33 comments found.
Hello, I have installed Mountain demo. I don’t have mobile hamburger menu. Also the demo does not have it. How to add it in header?
I found the menu.. its when you slide on the mobile and it comes up from the right in a white space.. so this is some problem with overflow.. Please tell me how to fix
Can you please create ticket with screenshots so we can easily help to you. Thanks
Where to create a ticket? I have bought it through Envato Elements
On mobile there is no navigation menu. When you slide the website from right, there is a white gap like the website has more to the right. There is the menu hamburger icon.
From menu widgets you should enable responsive layout for menu. Thanks
It is enabled, but it still makes an overflow to the right please check resortbatebole.com
Most probably I fixed it. Overflow hidden on the first section with the 2 images one over another one
Ok, thanks
Is there any support? I have sent a ticket since Wednesday and no answer..
Hi, we replied all the tickets already you can check your mail even spam. Thanks
Hi there, do I need to purchase EHB Manual Booking to add manual bookings? Why isn’t this feature enabled by default?
This is plugin features not theme. Free version pluign don’t inlcude with this featurs. Thanks
Hi Team Please let me know how can I change currency sign from dollar to Rupee as I am using it for my Indian client. Also for Booking payment option, do I need to purchase EHB Manual Booking plugin or I can use any other plugin.
Please go here https://prnt.sc/EqS4jwY7MrYH So you can add here your currency name or you can directly chagne from woocommerce currency. Thanks
The new EasyHotel update messed up lightbox (Gallery)
I will check today and update it. Can you please create ticket? Thanks
this theme work with multiple hotel in the city? like booking.com?
Currently work for single hotel we will release soon for multiple hotel. Thanks
hello, please my room price is showing HTML code to my clients customers instead of the room prices, i don’t know why. please help me fix it
Hi, Please udpate RT Moonlit plugin it will solve your problem. If you have still issues create ticket we will check it. Thanks
it is already updated to to version 1.0.3, it has not corrected problem
I have also created a ticket. please check it.
Ok I will check it now. Thanks
ok thanks
it has been fixed, thank you.
Your problem is fixed. Thanks
DO NOT PURCHASE THIS HOTEL THEME. IT is horrible!!! The reservations do no reflect the correct rates, we even purchased extra plugs for variable pricing for holidays and NOTHING CHANGES THIS IS HORRIBLE!!! I have been purchasing Envato Market wordpress themes for 15 years and this is the worst. It looks nice but it does not work properly. The rates don’t change for seasons and many other issues. I AM SO disappointed.
Not sure why you facing issues. Everything working without problem. You can see almost 200 users using theme without issues. Please create ticket if you have problem we can help you. Rates working for season we have video documentation you can look. You don’t need extra plugins. Still you don’t like if you want refund I can accept it. Thanks
Sir go to https://villa-anastasia.com (my client’s website) and try booking a room for Christmas time (12-18-25 to 01-03-26) and see if you get accurate rate. The holiday rate does not change from regular rates. Many issues with this.
Hi, Did you select room when make holiday season rate? See here https://prnt.sc/r2iyOhFuC6SG You should select date range and rooms. Please let me know. If still problem please create ticket we will check it sure. Thanks
OK, so yes I did what you suggested and it helped. HOWEVER, your theme has a bug! After I make a reservation, and I go back to HOME PAGE, the HOME page is all screwed up! Error message! ‘SECURITY CHECK FAILED!” please see: https://villa-anastasia.com/ for the error.
THIS NEEDS TO BE FIXED ASAP!!!!
It’s fixed. You assing at plugin settings page search page is your default home page. See here you can set your search page without home page. https://prnt.sc/UZmIjPzAkq_l Thanks
Bonjour, Ou trouver le journal des modifications de la version Moonlit : 1.1.6
Dashboard added. Thanks
I want to purchase this hotel template, but I’d like to check if it provides the features I need. Could you confirm:
1.Can I define pet-related charges, either per day or as a flat fee per booking?
2.Is there functionality for weekly or monthly discounts on the fixed rate?
3.Can I set varying rates for each weekday?
4.Does it sync automatically with Booking.com and Airbnb to avoid conflicts?
Many thanks for your reply.
Yes, you will get all functionality with out theme and plugin extensions
Hi,
I use this theme but also purchased all your plugins from your site but no one answers live chat and no answer to my ticket ? plugins ask for license key and also can’t select any City on booking form in the backend when using UK details e.g. select state – thats works fine – select city it’s blank and you can save the booking or update it ?
Hi, we are checking ticket now and will get back to you asap. Thanks for notice.
Hi,
I am experiencing multiple issues with the Easy Hotel plugin, specifically under the iCal Settings section:
1. The pagination inside the iCal Settings properties list is not working.
2. The iCal Settings menu appears twice under the Easy Hotel menu.
3. After accessing iCal Settings, if I try to open any other theme, plugin, or settings option in WordPress, those pages do not load properly.
Hi, We already replied you tickets yesterday. All issues fixed. Please check your mail and site. Thanks
Issue resolved. Thanks a lot!
You are most welcome
I have installed Beach Hotel demo. But I want to use Luxury Hotel footer instead of Beach Hotel footer, how to do?
Please create ticket to support we will help you. Thanks
Hey, how can I edit the pages and elements of the page of rooms and that of each room? why with elementor just let me edit some elements. Maybe with html and css? in what location?
Hi, Pages all you can edit with elementor. For room informaiton you can edit uner Easy Hotel menu from admin has Accomodation where you can edit each room easily. If you still problem you can create ticket we will help you more. Thanks
I mean how or where can I edit the design (html and css) of the room page theme, not the content. Only w code right? Or can I edit with elementor? Thanks
You can use child theme to edit or add css. Also you can use customizer to add custom css. Thanks
Je fais plusieurs essai de site web avec le theme Moonlit theme. Ils sont tous supprimer a chaque fois . mais voila quand j’en refait un nouveau et que je remet met le code de licence cela me dit que le code est deja activée sur un autre site alors que j’en est plus . help !!!
Hi, Before delete or reinstall site you should deactivate your license. If you create ticket with your license number we can help about this.
Thanks
Bonjour, malheureusement j’ai desinstallé les sites Web sans désactiver la licence . J’ai créer un ticket avec mon numéro de licence
We alrady replied to you please check. Thanks
@réactèmes “Nous vous avons déjà répondu. Veuillez vérifier. Merci.” Quelle est la solution? je vous est repondu sur le ticket !
We fixed the issues. Thanks for using our theme.
Hello admin, I’m trying to install the plugins but RT-moonlit and slider revolution just wont install (Downloading installation package from https://themewant.com/products/plugins/moonlit/rt-moonlit.zip…
Download failed. cURL error 35: Recv failure: Connection reset by peer)
In this can you manually install those two plugin. Create ticket I will share your download links
How can I activate the modules that come with the plugin purchase? Do the modules Week Settings / Single day Settings / DB Settings / Advanced Pricing Settings require a license number? Otherwise, the plugin/theme looks good but the documentation could be a bit more detailed so that people can make the most of it.
For bundle plugin you don’t need license. You can purchase license if you need update it yourself using own license. We will update extensions time to time with theme. Thanks
How to make section sticky while scrolling particular section need to make it sticky utill read all data in particular section
Hi, we have allready this option you can check this https://reactheme.com/products/wordpress/moonlit/bed-breakfast/ and you can look it room section
Thanks
also checked that easy room gallery not working
i checked https://reactheme.com/products/wordpress/moonlit/bed-breakfast/ there is working demo but need to add that widget on this https://reactheme.com/products/wordpress/moonlit/oceanbreeze/
You can use it any demo just you need to add one class to section. Also we will udpate today with dynamic so need to add custom class. Thanks
i have added one class rt-sticky-div same class used in demo , also check galllery not working
ticketr rasied
Ok we will check and get back to you.Thanks
3158 howlong will take for respond
3158 howlong will take, waiting for the resposnde
We are checking all ticket wait please
Hello, unfortunately I can’t translate all the fields in the room reservation request form. Specifically, the “Enter your Details” field. How can I do it?
Did you check translate section under easy hotel? Create ticket to our support we will check it. Thanks
Can I add a video instead of a image slideshow on the homepage?
Hi, yes you can easily do it. We have already video home page as well. https://reactheme.com/products/wordpress/moonlit/hotel-video/
Can gallery page include photo captions and filtering by category?
We don’t have this now but we will try to add it at next update. Thanks
