44 comments found.
Hello! I am messaging regarding the Do Good theme. I purchased some years ago. I hired someone who just ruined my site. I am happy to pay for renewal support. I just want to confirm that the support will direct me on how to make specific elements. I have been a customer for over ten years. I was very satisfied with another developer. He was very helpful on instructing me on how to customize. I want to ensure when renewing the support that select them support will be as helpful. Again, I hired someone. The made a mess of my site. I always am better off when I do it myself. Again, if I renew support, I will receive specific instruction on how to make specific elements to my site.
Here is the site. This nothing of what I want. The developer kept taking liberties, not following instruction. I paid him but he didn’t do what I instructed. I am better off doing it myself. Below is the site
https://jointheblackparty.comHello,
We are sorry to hear this.
Our support team is trying their best to assist all of our users and provide guidance on how to utilize theme options. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t believe you read my message. You provided links to Stockholm, I purchased the DoGood them. Can you provide a link to the tutorial for DoGood please?
We are sorry if there’s been any misunderstanding, however, links in the previous reply are instructions on how to submit support request and documentation for DoGood theme. Documentation is also linked on ThemeForest page (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center, and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This theme keeps breaking my site. The white screen of death comes every time I activate the theme and I have to keep restoring it
Hello,
Have you perhaps installed the theme on a site with existing content that was previously made with some other theme? We usually recommend installing the theme and importing the demo on a clean installation. Also, we recommend using PHP 8.3 or some previous PHP version.
The theme is working correctly on our installation. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I just purchased your theme DoGood Im trying to enter my purchase code and to register but it just says Please Wait and it never allows me to do anything. Can you please help!
Hello,
Thank you for using our theme.
This was due to the temporary server downtime and registration API is working correctly now. Please clear your browser cache and try once more.
If you are still getting the “Please Wait…” message during registration – suggestions from this article can help.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I purchased and installed the DoGood theme with Elementor and Revolution Slider and I’m experiencing an issue only on iPhone using Chrome browser.
Problem description:
Revolution Slider works correctly on: Desktop (Windows / macOS) Android (Chrome) iPhone using Safari But it does NOT work on iPhone when using Chrome.
Thanks, A.
Hello,
Thank you for using our theme!
This might due the browser itself. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i dont remember the old domain it was registered so i can de register it and register in the new domain. How can I find out on which domain it was registered?
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Attachments from demo didn’t import. Opened a support ticket, but slow to respond…
Hello,
Your ticket has been updated with a reply. We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So far so good. Seems like a good theme. thx
Thank you. We are glad to hear this.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team here and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello!
It’s impossible for me to login to the help center. After entering the credentials the pages shows “working…” and nothing happens. Any ideas what I can do?
Thanks for your help! 
I tried to register three times – now it works.
Hello,
We are glad to hear this. Our support agents will assist you as soon as they reach your tickets.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello after your theme update, the post carousel is no longer functioning as a carousel, the column setting doesn’t work.
Hello,
Please contact us through this email, include your purchase code in the email, and one of our support agents will investigate and assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I insert the search symbol in the site header?
Hello,
You can add “DoGood Search Opener” widget to the header widget area. For more detailed overview of available widgets and widget areas please check the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, some sliders doesnt display anymore since the last update. Can you help me to correct that ? Thanks a lot. John.
Hello,
Are you perhaps using the Qi Addons for Elementor plugin with the theme? The issue is most likely related to the swiper library from the Qi Addons plugin. Try to update the Qi Addons plugin to the latest version and disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your’re so great!
Guys /girls, that’s what we call a perfect & quick support.
John.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
¿Puede alguien actualizar esta plantilla para que aparezca el logo de “Twitter” correcto????????
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
In the meantime you can try using an image or SVG to add the new icon. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Lo siento pero no tengo ninguna opción para utilizar un código svg
Hello,
The HTML widget can be used to add SVG code to your page. You can use it to add a Twitter SVG icon as well.
If you need further assistance please submit a ticket at our Help Center and our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please tell me where I can located the instructions for this theme. I purchased a while ago. Just having the opportunity to work on the theme. Have a challenge understanding how to navigate. Where can I find the instructions to this theme?
Hello,
You can find our theme’s documentation here as well as our Knowledge Base with many helpful articles that might help you on the way of developing your website.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
when is the theme getting updated?
Hello,
The theme is supported and it will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is this theme is compatible with buddypress and “social plateforme” that i include with?
Hi there,
Thanks for taking an interest! Please note that we have not tested the theme with this plugin and cannot guaranty theme compatibility. Usually most of our themes are compatible but we simply cannot guaranty compatibility since it has not gone trough the testing stage.
Thanks for understanding.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre-sale question: is this theme compatible with latest WordPress version? The theme has not been updated in a year.
Hi there,
Thanks for writing in! The theme is compatible with the latest version of WP.
We hope this helped and are available for any additional questions you might have.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre-sale question: is this theme compatible with Mollie payment system.
Hi there,
Thanks for taking an interest! We have not tested this payment system, if there is official WooCommerce payment getaway for this then it should work, but for a third party plugin please understand that we cannot guaranty theme compatibility.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Update needed! My site broke with core updates from Wordpress. I had to rollback to Wordpress 6.0.5 for my banners and logo to reappear on my website, and there are still problems. When will an update be available that is compatible with Wordpress 6.3.1? I loved this theme, but if it isn’t updated, it isn’t any use to me.
Hi there,
We have tested the theme with the latest WP version and it is fully compatible, everything displays well and without any issues, so this is something that we need to check on your end. So please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
prebuy question.
When will the update come?
Thanks!
Hi there,
Please note that our developers are constantly working on updates for all our themes. We are always working on our new theme updates, where we are including the latest versions of included plugins or implementing some fixes, or adding new feature but we can’t tell exactly when it is going to be released, but we hope that update will be available soon.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Friends, any update for this year? Since last year they have not made compatibility updates, that makes us doubt the purchase. Regards !
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Current version of the theme should work correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
