Discussion on Merto - Multipurpose WooCommerce WordPress Theme

Discussion on Merto - Multipurpose WooCommerce WordPress Theme

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320 comments found.

Good day My website woocommerce stop loading my products, is this issues with the theme

Hi lagosMan,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Dear Support,

I want to purchase this beautiful theme, but I have these two questions:

(1) - Do I have to pay renewal payment in order for this theme to function fully well? If yes, what if I didn’t renew? What would I lose?

(2) - After purchasing, I want to hide the theme’s name in the source page, Can I do that? If not, then how can I achieve that? Is there any additional cost?

Hi raffetali2020,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

I tried to use this theme with Fluid Checkout and it didn’t work, it breaks the entire checkout. Would it be possible to make the theme compatible with FluidCheckout? Please…

Hi lucasalvessilvabr,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Reference: PRIVATE TICKET #3982121

Hi Team, how can I update? After you checked, my website crashed. What did your team do? Check my website: https://gourbans.com WP-admin:https://gourbans.com/wp-admin/

Please fix it immediately!

Hi Sadikpkm,

We have replied to your ticket. Please recheck it.

Best regards,

ebipur

ebipur Purchased

Hello,

I have recently purchased your product and translated it into our local language (Persian) for use in Iran. I also imported the demo content successfully. However, after resetting the settings, the variable products are not displaying correctly anymore.

For example, the color swatches that used to appear as clickable color options have now turned into regular dropdown menus. Previously, the product variations were shown visually (like color or image swatches), but now all variations are being displayed as simple dropdowns.

Is there a specific setting that controls how product variations are displayed (e.g., swatches vs dropdown)? How can I revert them back to the image or color swatch view?

Thank you in advance for your help.

Best regards,

Hi ebipur,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Hi, I imported the demo file to my website, installed both themes but activated the child theme. It has all the pages except for the shop page. I thought I’d get a few prepopulated pages to choose from. Please help, I have no coding knowledge whatsoever. My website is kairosmoments.co.za

Hi nicolainpetrus,

Thank you for using our Merto theme!

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

I am waiting for your reply since last day

Hi Webmehigh,

Have you submitted a ticket on our support system at this link – https://skygroup.ticksy.com/? If you have, please send me the ticket ID so I can check it. I’ve checked our system but didn’t see your ticket. Please note that all tickets are always answered within 24 hours.

Best regards,

Hello I want Some Changes

Hi Webmehigh,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

mmm105

mmm105 Purchased

hi, i’ve purchased Merto theme, i would like to know how to get license for slider revolution. thanks.

Hi mmm105,

Thank you for using our Merto theme!

Slider Revolution is a bundled plugin that was purchased through our account. For more information, please read this article https://skygroup.ticksy.com/article/10856/

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

sach96

sach96 Purchased

hey how to change the main logo? https://tmdemo.site/

Hi sach96,

Please read the document at the link https://docs.theme-sky.com/merto/#adding-the-logo

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Two files in this theme is out of date. How do we proceed patching this. Can I get an update to this? ... 1. merto/woocommerce/loop/orderby.php version 3.6.0 is out of date. The core version is 9.7.0 and 2. merto/woocommerce/single-product-reviews.php version 9.6.0 is out of date. The core version is 9.7.0

Hi mbadevex,

Please update the Merto theme latest version

Version 1.1.2 - 10 April 2025
- Update: Slider Revolution 6.7.31
- Tweak: compatible with Elementor 3.28.3
- Tweak: compatible with WooCommerce 9.8.1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hi. When I install and activate Dokan plugin together with your te,plate, I get the error below and the website breaks. I bought the plugin mainly because it says it is compatible with Dokan. Please help me to resolve this. I have tried it on a staging site and also on my localhost and got the same results. ``` Fatal error: Uncaught TypeError: extract(): Argument #1 ($array) must be of type array, null given in C:\xampp\htdocs\dokan\wp-content\plugins\themesky\widgets\products.php:23 Stack trace: #0 C:\xampp\htdocs\dokan\wp-content\plugins\themesky\widgets\products.php(23): extract(NULL) #1 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\widgets\wordpress.php(284): TS_Products_Widget->widget(NULL, Array) #2 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\controls-stack.php(2374): Elementor\Widget_WordPress->render() #3 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\widget-base.php(636): Elementor\Controls_Stack->render_by_mode() #4 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\widget-base.php(774): Elementor\Widget_Base->render_content() #5 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\base\element-base.php(482): Elementor\Widget_Base->print_content() #6 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\modules\element-cache\module.php(74): Elementor\Element_Base->print_element() #7 C:\xampp\htdocs\dokan\wp-includes\shortcodes.php(434): Elementor\Modules\ElementCache\Module->Elementor\Modules\ElementCache\{closure}(Array, ’’, ‘elementor-eleme…’) #8 [internal function]: do_shortcode_tag(Array) #9 C:\xampp\htdocs\dokan\wp-includes\shortcodes.php(273): preg_replace_callback(’/\\[(\\[?)(elemen…’, ‘do_shortcode_ta…’, ’<div class=”ele…’) #10 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\core\base\document.php(1867): do_shortcode(’<div class=”ele…’) #11 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\core\base\document.php(1202): Elementor\Core\Base\Document->print_elements(Array) #12 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\frontend.php(1203): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #13 C:\xampp\htdocs\dokan\wp-content\plugins\elementor\includes\frontend.php(1271): Elementor\Frontend->get_builder_content(‘9391’, false) #14 C:\xampp\htdocs\dokan\wp-content\themes\merto\framework\mega_menu.php(733): Elementor\Frontend->get_builder_content_for_display(‘9391’) #15 C:\xampp\htdocs\dokan\wp-content\themes\merto\framework\mega_menu.php(684): Merto_Walker_Nav_Menu->get_megamenu_content(‘9391’) #16 C:\xampp\htdocs\dokan\wp-includes\class-wp-walker.php(150): Merto_Walker_Nav_Menu->start_el(’<li id=”menu-it…’, Object(WP_Post), 0, Object(stdClass)) #17 C:\xampp\htdocs\dokan\wp-includes\class-wp-walker.php(252): Walker->display_element(Object(WP_Post), Array, 0, 0, Array, ’<li id=”menu-it…’) #18 C:\xampp\htdocs\dokan\wp-includes\nav-menu-template.php(621): Walker->walk(Array, 0, Object(stdClass)) #19 C:\xampp\htdocs\dokan\wp-includes\nav-menu-template.php(241): walk_nav_menu_tree(Array, 0, Object(stdClass)) #20 C:\xampp\htdocs\dokan\wp-content\themes\merto\footer.php(24): wp_nav_menu(Object(stdClass)) #21 C:\xampp\htdocs\dokan\wp-includes\template.php(810): require_once(‘C:\\xampp\\htdocs…’) #22 C:\xampp\htdocs\dokan\wp-includes\template.php(745): load_template(‘C:\\xampp\\htdocs…’, true, Array) #23 C:\xampp\htdocs\dokan\wp-includes\general-template.php(92): locate_template(Array, true, true, Array) #24 C:\xampp\htdocs\dokan\wp-content\themes\merto\page.php(78): get_footer() #25 C:\xampp\htdocs\dokan\wp-includes\template-loader.php(106): include(‘C:\\xampp\\htdocs…’) #26 C:\xampp\htdocs\dokan\wp-blog-header.php(19): require_once(‘C:\\xampp\\htdocs…’) #27 C:\xampp\htdocs\dokan\index.php(17): require(‘C:\\xampp\\htdocs…’) #28 {main} thrown in C:\xampp\htdocs\dokan\wp-content\plugins\themesky\widgets\products.php on line 23
```

Hi denversdesk,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

I have a problem with the theme settings in the menu direction RTL

Hi ahmedibrahema061,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Hello, I have the following website set up: https://jldembroidery.com/ I am looking for help removing the “shop by category” section next to the menu. Any way you may be able to help me with that? Thanks in advance.

I just saw you reply on your support page and issue if fixed. Thank you for your speedy and kind support. 5/5. Best wishes!

Hi palmettodf,

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Im not sure whats going on but the applepay and google pay buttons are not working, not sure what the issue could be

Hi sleepycove,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

What are the sever configurations requeired to run this theme without lag?

Hi diasjason1,

We replied to your ticket. Please recheck it.

Best regards,

Hi,

In the shopping cart section of the theme, when increasing the product quantity using the ”+” button, the price does not update automatically. Instead, we have to manually click ”UPDATE CART” for the changes to reflect.

Could you please enable auto-update functionality so that the price updates dynamically when the product quantity is increased?

Thanks!

Hi jeffslima,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

sach96

sach96 Purchased

https://tmdemo.site/

My footer design won’t change when i select the footer deign from backend

i need footer 1 to display but it won’t display

Hi sach96,

If you changed the footer block in Theme Options > Footer but it does not change on the home page, you go to Edit Page > Page Options > Page Footer > Footer Block > select Default.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

HI Thank you for your excellent theme , I loved it Any way I am facing an issue in product page , when I click to select a product size, at fisrt click is doesnot show the real product stock, when I click again then it shows the stock quantity .

Any idea please ?

1. I have replace the updates theme file today. 2. everything is updated . 3. database, revision, etc has been cleaned. 4. I am not using any cache plugin 5. cloudflare chache has been purged

Please help Thank you Rumman

Hi rummann,

We replied to your ticket. Please recheck it.

Best regards,

When I click on Mega Menu ‘Edit With Elementor’ this pop-up

“Sorry, the content area was not found in your page.

You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.”

Hi mohammadw9,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

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