21 comments found.
The functionality is very poor, and it doesn’t support country-specific market segmentation. Our attempts to expand our market have consistently failed. The consistent response we received from Shopify was that the template code is restricted. We requested a refund and demanded a halt to the service.
Hi, pls check your ticket
Thanks
I want a refund.
pls create a ticket refund from the Themefoerst. we will approve for you
Thank you so much
Is demo content included? I need to make exact clones of your demos, for showcasing my Shopify app.
Thanks
The functionality is inadequate, and the mobile adaptation is poor. I am requesting a full refund.
Refund approved
I recently purchased the “Aceno – Multipurpose Shopify Theme”, but unfortunately the product has not met my expectations. The build quality feels poor compared to the advertised features, and I’ve encountered several issues that make it unsuitable for my project. The theme does not function as described and lacks the quality and usability promised in the item description. Due to these shortcomings, I am unable to use it effectively, and it provides no value to me as a customer. For these reasons, I kindly request a cancellation of this purchase and a full refund of my payment. I appreciate your understanding and assistance in resolving this matter.
Hi,
if you need help, pls create a ticket at here: https://velatheme.ticksy.com/. our developer will help you
if you don’t like it, pls create a ticket refund. we will approve for you
Thanks
Hello,
I have already created the refund request ticket. Kindly proceed with the refund at the earliest convenience. I would be very thankful for your prompt support.
Best regards,
Hi, pls check your ticket
There are so many problems with the theme, especially the Mobile part, I want to return it and get the payment back.
Hi, pls create a ticket at here: https://velatheme.ticksy.com/
our developer will help you Thanks
Hello, Do you have a trial period before publishing it please? Thanks for your feedback
Hi,
You can purchase our theme and try it out. If you’re not satisfied, you can request a refund
Thanks
it’s done ! do you have any tutorials please ? thanks
hello, I have just created an urgent ticket please! Please settle it #4027553
Hi, pls check your ticket
Thanks
Hello! We have purchased your theme. Please provide some theme setting tutorials so that we can quickly set up the website theme. Thank you!
Hi, pls check your ticket Thanks
Hi, I am waiting, please help to solve it, thank you!
Please provide help, if you can’t provide it, I can only apply for a refund, because this theme has a BUG, we can’t use this theme, I need to buy a new theme, I hope you can understand!
Hello????
Please help to fix the BUG, thank you!
Hi
Hello! Why can’t I answer this question? Please help me solve the BUG, thank you!
Hi, pls check your ticket
How do I get rid of the “purchase verified” at the bottom of my page?
is the theme support rtl as my website have 2 lang arab and english
Hi,
sorry, Our theme does not support rtl
Thanks
FULL FEATURED LIST what that mean ?? you write it in the FEATURED LIST thats why i buy it
Optimized for mobile & Better SEO
Right To Left SupportHi, I’m very sorry. This was our mistake, and we have removed it.
You can request a refund if you want. We apologize for wasting your time.
Thank you so much
how i can requst refund please
if in you planing to make it suport rtl later i will keep it
Hello, i want to desactivate completely the requirement to accept the terms and service in the cart page or modal. How to do it pls
Hi,
Pls create a ticket at here: https://velatheme.ticksy.com/
Our developer will help you
Thank you so much 
Aceno – Multipurpose Shopify Themes offers seamless customization, just like a morning desert safari Dubai provides a perfect blend of adventure and elegance
Hi,
sorry, i don’t understand what you want tell me pls tell me clear more and screens shot it
Thanks
Hi, can this fit for jewelry shop? Product detail page will be different for jewelry shop. I also want 30% off or whatever discount I select will show on product thumbnail as “badge”, is it possible?
Hi, thank you for your interest! Yes, this theme is suitable for a jewelry shop, and you can display a badge on the product thumbnail showing the selected discount if you’d like. If you have any further questions or need additional support, feel free to let us know!
Hello, we cannot import demo ?
The previously purchased theme download not available.
what i can do now?
Hi, Our old product encountered some image copyright issues, so we were required to upload a new item. We can refund the old item, and you can purchase the new item along with the updated version. Please feel free to contact us if you need any further assistance. Thank you for your understanding!”
OK. Please refund and i will buy it again. I need the theme can be downloaded and updated.
The previously purchased theme download not available.
Hi, Our old product encountered some image copyright issues, so we were required to upload a new item. We can refund the old item, and you can purchase the new item along with the updated version. Please feel free to contact us if you need any further assistance. Thank you for your understanding!”
Hi, Is there a good reason why previous theme was removed and republished. Just purchased about month ago. Was getting ready to launch website in few days shows items is removed and no update and not able to submit ticket on your website due to purchasing code not recognized. Not fair purching new license.
Hi, Our old product encountered some image copyright issues, so we were required to upload a new item. We can refund the old item, and you can purchase the new item along with the updated version. Please feel free to contact us if you need any further assistance. Thank you for your understanding!”
Great work!
Thanks
