152 comments found.
Hi, I am getting 503 error on the pages when PHP is updated above 8.1. Is this normal? Will u be providing theme updates of PHP 8.2 to 8.4? Also I am not getting any update option from 1.7 to 1.9.
Thanks for the message!
Currently, the theme is compatible with PHP version 8.3. Please use any PHP version between 8.1 and 8.3.
To avoid errors, ensure you’re using the latest version of both the theme and the toolkit plugin. Here’s the update guide: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/installation-and-update/theme-updates/
If you have any further questions, please submit a support ticket here: https://support.hibootstrap.com/
Regards
No option to add the animation to individual elements in a section/container. Please refund the amount
Thanks for your message!
You can add animations to any section from Elementor’s edit mode:
- Open the page in Elementor edit mode and select the section you want to animate.
- Go to the Advanced tab → choose an animation from the Entrance Animation options.
- Here’s a screenshot for reference: https://prnt.sc/nt3FBe1_qkSQ
If you need any further assistance, please reach out to us through our support system.
Regards
Im unable to add on widgets to the Hospa website. Please help me out
Thanks for your message!
Please submit your query through our support system and include a screenshot of the issue.
Here is the support system link: https://support.hibootstrap.com/.
Best Regards
bonjour, je vous contacte afin de savoir si les personnes auront un accès privé pour mettre les informations de leur entreprise eux-mêmes, ainsi que pouvoir gérer leur agenda eux même, car je souhaite faire un annuaire de professionnels merci
Thanks for your comment!
- The appointment booking system works entirely within the website. It is not linked to external clinic management apps.
- Please note that it is not a multi-vendor system; the booking will function only as part of your own website.
Best regards
hi, i have bought this theme for life time. But now Just after completing one year my website is down and on the page there is written Hospa Block Id 2591 Now they are asking to buy support 20 usd for 6 month is way expensive Please help
Thanks for reaching out!
The theme is working well on our end without any issues. We recommend using the latest versions of both the Hospa Theme and the Hospa Toolkit plugin.
Please check your WordPress dashboard and ensure you are using the latest version (v1.9) of both.
If you are already on the latest versions and still experiencing the error, kindly create a support ticket so our team can further investigate the issue on your site.
Note: If your support period has expired, please be aware that, according to Envato’s support policy, you will need to renew your support in order to receive further assistance.
Regards
- e4c16df9-7be6-4ee8-9a6c-af254ab18cd4 – 31 Oct 2024 REGULAR LICENSE
The license has only ever been used for this one clinic. Could you please help us with the proper reactivation process or guide us on how to fix this issue? We can share the purchase code, staging access, or screenshots if needed. Best regards, Nibu Thomas
Thanks for reaching out!
Please follow the documentation here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/tips-guides-troubleshoots/theme-license-qa/
We hope this helps you resolve the issue.
Regards
The purchase code is invalid! Please double-check your code carefully. Sometimes, the Envato API may not respond immediately, so try again after a few moments. If the issue persists, please submit a ticket in our support system here.
This theme requires the following plugin: Elementor Pro.
Demo Content Install works only in Staging.
Thanks for your message!
Please try using the alternative import option to import the demo content by following the documentation here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/installation-and-update/theme-installation-setup/#alternative
If you need any further assistance, kindly reach out to us through our support system: https://support.hibootstrap.com/
Regards
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://srqchirowell.wpenginepowered.com/wp-content/themes/hospa/lib/sample-data/contents.xml! Reason: http_request_failed – cURL error 18: transfer closed with outstanding read data remaining.
Thanks! Please make sure your server meets the Hospa theme requirements before importing demo data. You can check the requirements here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/installation-and-update/theme-requirements-wordpress-setup/
Regards
Hi. I have successfully installed the Theme. and Imported the plugin. But unfortunately I am not able to install the plugin “BookingPress Appointment Booking” I have tried several times. It is showing as installing. But it doesn’t get installed.
Thanks! Please submit a support ticket so our team can assist you as expected.
Here is the support system link: https://support.hibootstrap.com/
Regards
The purchase code is invalid! Please double-check your code carefully. Sometimes, the Envato API may not respond immediately, so try again after a few moments. If the issue persists, please submit a ticket in our support system here.
purchase code: e67ca0f3-c706-45e3-a4b8-297f04f87222
Thanks!
We found that the code is already activated.
If you need any further assistance, please reach out to us through our support system: https://support.hibootstrap.com/
Best regards
The purchase code is invalid! Please double-check your code carefully. Sometimes, the Envato API may not respond immediately, so try again after a few moments. If the issue persists, please submit a ticket in our support system here.
Dear sir i want to purchase this theme but online appointment page are not clear in your demo theme page can you send / upload page design on online appointment page and video tutorial. thanks
Thank you for your interest!
We’ve updated the Book an Appointment page in the demo, and you can now check it here: https://themes.hibootstrap.com/hospa/book-an-appointment/
For more details, please review the documentation here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/bookingpress-appointment-booking/how-it-works/
Feel free to reach out if you have any further questions.
Regards
Hello, I purchased your theme and will be installing it for my client, but I am currently installing it on a demo domain. mert.cagrisahin.tr Once the installation is complete, I will transfer it to the new domain, mertdental.com. Will there be any issues with the activation code? Can you help me?
Thanks for your message!
You can move the license from the demo domain to your main domain by following the documentation here: https://docs.hibootstrap.com/envydoc/hospa-theme-documentation/tips-guides-troubleshoots/theme-license-qa/
If you face any difficulties with license activation, please submit a support ticket through our system, and our team will be happy to assist you promptly.
Here is the support system link: https://support.hibootstrap.com/.
Best Regards
Thanks! Please submit a support ticket so our team can assist you as expected. Here is the support system link: https://support.hibootstrap.com/.
Best Regards
I deactivated at my old test site. I even extended support.. but I can’t open a support ticket and I cant activate the theme. Can you please reset my code or something? 54a02bf5-b21f-41ce-9bbd-73d0f78a9863
Thank you for your message.
We have responded to your submitted ticket.
Kindly check and let us know if you need further assistance.
Regards
I can’t activate the ‘BookingPress Appointment Booking’ plugin.
Thanks!
Please download the free version of the BookingPress plugin directly from their official website: https://www.bookingpressplugin.com.
You can refer to this screenshot for guidance: https://prnt.sc/S1XWXmOrmQ86. Once downloaded, install the plugin manually via your WordPress dashboard.
If you need any further assistance, feel free to submit a support ticket at: https://support.hibootstrap.com/
Best regards
Ability to remove the captions off the banners and boxes in a future release. I have to currently hide and or disable it in the code instead of using elementor.
Thanks for your feedback!
Could you please share a screenshot for better understanding? That will help us review the request more clearly and consider including this feature in our upcoming updates.
Best regards
We imported a demo from the theme, but the other prebuilt pages seem broken in both the editor and the live view.
Thanks for reaching out!
To help you better, please submit a support ticket and include your site URL along with the links to the broken pages. Our support team will investigate the issue further.
Here is the support system link: https://support.hibootstrap.com/.
Best regards
Good morning! I’d like some guidance on customizing the blog area of my site. When I try to make edits through the WordPress dashboard, it won’t let me save, giving me a permission error. Could you please tell me which file I can edit so I can make the necessary edits in this area?
Thanks for reaching out!
Please submit a support ticket and include a screenshot of the error you’re currently facing. This will help our support team assist you in the best possible way.
You can submit your ticket here: https://support.hibootstrap.com/
Best regards
Will this theme have a WCAG (accesibility ready) or is combatibility with a plugin WCAG?
Thanks for your message!
Our theme is not officially marked as “WCAG (Accessibility Ready)” under WordPress standards. However, it follows modern coding practices and can be made WCAG-compliant with some adjustments and the help of accessibility plugins.
You may explore and use accessibility plugins from the following links:
- https://wordpress.org/plugins/wp-accessibility/
- https://wordpress.org/plugins/search/one-click-accessibility/
Feel free to reach out if you have any further questions.
Regards
Please fix home page slider. In Overall website all the slider have same problem. Can you please check & fix this problem. This website is live now.
Thanks for reaching out! Please create a support ticket and share your site admin credentials so we can investigate the issue and assist you accordingly.
You can submit your ticket here: https://support.hibootstrap.com/
Best regards
We have created the tickets. please check on priority basis.
Responded the ticket.
why Advanced Custom Fields PRO and Elementor Pro is not updated automatically in plugin section / theme
Thanks!
We don’t provide a license key for ACF PRO or Elementor PRO. We only include the latest version bundled with the theme.
To update the plugin, please follow these steps:
- Delete the existing ACF PRO and Elementor PRO from Dashboard → Plugins
- Then reinstall them from Appearance → Install Plugins to get the updated version
Note: If you want to enable automatic updates for these plugins, you’ll need to purchase a separate license directly from the plugin authors.
Regards
