39 comments found.
Hi when will the theme be updated? its been since 10 November 2023.
Hi!
An update of Elementor (Pro) crashed the site. Is there any update from the theme available?
Thank you!
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it without support renewal.
Regards.
Hello Christine! Thanks a lot and sorry for the late answer. I just opened the ticket. Kind regards
Hello,
Thank you! Could you please provide us with the ticket number?
Regards
Hi Mira! Your collegue in support says that I have to renew support, although it’s obvious that it’s not my vault. There is a problem with your plugin TRX addons. In the debug.log I see an error message that shows that the problem occurs in the elementor.php file of TRX Addons on line 641, where the get_title_param function is executed. My ticket number is 126593. In so for you just have to make updates (last update 11/2023)! Thanks
Hi!
Could you please open the ticket again? I could give my credentials any more. Thank you!
Thanks for the update – now your theme runs with the newest version of Elementor 
Warm welcome!
Hello i have few presale questions:
i really like home 3 version but i have 2 questions about propertie slider
question 1: why are icons and text (bathroom, bedroom, garage etc.) showed on desktop but not on mobile version, is there a way to turn on so it can be viewed on mobile like that?
quesiton 2: same property slider – is there a way to write for example 2+2 bedrooms, not only one number? beucase my client has apartman building with aditional beds (if necesery)
Hello,
We appreciate your interest in our theme!
1) Such is the default design in the theme. It’s possible to display these details. Our Tech support team may provide you with instructions on how to enable them.
2) It sounds like a great idea, but we do not have such a feature. The field to set bedrooms allows to choose only digits from 0 to 10.
Our Custom Studio will be happy to find a solution for you. Just select “Get a free quote” category at https://themerex.net/support/
Thank you for understanding.Hi!
I would like to know how to change the formatting of the address data on the property details page:
1. A comma after the street 2. Postal code 3rd place with a comma after it, 4. Country
I couldn’t find a file in the Wordpress Editor that I could adapt to this.
Thank you very much and kind regards
Hello,
Thank you for contacting us!
The Properties details are edited under Properties > All Properties. Here is the guide – https://heaven11.axiomthemes.com/doc/#custom_post_types_properties
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi I am looking for personalized listing ( to real estate agency ) in the dynamic page ( customer profile / single announcement page or other ..) sync with the subscription system
1- possibility to Customize field / added modified deleted Option: example: add 3 phone numbers – integrated zoom (like WhatsApp) – add a button or other fields – text zone …
2- multilingual
3- possibility of displaying / hiding ADS advertising
4- visit statistics for subscribers
5- integrating short code
6- Hide competitors in premium offers
Note :
-Possibility to create iOS/ Android mobile application (or with another plugin)?
- Do you offer special customization services?
-Can I send customer requests to technical support ?
Thanks
Hello,
We appreciate your interest in Heaven11!
1, 3, 4, 6. It sounds like a great idea, but we do not have such features.To integrate them extra plugins are required. Also, we do not offer a mobile application integrated with the theme by default. Our Custom Studio will be happy to find a solution for you. Just select “Get a free quote” category at https://themerex.net/support/
2. For multi-language website, please use WPML plugin that is supported with the theme.
5. The theme includes a number of custom widgets and shortcodes – https://heaven11.axiomthemes.com/doc/#shortcodes In case you need to integrate additional shortcodes, Our Custom Studio can help with it. To proceed, please submit a request to “Get a free quote” category at https://themerex.net/support/
Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Hi guys. We just noticed that a youtube video is in the code. Or video via header. Its not commented off when empty. For data protection creating issues.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
i dont need support, just advice on next update. Its in the functions
// Background video $header_video = heaven11_get_header_video(); if ( ! empty( $header_video ) && ! heaven11_is_inherit( $header_video ) ) { if ( heaven11_is_youtube_url( $header_video ) ) { wp_enqueue_script( ‘tubular’, heaven11_get_file_url( ‘js/jquery.tubular.js’ ), array( ‘jquery’ ), null, true ); } else { wp_enqueue_script( ‘bideo’, heaven11_get_file_url( ‘js/bideo.js’ ), array(), null, true ); } }
If you want to remove Youtube API, you may add this code to functions.php file of your child theme:
if (!function_exists(‘heaven11-child_filter_merge_scripts’)){ add_filter(‘heaven11_filter_merge_scripts’, ‘heaven11_child_filter_merge_scripts’); function heaven11_child_filter_merge_scripts($arr_merge_scripts){ $tubular_js_pos = array_search(‘js/jquery.tubular.js’, $arr_merge_scripts); unset($arr_merge_scripts[$tubular_js_pos]); return $arr_merge_scripts; } }
If that’s not what you mean, please submit a ticket at https://themerex.net/support/ and describe the problem in more details – you may send screenshots for a better understanding.
Thank you!
Hello, I want to translate this layout “trx_sc_layouts_search_1972001585” -> search to rechercher.
But your theme don’t have the file for translation.
Hello,
Thank you for contacting us!
You can translate it using the theme language file wp-content\plugins\trx_addons\languages\trx_addons.pot Here is the guide http://heaven11.axiomthemes.com/doc/#theme_translation
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Здравствуйте! Не получается установить демоверсию. При импорте ничего не загружается.
Hello,
Thank you for choosing our theme!
Dummy data installation depends on your server setting. We recommend that you contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit 128M post_max_size 32M upload_max_filesize 32M
If you get “Error load data from file…”, the import is blocked on the server. Please download demo.zip using the following link. Unzip it and upload the extracted /demo folder into /wp-content/themes/theme_name folder. Then go to Appearance -> Install Demo Data and repeat the procedure.
If you still have any issues, please submit a ticket at https://themerex.net/support/ – our support team will provide you with further assistance.
Regards.
Hi there. Can you please advise howe to edit the fullscreen menu: Change size of Logo? Remove the search button… Many thanks
Also is there a way to edit the Text of side menu … Follow Us ? Many thanks
Hello,
Thank you for choosing our theme!
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Hello! I downloaded your theme “Heaven11” through Envato Elements. It’s great, thanks! I tried to submit a ticket, but the system did not accept the Purchase Code, which I have from the license certificate from Envato Elements Item. Whatever. I want to ask where can I make changes to “sidemenu”? For example, I want to replace the text “FOLLOW US” with my own, but I can’t find how or where. Thank you in advance!
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Questions: 1. How do you edit the homepage content using Elementor?? I keep getting a message stating “Your site doesn’t have a default kit.”
2. Why are the 3 skins not setup as individual customizable pages?
Comments: 1. I already submitted support tickets.
2. I loved the look of this theme and when I saw it uses Elementor – I purchased right away. Unfortunately, I didn’t make the connection I had purchased a theme from you several months ago (Briny). I was never able to get it working and abandoned it completely. You denied my refund, and I ate the cost.
I can’t believe I mistakenly purchased another theme from Theme Rex and yet again it’s horribly confusing and complicated to customize!
Hello,
Thank you for contacting us!
It looks like you have managed to solve the issue. Your support ticket has been updated.
Heaven11 archive contains 3 themes (skins) in one package that differ in design. Depending on the skin selected, demo data varies. Just select the required skin in Theme Panel > Theme Dashboard > Skins and modify it to your needs.
Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Besides, we highly recommend getting familiar with the documentation file for the theme. You can find it following the link http://heaven11.axiomthemes.com/doc/
Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Hello,
Thank you for contacting us!
To use the header layout just choose Header simple 2 in the Theme Options of each page at the bottom – https://prnt.sc/67TapNUfpefC
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi!
After the last Elementor update there is a scrolling bar in the middle of the window after opening the burger menu. Is there any fix for this issue?
Thanks and kind regards
Problem solved with CSS … sorry for posting before.
Hello,
We are glad that you managed to solve the issue. Our Tech support team will be glad to assist you with any questions at https://themerex.net/support/.
Regards
For the project Real Estate in North Cyprus we are looking for a template or plugin for booking holiday homes, flats and studios. It is important that you can book a property. The payment is done by the provider. Can your template realise this? Many greetings.
Hello,
Thanks for reaching out to us!
The Booked plugin that is bundled with the theme allows you to create custom booking calendars for each property – https://prnt.sc/1zzl3fb Please check http://heaven11.axiomthemes.com/apartments/ Each calendar can have default time slots, custom time slots and custom fields. This makes it incredibly powerful for business that offers booking on different days.
In case you need multi-day booking, an additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
hi, I downloaded this theme from element, and would like support, how should I proceed. I want to edit the full-screen menu and I can’t find how.
Hello,
Thank you for getting in touch with us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Can you point me to documentation that can help me, edit the full-screen menu.
The full-screen menu can be edited in Appearance > Menus > Edit Menus – http://heaven11.axiomthemes.com/doc/#customizer_settings_menus. The left side menu is enabled in the Theme Options of the page -> Header: https://prnt.sc/1v5vilp
The horizontal menu (e.g. Home 3) can be modified with Elementor – https://prnt.sc/1v61ljq and https://prnt.sc/1v60kbf
Regards.
Hi, I just bought the theme and discovered a bug after installing it. I cannot make a request via the support desk because the message “License key is not valid!” appears. However, I entered the correct license key.
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hi, is it possible to load more pictures in the “Residential Complex Skin” version within the detail pages for the apartments?
Hello,
Thank you for your interest in our WP template!
Absolutely! The theme allows adding multiple property images. Please review the screenshots: https://prnt.sc/1r1c2vj and https://prnt.sc/1r1c0hb Alternatively, you can use Elementor page builder for this purpose.
Regards.
Hi – pre purchase question re wordings on the template – I do commercial sales so would like to change the words in the template – ie beds, baths etc into other terms such ‘approved places’ can this be done easily ?
Greetings, I am thinking of buying the theme but I would like to consult you regarding the header of the site in the demo that you can see does not appear but in the images it does, my question is if that option is not working so that the header appears?
Hello,
Thank you for your interest in our theme!
You can choose any of the available header menu styles displayed on the demo – the burger menu (Home 1, 2) or one with header navigation – http://heaven11.axiomthemes.com/home-3/
Regards.
Hello, it would be possible to keep 2 headers, both home 1 and home 3 header horizontally and vertically.
Hello,
Sure. It is possible to have the header menu from Home 1 and the burger menu from Header 3 at the same time. Our Support Team will provide you with the instructions on how to do it. Just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hello, I see any mention of Payment Gateways or Wooccomerce
Hello,
Thank you for your interest in our theme!
Woocommerce plugin is not integrated into the theme by default. However, you may install the plugin and try using it. In case additional stylesheets for shop/product pages are required, our Customization studio can create them for full plugin compliance. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Also, please check these themes with WooCommerce compatibility:
1. https://themeforest.net/item/amuli-single-multiple-property-real-estate-wordpress-theme/24672834
2. https://themeforest.net/item/windsor-apartment-complex-single-property-theme/17622348
3. https://themeforest.net/item/quick-sale-single-property-real-estate-theme/11004473
4. https://themeforest.net/item/casamia-property-rental-wordpress-theme/20992167
Regards.
