28 comments found.
Hello, i have a problem with your site, if i change the site, the elementor side is looking right, but if i save it, it will not show like in the editor,whats the problem?
Brgds
Hello, thank you for contacting!
There are no known issues with the theme functionality. The matter appears to require further investigation on your end. Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.studio/help-center/ with the link to your site and relevant WordPress credentials and our support agents will take care of it.
Thank you!
Many of the pro plugins are now saying that they require updating
also the support platform appears to be down for weeks now.
Hello, thank you for contacting!
Please proceed to the Appearance > Install plugins tab and update the plugins (here is an example screenshot).
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. To create a new account you need to proceed with a form on this page: https://cmsmasters.studio/create-a-new-account/
Support form submissions are sent to our third party Zendesk ticketing system which is really a secure one, and you can make a support request directly via Zendesk.
Thank you!
I have been trying to contact the Help Center, but I have not been able to reach them. I would like to request the deactivation of the Item Purchase Code because I have moved my website to a different domain.
Hello, thank you for contacting!
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. To create a new account you need to proceed with a form on this page: https://cmsmasters.studio/create-a-new-account/
Support form submissions are sent to our third party Zendesk ticketing system which is really a secure one, besides you can also make a support request directly via Zendesk.
Please submit us a request and our support team will be happy to help.
Thank you!
Paid member here: Opened a ticket a few days ago didn`t get any answer
Hello, thank you for contacting!
According to our support policy, we never leave tickets unanswered for more than 48 hours. Your request (#88566) was answered on time. Could you please check your Inbox and Spam folders?
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
How can I filter and browse blog posts (more than 9)? Can I configure how many posts to display on first blog page?
Hello, thank you for contacting!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Pre-sale question: I would like to have a smart multi-step registration form same as better help and Liven have but couldn`t find it in your demo or help docs. Can you tell me if there is an admin demo? Also I couldn`t find a registration page for a doctor (not a patient) could u point me to one?
Hello, thank you for contacting and for your interest in the theme!
Please look through this article, hope it can be helpful. There is no demo of the admin panel that can be provided. Mental Care is an Elementor based theme, so all content customization is done using the Elementor plugin. There is also documentation for our widgets and articles that can be helpful. All available demo pages can be found on our demo site.
We should note that personal assistance is provided via the tickets system – should you have any further questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hey, I was looking for this theme in Envato Elements because many of your other themes are there. Is there a reason I can’t find it? I see dozens of your other themes available there. Thanks for all your work. The theme looks great and would love to try it!
Hello, thank you for contacting!
The Elements item library changes regularly, and items may be removed by authors at any time. This theme has been removed from Envato Elements, but it’s still actively supported and available on ThemeForest.
Makes sense. I look forward to trying it out when it makes its way back to Elements. Thanks!
You are welcome!:)
I’m having several problems with the log in and register widgets. When i use the widget into any page, i can’t see any graphic preview and if i publish the page, i can only see strings of code in the refreshed page. Help please!!
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
Dear CMSMasters Support Team, I am using your “Mental Care” theme on my WordPress site and have encountered an issue. The relationship/post object fields that I created for the “Doctors” post type using Advanced Custom Fields PRO plugin are not appearing in Elementor Pro’s Dynamic Tags feature. Details:
WordPress version: 6.7.2 Mental Care theme version: 1.1.1 Elementor Pro version: 3.28.2 ACF PRO version: 6.3.12
What I’ve done:
Created two post types named “Doctors” and “Services” using the Custom Post Type UI plugin Created a relationship field named “Provided Services” for the “Doctors” post type using ACF PRO However, when creating a page template with Elementor Pro, I cannot see this ACF field in the Dynamic Tags
I would appreciate your help on how to solve this issue. Is there a special setting or solution for full integration of ACF fields with Elementor Pro in your theme? Thank you in advance for your assistance. Best regards
Hello, thank you for contacting!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
Hello, i bought theme on envato elements, i’ve installed but the mobile menu is not showing. what do i do
Hello, thank you for contacting!
There are no known issues with the theme functioning. We should note that personal assistance is provided via the tickets system and that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest and contact us at https://cmsmasters.net/help-center/ and our support agents will take care of your request.
Thank you!
so your saying, you made your theme available at envato elements, i bought it legally there but i wont have support for issues am facing unless i come and buy it here again? for small issue as mobile menu not showing?
Hello!
Support policy we follow is prescribed by Envato, it isn’t our personal desire or decision. According to the Envato support policy Items on Envato Elements are not supported by the author or by Envato so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the author. Thank you for understanding.
there must be a way you can help me, i never use envato elements, i’ve always purchased themes directly here, that is until they removed skrill. I can no longer make purchases since paypal is not available in my country, i subsribed to elements because of this theme. with elements they accept debit cards directly. Please help
Hello!
As mentioned previously themes that are used via Envato Elements don’t include personalized support, appreciate your understanding.
Please am unable to purchase the theme here on themeforest because of paypal, do you have a private support i can make payment for so you help me resolve the menu issue. Please help me
Hi again!
Our themes are sold exclusively on Envato, and we must follow the marketplace rules. Please note that to purchase the items on themeforest you can use:
1) Your bank account or credit/debit card via PayPal.
2) Your Visa, Mastercard or American Express.
For more details on purchasing, please refer to this article: link.
To receive support, you need to purchase the theme on ThemeForest and then contact our support team at CMSMasters Help Center. Please provide your purchase code and WordPress credentials, so our support agents can log in and investigate the issue with your menu.
On our demo the menu displays correctly and is added via the Offcanvas widget with the chosen navigation type in it. Please check if the menu is correctly assigned on your website, as this might resolve the issue.
Thank you!
Is this theme no longer available on Envato as part of the downloads made available with a subscription? I remember seeing it on there last month. Thanks
Hello, thank you for contacting!
The theme is now available for download on Envato Elements.
Thank you!
Thanks. Is there a reason why the local icons are only displaying as squares now? They were working before as arrows like on the buttons, etc. I’m also not seeing this theme again on Envato Elements anymore. Thanks for your help.
Hello!
The Elements item library changes regularly, and items may be removed by authors at any time. This theme has been removed from Envato Elements, but it’s still actively supported and available on ThemeForest.
There are no known issues with the latest theme version functioning. Should you need our assistance please purchase the theme on Themeforest and contact our support team at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress credentials so that we can investigate the problem you have from your end.
Thank you!
Thanks for the response. I did purchase the theme through Themeforest on a different account. I will update the theme to the latest version. Can you tell me how to revert or tell me the default taxonomy name that’s used to populate the data on the doctors pages? I accidentally changed it and now the copy is all messed up.
Hello!
Personal assistance is provided via the tickets system only. Should you have any questions or need our assistance please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Hello, I’m interested in your theme, but is it possible to customize the header so that the logo is alone and centered and the menu is centered below? Also, is it possible to add a top bar? Finally, is there a “sticky header” option? Thank you
Hello, thank you for contacting and for your interest in the theme!
Sure, you can customize a Header in a desired way, add a top bar and enable sticky header.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hi, I downloaded a theme from Envato Elements last week but now I want to activate the theme but there is no theme in Envato. how I can generate an Envato token code to activate the theme? please help
Hello, thank you for contacting!
Please look through this article, it should be helpful https://docs.cmsmasters.net/how-to-activate-the-theme-using-the-envato-elements-token/
Thank you!
Are you guys going to be adding “Dark Mode” support?
Hello, thank you for contacting!
The theme supports “Dark Mode”. The theme comes with a Mode Switcher that provides an opportunity to set up a second color scheme for displaying your website in an alternative way. Please look through this article https://docs.cmsmasters.net/mode-switcher/
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will gladly help you.
Thank you!
Hello. How can I edit the link of scroll to top button. Also let me know how to hide/show the scroll to top button. Thanks!
Hello, thank you for contacting!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hi, I am not sure what updates were made but it broke the page and the patient scroller is no longer working. Now the footer also scrolls past the bottom.
Hello, thank you for contacting!
Please make sure to update CMSMasters Elementor addon plugin, proceed to Elementor > Tools tab, click Regenerate Files & Data button, save changes and clear your browser/server cache.
In case the issue remains actual please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
hello,
I updated elementor and elementor pro to the latest version. your plugins and theme also appear to be the latest version.
elementor works correctly in one of the active custom posttypes. However, in another one it gives the_content error.
When I disable CMSMasters Elementor Addon, I do not get this error, but of course the content does not exist then.
How can I solve this error?
Hello, thank you for contacting!
The error is most likely caused by the removal of the Post Content widget from a template. As a result, Elementor cannot find the content area in the selected template. You need to edit the corresponding template and add the Post Content widget to it.
We should note that personal assistance is provided via the tickets system only – should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
Thanks for this great tip.
As you said, the “post content” widget was removed from the relevant singular template. Although there was no need for data to come with the post content, we were using dynamic fields.
But when we added this and made it invisible, our problem was solved
Thank you
Hello!
Thank you for getting back – pleased to know that the issue is resolved. Please don’t hesitate to contact our support team at https://cmsmasters.net/help-center/ if you have any questions.
All the best wishes!
Hi! How can i change the default header displayed on the website? (for example i want the 2nd version as default). Thanks!
Hi, thanks for the question!
As you can see there are the location rules set for each header where you can to choose where the template will be applied. To use the Header Home 2 as a default please edit the Header template with Elementor, proceed to the Settings -> Locations and change the location rule to Sitewide. Please also edit or delete the location rule on the Header Home 1 which is set as a Sitewide now. Here is also the docs article on how to manage the locations on the templates, hope it will be helpful.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center and our support agents will be happy to help.
Thank you!
Is there a possibility that this goes on sale in the near future ?
Hello, thank you for contacting and for your interest in the theme!
Sales and discounts aren’t planned at the moment, appreciate your understanding. Mental Care theme comes with Premium Elementor addon, Advanced Custom Fields PRO plugin (from $49/year) and Slider Revolution plugin (from $30/year) included for free so it can save you money even when purchased with a regular price.
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Best regards!
For MetalCare Related Post, we want to add a dynamic tag from the ‘posts’ URL, but the URL fields we added from ACF don’t appear in the dynamic tag or loop item within the related post. How can we solve this?
Hello, thank you for contacting!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress credentials and our support agents will take care of it.
Thank you!
