33 comments found.
Hello. I’m trying to register and contact your support team on your website, but I keep getting the error “Error establishing a database connection.” Could you please fix this as soon as possible? I need assistance with an issue related to importing the demo content.
Hello,
Thank you for using our theme.
This was due to the temporary server downtime and both registration API and our support forum are working correctly now. Please clear your browser cache and try once more.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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When clicking menu items, the theme’s ginevra-core.min.js calls $.fn.animate() with an undefined easing function (easeOutSine). Because the easing plugin isn’t loaded, this throws a jQuery error that halts all JavaScript on the page, breaking core features such as the WordPress admin menu. Please include the jQuery Easing library or define the missing easing functions to resolve this.
Hello,
Please submit a ticket at our Help Center so our support agents can check this and investigate. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hola me dice que la licencia ya ha sido utilizada en mi tema Ginevra, error This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
¿Como hago para desregistar el codigo?
Hello,
Have you managed to resolve this in the meantime using deregistration form at our Help Center? Our system shows that your purchase code is not used on any domain at the moment.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Edge Portfolio part of
Qode Interactive
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I have created some portfolio categories, when I visit the category page, it now showing the category page title, instead showing “Archive” now to fix that?
Also for few page its now showing my original logo, instead showing alt logo that “main logo”
how to fix these?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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here is the ticket, please check
- 298243
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible. Our average response time is around 24 hours on weekdays, and our support agents are trying their best to answer all of our users within this timeframe.
Support
Edge Portfolio part of
Qode Interactive
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its now 3 days, still I got no answer from your support team
Hello,
The Help Center was closed during the weekend. Due to a large number of tickets, our replies got a bit delayed. Please be patient, you will receive a reply today.
Support
Edge Portfolio part of
Qode Interactive
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I am importing the demo content and its stuck on 52% for hours, what can I do?
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
Also, please try deactivating Qi Addons for Elementor and Qi Blocks plugins during import (they are not required).
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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DO NOT BUY!!! -this theme is not working. it is old, not updated since beging. i wish i did not check update status before buying it.
Hello,
We are sorry to hear that you’ve got this impression, however, we must say that the theme is working correctly on our installation and all of our themes do get strictly tested before they can be released. The current version of the theme is compatible with the latest version of WordPress and with PHP 8. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version. Also, The theme is supported and we will continue to update it when necessary.
At the moment we couldn’t locate any ticket with your purchase code at our Help Center. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Edge Portfolio part of
Qode Interactive
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Hi, no changes in change log since Version 1.1 – July 8th, 2022. What about embedded plugin updates and new WP version?
Regards
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
In case you need an immediate update of any bundled plugin you can contact our Help Center will provide the updated version.
Support
Edge Portfolio part of
Qode Interactive
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How do I make every page have the same menu as the default main home page menu?
Basically I want to remove the Fullscreen Menu from the portfolio page so it has the same default menu that goes along the top of the page horizontally (like it does on the portfolio item page).
Hello,
Make sure that the default header layout set in the Theme Core Options>> Header is the same as the Header settings on your home page. If that does not help, check the Header Settings of your portfolio pages and make sure that it is the same as on your Home page.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, how do we remove breadcrumbs and the tan bar from the portfolio items page?
Hi,
The breadcrumbs are a part of the title settings. To remove them you might need to disable the Title area in Ginevra Core Options >> Title, or on the Title settings of your page directly. You can read more about that in the Theme documentation.
Support
Edge Portfolio part of
Qode Interactive
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Ok thank you
Support
Edge Portfolio part of
Qode Interactive
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Hi there, first of all: I’m very happy with your portfolio theme. So it runs from the beginning – Version 1.0 from 2022 I guess. Now I have some notices from Wordpress, that the Slider Revolution needs to be updated. This one came as a bundle with the theme, but I can not update it. I hope, that there is a possibillity to fix this problem and maybe you can give me a hand for this? Slider Revolution Version now is 6.6.18 and it needs 6.7.20. Many thanks in advance, Peter
Hello,
If you do not want to wait for the next theme update to update the Slider Revolution plugin, you can update it manually. Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will provide the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hi! Can I customize the thumbnails into video clips, and embed video links as well as videos in the inner pages?
Hi,
If you are referring to the thumbnails from portfolio list, it not possible to add videos, but you can use .gif files instead. You can embed videos to the inner pages. For more info regarding the theme and its options please take a look at the theme documentation.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Until mid-August my page worked perfectly. Afterwards the portfolio slider has let it work. I can only show my pruducts in the home with this plugin in mansory mode (slider does not work as before). What could be the problem?
Thank you.
Hello,
This is most likely related to the swiper library from the QiAddons plugin. Try to update the QiAddons plugin to the latest version and disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Can I get a code to fix the product pictures in the single product page? The pictures are messed up because of WooCommerce’s update?
Thank You
Hello,
Thank you for reaching us!
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with the css for gallery on single product posts.
Support
Edge Portfolio part of
Qode Interactive
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I have uninstalled and reinstalled WordPress five or six times. Every time I import the theme template, it does not go smoothly, and the progress bar is incompletely updated every time. Submitted a ticket to their team, but there has been no reply, which is terrible.
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Please understand that our average response time is around 24 hours on workdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I need to add the WPML language selector near the menù. I edited header.php template file and all works fine but there is a problem with the sticky header because whene the header goes sticky there isn’t the WPML integration. It seam I have to edit another file, can you please tell me what file I have to edit? Thanks
Hi there,
Please take a look at the following article regarding WPML.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I can’t find in the documentation which Widget area I have to use to display the social header menu (the one on the left side with Dribble, Instagram, Behance…) I have tried header one, header two but it’s still desperately emplty 
Hello,
In the demo custom widget area named “Social Header” was created with Navigation widget (please see screenshot).
This widget area was selected on the page in “Header Settings” (see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Subject: Assistance Needed with Purchase Code Issue
Dear Community,
I’ve encountered an issue with a purchase code I obtained from Envato. When I attempted to use it for registration, I received a notification stating that it has already been used for another domain. Upon investigation, I found that the website associated with this code no longer exists.
Could someone assist me in deregistering the mentioned purchase code, so I can utilize it as intended? I would greatly appreciate any guidance or steps on how to resolve this matter.
Thank you in advance for your help and understanding.
Best regards,
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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Dear Community,
Hi, I’ve submitted a ticket for the support. Hope you can reply it soon.
Hi there,
We do see that your request has been responded so please continue the conversation with our support team if needed.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hola, ¿Cómo puedo cambiar el color del header en la versión móvil? Gracias!
Hello,
You can find options for mobile header in Ginevra Core Options > Mobile Header.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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