42 comments found.
Hello, Could you please deactivate my activation code so I can apply to my new install. I no longer have access to the previous site and it has been deleted. Many thanks
Hello,
If you open a support ticket, our team will disable the code within minutes.
Best Regards
Thank you for the reply. I dont need additional support at the moment. Just need the activation code released as the wordpress environment was deleted and I no longer have access. I will purchase support in the year.
Hello again,
If you send an email to hello@pehemes.com along with your purchase code, our team will assist you without requiring you to extend your support period.
Best Regards
Hello, Ive emailed the information twice and it hasnt been released. Could this be done asap please? I have a client waiting. Thank you
Hello again,
I realized that I previously gave you the wrong email address, and I sincerely apologize for that. Could you please send an email to hello@pethemes.com?
Warm Regards
Hello,i had a problem with the header, and support said this would be resolved in a new version of the theme. When will it be released? Support said it would be in 1 week; 2 weeks have passed, and there have been no updates.
Hello,
I’m sorry for the issue you’ve experienced. A new version of the theme has been released. If you are having trouble updating it, our team can perform the update on your site for you if you open a support ticket.
Best Regards
I have a pre-purchase question—is there only one blog style? All of the demos seem to link to the same one blog layout at /blog
Hello,
Thank you very much for your interest in the Farah theme. Unfortunately, there is currently no dedicated blog page available.
Best Regards
Also, is there a new update coming? It looks like one was supposed to drop in October…
Hello again,
A new version of the theme will be released within one week.
Warm Regards
Will there be an update that will work with the newest version of WP?
Hello, thanks for choosing Farah and sorry for late answer.
We’ll release a new update early next week with compatibility upgrades.
Kindest.
Im having some issues with pe – header template. It doesnt show
Hello, thanks for choosing Farah.
Could you please open a ticket here: https://pethemes.ticksy.com/ so our support team will help you about it.
Kindest.
I have a pre-purchase question, there is included a child theme?
Hello, thanks for your interest in Farah.
Yes, the package includes a ready-to-use child theme of Farah.
Kindest.
Hey, we reinstalled the theme and now now can’t activated it again.
Hello, thanks for choosing Farah.
Could you please open a support ticket here: https://pethemes.ticksy.com so our support team will help you about it.
Kindest.
this required plugin “ACF Photo Gallery Field” isn’t supported with newest version of wordpress. I’m using 6.8.2 and the portfolio block breaks my site and won’t load. The plugin is no longer being supported and author has released a different version. Please advice as my support has expired.
Hello, thanks for choosing Farah.
We’ll check/fix this issue with this tomorrow’s update.
Kindest regards.
Hi, the portfolio grid has a bug. The page doesnt load with 2 columns.
Hello again,
If you open a support ticket at pethemes.ticksy.com, our support team will assist you with this issue. The problem was already resolved in the latest update, but our team will check to see if there are any other related issues.
Best Regards
I have a pre-purchase question, I’m testing the demo on several devices and on an iPad Pro in Portrait mode and it seems there’s a bug, when I open the menu, the ”+” sign doesn’t work and the submenu doesn’t open.
Thanks
Pablo
Hello, thanks for your interest in Farah.
We’ll check the issue and we’ll handle it with this week’s update.
Warmest regards.
someething is really wrong with your ticks ticket system…
i didnt got ANY success information after pressing “SUBMIT TICKET” so i accidentaly created 3 tickets.. And when i add a comment – i get an infinite loading animation, altho when i refresh the comment is added.
Hello,
We’ll check the system and your ticket asap and our support agent will get back to you quickly.
Warmest regards.
Hello Love the design but there seems to be some issues with the scroll animations on the templates.
Hello, thanks for your interest in Farah.
Could you please let us know which elements are you mentioning? So we can handle them with the updates.
Warm regards.
Hello I tried submitting a ticket and I get this message.
This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!
How can I get support now?
Hello,
There’s a technical issue on our support platform and it’ll be live again today. Until than you can send your support requests via support@pethemes.com e-mail address.
Warm regards.
Hello again,
Our support ticket platform is reactivated you can open requests here: https://pethemes.ticksy.com
Warm regards.
The import demo section stays spinning. I have been waiting 2 hrs and it just spins. No demo is being imported.
Hello,
Could you please open a support ticket here: https://pethemes.ticksy.com so our support team will help you about it.
Kindest.
Very bad support. I met a lot of bugs during the creation of a site with this theme, and despite my multiple requests to their team so that they would re -put their mistakes of native procedure, no help of was provided. I am really very disappointed. I lost a project and a client !! Thank you for your non -existent professionalism.
Hello,
Could you please let me know the ticket numbers you’ve requested help from our support team so we can check/handle your requests quickly.
Kind regards.
Ticket privé #3837518
Hello, when will the new update be and what will it include? Thanks
Hello, sorry for weekend delay.
We’ll release a new update in this week with responsive design adjustments, bug fixes and performance improvements.
Warm regards.
Do you have a date for the update?
Hi there,
The update will be released today.
Kind regards.
When will the update be ready?
Is it possible to remove the static effect in the settings?
Hello, thanks for your interest in Farah.
Could you please let me know which effect do you mentioning?
Warm regards.
There is a fuzzy effect that looks like an old television screen. Just wondering if I can disable that.
Sure! you can quickly disable it with just one click via “Theme Options” panel.
When will the next update be?
Hello, we’ll release a new update in mid-next week.
Kind regards.
Hi,
I need to use Elementor PRO for this theme, is it will affected the theme?and is it your theme not support for wordpress latest version 6.7.2?
Hello, thanks for your interest in Farah.
Yes, you can use Elementor Pro with Farah, it’s fully compatible with it. Also the theme is compatible with latest WordPress 6.7.2 version.
Warmest regards.
Hello,
We purchased the [Theme Name] theme from Envato, but we are experiencing an issue with the activation key. The license key is not working, and we are getting an error during activation. We need to resolve this issue urgently.
Additionally, we tried to submit a support ticket, but the system does not allow us to do so, or we are encountering an error. Therefore, we had to contact you directly.
Could you please assist us as soon as possible?
Thank you. Best regards.
Hello, thanks for choosing Farah.
Could you please send us an email to hello@pethemes.com so we can help you out.
Kind regards.
I am currently working on it after purchasing it, but I have a question.
1.Where can I set the order between portfolios? 2. Where can I set up the settings to add or remove Next Project from the Portfolio details page?
Even if I search, I can’t find it. Please reply.
Hello, thanks for choosing Leksa.
Could you please open a support ticket here: https://pethemes.ticksy.com so our support team will help you about these.
Kind regards.
