4618 comments found.
Hi,
I have issue when im updating my theme. Can you please help me soon as possible.
I have sent you mail, but didnt get any answer back 
Regards Ramazan
Hi Ramazan,
Thank you for reaching out!
For support, please submit a ticket at our support system: https://halosoft.ticksy.com/. Our team will check and get back to you soon.
Regarding your email, could you please check your inbox again? We replied to your email 3 days ago ( https://prnt.sc/j6BoYgSRXeAG ), but haven’t received any response from you yet.
Hi,
Yes, i got this and answered you again but didnt gey any respons. Now its 3-4 days ago and im stilling waiting?
Hi Ramazan,
Thank you for following up and letting us know!
That’s strange. We’ve double-checked our records and unfortunately haven’t received any email from you. Could you please send us a screenshot or image of the email you sent? This will help us investigate further and ensure nothing was missed.
We’re here to assist and will prioritize your request as soon as we receive the details.
Hi,
I had answered the mail you send to my: support@halothemes.com.
I just have resend it, can you please check! I need your help soon as possible, and cant wait for it anymore!
Hi Ramazan,
We’re not sure why your emails haven’t come through, as we still haven’t received anything on our end. To ensure smooth communication, we’ve just sent a new email to your email address (ramazan17@msn.com). Please check your inbox and reply directly to that message.
Thank you so much!
I just created a ticket for you. Thank you very much!
Hi Ramazan,
Thank you for submitting the ticket. We’re now back in the office after the weekend and appreciate your patience.
Our team will review your ticket and get back to you soon.
image is not changing after selecting the variants
Hi there,
Thank you for reaching out.
We’ve tested the feature on our demo store, and it appears to be working correctly. Could you please let us know which specific product you’re testing on? If possible, kindly send us the product link so we can investigate further.
Looking forward to your response.
here is my website link: https://herryqeal.com/ and can you share the screenshot where we can enable this option
image is not changing after selecting the variant
Please reply
Hi there,
You can follow Ella documentation here to set up: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant
If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
I am planning to purchase ella theme is review section available in products page and rating stars in product card
Hi there,
Thank you for your interest in our Ella theme!
Themes do not include built-in customer review functionality by default. You will need to install a product review app.
You can explore available options on the Shopify App Store here: https://apps.shopify.com/ We recommend reaching out to the app providers directly for more details and integration support.
We hope this helps! If you have any other questions, feel free to let us know.
Dear Halothemes Team,
I am following up regarding the support ticket I raised three days ago. While your initial response was prompt, I have not received any updates for the past two days. I have already provided the collaborator code to grant you access to my store.
I would appreciate your immediate attention to this matter, as timely support is critical for my ongoing and future projects. Please note that I am considering purchasing additional themes from your company, but the current delay in response is causing me to reconsider my options.
To reiterate, the main issue is as follows: https://paste.pics/23d054b5392ae9d5061e34bf7c8c954cI am attempting to use Custom Tabs in the left thumbnail template for products. Although the tab appears, it displays the coded version rather than the actual content. I have tested various content types, including Rich Text, File, and Link, but all are rendered as code. Only the Single Line Text option displays correctly.
Please address this issue at your earliest convenience.
Thank you for your prompt assistance.
Hi there,
Thank you for following up and for your patience.
We’d like to inform you that our team has just returned to the office after the weekend break, and we appreciate your understanding and patience during this time.
Please note that our support team is available Monday to Friday, 08:00 AM to 05:30 PM (UTC+7). Please allow our response within 1 – 2 working days. Response times may vary based on ticket volume and request complexity, but we try to address all inquiries promptly, typically within 24 hours, and in the order they are received.
Regarding your ticket, our team has responded to your request. Please check your ticket for our latest reply.
Once again, thank you for your patience and understanding.
Thank you for the clarification.
I thought I read somewhere about 24×7 Support, but now I realized it was from Shopify My bad. Sorry for the inconvenience caused.
Appreciate the prompt support 
Hi Friend,
No worries at all. It’s an easy mix-up, and we totally understand!
We always aim to respond as quickly as possible during our working hours, and we’re happy to assist whenever you need.
If you have any other questions, please feel free to stay in touch with us via your ticket.
hi, can your theme dynamically change the sku as a client clicks on a variant as the sku is different for each variant in our requirements. Thanks
Hi there,
Thank you for reaching out,
Yes, our theme already supports dynamic SKU updates based on the selected variant. You can see this feature in action on our demo page here: https://new-ella-demo.myshopify.com/products/dempus-lortis-cosmo-sapiendo-5?variant=39504910614618I am not able to get the files of child theme – Automotive 2, Can you please share link to download all the required theme/setting files for Automotive 2 ?
Hi there,
Thank you for reaching out!
Ella theme does not include a child theme named Automotive 2. Are you referring to Homepage 15 – Automotive 2 here ( https://prnt.sc/4h9ksSRyE0x_ )?
If so, you simply need to install the ELLA theme. Upon installation, the default homepage will be applied. To switch to Home 15 layout, please follow the instructions below to upload the corresponding settings file: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-pageIf you have any questions during setup, feel free to submit a ticket at our support system here: https://halosoft.ticksy.com/
Hi, I hope you are doing well. I’m working on my client’s store and facing a menu issue. When I click on another button, like “GENTLEMAN” or AMBER, the menu disappears. Let me share the video and website link. Guide me—how can I fix it? Simply, when I select any page and link it , the menu disappears after a few seconds. Also, let me know how I can update ELLA to “G & C.” thank
Website : https://glamcurious.com Video: https://youtu.be/p6HigFe5nEY
Hi there,
Thank you for reaching out,
Have you already set up the menu for each tab? Please follow Ella documentation here to set up a different navigation menu for tabs: https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/home-02-trendy-style#how-to-set-up-different-navigation-menu-for-tabs
If you followed but it doesn’t show, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Many Thanks for fastest reply, Last Question : Let me know how I can update ELLA to “G & C.” thank Link : https://postimg.cc/kBwytYSm
I can’t find where to remove the “Ella’s Exclusive Deal” button. Please help out.
Hi there,
Thank you for reaching out,
You can go to Theme settings -> App partner -> Hide it here: https://prnt.sc/QaZ45l1NlrqO
Hope this helps.
Hi, we’ve learned about the new EU legislation requiring online shops to be accessible for people with impairments. Do you currently offer solutions for this, or are any accessibility features already implemented in your system?
Here’s the EU policy for reference: https://european-union.europa.eu/web-accessibility-policy_enThank you in advance!
Best regards,
Hi Friend,
Thank you so much for bringing this to our attention.
Regarding the new EU legislation requiring online shops to be accessible for people with impairments, our development team is currently reviewing the requirements and evaluating how they align with our themes. We’ll update you as soon as we have more information or potential solutions to share.
Please feel free to reach out if you have any further questions in the meantime.
Hi Friend,
We’re back in the office now after the weekend and appreciate your patience.
We understand your concerns regarding ADA (accessibility) compliance, especially with the EU’s increasing emphasis on website accessibility. While our current version of the Ella theme does not yet fully meet all accessibility guidelines (such as WCAG or ADA standards), we are actively working to improve this in our upcoming updates.
To support you in the meantime, we would be happy to help with a few basic accessibility enhancements, such as improving contrast levels, adding alt tags for images, and ensuring keyboard navigation on key sections.
For more advanced accessibility needs or store-specific content, we recommend using third-party accessibility tools or Shopify apps for ADA, WCAG, EAA. These solutions are tailored to help merchants meet full compliance based on their unique store setup.
We appreciate your understanding and are committed to helping you build a more accessible shopping experience.
Hi, when are we getting EU Accessibility Act 2025 compliance? Thanks!
Hi Friend,
Thank you for checking back with us. We are still working on improvements for future update source, regarding timeline we cannot provide an exact timeline for this. You can follow Ella changelog for futher update.
In the meantime, as mentioned previously, we can help with a few basic accessibility enhancements, such as improving contrast levels, adding alt tags for images, and ensuring keyboard navigation on key sections.
For more advanced accessibility needs or store-specific content, we recommend using third-party accessibility tools or Shopify apps for ADA, WCAG, EAA. These solutions are tailored to help merchants meet full compliance based on their unique store setup.
Thank you so much!
Hello team,
I’m interested in purchasing the ELLA Shopify theme, but I plan to build a large store with tens of thousands of products (possibly up to 100,000).
My main concern is performance and speed — especially on mobile. Can you confirm whether the theme has been tested or optimized for high product volume without significant slowdown?
Also, does it support features like lazy loading, WebP images, script defer, and CSS optimization?
Thank you in advance for your response!
Hi there,
Thank you for your interest in our theme!
From the beginning, we’ve carefully optimized our theme’s code to ensure fast loading speeds. The theme includes lazy loading for images, deferred scripts, and CSS optimization to improve overall performance. Regarding images, the theme will display them exactly as they are uploaded.
However, for stores with a very large product volume (e.g., tens of thousands of products), performance can be affected due to the increased number of DOM elements and images being loaded. This is more of a platform limitation than a theme-specific issue, as Shopify must process and render a high amount of content.
We recommend organizing your catalog strategically (e.g., using filters, collections, and pagination) to maintain speed and usability.
Please feel free to reach out if you have any further questions!
Hello,
Can you tell me the classes to use for the buttons?
I want to create buttons using HTML but want to use the same classes as the theme so the buttons can be styled the same.
Thank you in advance!
Hi there,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will check and guide you accordingly! Thank you so much!
I just bought the Ella Multipurpose Shopify theme. I would like to know if there are tutorials to understand better the theme and also, I can’t find how to add a specific homepage I saw in one of the examples.
Hi there,
We’re back in the office now after the holiday and appreciate your patience!
When you install theme, you will get the default homepage layout. So if you want to change layout, you can follow Ella documentation here: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
Thank you!
I am using the theme for the second year now. I selected the products per row: 5, for the slider products block, but it didnt work. so i contacted the support team and they fixed for me, but i dont know how. now I just updated the theme and the problem is still there. i gave products per row as 5, but when page refreshes it suddenly moves from 5 to 4 products a row. there is some error. how can I fix this? its an error as i understand.
Hi there,
We’re back in the office now after the holiday and appreciate your patience!
Let us help you look into this more thoroughly. Please open a ticket at our support system: https://halosoft.ticksy.com . Our team will check and help you accordingly. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.
Don’t forget to grant us login permission. Thank you!
how to add demo luchset (homepage 34)
Hi there,
Thank you for reaching out.
Please follow these instructions to change the layout when installing the theme: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
You can find the preset data for Homepage 34 here: https://prnt.sc/KFPJY7K9B3Dh
Hi Halotheme Team,
I’ve noticed a serious issue with your theme. When using color swatches (instead of image swatches), the product image does not update upon selecting a different color variant on product or collection pages — specifically on Apple devices (iOS/Safari).
This functionality works perfectly on Android devices, but not on iOS, which is a significant bug and affects the user experience. Could you please look into this and let us know when a fix will be released?
Looking forward to your prompt response.
Hi there,
Thank you for reaching out,
It is strange as we tested it on our demo and it works well. Let us help you look into this more thoroughly. Please open a ticket at our support system: https://halosoft.ticksy.com . Our team will check and get back to you soon.
In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.
Don’t forget to grant us login permission. Thank you!
Hi,
How to modify things in left side bar of this page: https://new-ella-demo-11.myshopify.com/collections/allHi there,
Thank you for reaching out,
You can follow this instruction to set up and modify the sidebar for the collection page: https://halosoft.gitbook.io/ella-documentation/collections-page/collection-section/main-collection/filter
If you follow the guide and encounter any difficulties, please feel free to open a ticket in our support system: https://halosoft.ticksy.com/
Our team will check and guide you accordingly.
Thank you so much.
Hello! I’m customizing the Ella theme, and to be honest, this theme is great. But how do we integrate reviews, which are crucial for the product page?
I mean, after the Description and Shipping and Return Tab, we should normally have a review tab.
I checked on the theme setting, but there was nothing regarding the review tab.
I look forward to hearing back from you soon! Thanks
Hi there,
We’re back in the office after the weekend and appreciate your patience.
Regarding the Review tab section, this section is no longer included in our theme by default. If you had this tab previously or need assistance adding it, please feel free to submit a ticket via our support system: https://halosoft.ticksy.com/ . Our team will check and get back to you soon.
Thank you!
Hi, thanks for the quick reply. I wasn’t able to submit a ticket because of my expired purchase code. However, I would like a short video tutorial about how to add this on the product page.
I look forward to hearing back from you!
Hi there,
In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead. Our technical team will get back to you accordingly.
Thank you so much.
I enabled Portuguese-Brazilian in the backend, but when I add the multilingual flag, it doesn’t show the Brazilian flag, what’s going on?
Hi there,
Let us help you check it. Please open a ticket at our support system: https://halosoft.ticksy.com and grant us login permission. Our team will check and help you accordingly! Thank you so much!
Hello, I have an issue with menu on iOS. The menu does not open at all on iPhones, specifically in Safari. The hamburger icon appears, but tapping it has no effect — the menu doesn’t expand.
I’ve tested this on multiple iPhone devices (iOS 16 and 17), and the issue is consistent. It seems like the tap event is not being detected properly in Safari on iOS.
Hi there,
Regarding the mobile menu issue, it could be caused by an app code conflict, we adjusted the function loading to address it. We have also updated the theme to fix this error, you can update the theme to use. Here is the guide to updating the theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
In case you’re familiar with code, you can follow this instruction to fix it by yourself: https://halosoft.gitbook.io/ella-documentation/changelog#ella-version-6.7.0-31-10-2024
Also, we are willing to help you. You can open a ticket at this link https://halosoft.ticksy.com/ and grant us login permission. Then, we will fix it for you. In case your support period has expired, you can choose the category Shopify https://prnt.sc/VabgcyeX5hR2 instead.
Thank you.
pre-sale : i have checked the theme before buying i would like to know it is possible to set left side bar to full height in product page, because my current them unable to do this. i saw the demo for left sidebar product page but it is not complete height the product tab description is having full width container
Hi there,
Thank you for your interest in our theme!
Just to clarify your request: Are you referring to the left side bar here: https://prnt.sc/REHjTjbL3shA ? When you scroll down, the left sidebar stays fixed on the screen while the other sections (like the product description, related products, etc.) scroll beside it, and they match the size of the product information section here: https://prnt.sc/x9c1WBT3_5Z7
If this is what you’re looking for, this specific layout is not included in the default theme. However, we do offer custom development services for this, though they come at an additional cost.
Once you’ve purchased the theme, feel free to submit a support ticket here: https://halosoft.ticksy.com/. Our technical team will check and provide an estimate for the custom work soon.
Let us know if you have any further questions!
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