31 comments found.
I noticed that my Purchase Code is currently activated on another domain. Could you please help me remove the activation from the old domain and activate it on my current domain?
Thank you for your support.
Hello 7amdy55,
According to ThemeForest’s license policy, a single license can only be activated on one store. If you are migrating from an old store to a new one, you can follow our documentation to remove the purchase code from the old store and activate it on the new store: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/purchase-code-verify
For quicker assistance, we recommend contacting our support team directly with detailed information about your issue, including any relevant screenshots. They’ll be happy to help you as soon as possible.
You can reach our support team at: hooktheem@gmail.com
Thank you!
Hello! Working on implementing the theme now on my shop! However there is an error on the landing page (my page is password protected). This causes something related to the “admin login” to not work. This is the error I get when I visit the page in the theme editor: “Broken HTML code has been detected in the theme’s sections/main-password.liquid file. Please check that there are no missing or extra HTML tags.”
Could you fix this? 
To see it live, you can PM me for the direct link to the store if needed.
Hi. Done!
Thank you!
I still haven’t heard back and its been 4 days. There is a bug in the release and I would be very happy if it would be solved.
EDIT: I managed to fix the problem with HTML error with some googling, all good!
Hello Frode789,
Great!
For quicker assistance, we recommend contacting our support team directly with detailed information about your issue, including any relevant screenshots. They’ll be happy to help you as soon as possible.
You can reach our support team at: hooktheem@gmail.com
Thank you!
Is there any good reason why the ICONS are pre-listed in the Theme and there’s no option to add other icons? How can i add an icon not in the theme’s list?
Hello icynets,
We’ve added a set of pre-listed icons to make it easier for customers to use them.
For faster assistance, we recommend reaching out to our support team directly with detailed information about your issue, including any relevant screenshots. Our team will be happy to help you as soon as possible.
You can contact our support team at: hooktheem@gmail.com
Thank you!
Hello, I’m looking for a shopify theme that supports video in the product cards. Like this: https://glozin-demo.myshopify.com/ – you see video instead of an image. But every shopify theme only allows images. Interesting, if you’re planning to add such functionality?
Hello Lateralus578,
Currently, our theme does not support video within product cards. However, we understand that this is becoming an important feature for many merchants, and we’re actively working to include this functionality in an upcoming update.
If you’d like to use our theme right now, our support team would be happy to assist you in manually integrating video support into the product cards for your store.
Thank you!
Dear,
I hope this message finds you well.
I am writing to request a refund for the theme I recently purchased from you. Unfortunately, I have encountered multiple issues while using the theme, especially when trying to integrate and apply Shopify apps to my website. These problems have caused significant inconvenience and have affected the functionality of my store.
Despite my efforts to resolve the issues, I am not satisfied with the experience, and I feel the theme is not meeting my requirements as expected.
In view of this, I kindly request that you process a full refund for my purchase. Please let me know if you require any additional information from my side to expedite this request.
Thank you for your understanding and prompt attention to this matter.
Hello luckykuttiga,
After reviewing your message, I would like to clarify that the issues you’re facing appear to be related to the integration of third-party Shopify apps rather than a problem with the theme itself. Our theme has been thoroughly tested and is currently being used successfully by over 500 customers without any such issues.
To better assist you, could you please provide more details about the problems you’re experiencing, including screenshots or specific error messages? If it turns out that the issue is indeed related to the theme, we will be more than happy to investigate and assist you in resolving it.
However, if the issue is due to third-party app integration, you may need to contact the respective app’s support team for a solution. As per ThemeForest’s support policy, theme authors are not obligated to provide support for third-party app-related conflicts.
We truly appreciate your understanding and are here to support you within the scope of our theme’s functionality.
You can reach our support team at: hooktheme@gmail.com
Best regards!
The correct email ID is: hooktheem@gmail.com
Thank you!
Hello!
Im having an issue where the Slideshow is at full width, id like it to have same width as the other elements on the page when using “Boxed”
Hello ennnes8r3,
For quicker assistance, we recommend contacting our support team directly with detailed information about your issue, including any relevant screenshots. They’ll be happy to help you as soon as possible.
You can reach our support team at: hooktheme@gmail.com
Thank you!
Hello,
I have already purchased this item on my website. Now, as I start to work on it again, it’s asking me to enter my purchase code. When I do, I get this error: ‘Verification failed. Please try again.
Please let me know what I should do.
Thank you.
Hello tameralbachiti,
Our team has already responded to your query via email. Please check your inbox for the details.
Thank you!
I have bought your theme. It looks amazing. However, I have an issue with showing the second image in the collection. It is not showing the second image when I hover, it shows the third image only. Can you help with this?
Hello Masochist,
Our team has already responded to your query via email. Please check your inbox for the details.
Thank you!
Is there any way to contact the support team through WhatsApp? I’ve already submitted a ticket but haven’t received any response yet.
Hello tienboi57,
Our team has already responded to your ticket. You can view the reply in this screenshot: https://prnt.sc/yyMe0JMsABZs
For quicker assistance, we recommend contacting our support team directly with detailed information about your issue, including any relevant screenshots. They’ll be happy to help you as soon as possible.
You can reach our support team at: hooktheme@gmail.com
Thank you!
After purchasing the theme and installing it on Shopify, I activated it to edit the theme normally. After a few days, while I was editing, a pop-up window asked me to enter the purchase code. I entered the code I purchased, but it displayed “Verification failed. Please try again.” What’s going on? I haven’t used this code in any other store either!
Hello fucheng2023,
It looks like something may have gone wrong on the customization page — it’s not supposed to behave that way.
To verify your purchase code, please follow the instructions provided here: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/purchase-code-verify
For faster assistance, we recommend reaching out to our support team with detailed information about the issue, including relevant screenshots. Our team will be happy to help you as quickly as possible.
You can contact our support team at: hooktheme@gmail.com
Thank you!
The theme is great, but Just to let you know that the theme does not support RTL, the code isn’t done right; I am developer and i know what am saying.
Hello desbasharabdulah,
The theme fully supports RTL (Right-to-Left) layout. To enable RTL, please follow the steps outlined in our documentation: https://themihub.gitbook.io/ambaz-shopify-theme/theme-settings/general/how-to-enable-rtl-layoutIf you need any assistance with RTL setup, feel free to contact our support team by emailing us at hooktheem@gmail.com with your details. We’ll be more than happy to assist you.
Thank you!
i have problem in uploading zip file on shopify (missing layout/liquid) need urgent support
Hello christeencosmoshop,
Thank you for your purchase!
After downloading the file, please unzip it first. Inside, you’ll find the theme file ready for installation.
To install the theme, kindly follow the step-by-step instructions provided here: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/how-to-install-ambaz-theme If you’d like to set up your store using one of the 40+ Ambaz demos, please refer to the guide below: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/how-to-set-up-your-store-as-a-ambaz-demoAdditionally, if you prefer, we’d be happy to install the theme and import a demo on your store—completely free of charge. Just reach out to our support team at hooktheme@gmail.com.
Thank you!
Hello,
I really like your theme and I would like to purchase it, but first I am interested in:
1. Is there an option to turn the store into a catalog and replace the ‘add to cart’ button with ‘request a quote’? Also, can I hide the price for some products?
2. Can I add metafields to the product page as a separate full-width section?3. Is it possible to create an Author Bio page?4. I already have a Shopify store with many collection pages, so I’m curious whether there is a template that supports collections.
I’m waiting for your response so I can start redesigning my store as soon as possible.
Thank you!
Hello DamjanaMili,
Thank you for your interest in our theme! I’m happy to answer your questions:
1. Currently, our theme does not include a built-in “Request a Quote” feature or the ability to hide prices for specific products by default. However, this can be achieved using Shopify metafields and some custom code. If needed, our team can help implement this functionality as an additional service (extra charges may apply).
2. Yes, you can definitely add metafields to the product page. You can create a full-width section and display metafield content there without any issues.
3. While we don’t have a dedicated built-in “Author Bio” page, our theme comes with a variety of flexible and customizable sections. You can easily create an Author Bio page using these built-in sections to match your desired layout and style.
4. Yes, our theme fully supports collection templates. You can create multiple unique templates and assign them to different collections as needed.
Please feel free to reach out if you need help with customization or have any other questions. You can reach our support team at hooktheme@gmail.com
Thank you!
Thank you, that sounds great. I will inform the website owner to purchase the theme as soon as possible.
Apologies for the additional questions, but I need clarification:
1. Is there an option to enable breadcrumbs on the Product page, Blog, and Single Blog page?
2. Can the Blog Author be displayed on the Single Blog page?
Hello DamjanaMili,
Thank you for your questions. Please find the answers below:
1. Yes, you can enable breadcrumbs on the Product page, Blog page, and Single Blog page.
2. Yes, it is also possible to display the blog author’s name on the Single Blog page.
Please feel free to reach out if you need help with customization or have any other questions. You can reach our support team at hooktheme@gmail.com
Thank you!
Does this theme have a cancel button and all auto-process???
Hello yogendras843,
Apologies for the delayed response! Our team was on an Eid vacation.
Could you please clarify which specific feature you’re referring to? We want to ensure we fully understand your requirements. If possible, kindly provide more details along with a screenshot and reach out to our support team. They will assist you with the best possible solution.
Thank you!
In india Shopify don’t provide cancel option from customer side. I want to know does theme have pre-build options
Hello yogendras843,
Could you please provide more details along with a screenshot and reach out to our support team? You can contact them at hooktheme@gmail.com.
Thank you!
Hi developer, initially sent email earlier today about an issue with not being able to remove my purchase token from a closed shopify account when you are able to reply? thanks
Hello Dburner88,
According to ThemeForest’s license policy, a single license can only be activated on one store. If you are migrating from an old store to a new one, you can follow our documentation to remove the purchase code from the old store and activate it on the new store: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/purchase-code-verifyAdditionally, our team has already responded to your email. Kindly reply to the email, and our team will assist you as soon as possible.
Thank you!
Perfect, problem has been fixed, great job and thanks
You are most welcome!
If you’re enjoying our theme, we would truly appreciate it if you could share the love by rating it 5 stars ⭐⭐⭐⭐⭐ and leaving a review on ThemeForest ( https://themeforest.net/downloads ). Your feedback means a lot to us and helps us continue improving!
Thanks again for being a valued customer!
Hi there, One the demo, when I select a different size/color, the image does not change. Is it possible to have a variable product image to change based on colors, etc.?
Hi Weavers_Art,
The issue you’re experiencing is likely because the product variant images haven’t been added in the Shopify admin. Our theme fully supports variant images, meaning that when variant images are assigned, they will update dynamically when selecting different options like size or color. Additionally, the media gallery will update accordingly.
You can check another demo where this feature is implemented correctly: Example Demo URL: https://ambaz-electronics.myshopify.com/products/copy-of-wireless-computer-mouse
Please let us know if you need any further assistance! You can reach our support team at hooktheme@gmail.com.
Thank you!
Hi,
I have used my key on a website that was not live and I deleted that website.
Now I try to use it but it’s saying that it cannot be used again.
What can I do? The license is not being used anywhere.
Hi theloridofjtn12,
According to ThemeForest’s license policy, a single license can only be activated in one store. If you are migrating from an old store to a new one, you can follow our documentation to remove the purchase code from the old store and activate it on the new store: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/purchase-code-verify.
Since you have already deleted your old store, don’t hesitate to get in touch with our support team with the details of your previous store. They will assist you in resolving this issue correctly.
Thank you!
I’m experiencing an issue where several blocks are not displaying on the published site.
I’ve attached a video showing the theme in edit mode, where all the sections are visible as they should be. You can compare this with the live version here: https://paneluxpvc.com/ to see the missing sections.
Could you please help me resolve this issue? Let me know if you need any additional details.
Hello paneluxpvc,
Thank you for reaching out.
We couldn’t fully understand the exact issue you’re facing. Additionally, the attached video is not visible in this comment section.
We recommend contacting our support team with detailed information about the issue, including screenshots or a video link. Our team will be happy to assist you as quickly as possible.
You can reach our support team at hooktheme@gmail.com.
Thank you!
Great Work, Ease with setup, fast performance, thanks Ambaz’s Team Dev
Thank you very much for sharing your experience!
If you need any assistance, don’t hesitate to contact our support team by emailing us at hooktheem@gmail.com with your details. We’ll be more than happy to help you.
Thank you!
Section type ‘banner-list’ does not refer to an existing section file
Section type ‘countdown-timer’ does not refer to an existing section file
Section type ‘tab-collage’ does not refer to an existing section file
Section type ‘testimonial’ does not refer to an existing section file
Section type ‘video-hero’ does not refer to an existing section file
Section type ‘lookbook-slider’ does not refer to an existing section file
Section type ‘gallery’ does not refer to an existing section file
Section type ‘featured-promotion’ does not refer to an existing section file
Hello anshumanatrey,
Thank you for reaching out to us!
After downloading the file, the first step is to unzip it. Once unzipped, you will find the installation file. To install the theme, please follow the step-by-step instructions provided here: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/how-to-install-ambaz-theme
If you’d like to set up your store using any of the 40+ Ambaz demos, you can find detailed instructions here: https://themihub.gitbook.io/ambaz-shopify-theme/getting-started/how-to-set-up-your-store-as-a-ambaz-demo
Additionally, we’d be happy to assist you by installing the theme and importing a demo into your store—completely free of charge.
If you have any questions or need further assistance, please don’t hesitate to let us know.
Thank you!
This item was featured on ThemeForest
Contact the Envato Market Help Team
