18 comments found.
Hello! Does this theme use the Events Calendar plugin or a custom events plugin?
Hi! We use The Events Calendar plugin in the theme – https://wordpress.org/plugins/the-events-calendar/
Excellent! Another question for you: Are the “causes” boxes (under the “Some causes we have in Philantrop” on the Nonprofit home page) available to be used without using the donation plugin?
Meaning, can I use the design of these boxes as a Wordpress block within a blog article or on an author’s page? I would like the “Donate” link and the title to link to an external donation page.
We do not want to use the Give WP plugin, but we do want to use those cause boxes on our homepage.
Hi!
It’s not possible to make the buttons link to external links, as this is a custom post leasing widget for the Causes type, and its links always lead to internal pages of that post type.
However, if you don’t want to use the Give WP plugin, you can simply omit its form from the page. To do this, leave this field empty in the post editor: https://prnt.sc/kSKnx79HtMTN . Then, when visitors click the button, they’ll see the post without the form. They can simply add the desired information. And if the donation requires clicking an external link, you can embed a button with that link in the post’s content.
Thanks!
Hi, How can I change “charity for people to a different word?
Hi! Thanks for the purchase. Sorry but your support is expired. You can send request by email for better support. And provide more details. Send screenshots etc.
please respond to ticket 4161678 regarding demo data
Hi! Thanks for the purchase. We will answer as soon as possible.
Can you please look into this ticket #4101799
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what’s new in the update
Hi! Updated the version of the WooCommerce templates
Can you please look into this ticket #18539
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Can you please look into this ticket #18470
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Replied back. Please check
Ok. We will answer as soon as possible. Thanks!
Replied. Can you please check
Can you please check the ticket?
Hi! We answered on your ticket. Please check. Thanks!
I don’t see the response. Can you pleaes check
hi this is a pre sales question, 1. if a volunteer fills their details, where i will get the details, 2. do i need to buy any plugins like give wp and others 3. mail chimp integration will you help me to integrate
HI! No, you don’t have to buy paid plugin licenses if their basic functions are enough for your purposes. The theme works with completely free versions of plugins. And if you need functions that are not in the basic versions, then you need to buy an extended version of the plugin. But this is only your decision. Please provide more details about mail chimp integration.
I cannot find the figma file that’s stated in the list of things that come with the theme. Please advise.
Hi! Thanks for the purchase. Sorry for the late reply. We sent you link in our support system.
We just installed the theme on Philanthrop. The installation took a bit longer than expected, and we noticed that some data is missing. Additionally, many elements and divs are misplaced. Please assist us in resolving these issues.And the mobile version of the theme is quite distorted.
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com/ And provide more details, send screenshots and link on your website.
Ticket #18261 Hey am also haveing a problem editing the logo bit of the header and the footer please advise on where i can locate the header and footer widget plus the edit area
Hi! We will answer as soon as possible. Thanks!
Ticket #17960 my donation views seems distorted after demo import …
Hi! Thanks for the purchase. We received your ticket in our support system. And we will answer as soon as possible.
Hello, I need support downloading demo content. I keep getting An error occurred while fetching file from: https://xxxx.xxxx/wp-content/themes/philantrop/core/import/import.xml! Reason: http_request_failed – cURL error 28: Connection timed out after 10001 milliseconds.
Its okay, I figured it out. Had to add PHP directives in .htaccess
Hi! Thanks for the purchase. If you need any help, please create a ticket in our support system for better support – https://support.artureanec.com/
I’ve just bought the theme but finding it difficult to import demo data in WP. The system keeps saying “Importing Content” and it has been several hours now.
PHP 8.2 memory_limit = 2048M post_max_size = 2048M upload_max_filesize = 2048M max_input_time = 1000 max_execution_time = 1000 maxFileUploads = 70M
Please help
Hi! Thanks for the purchase. Please create a ticket in our support system for better support – https://support.artureanec.com
I’ve just bought the theme but finding it difficult to import demo data in WP. The system keeps saying “Importing Content” and it has been several hours now. Please help
Hi! Thanks for the purchase. Please create ticket in our support system for better support – https://support.artureanec.com And please check server requirements and increase server settings if it needs – https://demo.artureanec.com/documentation/philantrop/#theme_requirements
Good day. I’m designing for a client and not getting a speedy response from support. I found the page I was looking to use as my homepage, however, it is saved under Templates folder and not as a page. Question – how do I convert a template to a page so that I can use it as a home page / or, how do I set a template as a homepage?
The home-charity page is missing – that’s the page I need
Hi! We respond within 24 hours. Your last message was about 5 hours ago. We will respond as soon as possible. Please wait. Thank you for waiting!
Your comment is awaiting moderation. how does one go about this when they download the template
Hi! Thanks for the purchase. Sorry we didn’t understand. Please provide more details.
I forgot to get back to you , its been a while , my issue is when i try to add the theme , am met with the error below:
The theme file uploaded is invalid because the zip file should have the theme slug folder
Hi! We answered in our support system. Please check. Thanks!
Excellent job! Best of luck with sales! 
Thanks!
hello, its possible only Offline Donation ?
Hi! Thanks for the purchase. You can check this function on this page – https://demo.artureanec.com/themes/philantrop/cause/health-medicine-for-children/
Ok thanks you
I want active only offline donation
Hi! You are welcome!
More features and possibilities you can find on official plugin website – https://givewp.com
If you need any help, please create ticket in our support system - https://support.artureanec.comGreat work!
Thanks!
