.skype.com/invite/ssBnzUZde4hj or WhatsApp at https://wa.me/+84965799488.
Best regards,
Netbaseteam.
Hi netbaseteam, I’m interested in your theme. I have some questions.
1) I’m wondering if you guys will install the them for my Shopify after I order this? Since I don’t find your theme on Shopify Theme Store.
2) Do I need other customizer APPs if I use your theme? I mean I want my customers design their own shirts on my Shppify store, so it will be helpful if this theme has built-in customizer.
3) The price $59 is a life-time long license fee, right? Do I pay extra fees for future update or latest version?
Thank you for your answer!
alex4869
Hello suyanalexli,
Thank you for your interest in our theme. We appreciate your questions, and we’re more than happy to provide you with the information you need.
1) Certainly, we can assist you with the installation of the theme on your Shopify store. There is an installation service available for an additional fee of $89 after you make your purchase.
2) Our theme does include a basic online designer for customizing shirts on your Shopify store. However, if you wish to utilize more advanced features and capabilities, a paid license would be required every 6 months.
3) The initial price of $59 grants you a license to use the theme. However, please note that if you decide to utilize the online designer for customer customization, there will be a recurring fee every 6 months to ensure access to the latest updates and features.
We hope this information clarifies your queries. Please don’t hesitate to reach out if you have any more questions or need further assistance.
Thank you for considering our theme for your Shopify store.
Best regards, Netbaseteam
Do you still have a version for woocommerce? I do not use Shopify and do not want to pay their monthly fees for a start up but this is exactly what I need.
Hello jsonline2004,
Thanks for your contact.
Have you submitted our support ticket yet? We support customers on the ticket system so could you create a ticket following the guidance below: Firstly, log in to this website: cmsmart.net/ Then go to this link https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews and access Ticket overview. After that, create a new ticket. Kindly describe your request and provide your site information so we can support you more quickly.
If you have, please provide us with your ticket ID.
And then, please take a few minutes to read over Envato’s policy and ours through these links https://themeforest.net/page/customer_refund_policy and https://cmsmart.net/support_ticket/. Hope you can cooperate with us to help you out with the issues.
Best regards,
Hi jsonline2004,
Thank you for your interest in our products.
Sorry for the late reply, we just got back to the office after a long holiday.
We have a version for Woocommerce, you can refer product: https://themeforest.net/item/tshirt-responsive-wordpress-theme/17829534If you have any other questions, please email or contact me at here.
Best Regards,
Netbase Team
I thought i was gonna be able to add a t shirt customizer for my customers on my website but i does not seem like that is the case. How to i add one?
Hi Buissnesssandersson,
Thank you for your interest in our products.
Due to the development of our product, our product is not fully updated yet, so you can download our product design online function here: https://apps.shopify.com/printcart-3
If you have any other questions, please email or contact me directly via Skype or WhatsApp.
Skype: live:.cid.e5694f64b5c806f6
WhatsApp: https://wa.me/84967319788
Email: sales@printcart.com
Hi!
I would like to ask if the $ 89 price tag includes a product customizer as well? Can it be installed and used on Shopify? Is there any extra cost?
Hello Berki16,
Thank you for your interest. I’m Theodore from Netbaseteam.
The theme does include the LITE version of the Online Designer. We haven’t tested the installation on Spotify yet.
For more details and quick discussions, please add me at:
Skype: live:.cid.422392e20b4ec601
WhatsApp: +84 346 253 598
Best Regards,
netbaseteam
Hi, I am having a number of issues with this theme. I opened a ticket, one issue was resolved but now I am no longer getting responses. I love the theme but if support is going to be this slow, I may be requesting a refund.
Hi ShujaaDesigns,
Thank you for your contact. I’m Theodore from netbaseteam.
Can you send us the ticket ID of that issue?
Kindly open a new ticket here: http://cmsmart.net/your-profile/user_list_ticket so that we can follow the issue easier.
For more details and quick discussions, please add me at:
Skype: live:.cid.422392e20b4ec601
WhatsApp: +84 346 253 598
Best Regards,
netbaseteam
Hi Theodore, Thanks for your reply. The ticket number is 624bd961e696a091312de367. I will open a new ticket per your request.
Hi, I am looking to buy this shopify theme for my pod business and have some questions.
1) I can’t access demo so please provide demo links with designer access so I can try and see the feature.
2) does it work with Gelato POD?
3) So, if customer designs on website or upload their own design then how does POD supplier will print if we haven’t used their design?
Thanks, Divyesh
Hi, Divyesh
Thank you for your interest. My name is Theodore, Project Consultant at Netbase team.
For more details and quick disscusion, please add me at:
Skype: live:.cid.422392e20b4ec601
WhatsApp: +84 346 253 598
Best Regards,
netbaseteam
Where is the T-Shirt designer that’s meant to come with the purchase?
Hi chanskies,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that, you can describe your issues in more detail and note your product and purchase code. Then our support team can check and help you out of the issue better.
Best regards,
netbaseteam
I left a review of 1 star for this theme and vendor, I have asked over and over for the link to the Lite T-Shirt Designer and there is only 1 link and although it is implied that the “Lite” version is included it is NOT the app they point you too which is lowly rated on Shopify is free for 7 days and then $8 a month for a lite lite version. If I am wrong without excuses please tell me where the link to the lite version that is included in this $89 template additionally the link to the color picker all the flash at the top of this listing is later listed at the bottom as additional. Very misleading and very poor service and customer relations.
Hello JAL1953,
Sorry to hear about your experience.
Please submit a refund request at this link https://themeforest.net/refund_requests/open and then we can discuss more.
Thanks so much again.
Best regards,
netbaseteam
Hi! I’m looking for the documentation for this theme. I have purchased it and can’t find the how-to documentation to implement the various features promised in the the description.
I’ve reach out and created a ticket on your system but haven’t received a response yet, so I’m reaching out here.
Thank you!
Hi rogueunicorn,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and note your product and purchase code. Then our support team can check and help you out of the issue better.
Best regards,
netbaseteam
Yes, as stated above. I have already submitted a ticket. But have not received a response. I also reached out on the chat on your website and all they did was direct me back here to buy. I already own the theme. I’m looking for the how-to documentation to implement the features promised in the description of this theme.
Hello rogueunicorn,
Thanks for your reply.
As we’re having many tickets to resolve and there is a difference in time zone. When you submitted it, we were off.
However, we have just come back to work and anyway, we remind our developer to check and reply to you soon.
Please be patient to wait for us.
Best regards,
netbaseteam
hello if a customer design their own product who fulfill it me or its a print on demand thanks
Hello victordisla1,
Many thanks for your interest in our product. Can you clarify your question a bit more so we can understand?
Best regards, Netbase team.
i just want to know if is print on demand or i have to make every t-shirt by myself
Hello victordisla1,
It can work both ways:
1. You can either print the shirt buy your self
OR
2. You can integrate your site with a POD provider like Printful or Printify so that after customer design on your site, you will receive their order and send to Printful or Printify to print the T-shirt and send to your customer.
Best regards. Netbase team.
How can I configure Tshirt Design on shopify ?
Hi franconet84,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and note your product and purchase code. Then our support team can check and help you out of the issue better.
Best regards,
netbaseteam
can the multi language includes Arabic
Hello Mr/Mrs. gosur,
Many thanks for your interest in our product.
Yes, it is possible to add the Arabic language to this theme.
For detailed guidance, please contact our Product consultant, John Vu via the following information.
Email: johnvu@cmsmart.net
Skype: live:.cid.aef85bc846e02a1f
WhatsApp: +84373579463
Can you accept quotes with the theme?
Hello,
Thank you for your interest in our product. Can you describe more details about your request?
Best regards.
I just took over a Wordpress site with this theme and it needs to be updated. Where can I find resources on this prior to buying and updating? Thank you!
Hello ehonrath,
Many thanks for your interest in our product. Have you purchase the TEEPRO theme yet?.
Best regards.
hello you just can customize t shirt or you can do hats, mugs and phone cases? thanks
Hi Victordisla1
Many thanks for your interest in our product
For your question, our design tool can be used to design anything. Not just Tshirt. You can design hats, mugs, phone cases.. and any product you want
To fully utilize the plugin, you can also consider to upgrade to Premium version of the plugin here
https://cmsmart.net/wordpress-plugins/woocommerce-online-product-designer-pluginFeel free to send me an email if you have any question: vincent@cmsmart.net
Best regards
Netbaseteam
Hi, I just bought your product, but I can’t find where to edit the slider revolution settings/fonts/sizes and also I can’t find anywhere the customer designer for products, how do I install that? can you help me please
Hi rainholder,
Many thanks for your contact.
Have you tried to raise our support ticket before? If not yet, please submit it by following this link: http://cmsmart.net/your-profile/user_list_ticket
After that you can describe your issues more details and then our support team can check and help you out of the issue better.
Best regards,
netbaseteam
Hi, I already did that yesterday, but I haven’t heard back from you guys, can you help me?
Hi rainholder,
Sorry for this inconvenience.
Actually, our team is solving many former tickets at this time and we’re also trying to resolve yours as soon as possible. Therefore, we hope you can understand and be patient to wait for our replies.
Thank you so much in advance.
Best regards,
netbaseteam
Good luck!
Thank you so much! 
