1397 comments found.
Hi! I’m trying to access the private support area, but the system doesn’t let me sign in — it keeps redirecting me or saying that my account is not recognized. I have an active license for the Olympus theme and would like to open a private ticket. Could you please check if there is an issue with my account access, or tell me how to reach your support team directly? Thanks!
Hola buenos días, hace algún tiempo que tengo este tema y quiero empezar a usarlo, al darle a documentación, me indica que no hay nada. ¿me pueden indicar dónde existe alguna librería sobre el tema? gracias
Hi.
Here is the link for online theme documentation: https://support.crumina.net/hc/categories/69/olympus-wpBest Regards!
Theme is throwing tons of action=olympus_ajax_search. We don’t need live search. Extended search and ajax blog are deactivated but still see it being accessed on the site. Using a cloudflare security rule now to block that action on the site for now. How can we safely disable it?
You can add those tho lines into the functions.php file of the child theme:
remove_action( 'wp_ajax_olympus_ajax_search', 'olympus_ajax_search' ); remove_action( 'wp_ajax_nopriv_olympus_ajax_search', 'olympus_ajax_search' );
Best Regards
are there any updates coming soon?
Hi, yes, the updates are expected around next week.
are there any updates coming soon
Hi, yes, the updates are expected around next week.
Hi, Is there any place that I can insert ad code to the header ?
its ok – i used elementor pro custom code.
Version 3.4.0 is obsolete. The core version is 8.6.0. Version 7.9.0 of olympus/woocommerce/cart/cart.php is obsolete. The core version is 10. Version 9.4.0 of olympus/woocommerce/global/quantity-input.php is obsolete. The core version is 10.1.0. 1.0.
Hi, an Olympus update are expected around next week.
Hi, I had several tickets open. I consolidated them to make it easier for you.
Q1: Is it safe to uninstall bbPress and WooCommerce if we have no plans to use them?
Q2: Are you truly in Ukraine? If so, my heart is with you! But development must be hard! Do you plan to continue supporting this into the future, and if so, do you intend to update it to Bootstrap 5?
Q3: If I removed forums, how do I replace the forums square on your login box on the homepage with Groups? It now says Forums.
I’m trying to reinstall the theme on my website after not using it for several years, but when I attempt to activate it with the Item Purchase Code, the process doesn’t go through. It just keeps asking me to enter the code again without proceeding. How can I do? thanks
Hello! 1) I wanted to know how to make the website a paid membership. I don’t see any such option in the template. 2) Will there be an update soon Thanks in advance!
Hi there,
Sorry for late response!
There is no paid membership functionality in the theme by default. It can probably be achieved with the help of the external plugins.
A theme update is expected the next week.
Hello. I came and updated and my whole site was messed up. Please help. Please make a complete tutorial video of the update.
hi , please replay ticket
Hi there,
Please, refer to this tutorial on theme updates and follow the update sequence (WordPress > theme > plugins) – https://support.crumina.net/hc/articles/69/88/466/manual-updating-theme-and-plugins
Before updating, make sure to back up your working version. If the issue repeats, please, submit a ticket with your site URL, login and password, FTP access data and error log, if you have one.
Thanks!
Best regards, Crumina
thanks , i updated / i have one problem : I want the user to log in directly when they register/log in to their account and not require email confirmation. Remove two-step email registration.
Hi,
To disable email confirmation and log in directly upon registration, go to Customize > Sign In/Register form > Register Form Fields and switch the Activation Email to “Disable”.
After the update, this page (user activities) of mine stopped working and doesn’t display anything. https://migrationgram.com/activity/ please cheek /
After the update, this page (user activities) of mine stopped working and doesn’t display anything. https://migrationgram.com/activity/ please cheek / Some accounts can see it and some accounts can’t!? Why?! For example, I can’t see it with my main account in Mozilla browser. I also cleared the browser cache.
Hi.
I just checked the provided links, and they work fine for me. Please specify where the issue is, and I’ll look more.
Thanks!
I sent you a private ticket – username and password. Some users can see this section and some accounts can’t. Right now, only this section is problematic for me.
Hello, Crumina Team! I am seeing this error in my Dashboard:
“Your theme (Olympus child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”
I look forward to the next update. Thank you!
Hi.
The update is already available 
Please update the theme to the latest version available on the marketplace. All WooCommerce templates are updated in it.
Best Regards.
Hello ! I received an update notification for the Olympus theme. Unfortunately the changelog is not updated: https://themeforest.net/item/olympus-responsive-community-social-network-wordpress-theme/22788499#item-description__changelog. Where can we see what has been changed in the updated theme please?
Hi.
We have updated the changelog. Thanks for your reminder!
Most changes were with WooCommerce templates and new plugin versions.
Best regards.
When a user makes a post with multiple images is there a way to show one big image and the rest as thumbnail which expand when clicked instead of showing all the photos. On mobile it looks really bad especially if someone uploads like 10 photos
Hi.
I just checked, and the post on the user’s wall is working as you described.
https://jmp.sh/aQyCL9mnPlease ensure you are using the latest version of the Youzify plugin that comes with the theme.
Best Regards.
I get an error when I click purchase? “The link you clicked on is malformed. Contact the editor of the originating page.” A little concerning when you trying to make a decision :/
Hi.
I’m sorry that you have that issue. Themeforest.net is a Marketplace platform, and we are the authors. I’m sorry, but we can’t control the payment. We can only support you with the theme itself when it is installed.
Please get in touch with the marketplace support: https://help.market.envato.com/ to resolve that problem.
Hello…I’m trying to integrate notification using one signal and nothing works…seems as if everything is completed right but i get no notifications. i want them all to communicate., post, shops, comments, etc. How? What am i doing wrong?
Please check to site if web conflicts, I load with white screen for 3-5 seconds then it may load…
Hi. Can you please provide a little more context for us? What site are we talking about? What plugin do you use?
With the theme, we provide the Youzify plugin that has the Live Notification functionality: https://kainelabs.ticksy.com/article/16409/
Best Regards, Alex
I can not edit the translation with loco of the notifications at the top, where is it possible to edit them ? on Youzer ? on Olympus ?
You can find the mentioned strings in the Loco Translate -> Themes -> Olympus. Click the “Sync” button if you can’t see the needed string.
on Themes -> Olympus
there are many files such as: olympus-it_IT.po crum-ext-sign-form-it_IT.po crum-ext-ajax-blog-it_IT.po crum-ext-post-share-it_IT.po
for example I wanted to edit at the top “notifications” I go to Themes -> Olympus (crum-ext-sign-form-it_IT.po) find the word “notifications” and it is already translated ok , however I don’t see it translated on the site. I click on sync but nothing changes. Am I doing something wrong ? Thanks
in general then I can’t translate the Notifications and Friend Requests. Even “Friend Requests” I can’t find it anywhere.
For example: I can’t find this anywhere All Friendship Requests where can i translate this writing ?
For example: I can’t find this anywhere ”<”a href=”/members/user/friends/requests” class=”view-all bg-blue””>” All Friendship Requests ”<”/a”>”
ok, I don’t know what happened exactly but I had saved it to the loco folder and it was all gone, so I deleted it and recreated the language and now everything is ok , I was able to fix it
to be safe , and not to rewrite the whole language every time there is an update, where should the .po language files be saved?
Hi,
I can’t say why this problem occurred, but I’m glad you could solve the issue. Please, refer to this article on string translations https://support.crumina.net/hc/articles/69/85/445/changing-phrases-via-loco-translate
It also includes a screenshot of the best location for translated files to avoid deletion after the update. It is languages/loco/themes/translation-file.po
Best regards, Crumina
Hi, I bought this theme about a month ago and had issues activating it. You responded quickly, and I thought, ‘Great support!’
Since, I have attempted to contact several times from several channels with no response – email, the web contact form on themeforest, and even your ticket support on your site.
Over two weeks of attempts. Please let me know if there an issue supporting this as I have plans of using it in several projects. I have figured out most of my questions, but for these:
1. For custom pages like Activity, Groups, Group Forums, etc., how do you edit sidebars? Changes I make in widgets appear to have no effect. 2. The WPUsers plug-in appears to have extensions such as Activity and Group, which offer similar functionality to your Group and Activity pages. Do these WPUser extensions provide complementary or conflicting capabilities to your existing functionality? 3. The online demo under ‘Community’ includes menu options that are not included in my demo installation, such as private interactions. How do I install those? Are they WPUser extensions? 4. For pages like Groups, Group Forums, etc., where users can post, can we limit the types of posts they can submit, i.e., remove options like images and videos? 5. Likewise, for pages like Groups, Group Forums, etc., can we remove tabs such as Files, Video, and Audio, and only display post types that we allow? Or Media in profiles?
You have a beautiful theme! I just need some clarity on the above.
Thank You!
Hi! These are my updated Questions. My original #1 is the same. I cannot find where to edit the widgets on one of the pages.
You said the settings were in the Group widgets. This is my Groups sidebar widget settings:
https://botville.com/wp-content/uploads/2025/04/widgets.jpgThis is the user page:
https://botville.com/members/prometheus/Notice Website, phone, address on my page but not in widget settings. Where are they set? I see the field data is tied to the user fields. I want users to enter Website/phone/address, I just do not want to display the widgets on the user page above.
Is there a way to insert blog list on my homepage? I cannot find a related shortcode or WP Bakery element.
My buddypress templates do not install. I have no registration page or page options like this video from youzify shows:
https://www.youtube.com/watch?v=XBb9adHrv8cI reinstalled the demo data. Settings and pages are missing. How do I configure registration?
Hi! These are my updated Questions. My original #1 is the same. I cannot find where to edit the widgets on one of the pages.
1. You said the settings were in the Group widgets. This is my Groups sidebar widget settings:
https://botville.com/wp-content/uploads/2025/04/widgets.jpg This is the user page: https://botville.com/members/prometheus/Notice Website, phone, address on my page but not in widget settings. Where are they set? I see the field data is tied to the user fields. I want users to enter Website/phone/address, I just do not want to display the widgets on the user page above.
2. Is there a way to insert blogs in the “blog list” format on my homepage? I cannot find a related shortcode or WP Bakery element.
3. I am still having trouble editing the cover images for sections like Groups: https://botville.com/groups/I do not get an Edit Page link like your docs show:
https://support.crumina.net/hc/articles/495/how-to-edit-the-stunning-header-for-the-group-pageI have a WP Bakery link. When I click the WP Bakery link I get a blank page. I have tried multiple pcs and browsers.
I have even tried the youzify instructions:
https://www.youtube.com/watch?v=SvXpWb6DFzEI installed Classic Editor and disabled WP Bakery, but then the edit page disappeared.
There are long delays between your responses. I really like your theme and will even buy extended support, but this is delaying my work, and I am on a tight schedule.
I have managed to find most answers but it is slowing me down.
Please respond.
Hi,
Sorry for the late response! Your ticket with these questions has been answered.
Best regards, Crumina
Hello, Your page indicates that Youzify plugin is included. The paid version of Youzify offers quite a few features. However, it also has extensions (eg, https://youzify.com/downloads/buddypress-membership-restrictions/ or https://www.youzify.com/downloads/buddypress-moderation-plugin/ etc) A note on your page also indicates, “Additional Youzer extensions are not included.” So the question is, do you include all Youzer features, and exclude all extensions… or do you just include small number of Youzer features and no extensions? In other words, are we going to have to purchase Youzer just because you only included a few features of Youzer (I am not referring to the Youzer extensions. It is quite clear that those extensions should be purchased.) Thank you!
Hi.
With the theme we included this version of the Youzify plugin: https://codecanyon.net/item/youzify-formerly-youzer-buddypress-community-wordpress-user-profile-plugin/19716647 without additional extensions. So you don’t need to buy Youzify separately.
Best Regards.
Hi Team, I replied to the support ticket to resolve some Elementor pages that cannot be published and viewed without demo content. I have been waiting for 3 days and no reply from your side. Please check and resolve the issue as I provided the required details.
Sorry about that.
Sometimes we need more time to answer tickets. That usually happens during the weekend or holidays.
Best Regards.
