107 comments found.
Imported the skin, but I am having several issues, especially with animations, hovering effects, and the like. I have Elementor, Elementor Pro, and WordPress on the latest versions. Do you have recommended versions that work best with your theme?
The (Financial Planning) headings from the demo content don’t work on my side. Even though I have Elementor Pro activated. Inspector (public page) shows the widgets offset off-canvas by left/right, not transform. With CSS resetting `left/right` to `0/auto` and `overflow: visible`, titles appear, but parallax no longer scrolls. No caching or optimization plugins, enabled Debug Mode, and disabled Optimizations from ThemeREX Addons Settings, still the same. Can you help, please?
After debugging the issue further, I’ve identified the specific technical cause:
Root Cause: TRX Addons parallax system is positioning heading elements using left/right CSS properties with extreme negative values (e.g., -844.56px, 844.56px) instead of using transform properties. This breaks Elementor Pro’s motion effects, which expect transform-based positioning.
Affected Elements: Headings with these classes: – .trx_addons_parallax_blocks_inited – .sc_parallax.slide-title-left – .sc_parallax.slide-title-right
Console Output Evidence:
Off-canvas element: elementor-element-9b352fd [...] 844.56px -844.56px
Off-canvas element: elementor-element-94c7013 [...] -844.56px 844.56pxBoth elements show data-parallax-params attributes with TRX Addons parallax configuration, indicating a conflict between your parallax system and Elementor’s motion effects.
The Issue: Your parallax implementation uses absolute positioning (left: -844px) to move elements off-canvas, but this prevents Elementor’s transform-based parallax from working correctly. When I reset left: 0, the headings become visible but lose parallax functionality.
Please advise! Your support is highly appreicated!
Hello,
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
It says (Your Support is expired, you can renew it here.). I am using the token from Envato Elements.
Fresh WordPress installation, installed the parent theme, activated ThemeREX Addons plugin, installed child theme, imported demo content, but the whole site broke.
```php Fatal error: Uncaught Error: Call to undefined function tax_help_gutenberg_is_fse_theme() in /home/customer/www/v2.domain.net/public_html/wp-content/themes/tax-help/functions.php:620 Stack trace: #0 /home/customer/www/v2.domain.net/public_html/wp-includes/class-wp-hook.php(324): tax_help_wp_head(’’) #1 /home/customer/www/v2.domain.net/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/v2.domain.net/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/v2.domain.net/public_html/wp-includes/general-template.php(3192): do_action(‘wp_head’) #4 /home/customer/www/v2.domain.net/public_html/wp-content/themes/tax-help/header.php(15): wp_head() #5 /home/customer/www/v2.domain.net/public_html/wp-includes/template.php(810): require_once(’/home/customer/...’) #6 /home/customer/www/v2.team-players.net/public_html/wp-includes/template.php(745): load_template(’/home/customer/...’, true, Array) #7 /home/customer/www/v2.domain.net/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #8 /home/customer/www/v2.domain.net/public_html/wp-content/themes/tax-help/front-page.php(9): get_header() #9 /home/customer/www/v2.domain.net/public_html/wp-includes/template-loader.php(106): include(’/home/customer/...’) #10 /home/customer/www/v2.domain.net/public_html/wp-blog-header.php(19): require_once(’/home/customer/...’) #11 /home/customer/www/v2.domain.net/public_html/index.php(17): require(’/home/customer/...’) #12 {main} thrown in /home/customer/www/v2.domain.net/public_html/wp-content/themes/tax-help/functions.php on line 620 There has been a critical error on this website. ```
I dropedd this `mu-plugin` and it solved the issue
```php <?php /** * Shim for Tax Help missing helper. * Safe to keep or remove after updating the theme/plugins. */ if ( ! function_exists( ‘tax_help_gutenberg_is_fse_theme’ ) ) { function tax_help_gutenberg_is_fse_theme() { // Prefer WP core if available; otherwise default to false (classic theme). return function_exists(‘wp_is_block_theme’) ? wp_is_block_theme() : false; } }
```
hello,
We could not reproduce the issue on our end. Please make sure you’re using the latest theme and plugins versions. Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Repeated the data import sequence several times and it finally worked, thanks!
Warm welcome!
Our previous server has crashed, and I can no longer access it to deactivate the license. I’m currently setting up a new environment for our company website. As part of our workflow, server crashes and recovery processes are expected and may occur again in the future during testing and deployment.
Unfortunately, the license reset tool at https://deactivate.themerex.net/ now shows: “You’ve reached the maximum reset attempts.”
Could you please help reset or deactivate the license from your side for my account?
Hello,
Thank you for contacting us!
Please use the option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. It doesn’t require support renewal. Our Tech support team will help you as soon as possible.
Regards.
thanks, I’ve just opened the presales ticket, please take a look.
Thank you! We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Have a nice weekend!
Hello guys,
I really do love your theme I consider buying it but I have one question. Does the theme supports multi-lange? Is there any theme compatible language translate WordPress plugin?
Hello,
Thank you for contacting us!
Absolutely! The theme supports WPML plugin for multi-language website. Please feel free to use it.
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://tax-help.ancorathemes.com/doc/#theme_translation
Regards.
I might go with Poedit because its cheaper than WPML and its compatible with your theme and you got a documentation which is perfect to me!
Is it a good idea to use this theme for my client’s https://vatcalculatorg.com/ blog? Please give me an idea. Thanks in Advance!
Hello,
Thank you for being so interested in our theme!
Absolutely! Feel free to use the theme for your website. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hello, please HELP!!! I am trying to finish as fast as possible and the theme is not behaving correctly. Please check my support ticket #92469 I opened it today.
To edit and customize should i need premium elementer plugin ????
I purchased this theme only the other day and it said it could not be activated because the licence is being used by a domain already. I have not used this theme on any domain in fact I have not even used it before. I am finding support really difficult to get an answer. You are giving tokens and keys out that are already used and this is delaying my project.
Hello,
Thank you for contacting us!
According to our records, the theme has been activated on your domain. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://tax-help.ancorathemes.com/doc/#domain_disconnection
We’ve reset your license key, you may use it again. Please check your support ticket at https://support.themerex.net/ticket/76027
Regards.
Hello sir..,
Should i need to buye elementer plugin or i will get from you
Sir i want to make price tag. It is possible ?
Hello,
Thank you for your interest in our theme!
With WooCommerce, it is possible to add product tag – https://woocommerce.com/document/managing-product-taxonomies/#product-tags To have price tag, an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Problem With importing demo it says An error occurred while fetching file from: https://demofiles.ancorathemes.com/tax-help-new/ocdi/posts.xml! Reason: 404 – Not Found.
please help
Hello,
Thank you for contacting us!
Most likely, the problem is related to the 3rd party plugin “One click demo import”, you should deactivate it to avoid any issues with the built-in import tool. Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo – https://tax-help.ancorathemes.com/doc/#installation_demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Just got an error regarding PageLayer, site is now in recovery mode. (an error of type E_PARSE was caused in line 325…../wp-content/plugins/pagelayer/main/woocommerce.php. Error message: syntax error, unexpected ‘)’ Anyone know what to do on this?
Hello,
Thanks for reaching out to us!
Let our Tech support team have a closer look at your website settings. Could you please give us a link and temp access to your site in your support ticket, so we could take a look? Our support will handle this as soon as possible.
Regards.
Hello When i try to upgrade to above php7.2 i get these errors:
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/XXXXXX/public_html/wp-content/plugins/essential-grid/includes/item-skin.class.php on line 1041
Warning: Cannot modify header information – headers already sent by (output started at /home/XXXXXX/public_html/wp-content/plugins/essential-grid/includes/item-skin.class.php:1041) in /home/XXXXXX/public_html/wp-includes/functions.php on line 6878
What could the problem be? Do i need an update for the theme?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
What is the color code of the blue FREE CONSULTATION or DISCOVER NOW boxes? Thanks.
Hello,
Thank you for choosing our theme!
The color code for the blue buttons is #0000df
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
“Tax Help – You have version 2.0.1 installed. Update to 2.1.0.” I am getting an error everytime I update. I downloaded the themeforest Zip file, but the one downloaded is an old file 2.0.0.
From the Host Cust rep: “I really appreciate the patience . I have checked with all the sever setting and configuration , everything works perfectly . I have tried to update theme from my end and it won’t allow update the theme , because the theme script is outdated and new theme updated is not syncing . So I request you to contact theme vendor and say them to update script and take fresh backup of the theme so that we can upload it hear in the server and make it work “
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: https://tax-help.ancorathemes.com/doc/#installation_theme_update
In case you experience the issues, please submit a support ticket at https://themerex.net/support/ and our Tech support team will be glad to help you solve them.
Regards.
Thank you. Where will I download version 2.1.0? The one on this site (themeforest.com) is still version 2.0.1 .
Can’t update the theme in the Dashboard using ThemeRex Updater. I m getting an error. I contacted the Host customer service and she tried to fix it but she was not able to fix. She said “the theme script is outdated and new theme updated is not syncing . So I request you to contact theme vendor and say them to update script and take fresh backup of the theme so that we can upload it hear in the server and make it work”
Themeforest Theme file is not version 2.1.0.
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you. The updated theme will be released as soon as possible.
Thank you!
Will not activate after install via Wordpress dashboard or ftp. After theme is activated it shows white screen and “There has been a critical error on your website”.
Hello,
Sorry for delayed reply – we don’t work on weekends.
Please make sure that your server PHP configuration limits are as follows:
- max_execution_time 600 - memory_limit up to 256M - post_max_size 32M - upload_max_filesize 32M
If you still have issues, please provide us with your website details in support ticket at https://themerex.net/support/ – our team look into the issue and assist you.
Thank you in advance.Is there any ways to disable/change the button hover effect? It seems collapse with other plugin hover effect. Been sending ticket but no respond.
Hello,
Sorry for delayed reply – we don’t work on weekends.
Your support ticket was replied. Please expect our reply to your latest reply shortly.
Thank you.
Will this theme be updated so that it works with WP 5.0
Hello,
Feel free to update to WP 5.0. If you would like to proceed with editing pages with WPBakery page builder, please make sure that it is updated to version 5.6.
You can get this version in tickets: https://ancorathemes.ticksy.com/
Thank you.
Hello When i buy do i get the template populated with images as shown in demo so i can just change the text and image were necessary?
Hello,
We appreciate your interest in our theme! The theme package has “one-click import” tool allowing to import all the demo data and make the website look as on the demo. After the installation, you only need to replace the images and text in a user-friendly Visual Composer.
Demo images will have watermarks as they are copyrighted to their respective owners. If there is a need, we may send you the list of image ids from depositphotos.com so you could use them on the site too.
Regards
Hi, do you provide the PSD files for the design for this theme? Do you provide them before or after we purchase the theme. Thank you,
Hello,
Thank you for your interest in our theme! PSD files are provided after the purchase. You may submit a request at https://ancorathemes.ticksy.com/. We will send you a download link.
Regards
when i follow the link to item support. it is not clear how to get it. A list is offered of 50 or so items which you have available and neither ancora themes or the item which i purchased tax.help are offered as an option. How to proceed?
http://prntscr.com/ierxsb
Thank you!
