3017 comments found.
after the latest updates we have a conflict between the ohio extra plugin and the elementor plugin that does not allow the loading of widgets. Using wp-backery the error does not appear. Checking with the goole console it seems that it is a conflict in the js asset that generates this error:
load-scripts.php?c=0&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,wp-hooks&ver=6.7.2:7 JQMIGRATE: Migrate is installed, version 3.4.1 e-react-promotions.min.js?ver=3.28.1:2 Uncaught ReferenceError: elementorV2 is not defined at 86956 (e-react-promotions.min.js?ver=3.28.1:2:33737) at webpack_require (e-react-promotions.min.js?ver=3.28.1:2:39065) at 38316 (e-react-promotions.min.js?ver=3.28.1:2:26640) at webpack_require (e-react-promotions.min.js?ver=3.28.1:2:39065) at 73487 (e-react-promotions.min.js?ver=3.28.1:2:29154) at webpack_require (e-react-promotions.min.js?ver=3.28.1:2:39065) at 12227 (e-react-promotions.min.js?ver=3.28.1:2:31845) at webpack_require (e-react-promotions.min.js?ver=3.28.1:2:39065) at e-react-promotions.min.js?ver=3.28.1:2:39159 at e-react-promotions.min.js?ver=3.28.1:2:39197
Hi,
Thanks for reaching out.
Ensure that both Ohio theme and Ohio Extra plugin are at least 3.4.8.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ohio theme and Ohio Extra plugin are updated at 3.5.4
If you have a caching plugin, try to purge all caches. If the issue exists after that, send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thanks for your prompt reply.. I solved the problem taking your suggestions . Andrea
Glad to hear that you sorted it out.
I installed a template a while ago, and now that I want to upgrade the site, I see that it only offers me two demo template options: Blog Page Posts and Forms (Contact Form 7). Why don’t I have more template options available?
Hi,
Thanks for reaching out.
Ensure you have the latest version of Ohio theme, Ohio Extra and Ohio Importer plugins.
How to update:https://docs.clbthemes.com/ohio/#updating
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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The website is already set up and working. I have also imported demo content into it several times. Currently, it is set to ‘coming soon’ because I wanted to set up some demo content, but it isn’t offering me that option. I can only use the demo content shown in the picture at the link: https://postimg.cc/phGFNyqG
We see from your screenshot that you have an outdated interface of the theme settings. That means that you should get the latest versions of Ohio theme, Ohio Extra, and Ohio Importer plugins to have an option to install all the demo templates.
Can you specify which version of the mentioned plugins you are running on your WP installation?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, is it possible to set (on mobile) the “You may also like” or “Related productos” sections on product page to appear as a CAROUSEL?
This allows for easier navigation and finger swiping, a better user experience. Since being in GRID format, it takes up more space on the screen when more than 4 visible products are required.
Hi,
Thanks for reaching out.
Currently, there’s no available option to do that. It will require adding new functionality to make that section. We’ve added this option to our ToDo list and will check if that would be possible to implement in future updates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
When attempting to import the latest demo for 2024, it says this error.
An error occurred while fetching file from: https://demo.clbthemes.com/v1/demo/99/container.xml! Reason: 404 – Not Found.
Please can you fix the import link or assist with the link please.
Hi,
Thanks for reaching out and notifying us.
Try to reinstall the Ohio Importer plugin, remove it, and install it through the Appearance > Install Plugins menu.
Sincerely,
The Colabrio Team
Help Center | Docs | Colabrio
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Hi, categories filter have some problems… reload items tree times
See here: https://tinyurl.com/ypfjhxzs
Alex
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi how can I change the Twitter icon to X icon without updating? Any easy way? Change this line, with this code etc…
Hi,
Thanks for reaching out.
It depends on the place where you want to change it. Could you share a screenshot?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Here: https://imgur.com/a/3p4ycwz home page right side.
Thanks, send us a personal message and provide your temporary WP credentials. So that we can help you.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Since I updated the theme to the latest version, I’ve been having an issue with Elementor — the option to adjust the container width no longer works. Elementor Pro is up to date (3.28.1), as well as all the plugins used. I’ve also updated all the Ohio theme files (Extras, ACF, ...).
I deactivated all the plugins to check if any of them were causing the issue, but I didn’t find anything.
I switched to a default WordPress theme, and the option worked again with no issues. So, I deduce that the problem comes from the Ohio theme.
I don’t have this issue with the other websites I manage.
Thank you in advance.
Hi,
Thanks for reaching out and notifying us.
Today, we are planning to release the fix.
Stay tuned.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I just installed today’s latest available update, but the same problem persists.
Thank you.
Hi,
Please, ensure that you clear all caches or try to use an Incognito Window. If the issue persists, send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Of course i tried with incognito window. The issue persist.
I will send you a personal message.
Thank you.
Hi,
Ok i found the reason and it works fine now.
Thank you.
Glad to hear that you sorted it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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When I apply a portfolio grid to a page and resize the screen, the portfolios do not reorder, they remain in one column and I have to refresh the page for them to reload, can you help us with this bug? My support is over, but I think this bug can help many who have already purchased the theme
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is it possible to style second-level items in hamburger menu and make them lighter? I have been struggling with this
Hi,
Thanks for reaching out.
It’s pretty easy to stylize them using custom CSS code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Its not working something is preventing styling of second-level items in hamburger menu. Kindly provide a sample code to override.
https://i.imgur.com/l4PxuQR.pngUnfortunately, we can’t indicate you as one of our clients. Would you mind sharing your purchasing code by sending us a personal message?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Our developer bought the theme and he is no longer with us. Is that an issue?
We provide support to verified users only. Try to ask for purchasing code and get back to us.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thanks once again for creating this theme, it is still among my favourite WordPress themes and I have tried a few.
I was wondering if you can direct me to how to change the sidebar width for all pages on the site. Right now it’s a bit too thin for me so I’d like to add a bit.
It looks like there’s no option in the theme settings, and I couldn’t figure out an easy way to do so via css.
Hi,
Thanks for reaching out.
Could you share your website’s URL?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sure, it’s https://orga.voice4thought.org (it’s a beta site, will move to the full domain when we’re done with it, replacing the site that’s there).
I just noticed that the sidebar on posts also doesn’t sit on the right side of the page, but below the post. Example: https://orga.voice4thought.org/series-people-of-sibate-a-journey-through-books-love-hopes-and-the-resistances-of-the-community/You should change both the page layout and sidebar width values to make it work. From your WordPress dashboard navigate to Theme Settings > Custom CSS & JS and use the code below:
@media screen and (min-width: 769px) {
.page-content.-with-right-sidebar {
width: 75%;
}
.page-sidebar {
width: calc(25% - var(--clb-grid-gutter)* 1.5);
}
}
Change the 75% and 25% values with your ones.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi guys! Pre-sale question. I’ve seen your nice theme on a website made by a freelancer. I’m planning to buy it for myself so I asked some questions to the freelancer.
He said the blog posts archives inserted with WPBakery editor shortcode do not allow to offset posts. So when you have differents posts archives on the same page, same posts are displayed twice. He kindly showed me his dashboard and this behaviour.
Question is : On the same page, is it possible to offset one or more posts using your WPBakery button or do you have a workaround? Posts offset will be mandatory for the project I plan the buy your theme for.
All best!
Hi,
Thanks for reaching out and for your interest in our theme.
If you want to place a few blog post shortcodes or widgets with different posts on a single page you can sort them out by various categories. Also, there’s an option to set a maximum amount of posts to be outputted in a single shortcode or widget.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thx. As offsetting of posts is not possible, do you provide some Ohio shortcodes (not the ones inserted from WPBakery editor) we may fine tailor with attributes or other stuff and paste into page content? Thanks for your feedback.
Unfortunately, that’s all the variants we have for now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Also, WPBakery Page Builder available. View version 8.3.1 details – I can’t update.
Hi,
Thanks for reaching out.
1. We see that the single project pages open correctly, could you clarify what is wrong?https://tppr.me/Uq3HNP
https://tppr.me/zSvp4c
2. WPBakery 8.3.1 is already available, try to remove and install the plugin from scratch.
3. Seems like the gaps are disabled or you have to set the gaps via page builder.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I am back to your theme after a few years, I am wondering if you managed to fix something that was not possible some years ago. I have a multilingual site. I would like to place some menu links in the “Overlay Details” section of the hamburger menu. Is it possible to do so ? I only see “html allowed”. Thanks a lot
Hi,
Thanks for reaching out.
HTML allowed means that you can place any HTML code in the overlay menu area. So why don’t you paste a menu code there?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear colabrio,
For some reason my mobile/hamburger menu doesn’t want to open. Clicking on the menu button, nothing happens. It simply doesn’t open. Inspecting the code it seems like the menu is not even there at all, even though I’ve a menu created in Wordpress and I’ve set everything up correctly in your theme settings. I even tried playing around with choosing a different menu, setting it sticky vs non sticky etc, but I keep getting the same results. I don’t know if users had similar issues since the last few updates. Any idea what it could be and how I can resolve this issue.
Unfortunately my support is expired but this is is quite mayor and I don’t know if it’s my owm fault or a theme issue itself. The website has not a lot of crazy customisations or plugins etc. It’s quite lightweight.
Best regards,
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please, advise how to return after v3.5 update old-style Filters, in-line looks like, now Widgets only. Thank you
Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials. We will add a child theme with the old filter layout.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
Ok, it’s done, I’ve sent you the access details.
Thanks, we’ve already solved the issues.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for your responsiveness! It’s working again.
You are Welcome!
Hi, please can you share how to update the author logo for blog posts. I couldn’t find anything in the docs or theme settings. Is it served via Gravatar? How long does it take to propagate if so? Thanks 
Hi,
You can use several ways to set the avatar, here’s the how-to:https://www.wpbeginner.com/plugins/how-to-add-an-authors-photo-in-wordpress/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I just installed Ohio again and had an issue with 2023 demo, so to check I installed it to my spare domain and it had the same issue. When I import, it imports the entire demo with no issues. All pages are working except Demo: Landing 2023. Other pages works while when i click this page it gives “There has been a critical error on this website.” Is this mean 2023 Demo is gone for good ?
Fixed it via clean install, the issue was elementor, no need to reply. Thank you <3
Hi,
Glad to hear that you sorted it out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, is this exact page(the page which shows all the demos and has sections below it) available to set as homepage? https://preview.themeforest.net/item/ohio-creative-wordpress-theme/full_screen_preview/25193838
Already purchased and this page was present so please ignore. How do I completely disable the Shop part of the theme? i want to make the theme faster and want to remove the functionality which I don’t need.
Also, I disabled the colour switcher (dark/light) from theme settings and yet it shows.
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who will investigate that potential vulnerability.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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is there any update on this? thanks
Hi,
A new release containing the patch will be deployed on these dates. Stay tuned.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Although the issue is fixed in our latest release, it still appears on the mentioned third-party service, as we have no relationship with them.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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