I have the following problems with theme: 1) In the cart, if you add a note, the modal freezes and you can’t do anything else. 2) On mobile, the cart modal doesn’t have a vertical scrollbar, so you can’t scroll down to reach the button to complete the order. I sent an email three days ago, but I haven’t received a reply yet. Please, could you help me?

Hello, The image in the Section: Slider is not Responsive ? What is the best Size for the Mobile Image in the Section? there is no information.. Please help me.

I have purchased the Oak essentials theme and used for my website www.icosmetiques.com since the last 3 months. However, ever since the shopify update the theme is throwing up several errors in the console. Please assist in resolving the errors.

Hi, I am using the theme, but cant seem to get the Size Chart to show on the product page. Can you help me out as to where I have to activate it? My site is : https://tienda-emilia-mia.myshopify.com/ Password: emiliamia

Hi , a few back I purchased this theme and right now im using it and its working but I lost the credentials on evanto to access any future updates on it and also I only have the files installed on the shopify store and none of the include variations in the pack. AoK Version 9.0 atm

Hello im looking to get support for your theme I purchased it is not working to upload on shopify it saying : zip does not contain a valid theme: missing template “layout/theme.liquid”.

you can reach me on : info@proneskin.ca or this account.

Hi Team

I am trying to import home 5 as my homepage but i am facing some issue can you guide me how i can import that and make it as homepage?

There is a bug on your theme and I want your help to solve those bugs.

Please watch this video: https://record.webytag.com/recordings/dTzxt4d4rp1MVHNBTAIZ

Hello,

Recently, we have been facing issues with Saving Order Notes on the Side Cart/Cart level. The moment we click on the save button, the screen freezes.

It seems that same issue has been appearing in your demo links as well.

Link to our Store: https://aranieco.com/

Kindly look into this.

Hi, I would like to leave one of the collapsible tabs open on default, where do I have to edit the code to be able to do this? Thanks

Hi, just want to check that u received the screenshot I sent to you via email.

Dear Support Team I’m experiencing an issue with the menu on my Shopify store. The header menu displays correctly on the desktop version but disappears on the mobile version. No hamburger menu or mobile navigation is visible.

How do you remove the popup Someone recently bought that keeps popping up

Theme demo is not loading and when I’m developing on my shopify partners it is not loading.

Hello, I would like to buy this theme. Before I do, I have one question.

Is there a way we can activate Add to Cart on the mobile version below the product layout style, the same as the desktop, or some other way?

Hi, I am using the Aok theme for shopify on my site, but when I try and add the spanish tanslation in Languages, I am having an issue.

This is the site: https://tienda-emilia-mia.myshopify.com/ The spanish translation appears perfect when added, but when published or set to default it looses all translations. This is when added but not published (all the fields are translated): https://cdn.shopify.com/s/files/1/0918/8376/6071/files/Screenshot_2025-01-14_at_8.17.25_AM.png?v=1736853555 But when I publish and set to default: https://cdn.shopify.com/s/files/1/0918/8376/6071/files/Screenshot_2025-01-14_at_8.14.25_AM.png?v=1736853555

Hope you can help me out, I need the site only in spanish. Thanks Antonia

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Hello, I have bough the Aok Beauty and Cosmetic Shopify Theme. However, when I upload the zip file onto shopify I get this error: zip does not contain a valid theme: missing template “layout/theme.liquid”

Please advice.

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Hello! On your product page template, there are collapsible rows that allow me to set icons next to the text but there are limited icon options ( gift, heart, phone, etc ). How might I add more icon options to this?