56 comments found.
Hi, I recently purchased the theme but having alot of trouble importing the demo content. It’s saying there are no defined files
Hi there,
Thank you for contacting us. We have already replied to your email — kindly check and let us know
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
whenevere we are ting t import the demo we are receiving the below error
Allowed memory size of 268435456 bytes exhausted (tried to allocate 24576 bytes) in /home/righzd/kids.rivierapublicschools.com/wp-includes/class-wp-image-editor-gd.php on line 116
Hi there,
Please update your server settings to meet the recommended requirements listed below. Recommended server settings:
memory_limit: 512M
post_max_size: 128M
upload_max_filesize: 128M
max_execution_time = 300
If you are unsure how to update the server settings, we recommend contacting your hosting provider for assistance.
If you continue to face any difficulties, please feel free to reach out to us through that email thread, and we’ll be happy to check and assist you promptly.
Thank you!
We arer still receivng the same error
Hi there,
Sorry for the inconvenience you’re facing. We need to investigate the issue from our end. Could you please provide temporary admin access (username, password, and domain URL)? This will allow us to check the issue in detail and provide an appropriate solution.
For security, please share your login credentials directly via support@wedesignthemes.com.
Thank you!
Hi there,
Sorry for the inconvenience you’re facing. We need to investigate the issue from our end. Could you please provide temporary admin access (username, password, and domain URL)? This will allow us to check the issue in detail and provide an appropriate solution.
For security, please share your login credentials directly via support@wedesignthemes.com.
Thank you!
We have same issue as “webdesign766” user. How to fix? I dont want to reimport
Hi there,
Thanks for contacting us.
Kindly share your details directly with us at support@wedesignthemes.com so that we can check and assist you with the solution as soon as possible.
Thank you.
I did but since you do not how to use FTP and you want a video of me explaining the issue I fixed it myself with this css for anyone having the same issue. .sticky-header-active .elementor-invisible, .wdt-header-scroll .elementor-invisible { opacity: 1 !important; visibility: visible !important; transform: none !important; }
Hi IMPRESSME_IKE.,
Sorry for the inconvenience. We have already found the solution to this issue and are planning to update the theme on ThemeForest very soon. However, we really want to fix the issue on your site manually right now.
In our previous email, we requested that you share your site login details directly with our support email. Did you share them? We checked, but have not received any mail from your side, so we think something might have gone wrong.
Kindly share your login details with us again so that we can fix the issue immediately and provide you with an update. Thank you for your patience.
Hi, After installing the demo content, the sticky menu is not showing when I scroll; it only shows a white box. Also, the images in the mega menu are not in line; they are stacked on each other. In the section “School facilities”, the facility tiles are not in line, showing one tile in a row. Some styling is missing. Let me know how to fix this.
Hi there,
We apologize for the difficulties you are facing.
We need to investigate the issue from our end. Could you please provide temporary admin access (username, password, and domain URL)? This will allow us to check the issue in detail and offer an appropriate solution
Thank you!
here is the url. Please check the homepage, you can see the issues. It seems like some styling is missing
Hi there,
Thank you for contacting us.
After the import, the Elementor data may not render as expected. To resolve this issue, please follow these steps:
Clear the Elementor cache and refresh the page.
Refer to this screenshot: https://prnt.sc/TyQezayQDoKA
Enable the required post types in Elementor settings under Tools → Post Types.
Refer to this screenshot: https://prnt.sc/TyQezayQDoKA
Update the permalink settings by navigating to Settings → Permalinks and clicking Save Changes.
Refer to this screenshot: https://prnt.sc/U9KOEKf1dNdj
If you are unable to resolve the issue on your own, please feel free to contact us directly at support@wedesignthemes.com.
This will help us prioritize your request and provide a faster response.
Thank you.
It’s still not working. I followed the above steps, but it’s still the same.
Just sent you an email. Please check.
Hi,
Apologies for the inconvenience you’re experiencing with our theme demo content.
We have noted the issues and are actively working on transitioning the demo import system from WDT Demo Importer to One Click Demo Importer.
Once this update is complete, we will manually apply the changes to your site and re-import the demo content to ensure it matches our demo site accurately.
Thank you for your patience and understanding.
For some reason this google font is missing. Any ideas? https://fonts.google.com/specimen/Mansalva
Hi there,
We are unable to clearly understand your query. Could you please provide us with more details about the issue? It would be very helpful if you could also share some screenshots so that we can better understand the situation and assist you accordingly
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
Thank you!
Dear All,
I’ve purchased this theme, and overall I like it pretty much!
However I have 2 issues related to the Ask us page (imported the whole demo content and tailoring from there…) where I’d need your support: 1. Branches tabs broken: Straight after having the demo content imported, the branches tabs were off (like styles are not applied correctly). I’d only need 2 options, so I eliminated 2 of them, and modified two of the saves templates, changing only the contents (address, phone, email, etc…) you can check it here: https://www.ligetsoriovi.hu/kapcsolat/ 2. Google Maps initialization issue: I can’t get Google Maps to work. I checked your online documentation, but under Site general, there’s no Google Maps API field to input the Google Maps API key, so now it’s disabled, showing „For development purposes only”
I also have another issue, when scrolling down on any page, the menu gets hidden, and instead a blank header is being shown. I saw that a previous commenter also has this issue.
Please help me resolve these issues. Many thanks! Best, David
Hi there,
We’ve reviewed your query and responded to your email. Kindly take a moment to review it and let us know if you need any further assistance.t
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
Thank you!
Hello, Many thanks, yes, I can confirm that we are already emailing, and I’m receiving great support, thank you!
Hello ! i have sent you a message for support as i get an error when installing the demo and i got no reply so far
Hi there,
Sorry for the inconvenience.
We have replied to your previous email. Kindly check your spam or junk folder and let us know if you received it.
Thank you.
Thank for the replay! correct i found it in the spam folder nit sure why .. i wi replay now
Hi there,
Thanks for the confirmation.
We are looking forward to your response.
Hi, how is it possible that without having changed anything the top menu when scrolling down the site becomes big and white? https://www.boscodellaluna.it/
Hi There.,
Thank you for contacting us. We have reviewed your site; however, we need to access your website in order to provide a proper solution. Kindly share your WordPress and FTP login details via email at support@wedesignthemes.com so we can investigate the issue and assist you accordingly.
Thank you!
Preselling question:
1-what is the min system requirement?
2-is this bug free with elementor pro?
3-buffer plugin for social media streaming post is compatible?
4-is demo install bug free easy to install?
5-is site completely editable via elementor?
6-are design elements sent after purchase to change in psd?
7-site is actually under coming soon is demo import in a way that doesnt affect the coming soon page?
Hi there,
Thank you for your interest in our WordPress theme! Below are answers to your questions:
1)Minimum System Requirements:
PHP version: 7.4 or higher MySQL: 5.6+ or MariaDB 10.1+ WordPress: 5.8 or higher Recommended memory limit: 256MB+ cURL, JSON, and ZIP extension enabled on the server
2) Compatibility with Elementor Pro:
Yes, the theme is fully compatible with Elementor Pro. We follow standard development practices and haven’t encountered any theme-specific bugs related to Elementor Pro.
3) Buffer Plugin Compatibility (for Social Media Streaming Posts):
The theme hasn’t been specifically tested with the Buffer plugin, but as long as the plugin follows standard WordPress guidelines, it should work without issues.
4) Demo Installation:
Yes, the demo import is bug-free and easy to install using a one-click import system. We also offer support if you need help setting it up.
5) Elementor Editing:
Yes, the entire site — including headers, footers, pages, and sections — is completely editable using Elementor.
6) Design Elements / PSD Files:
PSD files or design assets are not included in the purchase.
7) Coming Soon Mode & Demo Import:
If your site is in Coming Soon mode (using a plugin or maintenance mode), the demo import will not affect the coming soon screen. You can import the demo while the frontend remains hidden to visitors.
Pre-sales question – Can there be a video in the hero section of these themes instead of the images? For example on the Pre-school demo, instead of the orange slide that reads, “Learning with fun”....can it have a video background instead of the orange graphic with the picture of kids?
Thanks in advance for your help!
Daniel
Hello?
Hi Daniel,
Thank you for reaching out with your pre-sales question!
Yes, it’s possible to have a video background in the hero section instead of the image on the Pre-school demo. You can easily replace the orange slide that reads “Learning with fun” with a video background that suits your needs.
If you need further assistance or have any other questions, feel free to let us know!
“Hi, I need to install this WordPress theme on a subdomain as a development site, and later move it to production (e.g., from demo.xyz.com to xyz.com). Will this cause any licensing issues? Once moved, I will delete the subdomain. I assume I’ll only need to purchase one regular license, not two. Please confirm.
Hi.,
A single license is only valid for a single domain, however in terms of sub-domains this will depend on how the sub-domain and domains are setup, https://themeforest.net/licenses/standard?license=regularRegarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
https://themeforest.net/licenses/standard?license=regularWe have been experiencing ERROR 500 when trying to save site updates using elementor. This can be gotten around by clicking the update button many times until it goes through. We are also getting the same error intermittently on the front end of the site. Pressing F5 once fixes the issue but it’s not very good for new visitors to the site. Is this an issue that could be fixed by downloading and updates the theme files maybe? Any other ideas? We have dozens of elementor sites running on same server with no issues so it seems to be related to your theme only.
Hi.,
The 500 error can sometimes occur due to memory or compatibility issues, particularly if Elementor and the theme have large or complex settings. While updating the theme files to the latest version is always a good step, here are some other suggestions that may help:
Increase PHP Memory Limit: Elementor can require a significant amount of memory. We recommend increasing your PHP memory limit to at least 256MB if possible, as this can often resolve intermittent errors.
Check for Plugin Conflicts: Temporarily disable any plugins other than Elementor to see if one of them may be causing a conflict with the theme.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, we can check and have a clear look form our end.
Hi, my website was running smoothly until now, suddenly the first section of the home page on chrome Android devices( mobile) is broken and looks very bad and ugly, i tried to fix it but was not able to, also while finding out what went wrong since i did not even touch the website for months i found out it happened because of the theme plugins. This is what the wrodpress email said:
“WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WeDesignTech LMS Addon.”
Since the issue is from your side kindly help me fix it. the site was running smoothly until now, Thank you
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Sent the wordpress credentials to you via the right bottom form from that link.
Hi.,
Yes, you can send your details using the form at the bottom right of the page or directly to support@wedesignthemes.com. This will enable us to review the issue and assist you further.
Thank you!
I already did send you the credentials on that form, please don’t extend this unnecessarily.
But again I have mailed you the credentials on the mail aswell.
Please help fix this issue.
Hi Vnpsingh199919,
We have reviewed your site and did not encounter any issues. Could you please specify the exact issue you’re experiencing? This will allow us to investigate further and provide a solution.
Thank you!
Mailed the screenshot of the issue, also you can refer to the first comment I did in this thread to understand what the issue is, have also explained it on the mail again.
Kindly help me fix it.
Hi Vnpsingh199919,
We have resolved your query and responded to your email. Please take a look.
Thank you!
Hello, the website is up and running but the website is quite slow on both desktop as well as mobile, can you help me fix that ?
Hi vnpsingh199919.,
The site’s speed can be influenced by various factors.
1) Optimize Images: Make sure all images on your website are properly optimized for web use. Compressing images and reducing their file size can significantly improve loading times.
2) Use a Cache Plugin: Implement a caching plugin to store static versions of your web pages, reducing the need for repeated processing and database queries. This can greatly improve the loading speed for subsequent visits.
3)Evaluate Hosting Provider: Assess your current hosting provider to ensure they offer adequate resources and server performance. Consider upgrading to a higher-tier hosting plan or switching to a reputable hosting provider known for its fast and reliable services.
4) Minimize External Scripts: Limit the number of external scripts, such as third-party plugins and widgets, as they can add additional HTTP requests and slow down your website. Only keep the essential ones that are necessary for your website’s functionality
5) Regularly Update Software: Keep your website’s theme, plugins, and content management system (CMS) up to date. Updates often include performance improvements and bug fixes that can enhance the speed and stability of your website.
6) Optimize Database: Use a plugin or database optimization tool to clean up and optimize your website’s database regularly. This can help improve efficiency and reduce load times.
7) Content Delivery Network (CDN): Consider using a CDN to distribute your website’s static content across multiple servers worldwide, reducing the distance and time it takes for data to travel to your visitors.
Note: We kindly request you to review the server requirements outlined in the following knowledge base link: [ http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ ]. This will help ensure that your server environment meets the necessary criteria for optimal theme performance.
Thank you!
Hi @themesupport, So I need to know how to edit the single post template hero image and that of the shop page too…
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to helping you!
this theme is full of bugs…...
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/BuddhaThemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Hello, the ask us pages has still not been properly imported on my website, you have my wp-login details already, can you please fix that
but please do not reset the entire website this time, only need the ask us page to be fixed
Hi.,
We have resolved all your requirements on the “Ask Us” page kindly check and let us know.
Please have a look: https://prnt.sc/7caiVjMDhi3i
https://prnt.sc/IeHoo9zMyN3QThank you!
Thank you so much! Really Appreciated the Support team
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. https://youtu.be/bMTw_RFbk-A Hoping for a 5 star rating from your end 
Hello! I love this theme so much! I’m having on eissue though. How do I change the clouds from moving?? maybe a different effect?... Thanks!
Hi There.,
We regret to inform you that there is no option to change the image directly, it is written directly in the CSS code.
If you are interested in changing the image, you can do so by modifying the Image URL in the code kindly refer to https://prnt.sc/rv948oLGfe9w
Appearance > Customize > Additional CSS >
.main-title-section-wrapper .main-title-section-container::after { -webkit-mask-image: url(../images/bread-cum-overlay.png) !important; }
Note: Please change the image URL as per your requirement.
I just want the Image to STOP moving…
Hi.,
Copy the below code and navigate Appearance => Customize => Additional CSS and paste the below code into the text area
Code:
.main-title-section-wrapper .main-title-section-container:after {
-webkit-animation: none !important;
animation: none !important; }
Thank you!
Why am i not able to edit individual course pages with elementor ? i need to make changes in them, how do i edit them with elementor
Hi.,
You can edit only the About block in the courses using Elementor, while other blocks dynamic content
kindly refer to this : https://prnt.sc/e7UlRVGcMzfb
I have installed the theme already, but under the menus: Facilities, Pages, Articles and Ask us no matter which option i click im redirected to your page url, instead of them staying on my site/domain it goes back to your website. why did i not get demo contents for all these pages under these menus ? please help
Hi There.,
The demo content has been directly imported from our live site, so it contains URLs from that site. Please change these URLs accordingly. To do so, please navigate to the WordPress admin panel > Appearance > Menu. There, you can select the menu and adjust the URLs as needed.
Refer: https://prnt.sc/rLY80L8DWY0K
but where is the demo content for all the options under those those specific menu ? where is the demo content for “Ask us” page ? where is the demo content for “articles” page ? along with its sub menu options “listing” and detail” ? where is the demo content for “pages” page ? and its sub menu options also dont have demo content, submenu options are “about us” “team” “infrastructure” shop” “FAQ” “404 page” ? where is the demo content for “Facilities” page and also where is the demo content for the sub menu options within facilities which are “online class” “individual care” “child safety” activities” “playground” “cycling” “lets play together” “lets learn together” ?
please help me, i need demo content for the pages as it was shown by your site
Hi.,
The Kidscool theme offers two versions of demo content: default and LMS. If you import the default demo content, the LMS pages may not function properly. It’s possible that you imported the default demo content onto your site, which could be why the LMS pages are not working.
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ BuddhaThemses Support So that, we can check the issue and let you know.
You can send your request to us directly at this email support@wedesignthemes.com.
Thank you!
I have installed the LMS demo content, LMS pages are working okay, im asking about the specific pages that i mentioned in my previous message, also what is FTP ?
I have emailed it you on your given Email id support@webdesignthemes.com Kindly resolve the problem as soon as possible
Hi There.,
Thank you for letting us know. We will check our email for your response.
Hi.,
We have reviewed your issue and responded to your mail. Please take a moment to check our response and let us know if you require further assistance.
Thank you!
