35 comments found.
Hi, Do you have also black friday deal?
Hi there,
Thanks for reaching out! We do have a Cyber Deal running on several of our other themes. It’s a great opportunity to grab premium themes at a discount while the offer lasts. If you’re interested, I can send you the list of themes included in the Cyber Deal so you can pick the one that fits your project perfectly.
Regards
I would like to but the soleil theme
also the product list can be configured in 3 rows instead of 2 shown in the demo?
Can i change the colors my logo is yellow and sice everything on your website is green i would like to know is it possible to change the colors to match the yellow of my logo?
Hello,
Absolutely! It’s great that you want to match your website’s colors to your logo to create a cohesive brand identity. You can definitely change the green color scheme of the Soleil theme to your specific shade of yellow.
We will gladly provide you with instructions.
Regards
Hi. i have checked your demos for solar panel website. I saw some solar panles websites like https://pakistansolarpanelprice.com/ using kadence wordpress theme. What extra feaures are you offering relaated to solar panels in your theme?
Hello—what version of ThemeREX Addons is included in the theme? Asking as a prepurchase question.
Hello,
Thank you for your interest in our theme!
ThemeREX Addons Version 2.34.3.1 is included in the package with the possibility to update it to the version 2.34.7 directly in the Dashboard – https://tinyurl.com/2d45jqsw Here is the guide – https://doc.themerex.net/soleil/#installation_theme_update
Regards.
Do you have html version?
Hello,
Thank you for your interest in our theme!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
We encountered an issue with the mobile navigation menu when trying to use anchor URLs. When clicking on the anchor links from the mobile menu, the page does not properly jump to the respective sections. However, if accessed directly via the browser, the anchor links work as expected. let me know
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi something wrong with this theme. Something not working. Slider etc. when i checked source console: https://prnt.sc/D3VFJ0ZzrTbk and i updated skin.
i opened ticket for support, can you help me fast pls?: Ticket #115483 – AI-Assistant(BETA): On
Hello,
Thank you for getting in touch with us!
Of course, please press the Switch to Live operator button https://prnt.sc/Eh3vIuhfZ6sJ in your ticket https://support.themerex.net/ticket/115483 and our Team will help you as soon as possible.
Regards.
i don’t see any live operator button. 6 hours i waiting. sorry but i need answer immediately.
my customer bought this theme, i try setting demo but some place not working after demo. And very slow website after using this theme.
Hello,
Thank you for contacting us!
To investigate your issue further, we need some additional information. Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you.
Regards.
Hello I am getting this message while disconnecting the existing license “You’ve reached the maximum reset attempts.”. Request you to fix the issue asap.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Regards.
I am not able to edit any page with Elementor, I tried many times, with various Elementor Versions, Also tried, Elementor version 3.16.0, even then the editing the page didn’t work. It has take more than 4 hours of mine and still I am not able to work out on the website.
Can you please look in to the matter asap. Buying this theme really is not giving me any motivation.
Awaiting your quick response.
Tx.
Hello,
Thanks for reaching out to us!
To investigate your issue further, we need some additional information. Could you please give us a link and temp access to your site in your ticket https://support.themerex.net/ticket/114666 , so we could take a look? Our support will handle this as soon as possible.
Regards.
Dear sir,
Greetings..!!
I used the theme, but I am not able to edit any page. The page keeps on loading when I click on “Edit with Elementor”.
Also, not able to post any ticket with my license.
looking forward for your response asap.
Tx.
Hello,
Thank you for reaching out!
To help us look into your issue, could you please provide a link and temporary access to your site through your support ticket https://support.themerex.net/ticket/114666 ? This will allow us to investigate further, and our support team will assist you as soon as possible.
Best regards.
I used the license in the designzrush.com and tried to edit the pages, by upgrading the theme to v 1.8, but it didn’t work. Hence I am trying to re-install the v 1.5 and try to use the edit tool of the pages.
I am not being allowed to use the license again in the same domain. I also disconnected the license before deleting the website.
need your quick support.
Thanks.
Hello,
Thank you for contacting us!
We have manually disconnected the license – https://support.themerex.net/ticket/114659 Please activate the theme again.
Regards.
I used my purchase code earlier, and deleted that website. Now I am trying to use it on another website, it says, “Sorry, the theme is not activated! Reason: Invalid purchase key:*” while activating on my domain.
I also tried delinking the purchase code from your link: https://deactivate.themerex.net/?_ga=2.194601577.536124755.1729942580-1277997099.1729942580 but that too doesn’t works
When I am trying to raise the support ticket with my purchase code, it is not allowing me to create the support ticket. However, I have created a ticket in Pre-sales category. Request you to kindly do the needful to help me out asap and Also fix the bug in your system.
Looking forward for your quick support.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/114659
Regards.
Hi,
Love the theme but I accidentally activated the purchase code on my staging website. How do I deactivate it, so I can activate it on my main site. I think that’s reason I can’t activate the theme on my main site anyways.
Thanks
Hello,
Thank you for choosing our theme!
We’ve reset your license key manually, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Thank you.
i have renewed/extened my support here, but now when i am trying to submit a ticket, it ask me to pay again!
Hello,
Thank you for contacting us!
To submit a ticket please go to https://themerex.net/support/ > click Open A Support Ticket > fill the form and enter your new support Purchase Code in the respective field. Here is the screenshot – https://prnt.sc/ZfxFcEjrq8Wt
Thank you!
Hello there, I want to buy this product but I need to confirm, whether or not your theme supports WP-Bakery Visual Composer?
Thanks.
Hello,
Thank you for contacting us!
This theme is built with Elementor. Unfortunately, this design is not available with WPBakery Page Builder. In case you have any difficulties using Elementor, please submit a support ticket at https://themerex.net/support Our Tech support team will be glad to assist you.
Thank you!
Hey, we plan to buy this theme for our customer. We investigated it up front and I have the following questions
1. PageSpeed: Google Page Speed Dev shows only a 41 points for mobile speed which is quite low and can be a problem for users on mobile and SEO (Values: First Contentful Paint 6,2 s Largest Contentful Paint 8,6 s Total Blocking Time 1.220 ms Cumulative Layout Shift 0.034 Speed Index 7,3 s) see https://pagespeed.web.dev/analysis/https-soleil-axiomthemes-com-about-us/modijm2dqr?hl=de&form_factor=mobile.
Is it possible to improve theme speed on production system to reach at least 70-80 points and how?
2. External Scripts are loaded: On pageload theme is loading this external script yhttps://code.tidio.co/ctybgkiqd4jhsgdvzlgahqx3pjybdwlg.js Is it possible to deactive / remove it (reason: GDPR)
3. Google Fonts: Can these loaded from local server instead of fonts.gstatic.com? (GDPR)
Thanks in Advance
Hello,
Thank you for your interest in our theme!
Website loading time depends on many factors like your server response time, image optimization, caching etc. We wanted to show all the possible features our theme offers – so there’s a lot of content. If you check the demo preview page using Pingdom speed test, it is loaded in 126 ms – https://prnt.sc/lO9gb9uhFybt Our support team tests the site of each user on request, and provides individual tips for improvement in order to achieve the best possible performance. For more details, please follow https://soleil.axiomthemes.com/doc/#caching
Absolutely! Tidio chat is not included in the package. It is used for pre-sales purposes only.
Sure. It is possible to host fonts locally. Here is the example – https://wplift.com/how-to-host-google-fonts-locally-on-wordpress
Regards.
I was download install and run the Soleil Theme but Edit Page for pages gives me 404 and Elementor editor screen not responding..
Elementor Editor screen inspection tool gives me that error:
utils.min.js?ver=6.6.20:1 modal error: rbm_tracking_firstgo utils.min.js?ver=6.6.20:1 Uncaught ReferenceError: tpGS is not defined
what can I do now. google is not gives me results
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you asap.
Thank you!
i have purchased this item. But Page not indexed and google search consoles is not apply on all webpages. So please let me know, how can fix it from installed this template.
Hello,
Thank you for contacting us!
Site indexing does not depend on the theme. There may be different reasons. Please check https://support.google.com/webmasters/answer/9128678?hl=en&sjid=13829521095709878886-EU for more details.
In case you have any other questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
