2355 comments found.
Dear [Support Team],
I attempted to contact you through the support center, but my license requires renewal. Since your email is not listed, I am unsure how to proceed. I would like to cancel the registration of the newsbuff.in domain license, but my client is unable to access the domain.
Please guide me on the next steps to complete the deregistration.
Hi,
Thank you for reaching out!
If you want to deregister the theme on your current website, navigate to Foxiz Admin, then click on Deregister License in the theme panel: https://prnt.sc/9dZ6SO9HABdJ
Since your support has expired, you’ll need to renew it before opening a ticket. You can find more information and renew your support here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We hope this helps! Let us know if you have any further questions.
Regards,
Request to Revoke License for newsbuff.in I hope you are doing well. Unfortunately, my client is unable to access the domain newsbuff.in, and we do not have access to the domain and hosting. This situation is very important for me, and I sincerely request you to revoke the license associated with this domain from your side.
Your support in this matter would be greatly appreciated, as it will allow me to use the theme again. I kindly request your prompt assistance.
Looking forward to your positive response.
I do not have any access to deactivate the license. I sincerely request you to revoke the license just once from your side. This would be a huge help for me, and I would be truly grateful.
Thank you for your support.
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Hello friends.
I would like to ask you for the upcoming update, what kind of new features we can expect. It nice to be able to plan next steps. Thank you and the best for you, for your great effort on Foxiz.
David.
Hi,
Thank you for reaching out!
The next update will be released soon and will include new features such as a font uploader, a gallery lightbox, and the ability for customers to activate codes for staging websites while keeping them active on production. It will also bring SEO enhancements, performance improvements, and more!
If you have any questions, feel free to reach out to our support team. We’ll be happy to assist you.
Regards,
I tried to contact you through the support center but my license said I have to renew the license. How can I connect with you? while your email is not there! I want to cancel the registration of the fachrulrazi.id domain license but my client cannot access the domain.
Hi,
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Please make sure you have active support with us and that you’re able to open a support ticket, We look forward to assisting you!
Thank you very much!
PRE-SALE. Hi,
I’m interested in purchasing the Foxiz theme, but I primarily use the Classic Editor for writing articles. I would like to know if Foxiz includes built-in shortcodes for enhancing posts with elements like info boxes, accordions, styled headings, or other similar features.
If these shortcodes are not currently available, do you plan to add them in a future update? It would be a great addition for those of us who prefer working with the Classic Editor rather than page builders.
Thanks in advance for your response!
Best regards
Thank you for your interest in this theme.
Foxiz is compatible with the Classic Editor. However, in this mode, the theme does not fully support certain block editor features such as notes, accordions, affiliate products, review blocks, and more. This is because these elements are based on the Gutenberg editor.
If you like the theme, we recommend using the Gutenberg editor, as it has significantly improved with major updates from the WordPress team and is now stable for use.
Regarding your question, accordions, styled headings, and other similar elements have major settings related to layout, style, and content. Because of this, they cannot be fully utilized through shortcodes, and Gutenberg is required to use them.
Let us know if you have any further questions.
Best regards,
Team ruby hello
I really need from you to add new functionality to your ruby notes and accordion WP blocks.
Add an anchor for your blocks and the ability to click on a text item to open the block header with the corresponding tab open.
Thanks, I hope this will be in the next update.
Thank you for your feedback.
These blocks use JSX code to render directly in the editor and do not rely on server-side rendering to improve performance. Because of this, updating them can be challenging.
However, we will review this and see if improvements can be made in a future update.
In the meantime, if you want to add an anchor link, you can switch to code editor mode and set the anchor ID as needed: https://prnt.sc/TV6H3hz4Fnro
Please note: A notice may appear when switching back to default mode—just skip it.
We hope this helps! Let us know if you have any questions!
Best regards,
Thank you 
Thanks!
I need to de-activate the license, that ends with f257c, because I do not use it anymore on the site that it was activated on in the past. This is very inconvenient. Hope you can help. Support has expired.
Thank you for reaching out.
We see that you have successfully activated the license on your new website.
Let us know if you need any further assistance.
Click here to get theme support
Best regards,
Thanks, but I have two licenses, one is tied to techhome but I want that one deactivated. Thanks
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Thanks!
Thank you
Hi, I would like to place an order with you for an upcoming update, I think I already ordered them some time ago, but today I am ordering them again. - video autoplay on hover/click over feature on homepage As there is usually in Newspapers and Magazine is an example in “the Washington post”, downloading there you have video as if it were live. It could be put from Youtube.
https://prnt.sc/yt00OKZs2QTcI have seen that several templates implemented it. So it is not impossible. I hope you can, of course always grateful
And to those who read this and hesitate to buy the template DO NOT DOUBT!
Thank you for reaching out and for your valuable feedback.
At this moment, Foxiz does not support embedding videos directly into blocks on the homepage due to its impact on site performance.
However, we do offer support for a teaser video in the Post settings, which you can check out here: https://prnt.sc/Xsh-BWA_nSNP
We appreciate your feedback and want you to know that we are actively working on updates to improve the theme.
Best regards,
Thanks for the answer, but what you suggest is not the same as I say. I already know what you tell me. That is why I write to you by ordering for a future update The video in what appears in the homepage is not of a block but from the YouTube URL in a post that instead of being an image, takes the first second seconds as an outstanding image.
Thank you for your reply.
We will review the possibility of providing a video player in the post listing and will update you further if possible. We are also working on improving the overall video experience for visitors.
Best regards,
Thanks for the answer. Is there already a date for the next update? Thank you
Just to keep you in the loop, these features won’t be part of the next update, but we’re doing our best to bring them in a future release.
Our team is actively working on the next update, and we’ll release it as soon as it’s ready.
We really appreciate your patience and support!
It is clear that it does not make up of an upcoming update what I asked.
To my original question I added my consultation of how much is missing for the next update. Because I saw that they are promising it. greetings
We are expected to be released in the near future with significant improvements.
Best regards,
ok, but that will this month?
Thank you! We will do our best, but we cannot guarantee it, as it require careful checking before release.
In every post blocks can I insert custom post info? In addition of date, author and comment I need of a custom field.
Thank you for reaching out.
Yes, you can add custom meta values via the post blocks of the theme. It also supports custom post types, making it flexible for your needs.
If you decide to purchase the theme, we would be happy to assist you in setting this up.
Let us know if you have any further questions.
Best regards,
With your theme can I create new category pages layouts? Or I can just use the default ones of your theme
You can choose from our predefined layouts or create a custom layout using Ruby Template. We offer a variety of layouts for different categories, covering a wide range of demos for your reference.
https://foxiz.themeruby.com/focus/category/world/ https://foxiz.themeruby.com/presspulse/category/business/ https://foxiz.themeruby.com/popcult/category/celebrity-buzz/ https://foxiz.themeruby.com/innovation/category/startup/ and much more other...
Let us know if you need any assistance!
Best regards,
So I can create a custom layout of category page and not use yours predefined layouts and then apply them also to a single category (sport) with the conditions?
Yes, you can assign a template to any specific category via settings.
For more details, you can refer to the following guide: https://help.themeruby.com/foxiz/how-to-add-blog-template-builder-to-category-page
Let us know if you need further assistance!
Regards,
- Can I do this also for header, footer, search page and 404 page?
- Do you have a screenshot where I can see how to insert custom ‘post info’ in every ‘post blocks’?
Yes, you can also build the header, footer, and 404 page as needed. We have documentation that you can refer to:
- Header layout guide: https://help.themeruby.com/foxiz/how-to-structure-a-header-layout-using-a-headertemplate/
- Footer builder: https://help.themeruby.com/foxiz/footer-builder/
- Custom tax and post meta: https://help.themeruby.com/foxiz/how-to-manage-assigned-meta-input-keys/
- 404 settings panel: https://prnt.sc/hHBqO0dWe-lj
Hope this clears things up! Let us know if you need further assistance.
Best regards,
thank you. Best regards
Thank you
- Custom tax and post meta: https://help.themeruby.com/foxiz/how-to-manage-assigned-meta-input-keys/
In this blocks can I insert dynamic custom ‘post meta’ that I have created with ‘Advanced custom fields’ plugin?
Yes, you can. Just add the meta key such as {your_meta_key}, and it will appear. It works like taxonomy.
Regards,
My web site is like ‘google news’. In every bloks post I need of two ‘post meta’: ‘date’ and dynamic custom field ‘source’ (example New York Time) create with ACF plugin. This custom field mustn’t have hyperlink. Is it possible?
Hi,
If the data is plain text, it will be displayed as plain text. However, if it includes allowed HTML tags such as a, i, span, or div it will be rendered with the corresponding HTML formatting (e.g., links, bold text, etc.), based on your stored data.
Regards,
Please Release the New update ASAP.
Thank you for reaching out!
Yes, we’re actively working on the new version and will release it as soon as it’s ready.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Best regards,
Hello,
I have a problem with Foxiz Post listing widget in sidebar. On my new website it’s not showing posts in same category as post I’m currently reading. It showing only post from other categories. How can I fix it? I want all new posts to be seen in sidebar.
In category filter I selected “all categories” + cleared cache. It’s not working.
Best Regards
Thank you for reaching out!
It seems that you are looking for display-related posts for the post. The post widget is not a dynamic query block, so you need to use the related posts block. You can refer to the following:
https://help.themeruby.com/foxiz/related-popular-box/ https://help.themeruby.com/foxiz/related-box-shortcode/Alternatively, you can set automatic inline related posts in the theme options > single post > inline related panel.
Hope this helps, If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Hey team, does Foxiz have its own user profile settings page or a feature like WooCommerce, where users can customize their password, profile image, and email?
Thank you for your interest in this theme.
If you’re using WooCommerce, you can utilize its profile features. The theme fully supports the layout for this page.
However, at this moment, Foxiz does not provide a built-in frontend profile editing feature. It only supports login, registration, and password reset pages.
Let us know if you have any further questions!
Best regards,
To activate the theme, I received this message: Activation failed: This code has already been used. Please deregister the theme from the website (teste.thecrab.com.br) first to reuse the code. I would like to know the solution. Thank you in advance.
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Does this theme support google ADS, AMP and SEO?
Thank you for purchasing this theme!
Yes, Foxiz supports Ads, AMP, and is optimized for SEO. You can refer to the theme documentation for configuration details: https://help.themeruby.com/foxiz/
If you have any further questions, please reach out to our support team. We’ll be happy to assist you:
Click here to access theme support
Regards,
Hello. I’ve bought this theme twice, love it! I’m trying to add a “Fact Checked By” text box below the post title. Is there any way to edit the Predefined Layouts for Single Post to include this box? Or do I have to create a new template from scratch (would prefer not to do this)
Hi,
Thank you for purchasing this theme.
Yes, this is possible if you create a single post template and then add a block for this text under the post title.
To create a single post template, you can refer to: https://help.themeruby.com/foxiz/how-to-structure-a-single-post-layout-using-a-single-template/Another approach is to add a custom function via a child theme to override the single title section and insert a new section below it. However, this may require coding.
We hope this helps. Let us know if you have any further questions.
Regards,
Is there any way to import the predefined layouts to the new template, then edit it from there? I’m not confident that I can create a new post template that works as well as the premade ones by the foxiz theme
Thank you for your reply!
You can choose to import only the pages as needed.
Regards.
I am facing an issue with my theme license. Just 10 minutes ago, my theme was showing as activated with the same license key. However, now it is displaying a message stating that the license is already in use somewhere else.
Thank you for reaching out!
After checking, the license has been used for a staging website on WP Engine hosting. I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Hello,
i use totalpoll for now due to i want collect people votes what they think and question is in dark theme written black color
See in action: https://imgur.com/a/qRG6TrS
Regards,
It seems this issue is caused by a missing dark mode style due to a third-party plugin component. Please contact the support team and provide the issue URL. We will assist you as much as possible.
Click here to access theme support
Regards,
Hi TR!
I hope you and your team are doing well! I wanted to ask how I can change the black background of my Podcast?
Can you give me a bit of CSS for this?
Here’s a screenshot of what I’m talking about.
https://prnt.sc/n20CUOTwY2ZpThank you, Winners!
Hi,
The podcast background is based on the dark accent color. You can adjust it in Theme Options > Colors > Dark Accent.
If you only want to modify this specific element, you can use the following code:
.podcast-embed-2 {
background: #07055c;
}
The value “07055c” represents the color, and you can adjust it as needed.
Regards,
Hey TR!
Got it! Thank you!!
Winners!
Hey there!
I purchased the theme several hours ago and I’m loving it so far, but I wanted to ask a question. How do I activate the Inline Related Posts on every post? I can’t seem to find that option. I might have missed it, but it’s the feature I really liked from the demos and would love to activate it.
Much love! EB
Oh! I found the solution! 
It was indeed in the documentation, I just needed to add the shortcode. It’s working BEAUTIFULLY! Amazing theme, truly!
Sorry for the inconvencience.
Thank you for your feedback! Glad you figured it out!
Yes, you can insert the shortcode and then set positions (allowing multiple) as needed. Please refer to this screenshot: https://prnt.sc/0dWkgfIPj9gt
If you need further assistance, please don’t hesitate to reach out:
I have a question. How can I change font and button size/font in Foxiz Affiliate List Item block?
I don’t know where Can I find those font settings. I need to change it because it’s too big on mobile.
Best Regards
Hi,
Thank you for reaching out!
When you added the block, it automatically triggered the child block to add content. To modify the styling, you need to select the parent block. Please refer to this screenshot: https://prnt.sc/DUJHlTE5qeoO
Hope this helps! If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Thanks for help! But is it possible to change font on all Affiliate block? Or just manually one by one?
Best Regards
Hi,
You can save a blog post as a reusable block and use it anytime.
You can refer here: https://www.wpbeginner.com/beginners-guide/how-to-create-a-reusable-block-in-wordpress/
Hope
This is one of the best themes for WordPress, but I wish the developers would make a fix: Foxiz theme has 9 H5 headings before the H1 heading. I could only see this with the Chrome extension, All in One SEO Analyzer. I know this will be fixed, because the creators of Fixiz are excellent professionals.
Thank you for reaching out!
It looks like this issue may be caused by some post listings being rendered before the H1 heading. We recommend checking that section and using a or tag for the post title to see if this solves the problem.
If you need further assistance, please reach out to support and provide detailed issue URLs so we can help you.
Regards,Thanks for replying. I always believed that Foxiz is the best theme and you show us a way.
I just found out what adds multiple H5 headers above the H1. It’s the “Notifications” icon when enabled in the Header. Even when there are no notifications it displays H5 (Empty). So I disabled Notifications in Theme Options > Header > Notifications and the H5s are gone for now!
I don’t know if this is bad for SEO, but I prefer to disable it because the first header of a page should be H1 and not H5.
Thank you for the information.
Actually, this part uses an AJAX request and is rendered by JavaScript using local storage data (on the visitor’s browser), so it may not affect SEO. However, to ensure better compatibility, we will check and improve this part by using a tag in the next update.
Let us know if you have any further questions.
Regards,
