246 comments found.
Hi, how do I solve the “Can’t edit with Elementor” problem?
Hi top_wu,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I am using this theme and I am very happy! My site is in RTL and I got one issue that on mobile the menus are opened from the wrong side.
The menu icon is on the top left but when I press on it, the menu is opened from right to left instead of left to right.
How can I change it? I didnt find anything in the configuration…
Thanks in advance!
Hi dcaspi,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
My home page home page option category products not showing like TG products and woo commerce products I edit with elementor pro home page modifying tag and and use for TG products on homepage not showing and woo commerce products not show how can solved??? https://youtube.com/shorts/5oUVlf6qcso?si=cOiPDGxc_ftA3EN8
I have any file updated and solved products give me this file and other problems please solved how to say me….
Hi mdyeasin2552,
Please update the Emall theme latest version
Version 1.1.0 - 16 May 2025 - Update: Importer - Add: new Wishlist feature - Add: new Compare feature - Tweak: compatible with WooCommerce 9.8.5
If it does not work, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello,
I have purchased this theme, however, only “classic life coach” and “female life coach” could be imported and used. I tried importing the “fitness trainer” and “college and university”, however, unable to import and use these themes for my website. Likewise, “Male life coach and podcaster” theme has the same issue.
Request your help to get this issue fixed.
Thank you.
Regards, Anil
Hi anilkr91,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
my home page products not showing in-home page
https://www.youtube.com/shorts/5oUVlf6qcsoHi mdyeasin2552,
Please update the Emall theme latest version
Version 1.1.0 - 16 May 2025 - Update: Importer - Add: new Wishlist feature - Add: new Compare feature - Tweak: compatible with WooCommerce 9.8.5
If it does not work, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
when am selecting sidebar into category. but no effect in my category page. not showing any product category sidebar into category page. give me some step by step guide to put sidebar.
Hi hyperwebindia,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Or you can watch the video at the link https://www.youtube.com/watch?v=DkS04N7LDVw&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=7
Have a nice day!
in to products tab,2 brands tab showing brands, brands. same name in products tab. in one brands tab-show Product brand. i am confused which is first and which is second. give me idea to easily navigate my brand store.
Hi hyperwebindia,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hii Front end image is not working
Hi glashiyaecome,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
how can i make the products appear in the Best Sellers section ?
i just had to remove the default products
Hi aminekoko,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, I see that there is an update of the theme, but in my wordPress it does not appear. Why? I got a notice from woocommerce that I need to update the theme because there are outdated files in my theme.
Thanks
Hi mnroediger,
To update the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#updating-the-theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello,
Just a few hours ago, it seems a new update for WooCommerce was released, and it has caused a serious issue on my website.
I’m using the “Furniture 1” demo of the Emall theme, and on the homepage, there’s a section using the “TS Product” widget. Previously, it displayed products normally. However, after the recent WooCommerce update, this section now only shows a loading that never finishes — the products are no longer being displayed.
I’ve tried clearing the cache, disabling optimization plugins, and opening the site from different browsers and devices, but the issue persists.
I believe the problem is related to the latest WooCommerce update and a possible conflict with your theme or widget.
This is a critical issue, as I’m currently building this site for a client and need an urgent fix or workaround.
Please advise as soon as possible.
Hi palacefurni,
We have replied to your ticket. Please recheck it.
Best regards,
How to recreate the autopart demo?
Hi Lee_Miller,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
hi i purchased this theme today and i am facing some issues, first the brand filter don’t work , second all the shop Layout options give the same shop page how to fix this please?
Hi icomitawi,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi there, I’m trying to upload the theme Emall. And it’s giving me an error message saying The link you followed has expired. Please try again.
Please help. So we can get the site updated.
Thank you,
Hi Saraina,
You may install the incorrect package or your Maximum File Upload Size is small. Please try:
- Extract your package, find the emall.zip file and install it.
- Increase your Maximum File Upload Size. Please read this article https://skygroup.ticksy.com/article/15703/
For more information, please read our documentation https://docs.theme-sky.com/emall/#installation and watch our tutorial videos https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO
If you still can not install the theme, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi There,
In the Emall theme, when I try to access the create account page, it is being redirected to the login page. Could you please check this issue? Also, I could find the wordpress logged in users as the logged in customers. But actually, login and account creation are to be generic, any customer can create an account though they are not in the wordpress Users list. Also, in the emall theme is it possible to have the login and signup as a separate page, when the customers try to access the website.Could you please look into these issues and provide me a solution at the earliest.
Thanks
Hi RafiBasha03,
In the login popup, you can see the Register Now button which links to the My Account page. You need to enable the registration form in WooCommerce > Settings > Accounts & Privacy (Allow customers to create an account: On “My account” page). For more information, you can read WooCommerce’s documentation https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
“Hello, I have activated the theme and created new categories, but they do not appear so I can add them to my menu. What can I do?
Hi kostas2k,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I don’t know how to activate license and find other demo websites
Hi Imeshgayashanisis21023,
You can install and import the demo content of the Emall theme without activating any licenses. For more information, please read our documentation https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hello
Can you give me the pictures in the examples when installing the demo?
There are no pictures as it is there, I find that they are only sizes
Hi kwsmart,
We replied to your ticket. Please recheck it.
Best regards,
And how do I get the latest update of the theme My checkout is not working on the theme
Hi ceomremoka,
To update the Emall theme, please read the document at the link https://docs.theme-sky.com/emall/#updating-the-theme
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
Hi, Considering purchasing this theme, can i intergrate other payment gateway like DPO through plugins or custom API? And also, can i add delivery pickup points where customers can pickup the products?
Hi Munuland,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I understand. Iam yet to buy, so was just wondering if this could be done.
Hi Munuland,
You can use the third-party plugin to intergrate the payment gateway on your site.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Best regards,
