25 comments found.
Trying to login using https://support.bersky.co/login. But unable to login.
Hi, Thank you for choosing our theme! It seems like the link you used was incorrect. Please try this instead https://support.bersky.co/login
Pleasee check the attached screen recording…
https://cdn.shopify.com/videos/c/o/v/2794832edfd14a0792ece221cfdf818d.mp4Hi, the sign-in with Envato account isn’t available. Please login with the Email and Password you used earlier.
Hi, does your theme allow to create bundles like buy 2 and save xxx ?
Hi there,
Thank you for considering our Rokan theme! This feature isn’t included out of the box yet. The good news is you can add it with a Shopify bundle app, which gives you granular control and flexible setups. You can browse options [here].
For any questions or an install request, please open a ticket [here]. We’re happy to help.
I have 2 licence of the theme, support expired for both. Need a small help mentioned as below
I am using element Banner Image – Banner Item I want image should change on mouse hover, how can i implement the same. Do i need to add any code or is there any other element or app which will be useful to implement this feature?
Dear Sir/Madam,
Thank you for choosing our theme! Currently, Rokan theme doesn’t have this functionality. Please contact us via email support@bersky.co for further information regarding a solution.
We look forward to assisting you!
I have a pre-purchase question. I see in this theme the product review functionality that the client can share a review with an image, it’s your theme in a built-in feature, or they need to purchase the App for review
And one more question, can I add extra product details to all products like A+ listing
In short everythink every feature I see in your theme is all inbuilt feature or need to purchase any app to run any specific feature using your theme
Hi, thank you for considering our theme!
If you’re referring to the functionality shown here: [https://postimg.cc/jnDc0F1S], it’s a built-in feature of the Rokan theme. The only feature that requires an external app is the review system, which integrates with Judge.me: [https://blueskytechco.gitbook.io/rokan-shopify/recommended-apps/recommended-apps].
For any further questions or assistance, feel free to contact us at support@bersky.co.
We’re happy to help!
I am interested in purchasing a theme from ThemeForest, but I have a specific requirement I need clarification on before making the purchase.
In the current theme demo, the “Buy Now” button does not work unless the user checks the “(I agree with Terms & Conditions)” checkbox. I would like to know if it is possible to customize this feature so that the user can proceed with the purchase without having to check the box.
Can this functionality be modified through theme settings or custom d
Dear Sir/Madam,
Thank you for considering our theme! This checkbox is an optional feature. We provided a setting for you to toggle it right inside the theme.
We hope this information was helpful. Please don’t hesitate to contact us via email at support@bersky.co for further information.
Best regards,
BerSky.
Hi, can i use Shopify Search & Discovery on this themes search results page? if yes where do i activate it?
Dear Sir/Madam,
Thank you for choosing our theme! Our theme does support the Search & Discovery app. It will be automatically applied when installed.
In case you need further assistance, please don’t hesitate to contact our support team via our Support Ticket System [here].
Best regards,
BerSky.
Does it support the Search & Discovery app on the search results page?
*sorry, i have it working on the collections pages but its not appearing on the search results page. If the theme does support the Search & Discovery app on the search results page then I’ll obviously renew my support (its ran out) because i can’t get it to work and i need your help.
Hi, currently, the app can’t be used directly on Search page. However, we can customize the theme to achieve that. Please contact us via email at support@bersky.co for more information about this solution.
Best regards,
BerSky.
Perfect, thanks for responding. Emailing now 
Hi did you see my email?
Dear Sir/Madam,
Our team has reached out to you via email. Please keep in touch with them for more information.
Best regards,
BerSky.
Hi, i’ve sent a couple of emails but i’m not getting any responses.
How can i use same mobile same drawer at desktop? https://prnt.sc/l131NXbmAIxQ check Shopify wonder theme, I need like this header at desktop like mobile. is it possible at your theme? https://themes.shopify.com/themes/wonder/styles/beauty/preview
Dear Sir/Madam,
Thank you for considering our theme!
Our support team can assist you achieve the functionality as you mentioned. Don’t hesitate to contact our team via Support ticket system and raise your request.
Best regards,
BerSky.
I opened a support ticket 24 hours ago, when do you plan to get back to me?
Dear Sir/Madam,
Thank you for choosing our theme Rokan! Our team has already been in contact with you via your ticket. Please keep in touch with our team for further information or assistance!
Best regards,
BerSky.
I want to set the main image as the one I want, but the template always uses the first image of the SKU as the main image. How can I set it?
Dear Sir/Madam,
To assist you further and provide an accurate solution, please contact us via our Support Ticket System. We’ll be happy to check and address your request.
Best regards,
BerSky.
Hello, I reviewed the Demo version of the theme, I have a question, is it possible to resize and shrink the product images on the single product page? Can it be done as Example Image Size: 500×500?
Dear Sir/Madam,
Thank you for considering our theme Rokan! Yes, we can help you adjust the images size on product page. Just feel free to contact our support team via our Support Ticket System once you make the purchase and are ready to start modifying.
Best regards,
BerSky.
Thank you for the information, I have one last question, is it possible to create a vertical menu? I would like to show you an example on this subject. Please let me know if this is possible.
https://prnt.sc/8rJQignbANRgYes, we do provide this menu layout. You can refer to our documentation here for more information about the features we provided in Rokan theme.
If you need more information, please don’t hesitate to contact our support team via our ticket system.
We are looking forward to assisting you.
Best regards,
BerSky.
I have raised a ticket 2 days ago, no reply yet. Please let me know how can i enable mega menu in rokan theme ?
Dear Sir/Madam,
Thank you so much for choosing our theme Rokan! We have been in contact with you via your ticket. Please keep following your conversation there for in deep discussing.
Best regards,
BerSky.
The collection page is preferred to show only the first image of the variant, we want to show the first image of the product picture, how to solve this problem
Dear Sir/Madam,
Thank you for choosing our Rokan theme! We appreciate your trust in our product.
To assist you further and provide an accurate solution, please contact us via our Support Ticket System or email at support@bersky.co. We’ll be happy to check and address your request.
Best regards,
BerSky.
I love the theme, but my custom font (uploaded to the Shopify assets folder) is not on the list of custom fonts for this theme. Can I get some help as to why this is?
Dear Sir/Madam,
Thank you for choosing our Rokan theme! We appreciate your trust in our product.
To assist you further and provide an accurate solution, please contact us via our Support Ticket System or email at support@bersky.co. We’ll be happy to check and address your request.
Best regards,
BerSky.
I have been responding on your Ticket System, but now I am receiving this error when trying to log in to see your response.
Client error: `GET https://api.envato.com/v1/market/private/user/account.json` resulted in a `403 Forbidden` response: {error not matching. Expected [\”user:account\”] ”,code“}
Dear Sir/Madam,
We have contacted you via email. Please follow the conversation there for further assistance.
Best regards,
BerSky.
the ticket area has the ssl certificate expired since march 9th and i can’t answer a very urgent ticket.
Dear Sir/Madam,
Thank you for choosing our Rokan theme! We’d like to inform you that our ticket system remains fully operational—customers can still create and reply to tickets. Please try creating or replying to your ticket again. If you continue to experience issues, feel free to contact us via email at support@bersky.co.
Best regards,
BerSky.
I have a question about the speed and performance. Someone noted it was slow. I just wanted to ask if that’s been a complaint from others.
Dear Sir/Madam,
Thank you for considering our Rokan theme! We’re committed to maintaining high performance according to Google PageSpeed standards. However, please note that any additional installed apps may affect the overall site performance.
If you have any questions or need assistance, our support team is here to help. Feel free to reach out via our Support Ticket System or email us at support@bersky.co.
Best regards,
BerSky.
I want to personally thank the team for this awesome theme. It not only looks absolutely stunning but also runs smoothly, providing a seamless experience for both me and my customers. The design is modern, clean, and highly customizable, making it perfect for any store.
What truly sets this theme apart is the exceptional support. The team has been incredibly helpful, responsive, and proactive in addressing any concerns. Their support is top-notch—they quickly guide you through every step, ensuring that your store functions perfectly across multiple languages. This level of care and dedication has made a significant difference in my experience.
If you’re looking for a high-quality, professional, and user-friendly Shopify theme, this is the one. I highly recommend it!
Love this theme! Will you be creating this theme into WordPress?
Thank you so much for your interest! Currently, we do not have plans to release a WordPress version of this theme. Shopify is a fast, streamlined, and easy-to-use platform, ideal for building online stores. If you decide to use Shopify, we are always ready to assist you with any theme-related issues. Wishing you success with your project!
Hello, nice work. Can I use this theme for my POD website? I do T-shirts and phone cases. Can this theme also handle a large inventory?
Dear sir/madame,
Thank you for your compliment! Yes, the theme can be used for your POD website for products like T-shirts and phone cases. It’s also optimized to handle a large inventory, ensuring smooth performance even with a big catalog. With our swatch variant feature, you can beautifully display all print options for your products. Additionally, the Product Custom Field block on product page allows your customers to provide more details about their purchasing products, offering them a more personalized experience.
If you have any other questions, feel free to reach out via our support ticket system: https://support.bersky.co/login
Best regards, Bersky
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