Please activate all required and recommended plugin to fix the issue.

Hi feedflexcreatives,

Thank you for reaching out. This issue may occur if certain sections, such as the header, title bar, footer, or off-canvas, contain blank content. Elementor’s script can sometimes generate duplicate content in such cases.

Please check if the “Title bar” or any other section is empty. If you don’t want a specific section to appear on a page, you can disable it either through the “Customizer” or via the “Page Options” metabox:

1. Navigate to Admin > Pages
2. Edit the affected page
3. Scroll down to the “Page Options” metabox
4. Adjust the settings for the header, title bar, footer, etc., as needed

If the issue persists after trying these steps, please let us know, and we’d be happy to assist further.

Thank you.

Hello demetraivanova,

You don’t need to re-import the Blog page separately, as WordPress automatically generates it by default. If you’d like to display your blog posts in a grid layout (similar to what you see on our demo site), you can achieve this using the Elementor “Blog Posts” widget. This allows you to easily control the layout, style, and grid options without needing an additional import.

Thank you.

Thank youuu! You rock!

Hello a_designe,

Thanks for reaching out to us. Elementor Pro is not required for the theme to function – our entire demo site was built using the free version of Elementor, and all features listed on the item details page work perfectly without Elementor Pro.

That said, if you choose to use Elementor Pro, you’ll simply unlock its extra features (such as advanced widgets and templates), but it’s completely optional. The theme itself does not depend on it.

Thank you.

Hi yassermsc,

Thank you for purchasing our theme! The theme is fully compatible with WooCommerce, and you can easily set up your online store by following these steps:

1. Install WooCommerce Plugin: Go to Admin > Plugins > Add New, search for “WooCommerce”, and install/activate it.

2. Import WooCommerce Default Demo Data: Go to Admin > WooCommerce > Status > Tools and use the built-in option to import the default WooCommerce sample products.

Video tutorials: https://www.youtube.com/results?search_query=import+woocommerce+demo

3. Create / Assign Pages:
If pages are not created automatically, you can create them manually and add the respective shortcodes:

- Shop → [woocommerce_shop] (or simply use the “Shop” page created by WooCommerce)

- Cart → [woocommerce_cart]

- Checkout → [woocommerce_checkout]

- My Account → [woocommerce_my_account]

4. Set Pages in WooCommerce Settings: Go to Admin > WooCommerce > Settings > Advanced and assign the correct pages for Shop, Cart, Checkout, and My Account.

5. Configure Products & Store Settings: Add your products under Products > Add New, and adjust general store settings, payments, and shipping options under WooCommerce > Settings.

Once these steps are complete, your store should be ready to use.

Documentation for shop list, single and cart page: https://premiumthemes.in/docs/orbius/#woocommerce

Thank you.

Hi, on following the above steps I have installed Woocommerce in the site. But the problem is, the shop page layout doesn’t align with Orbius theme. it is something different and comes with a right sidebar. I tried to disable sidebar in customize are but still the sidebar appears.

Please suggest the process on having Orbius specific layout for shop and other related pages like in Anant e-commerce theme.

Please select “No Sidebar” for shop list page ( https://snipboard.io/bk1vJ7.jpg )

Hello viclogicoptixor,

The service icons on our demo are licensed stock for preview only, so they aren’t included with the theme. To use those exact icons on your site, please license them directly from the source (e.g., Freepik); otherwise, you can use the free/open-license icons included with the theme.

Thank you.

Thank you.

Helo garanceouzeau,

Could you please share your website URL? This will help us check whether you’re using the default header or a custom one. Based on that, we can provide you with the correct steps to update it.

Thank you.

https://yuliussdesign.com/

Hello garanceouzeau,

We noticed that your website is experiencing a mixed content issue. When logging in via HTTPS, it redirects to HTTP. As a result, images uploaded through the HTTP login are not displaying properly on the HTTPS frontend. This can be resolved by updating the site’s configuration, and there are many step-by-step tutorials available online that explain how to fix it.

Please note, this issue is not related to the theme or plugins, but is instead a core WordPress image upload and display configuration matter. For your convenience, here are some helpful resources:

Youtube video search: https://www.youtube.com/results?search_query=mixed+content%2C+image+display+issue+http

Example video to issue fix: https://www.youtube.com/watch?v=o8vjVauEWGY

Thank you.

Hello eliasnoelp,

Please send us your website’s admin login details via our profile page contact form so we can review your shop settings and fix the issue. ( https://themeforest.net/user/softwebmedia )

Thank you.

Hello Mindkicks,

We understand the inconvenience you’re facing. Unfortunately, we can’t provide direct assistance for this specific issue, as the site has undergone customizations and additional plugins have been installed, which makes it difficult to determine the exact cause.

You may try restoring your site from a backup taken before the problem started. If the dropdown issue persists on a fresh setup of the theme (without extra plugins or customizations), we can then check and fix it for you.

Thank you.

Hello, All right, but we have purchased WPML and also have translation credits there. Initially, we used Polylang Pro, but we were told it doesn’t support automatic translations for Elementor.

Would it be a problem if we want to use WPML instead?

Thank you.

Hello,

We understand that you already have translation credits with WPML, and you’re free to use it with the theme. However, our theme is mainly tested with Polylang, and for automatic translations in Polylang, you can try the AutoPoly addon or similar plugins.

If you decide to proceed with WPML and face any issues, their support team would be best equipped to assist, as our support is limited to Polylang-related setups.

Thank you.

Thank you.

Hello,

The purchase code is not visible in your comment. Please log in using the account from which the theme was purchased and send your support query from there. This will allow us to verify the purchase and assist you further. Additionally, please note that the theme officially supports the Polylang plugin. Full compatibility with WPML is not included with the theme, so certain features may not work as expected.

Thank you.

Hello,

Yes, this can be achieved with custom CSS. You can refer to online tutorials for guidance on implementing this effect for your specific requirement. Here’s a helpful link: https://tinyurl.com/kdaa2wjm

Thank you.

Hi,

This error is related to the Envato Market plugin and usually happens due to one of the following reasons:

1. Incorrect or expired token – Please ensure your Envato API personal token is correct, has the required permissions, and hasn’t expired.

2. Missing API permissions – The token must include access to:

- View and search Envato sites
- Download your purchased items
- List purchases you’ve made
- Verify purchases you’ve made

3. Rate limit or temporary API block – Sometimes, too many API requests can trigger a temporary block.

Solution:

- Go to your Envato Tokens page – https://build.envato.com/my-apps/
- Recreate a new token with the correct permissions
- Reconnect it through the Envato Market plugin settings in your WordPress dashboard

If the issue continues, try disconnecting and reconnecting your account, or temporarily disable any security/firewall plugins that may block external API requests.

Documentation: https://premiumthemes.in/docs/common/theme-update/index.html#theme-automatic-updates

Thank you.

I chose the standard menu from the beginning and only adjusted the colours, font & navigation. It is interesting that it is absolutely problem-free in edit mode and goes right to the edge, but not in use. Even a completely new header does the same. There is always a margin on the left and right.

Kindly provide your website’s admin login credentials via the contact form on our profile page. This will allow us to review the issue directly and provide you with an accurate solution. ( https://themeforest.net/user/softwebmedia )

Thank you, I have just sent it.

Hello webandcrafts,

Please update both the “Orbius” theme and “Orbius Core” plugin to the latest versions. ( https://premiumthemes.in/docs/common/theme-update/index.html#theme-automatic-updates )

Also, consider optimizing your site—your homepage hero image is 936KB and can be reduced to around 313KB to improve speed. ( https://postimg.cc/XrnW6VGY )

https://premiumthemes.in/docs/common/speed-up/index.html#choose-a-quality-hosting-plan

Lastly, check Admin > Theme Panel > Theme Dashboard > System Information to ensure your server meets the minimum requirements for Elementor and the theme.

Thank you.

Yes, I did that. Thank you for your help and assistance, appreciate it!

Now the about us page broke.. https://digital.ivel.org/za-nas/ Can you please take a look?

There can be several reasons for this type of issue. Please try disabling any plugins that are not included or recommended with the theme. You can also use WordPress revisions to restore the page to a point before the issue occurred. ( https://premiumthemes.in/docs/instant-solution/#debugsteps )

Also, please note that your support license has expired. Kindly renew it to continue receiving assistance.

Hello heidijacobsen77,

Thank you so much for your purchase!

To help you get started easily, we’ve created a detailed documentation where you can copy all the content from the preview site and begin customizing your theme by simply replacing the images and text.

You can access the documentation here: https://premiumthemes.in/docs/orbius/#1-introduction

This will guide you step by step through setting up your front page, subpages, and more. Let us know if you need any further assistance!

Thank you.

Hello Mindkicks,

Here are the steps to change the portfolio item slug:

1. Install and activate the child theme.
Documentation: https://premiumthemes.in/docs/orbius/#5-child-theme

2. Edit the “functions.php” file:
– Go to Dashboard > Appearance > Theme Editor and open the child theme’s “functions.php” file.
– Alternatively, you can edit it via FTP in the “wp-content/themes/orbius-child-theme” directory.

Add the following code to the “functions.php” file:

function custom_portfolio_slug() {
     return 'portfolio-item';
}
add_filter('mk_portfolio_slug', 'custom_portfolio_slug');

3. Customize the slug:
Replace the ”portfolio-item” text in the above code with your custom text.

4. Refresh permalinks:
Go to Dashboard > Settings > Permalinks and save changes without editing anything. This step is necessary to refresh the permalinks and ensure the new changes take effect.

Thank you.

Great, thanks a lot!

Hello harryp44,

Thank you for choosing our theme! To assist you better, could you please share your website URL so we can review the current setup? Additionally, it would be helpful if you could provide more details about the buttons you’d like to add—specifically, the type of buttons and where exactly you want them to appear in the header.

Thank you.

Hello CALC29,

To use your saved template for another item in your portfolio, please refer to the following tutorials:

Video Tutorial: https://www.youtube.com/watch?v=xVJ8xFUMs9I

Written Tutorial: https://elementor.com/help/how-to-duplicate-an-elementor-page/

Thank you.

Thank you !