Discussion on Emall - Multipurpose WooCommerce WordPress Theme

Discussion on Emall - Multipurpose WooCommerce WordPress Theme

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246 comments found.

kwkuafu

kwkuafu Purchased

Installing your uploaded theme: themeforest-MWUIaUwy-emall-multipurpose-woocommerce-wordpress-theme.zip Unzipping the installation package… Installing the theme… Unable to install this package. The theme is missing the style.css stylesheet. Theme installation failed.

What should I do in this situation?

Hi kwkuafu,

Because you installed the incorrect package. You need to extract your package and install the emall.zip package. For more information, please read our documentation https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

Hi, I’ve just bought a n extra licence to build another shop with your template since I’m happy with it. However I made the mistake of ordering it twice. I didn;t notice that in shoppincart it was two pieces, and Ionly need one extra licence. Can you please refund one of the two purchases?

Regards, mack Veenenbos

Hi seasightmedia,

Thank you for using our Emall theme!

You send a request here. We will accept it.

If you need help about using the theme, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.

Have a nice day!

Hola equipo de soporte,

Estoy utilizando el tema EMALL en mi sitio WordPress y el efecto hover que cambia la imagen del producto (mostrar la imagen secundaria al pasar el mouse) dejó de funcionar repentinamente.

Este efecto venía funcionando correctamente y no he realizado modificaciones manuales en el código ni cambios importantes en la configuración. Solo edito contenido desde el panel de WordPress.

Actualmente, la segunda imagen aparece fija en lugar de mostrarse solo al hacer hover, y la imagen principal no vuelve a mostrarse al quitar el cursor. Además, intenté usar CSS personalizado para recuperar el efecto, pero sin éxito.

Les agradecería que me ayuden a restaurar el funcionamiento correcto del hover con cambio de imagen en todos los productos de la tienda.

Quedo atento a su respuesta.

Hi ordonezdebora,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Hello! I noticed that on single product page, in gallery slider, adding lots of photos extends thumbnails part making it bigger than the big photo. It breaks page layout and looks like a bug. Could you please update theme with fix for that? Thanks ia advance. Sincerelly yours, Marat.

Hi marat831,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Hi, I install the theme but the elementor and css is not working on any style. Please help me. why css is not coming up in any style

Hi econatural09,

Because you installed the incorrect package. You need to extract your package and install the emall.zip package. For more information, please read our documentation https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

i bought the Emall theme for my business now i am uploding it to wordpress its failing to upload the theme i received this message The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Hi qm69vbkswd,

Because you installed the incorrect package. You need to extract your package and install the emall.zip package. For more information, please read our documentation https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

I purchased this WordPress theme, but I’m facing some issues. Every few days, the homepage stops displaying the products — it just keeps showing a loading animation under ‘Summer Style’. I even tried changing the homepage, but the issue persists. The products only start showing again when I open the homepage in Elementor, make an edit, and then save or update it. However, after some time, the problem returns.

https://awadhbakery.com/

Hi sadiqmirza01,

Please update the Emall theme latest version and recheck this problem.

Version 1.1.3 - 03 July 2025
- Tweak: compatible with Elementor 3.30.0
- Tweak: compatible with WooCommerce 9.9.5

For information, please read the document at the link https://docs.theme-sky.com/emall/#updating-the-theme

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hello, I have issue with finding where to edit a particular element on my website, please help

Hi abdulrahmonadisa123,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

please im having issues with “add to cart” and “Buy now” buttons as they dont show up on the shop page and product pages

Hi directorchudube,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Please help with where i can update or edit this

Hi abdulrahmonadisa123,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

hi there, Laste night i purchased a theme but when i upload that theme on my worldpress website the licence key option does not apear plus all of the demo theme also does not uploaded on the website

My email id kashifmehmood@gmail.com

Hi kasifmehmood105,

To install and import the demo content, please read the document at the link https://docs.theme-sky.com/emall/#installation or watch the video at the link https://www.youtube.com/watch?v=ClHfI08qSOc&list=PLbyF_EROfxJRp5KA3M6_KNXWlET3M4sZO&index=1

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hello. I purchased the theme and installed it following the instructions, but when I try to edit it with Elementor, the page keeps loading. I’ve already tried enabling and disabling safe mode, but it doesn’t work. I need your help, please. Thank you.

Hi pcesarmata,

We have replied to your ticket. Please recheck it.

Best regards,

Buenas noches, compre la lantilla Emall – Multipurpose WooCommerce WordPress Theme Al instalarla en wordpress me da la opcion de un solo tema y no aparece el template por el cual compré el tema. Hice el paso a paso tal cual explican en los documentos pero no funcionó, solo aparece un tema solo que es el fashion 1. Espero pronta respuesta, gracias!

Hi ordonezdebora,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

J’ai un message d’erreur lors de l’improtation, comment je dois l’importer pour que cela fonctionne

l’import failed. An error occurred while fetching file from: https://audreyinfographie.com/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 60: SSL: no alternative certificate subject name matches target host name ‘audreyinfographie.com’.

Merci

Hi amaudreyinforgraphiste,

We have replied to your ticket. Please recheck it.

Best regards,

Hello

I have installed the theme, but the mobile logo is unchangeable! It has been changed on desktop but not on mobile, despite I uploaded the logo image to mobile logo in general settings in theme options!

I need help with that, please.

Hi hayaahostinger,

You go to Theme Options > General > Logo – Favicon > Mobile Menu Logo > change your logo. Or you go to Edit Page > Page Options > Header – Breadcrumb > Mobile Menu Logo > remove the default logo.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

hello, does this theme work with Dokan Marketplace plugin? thank you

Hi mbevia,

The Emall theme is compatible with the Dokan plugin

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Another presale question: can a product be added to the cart right from a category page?

Hi tbaynat,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

No me funciona la instalacción de los demos, no aparece nada. Me pueden ayudar.

Hi arctourism,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Hi! I have a couple of pre-purchase questions. 1. Is it compatible with Polylang? 2. We have weights as variations (for cheese that’s being sold). Can we show those in a similar way as colour swatches with boxes with the different weights written in those boxes?

Hi tbaynat,

1) You can use the Polylang plugin.

2) Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Nucio76

Nucio76 Purchased

I’ve got a problem with the image shop… I need to put the images on the shop page in 1933×1280… now it’s in 900×1000… Can you help me ?

Hi Nucio76,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

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