98 comments found.
Is my license active? If so can you rest it?
Hi, your license ending in “f9131d1” is ready to use, just in case, I did a hard reset.
Regards
Hi, could you please deactivate license of my old domain, old domain no longer exist
Hi, sure no problem, it is done.
Regards!
please add rtl support …
Hi, could you please deactivate license of my old domain, old domain no longer exist
Hi, no problem, I just deactivated the old domain.
Best,
Hi. Please deactivate the license on my old domain, I don’t have access anymore there. Need to activate it on my new domain. Thanks!
Hi! sure no problem it is done.
Regards!
Hello. Could you deactivate the license on my old domain as I used it for dev purposes, and now I lost access to it and need to activate it on a new domain to keep there.
Hello! no problem I just deactivated the old domain, now you can register your license again.
Best,
I’m getting this error when trying to create a support ticket on the support site:
"3.Whoops, something went wrong ...
Sorry, the license key is not valid!"
1) Yes I know the key is correct as I’m copy & pasting it.
Hello, thank you for contacting us
Could you please try again, I just manually deactivated the active domain, but if you still facing issues just let us know.
Best,
how to show images of posts in category and sub category pages? i want it to appear almost as gallery
Hi! thank you for contacting us
I would highly recommend to create a new ticket here: https://estudiopatagon.ticksy.com/submit/#100022305 sharing your website url and if possible a screenshot and a technical agent willl help you asap.
Best,
Is the feature to display post updated date in post meta available?
Hello, thank you for contacting us
No sorry, it is available just as a Widget. But if is something you really need, you can contact us for this small customization after purchased.
Best,
I noticed that the theme does not display an author box or author profile at the end of single posts. Could you confirm if this feature is available in the theme? Having an author profile is very important for Google EEAT (Expertise, Authoritativeness, and Trustworthiness).
Hello,
Currently there is an option to enable author below title (only link + avatar).
But if is something important for you, you can add a widget like the personal demo: https://themes.estudiopatagon.com/wordpress/zento-personal/
Best,
Hi, i am trying to get the three columns on the footer? Why the all stack below on desktop? in the middle it stays empty where it should be another links or somthing. Thanks
Hi! thank you for contacting us
I would recommend to raise a support ticket here: https://estudiopatagon.ticksy.com/ sharing you website url and we will be glad to help
Best,
Unable to show posts only from 1 category on homepage from homepage builder.
All posts keep showing up for all sections even though I tried to select one category
Hi! I would highly recommend to open a new ticket here https://estudiopatagon.ticksy.com/ and a technical agent will help you asap.
Best
please answer ticket no 4202103
Hi! sure no problem, your ticket will be replied ASAP.
Please note, if your ticket was created on saturday or sunday, it could experience a delay.
Best,
And another bug: below the post content, between post to post navigation and related posts, I have an irritating newsletter form. Here is a screenshot:
https://prnt.sc/cvpxOZqiG2rrMay be you can help to fix this too, please?
Regards, r.
Resolved.
Hi, the Logo SVG icon (optional) from remix.icon is not working here with the last version of your theme. It remains invisible. May be you can fix this, please?
Thanks, r.
Hi, just tested the SVG option and it works without issues: https://prnt.sc/mlpzK3rvK7lg probably it is related to a specific configuration of your server.
In that case it will be required to open a new ticket on https://estudiopatagon.ticksy.com/ for technical support.
Best
Sorry, my support is over and I don’t pay 40 $ for this problem. I think it is not a server problem because it works well and is visible on mobile, but not on my Mac (in all browsers).
Regards, r.
Thank you for the new information, in this case I just raised a new request to check if there is any bug (specifically Mac devices).
If we found a bug, we will patch it in the very next update.
Regards
I have one issue and custom question:
1) The sticky menu is missing padding or a top margin. The button & logo are partially hidden by the WP nav (admin/user) bar. I used the browser inspect to get the name to fix it, but it uses the same name as the main menu.
2) I have to add custom colors to the POST TABS. I got everything except the HOVER css for the tabs. I need to know the class to change the background color & font color of the tabs hover.
Here’s an image for what I mean: https://smashnerds.com/wp-content/uploads/2025/06/issue-examples.jpg
Also the object in the screenshot (below) keeps appearing even after deleting the HTML code and even using:
<!—cometent->
To hide it. How can I disable or turn off what ever this is?
https://smashnerds.com/wp-content/uploads/2025/06/issue-examples-2.jpgIgnore the “Also the object in the screenshot…”. It was due to a third party plugin.
<div id="highlighter--hover-tools">
<div id="highlighter--hover-tools--container">
<div class="highlighter--icon highlighter--icon-copy" title="Copy" />
<div class="highlighter--icon highlighter--icon-change-color" title="Change Color" />
<div class="highlighter--icon highlighter--icon-delete" title="Delete" />
</div>
</div>
<div id="highlighter--hover-tools">
<div id="highlighter--hover-tools--container">
<div class="highlighter--icon highlighter--icon-copy" title="Copy" />
<div class="highlighter--icon highlighter--icon-change-color" title="Change Color" />
<div class="highlighter--icon highlighter--icon-delete" title="Delete" />
</div>
</div>
<div id="highlighter--hover-tools" style="display: none;">
<div id="highlighter--hover-tools--container">
<div class="highlighter--icon highlighter--icon-copy" title="Copy" />
<div class="highlighter--icon highlighter--icon-change-color" title="Change Color" />
<div class="highlighter--icon highlighter--icon-delete" title="Delete" />
</div>
</div>
That code keeps appearing after saving a page. It just randomly appears in PAGE EDIT body text area.
I’ve deactivated all plugin that are not apart of the theme and this issue still happens. I even changed themes and the issue goes away.
Here’s a video: https://www.youtube.com/watch?v=PXrCv8lXpgI
Ticket updated.
Login credentials updated.
is it possible to have a sticky menu on the top that is not hamburger menu? I want to be able to show the categories menu for easy navigation
Hello, do you mean this sticky menu? https://themes.estudiopatagon.com/wordpress/zento/?header=minimalist
I would recommend to open a new support request on https://estudiopatagon.ticksy.com/ and We will detail step by step.
Best,
yes that is correct. how do i do that?
Something strange is happening. Whenever I am editing a post in the WordPress editor, my system starts slowing down and the browser tabs start crashing and I have to reload last autosave. What is going on?
Hello, that’s strange issue.
The first step to detect the problem is to disable all plugins except Zento functions, but I would recommend to open a new ticket here: https://estudiopatagon.ticksy.com/ and a technical agent will help as soon as possible.
Highly recommended to share temporal admin access to quickly identify where is the problem.
Best,
I saw that there was a theme update today for Zento 1.4.7 but my version already says 1.4.7. Am I missing something? Do I still need to update?
Hello, thank you for contacting us
No worries, you have the latest version of Zento, here is the full changelog: http://updates.estudiopatagon.com/changelog/zento
Probably you received an automatic email as a new customer.
Best,
HI, thank you for contacting us
I would recommend to open a new ticket here: https://estudiopatagon.ticksy.com/ sharing your website url and technical agent will help you with your issue.
Currently the comments area is more dedicated to pre-sales questions.
Best,
This item was featured on ThemeForest
Elite Author
Contact the Envato Market Help Team
