68 comments found.
Are you kidding me that it doesn’t work on a clean installation??? (Debian 11, Plesk panel, 40 WordPress websites running, php 8.3, 512 memory_limit, clean wordpress 8.3) “The link you followed has expired” when you install it
Hello,
We couldn’t reproduce this on our installation. Please try suggestions from this article: How To Solve The Link You Have Followed Has Expired Issue.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Unfortunately for you. I’ve uploaded via FTP, activated each plugin individually. The one causing the problem is QODE Optimizer. It worked fine without this plugin. I’ve been stuck for over 10 hours because of this issue, and then on your website, there’s no way to submit a support ticket because it doesn’t recognize the license. Please be professional. If you’d like, I can help you resolve it. (Ironically)
The Qode Optimizer plugin is optional and you don’t need to install it in order to use the theme. It is temporarily unavailable on WordPress.org, however, if you want to use it – you can download and install plugin from this link by clicking on “Download Free Version” link (please see screenshot). This plugin is optional now and everything showcased in the demo will be available even if you don’t install it.
When submitting support request, please make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme. It is important to select correct profile.
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Dear “Mikado,” we’re all techies. I’m grateful to pay you so you can make my life easier, not more complicated. Please fix your theme. It’s very nice, and my client loves it.
Thank you very much.
At the moment we couldn’t reproduce any errors. The theme was tested before the update both by our developers and by Envato and it is working correctly.
If you are still having issues to utilize the theme and its options please contact our support and they will gladly help you. We also recommend checking the documentation in this link and our Knowledge Base here.
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I have some problem since last update. Parallax image is not added in the source code. Parallax Element ”.qodef-parallax-img-holder” is not added. I have updated all plugin and theme. (elementor, slider revolution…) with licences.
Hello,
Please check if you also updated Eona Core plugin to latest version (1.2 at the moment). After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
We tested the Parallax option on our installation and it is working correctly (please see screenshot).
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Hi, Thanks for your reply. I have all uptaded (plugins and theme). I am wordpress dev. Sometimes custom parallax js is not in “eona-core-elementor-js-extra” script. And sometimes that works. I don’t understand why.
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Hello, I’ve bought the theme few months ago and only now I’ve installed WPML. Even though it’s written that the theme is WPML compatible, the text created through a Qode widget isn’t showing in the WPML translation manager. Can you please help me?
Hello,
When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
You can go to WPML → Theme and plugin localization. Select your theme or plugin and scan it.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I can’t install the demo content. https://prnt.sc/ijiitcuMX4Wk
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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There is no Eona theme in the theme selection. https://prnt.sc/cwwDqPOEzRuj
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created a ticket
Support
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Hi, I am trying to register the theme but the page get the error 500!!!
Customer support doesn’t work! PLEASE FIX!!!!!!!!!!!!!!!!!
Hi,
Please try to submit a ticket from an incognito tab. Please follow instructions from this article – How To Submit A Ticket or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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I was also not able to open a ticket from your helpcenter or signing. Can you help me?
I think it was a momentary down of your service, now it is ok
Hello,
Yes, this was a temporary issue that is now resolved.
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Hello, I purchased the theme maybe last year. But I hadn’t worked on that project than. Now while I’m working on this project, I see there is a problem in widget section. I’m attaching that p0roblems screenshot here. Can you kindly help me in fixing this?
https://prnt.sc/FZSld_SzxEqlThanks in advance.
Hello,
Thank you for choosing our theme.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Assistance Required: Compatibility Issue and Urgent Ticket Follow-Up (#285050)
The theme I am using requires Suhosin to be installed, but Suhosin is only compatible with older PHP versions (5.5, 5.6, 7.0). Meanwhile, WordPress mandates PHP version 7.2 or above to function properly. Since Suhosin has not been updated to support newer PHP versions, this creates a conflict, making it impossible to satisfy both the theme and WordPress requirements simultaneously. Could you kindly review this and consider adjusting the theme requirements or suggest an alternative solution?
Additional Requests Demo Import Instructions Could you please provide clear instructions on how to import the demo content for this theme?
Urgent Ticket Follow-Up I submitted a ticket regarding this issue (Ticket #285050), and I would greatly appreciate your prompt response as this matter is very urgent.
Thank you for your understanding and assistance. I look forward to your reply.
Hello,
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
The Suhosin extension is not required. The “System Info” sections only shows if you have it installed or not, however, if you don’t, you are not required to have it. The theme will work correctly without the Suhosin extension.
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Thank you for your detailed response Mikado-Themes,
Could you please let me know why it is stuck at 4% and provide guidance on how to resolve it?
I have also added this query to the support ticket for further assistance. Additionally, I am developing the website on a demo server and plan to transfer it to a live production domain once completed. Could you advise on the best way to carry out this migration and whether there might be any challenges during the process? Your help would be greatly appreciated.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
The site migrations are a bit outside our support jurisdiction. We recommend following these instructions to migrate WP from local server to live site – the same instructions should be followed if you migrate WP from one host to another.
Support
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Please review the file, I download it but when I try to decompress it, an error appears as if the .zip was wrong.
Hello,
Thank you for reaching us and for your feedback!
We have now re-uploaded the theme file. Please try to download and unzip file once again.
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Same issue as a previous user, possibly related to using later versions of PHP now, someone before called theme135 PURCHASED 7 months ago said The thumbnails on products page seem to be vertically aligned and there is no margin in between. on mobile it looks terrible, in console seems to be something to do with not liking the ‘left’ jquery.min.js?ver=3.7.1:2 jQuery.Deferred exception: Cannot read properties of undefined (reading ‘left’) TypeError: Cannot read properties of undefined (reading ‘left’)
Hello,
Thank you for reaching us!
In the newer WooCommerce updates there have been some changes in the HTML structure of the default WooCommerce single products pages. There is a css fix for this and our support agents can assist you with this. Please contact us through this email, include your purchase code in the email, and our support agents will provide you with the css.
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Any plans to support newer PHP versions? Been running into issues with providers not supporting PHP versions below 8…
Hello,
The current version of the theme should work correctly with PHP 8.0. Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I tried to submit a support request on your website (qodeinteractive.com/submit-a-request) but it keeps saying “null” for Purchase Code. This is annoying
Here is the support I need about:
The thumbnails seem to be vertically aligned and there is no margin in between. Please reach out to me for the link.
Page on the demo site looks good: https://eona.qodeinteractive.com/product/pink-purse/
We would like to have a similar look. (Thumbnails below instead of left)
Can you please help us fix this issue?
Hello,
When you log in at our Help Center and click on the “Submit a Request” link in header, please fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme. Our support agents will gladly assist you regarding image gallery display on single product pages.
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As I mentioned in my comment, it doesn’t accept the purchase code. When I fill out everything and click Submit, it says “null” right under the Purchase Code field even though I entered the code there. Is the Order ID from the themeforest page? It’s a 9-digit numeric number
Hi,
We couldn’t reproduce this on our end. It could be due to the browser caching or some extension in your browser. Please try to login and submit a ticket from a different browser or an incognito window.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
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I need to open a ticket because my template doesn’t load but the code I received from themeforest says it’s wrong and doesn’t allow opening a ticket.
Hello,
Please fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
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How i deregister theme? I have no clue where the theme is installed. Can you help me to find out?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
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While I was trying to import demo data, it’s stuck at 80%. here is the screenshot of that :
https://prnt.sc/1L4GWOIgGlgxHi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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The PHP version and other resources are well set. Here is the ss of that ” https://prnt.sc/Uh4x4FV2oRyG ”. And you are asking me to submit a ticket where I bought the theme 7 months ago. Now you want me to pay you 59$ again for one of your errors..? I am not going to pay for that. This is a problem from your site, It is not loading more and xml import is also not working. Now I want the solution.
And yes, there is no Bridge core plugin with EONA Fashion theme. I believe you guys will solve my problem ASAP. Thank you.
Hi there,
You should contact us through this email, include your purchase code and URL of your site in the email, and the ticket will be opened and one of our support agents will check this and assist you further. As for the core plugin, it is the Eona Core plugin, for this theme.
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I tried by activating and deactivating it also. But it doesn’t work. And no one is responding through that mail…
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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I have been waiting 2 days on one ticket and 3 days on another. Does anyone work these tickets?
Hello,
There’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hi,
What is the wait time for tickets to be looked at on your support system? Would be great if someone can have a look at that.
TID: #229054
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi there, is there a one click install for WP bakery too?
Hi there,
Thanks for writing in! Please note that the themes native import method is with Elementor, but the theme is compatible with WPBakery as well. However, it does not come included with the plugin nor can the content be imported and you will have to build your content from scratch.
So the native import method is handled with Elementor and installation of the plugin is required once you install the theme.
We hope this helped and let us know if you have any additional questions.
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Hello. How’s the speed of the theme? I notice the live demo has a little slow load speed?
Hi there,
Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
We do hope this helped and let us know if you have any additional questions.
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Hi, I have purchased theme & worked onit. unfortunately my hosting expired & while i rework on it i cant register the theme. please help me transfer/register this theme again.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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