If you bought the theme from Elements, make sure you have the latest version installed 2.6.5.

The support is not included when you download an item from Envato Elements.

On Envato Elements you have a subscription and download any items you want. Please check this article: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support

okay even the support is not included, but you should update the plugin that needs to work with the theme. I have downloaded it 2 days ago from elements. The update required, is not updating to the latest version from the dropbox link. Minimum version required 1.1.6 and the update link is only updating it to 1.1.5 that comes with the theme itself. Thus, the theme is not working, no demo data nothing. just a plain home page with some other pages. Anyhow thanks for your reply.

If the MT-Loren version 1.1.5 is active, you can use the theme without any issue. Anyway I’ve re-added the plugin archive. You should be able to install version 1.1.6.

Hi, I responded to your first support email 2 days ago. Please check the junk folder too. Sometimes the email may arrive there.

Hi, thank you but unfortunately I can’t see it in spam either :/

That’s strange. I’ve send you another email 2 minutes ago from my personal email. See if you received it. Make sure your email address that’s on your ThemeForest account works fine.

I used the following Instagram plugin: Smash Balloon Instagram Feed.

If there’s something else, reply to the email. I don’t offer support via comments section. Thanks for understanding.

Hi, the Loren theme allows only featured images or animated gifs. You can add videos inside an article. Here’s an example: https://matchthemes.com/demowp/loren/walk-in-shanghai-video/ . If you have other questions please send me a message via the theme’s support tab: https://themeforest.net/item/loren-responsive-wordpress-blog-theme/13783757/support . Thanks!

Thank-you very much for answering question. On a side note, you have some really amazing themes. Makes choosing difficult. Thank you for sharing your creativity with us.

Have a great day!

Hi, yes you can do that, with some code modifications. Please send me an email and I’ll guide you. Include a link to your website.

It’s a maintenance update. The ACF and theme options panel were updated to the latest version.

Hi, you are uploading the main archive you’ve downloaded that’s why you get the error. You’ll have to upload only the loren.zip file inside the main archive.

In order to upload the new version, you’ll have to first delete the old version and then upload the new one.

Use the following css style in Appearance > Customize > Additional CSS to hide social media icons at the end of the article:

.single-post-content .single-section-title, .single-post-content .get-social { display: none; }

In case you have further questions you’ll have to renew the support. Thanks for understanding.

Thank you so much for your quick response. This helps a lot solving the problems with the new EU privacy protection regulations.

Kind regards

chris

Yes, it is compatible with WordPress 4.8

Hi, please send me a private message via the contact form on my profile page. Please include a FTP user, a WP admin user and a link to your website to check it out.

Hi,

Here are the changes I’ve made for the latest version. Mostly are for compatibility with the latest WordPress version 4.7.3

- [Updated] Bootstrap v3.3.7 - [Updated] FontAwesome v4.7.0 - [Updated] Theme Customizer - [Modified] Theme contact form with contact form 7 plugin - [Modified] functions.php file - [Modified] style.css file

Yes, it can be done. Please send me a private message via the contact form on my profile page with a link to your website to help you.

Hi, Thanks for your interest regarding Loren theme.

Yes, it is compatible with WordPress 4.7

Hi, I’ve responded to your email, please check your inbox;)

The theme works just fine and it’s compatible with the latest WordPress version 4.6.1. Please check the live preview;)

Let me know if you have other questions:)

the width of my page with your demo content is smaller than the example you have here on themeforest – how to change that? – wrote you a message about it

Thanks for using Loren.

I’ve responded to your email. Please check your inbox;)

Hi, thanks for your interest regarding Loren theme.

Yes, it is possible to add a sidebar on the homepage. It needs some code customization. I’ll help you with that if you buy the theme. Send me a private message after you made the purchase.

Please let me know if you have other questions.

Thanks for your interest regarding Loren theme. Yes, the theme is compatible with WPML plugin.

If you have other questions, please send me a private message.

Thanks for your interest regarding Loren theme.

Yes, it can be done so the content of the full width slider to look like in the post “Best Campsites in Europe”. I’ll help you if you buy the theme. If you check the Features > Header 1 from the demo menu, the header is sticky. You can use this header style option;)

If you have other questions, please send me a private message.

I’ve checked and it works fine. Please try again.

Thanks for using Loren theme.

I’m glad you’ve figured it out the issue;)