28 comments found.
The element update doesn’t work anymore. When I update, the whole thing crashes. WordPress doesn’t work at all anymore. I’ve already asked this question before, but I haven’t received any support.
Hello! The latest theme works well with the latest WordPress and Elementor. Make sure to update the theme and bundled plugins.
Hi Grido support, I have a question theme that includes the Slider Revolution plugin as part of the theme package. I’ve noticed there’s a new update available for Slider Revolution, but I’m not sure how to update it when it’s bundled within the theme.
Could you please guide me on the correct process for updating the plugin without breaking the theme?
Hi,
Please wait for the next theme update. Once the theme is updated, you will be able to update the bundled plugins, including Slider Revolution, without any issues.
after the update of elemento brings the whole page together
Most likely, something was missed. If you need assistance, feel free to submit a ticket to our support forum.
the support license on this ticket has expired. I’ve since moved the theme to a design server, but both have the same error. When I update Elementor, the entire site crashes. Can you give me some advice on why the updates are no longer working?
Make sure to update the theme and all bundled plugins. The latest theme version works well with the latest Elementor version.
hi there… just renewed support but still won’t let n=me submit a ticket. Having issues with WGL Instagram Module. It doesn’t seem to be pulling the IG posts.
Hello! Please try again!
Awesome, able to submit a ticket. 
Hi, I have (same) problem already reported with WGL Extensions and the new version of Elementor 3.15.0. As recommended I updated the theme, but the problem persists. Do I need to update the WGL Extensions plugin as well? (If so…how?).
Resetting the old version of Elementor 3.14.0 solves the critical error, but if I try to update elementor (even vi FTP) the critical error reappears.
Of course, you need to update all bundled plugin. Not only WGL Extension.
Please ensure that:
the theme version is 1.0.7; Grido-core plugin – 1.0.5; wgl-extensions – 1.0.17
Hello Grido support, I requested for my license to be deactivated from the last website I activated it on as I had forgotten to do so before deleting the website from Softaculous. Please I may have made the same mistake again because my license is refusing to work on a new site I’m working on now. Please help me check this deactivate it for me on your end. I promise to be more careful next time… Thank you.
Hello! Try to activate it now.
After uploading to hosting (hostinger) it says, Please delete the theme.
WordPress Grido Theme <= 1.0 is vulnerable to Arbitrary File Upload. This could allow a malicious actor to upload any type of file to your website. This can include backdoors which are then executed to gain further access to your website.
Could you tell me why?
Hello, make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you there.
Grido theme has a privilege escalation vulnerability that allows attackers to gain unauthorized access to your site by exploiting a flaw in the theme’s user registration feature. Fix it please.
For sure, we are ready to resolve the issue if it is there. Please continue your conversation in our forum.
This vulnerability has been fixed in version 1.1. But the version that comes with the purchase is still in 1.0.4 Do you have the 1.1 version of the theme?
As well as I can see our support specialist is waiting for an answer from you in our forum. Could you please respond there to help us resolve the issue?
Besides, most likely there is some mistake in the hosting test of vulnerability so some code is recognized as dangerous.
Please check the ticket: https://webgeniuslab.ticksy.com/ticket/3223950
Thanks for the latest update.
Fatal error with the plugins: WGL Extensions.
Error Details
An error of type E_ERROR was caused in line 221 of the file /home/u577507505/domains/marketingbeebd.com/public_html/wp-content/plugins/wgl-extensions/includes/elementor/init.php. Error message: Uncaught Error: Call to a member function save_scheme() on bool in /home/u577507505/domains/marketingbeebd.com/public_html/wp-content/plugins/wgl-extensions/includes/elementor/init.php:221 Stack trace: #0 /home/u577507505/domains/marketingbeebd.com/public_html/wp-includes/class-wp-hook.php(308): WGL_Extensions_Elementor->save_custom_schemes(’’) #1 /home/u577507505/domains/marketingbeebd.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/u577507505/domains/marketingbeebd.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/u577507505/domains/marketingbeebd.com/public_html/wp-content/plugins/elementor/includes/plugin.php(658): do_action(‘elementor/init’) #4 /home/u577507505/domains/marketingbeebd.com/public_html/wp-includes/class-wp-hook.php(308): Elementor\Plugin->init(’’) #5 /home/u577507505/domains/marketingbeebd.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #6 /home/u577507505/domains/marketing
Hello!
The issue was caused by the automatic elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Hello, Please can you help me deactivate my license from the last website I used it on? I already deleted the site from softaculous and so I cannot access it on my cpanel again. Please help me deactivate it as I need to use it on a new site.
Done.
Thank you so much. I’d be more careful next time.☺️
Pre-purchase question I already have another of your themes and super impressed.
I have one issue, the homepage demo is great, dark themed. However when I click on the contact page or any other internal page they appear to all be for a light theme? Do I you have dark versions of the internal pages I can choose from?
Also, can I use a video background for the header area?
Thanks for any info
Hello! Thank you for your kind words.
You can change the colors in the Theme Options and apply the dark colors to the entire theme: https://prnt.sc/_dZSOLvpyjZL
Thanks for getting back to me so fast
What about the video background in the header area? Is this possible?
You can add a video background with the Revolution Slider which is bundled with the theme.
Awesome. Love your work
Can you please remove deregister my code?
Done. It is ready to use.
Hi there, thanks for the cool great theme, great job! Quick question, how to enable Cursor Pointer? It is enabled inside Theme Options and I can see it in Elementor builder, but not on the website.. How to fix it?
Hello! Please make sure to submit a ticket to our support forum. Comments are only for presale questions.
http://webgeniuslab.ticksy.com/Hi, presale question. Do you have figma file in it?
Hello! We have PSD files for this theme.
Hello, if I use the theme for a specific domain and site and if I delete it later, I can use the template again for another single site.
Hello! Yes, you are allowed to use it for developer environment and move it further to live site.
Hello!
Is it compatible with WPBakery?
Thanks
Hello! No, this theme works only with Elementor.
Hi! Is it possible to have the title and category below each featured photo in the grids of the portfolio page? That is, that the title info is not the “hover” effect. Thank you!!!
Hello! Yes, it is possible: https://prnt.sc/_YNBfHOoo_Sz
Hey there! Does the theme come with the Elementor Pro Plug-In or do I have to purchase it to use it with the theme? Thank you!
Hello! No, this theme comes with the free version of Elementor plugin and it was built also without the Pro version. Our theme has a lot of features out of the box.
Hello, today I uploaded the theme I bought from them to our website, there are problems when uploading the demo importer, it remains at 0% and nothing happens. Then I get a message: There was an error importing demo content. What can I do it is an existing website where many of our radio listeners visit our website. We need help at short notice.
Hello! Make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi there, I am interested in purchasing this theme for a client build. However I can’t see video hero, sliders or modules in any of the demos. Is this possible in the theme?
Hello! Yes, you can add video into the slider.
Amazing, and just to check is it also possible to add videos in page to some of the other modules where images are?
Yes, it is.
Can you please remove deregister my code?
Done.
Hi, how to solve Read More(BLOG) text because it is not coming into string translation..
Hi! Could you please submit a ticket to our support forum. Our tech specialist will help you with the question.
