112 comments found.
Hi, I’ve changed my website hosting provider. The domain used to have “www” but now it doesn’t. When I enter the theme code, it says: “Purchase code is already registered to domain: www…” What can I do? Thanks.
Hi,
Thank you for purchasing.
Could you please provide your purchase code using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Can no longer find the artale theme templates in the folder.
Hi,
Thank you for purchasing.
It’s issue with Elementor template library in v3.32.2
We will look for the solution and will release the update soon. Thank you.
Has anyone had issues with their menu, headers, or review widgets not working? I’ve been working on this with my hosts support team for a week now and we are no further than we were to begin with. I can restore a previous backup and my site looks normal for a few seconds and then breaks again.
I did recently migrate my site from BlueHost to SiteGround is that information is helpful.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am getting this message when submitting a ticket “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
I replied to your ticket. Could you please continue there. Thank you.
I migrated my domain to a new hosting space and a new provider, and now my license code is no longer valid. The domain is still the same. How can I update it?
I find it truly absurd that I cannot receive assistance for a problem related to the protection systems of the Artale license I purchased. I moved my domain (the same one) to a new server. That’s all…
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
thanks for your kind reply. I think it’s important to clearly state this in the purchase procedures. I wasted two days trying to resolve the issue of transferring the license from my old server to the new one.
Artale theme templates no longer visible in Elementor, is an update coming on this issue?
Hi,
Thank you for purchasing.
It’s issue with Elementor template library in v3.32.2
We will look for the solution and will release the update soon. Thank you.
Okay, fonts are now also in bold. Motopress appointment also doesn’t update anymore unless you pay via their website
Goodday, I have installed the latest version but the new demo homepages are not their: https://artalev2-2.themegoods.com/ How do I get these version of artale?
Thank you in advance.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, i have the same issue reported by others….. I updated to version 2.2 of Artale Theme Elements, but unfortunately the problem remains the same, no templates appear in the library. This makes me think the bug hasn’t been fully identified or resolved yet.
Hi,
Thank you for purchasing.
It’s issue with Elementor template library in v3.32.2
We will look for the solution and will release the update soon. Thank you.
I’ve got the same problem with elementor. My site is down.
Hi,
Thank you for purchasing.
Please download the latest version of theme from your account and you should be able to install “Artale Theme Elements for Elementor” v2.1.2 which will fixes the issue.
I get the following message: Installation failed: Folder could not be created.
Please unzip the file and upload artale-elementor folder to your server /wp-content/plugins/ and replace old files.
Hello there,
Is the issue with Artale Theme Elements / Elementor templates a known problem?
I’m currently using Artale Theme Elements for Elementor 2.1 with Elementor 3.32.1, but when I look for templates in the Pages → Library section, no Artale templates appear. The library has been empty for the past few days.
I really hope I won’t need to renew a $50 support plan for such a major issue. Thank you for your understanding !
Hi,
Thank you for purchasing.
It’s an issue with Elementor templates library. We will look for the solution and will release the update soon. Thank you.
Hello,
I wanted to follow up on the issue I reported regarding the missing Artale templates in the Elementor library.
I updated to version 2.2 of Artale Theme Elements, but unfortunately the problem remains the same, no templates appear in the library. This makes me think the bug hasn’t been fully identified or resolved yet.
Could you please let me know if this issue is currently being worked on, and if you have an idea of when a fix might be released? I’d like to be able to update and maintain my site, thank you for understanding !
Thanks a lot for your help, Céline
Hi,
I’m following up again regarding the issue with the Artale Elementor templates library.
It has now been about six months since I first reported that the Artale templates no longer appear in the Elementor library. At the time, you mentioned that you would investigate the issue and release an update.
Unfortunately, the problem still persists. As a result, several of us who purchased the theme are currently unable to properly maintain or update our websites, since the templates are no longer accessible.
Could you please let us know if a solution is planned and when we might expect a fix? Being able to access the Artale templates in the Elementor library again is essential for maintaining the site we paid for.
Thank you in advance for your clarification.
Céline
Hello, I am interested in your template, but the demo that I like does not have access to a private gallery area for customers, it is the demo2 https://artalev2.themegoods.com/demo2/
I’m interested in having the private area for gallery in demo2.
But I see that in another demo the private area does have it.
Can the demo2 have the private area?
Thank you very much.
Hi,
Thank you for your interest.
Yes, private gallery can be used with any theme demos since it’s included in theme main features. Thank you.
Hi, I selected a certain Header configuration. But the displayed header is completely different. Then no matter what I change in footer, it doesnt reflect in the Website even after selecting the changed footer configuration.
Then for Instagram Integration – There is no proper documentation, the documentation is vaguely written. There is nothing in the Wordpress backend as mentioned in the documentation.
Videos are useless just rushed through. Disappointed with the purchase.
Hi,
Thank you for purchasing.
It’s very hard for me to fix the issue since you refused to provide anything so I can’t get any access to theme backend.
1. The footer settings can be overwrite in each page options as well as stated here https://docs.themegoods.com/docs/artale/pages/page-options/
2. You have to check the page options on page which you had the issue to see if it has custom footer settings. The footer images you mentioned is not using any Elementor integration. It’s using gallery widget and footer post with Elementor. So you can customise it using Elementor.
If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
Today I noticed that some button’s on the site seem to give an error. Has this to do with the latest theme update?
“Boek nu” doesn’t work anymore, “meer info” still works… If you enter the “Boek nu” link in the url, the page is still online… Don’t know what’s the issue here.
UPDATE: SOLVED
Hi! I can’t find where I can find the page with the 404 error message? I mean the page where the message is “Oops! This page can’t befound anywhere.” I can’t find it… 
Hi,
Thank you for purchasing.
You can use LocoTranslate plugin to translate/change theme and plugin strings. Please see detailed instructions here https://docs.themegoods.com/docs/grand-conference/translations/how-to-use-loco-translate-plugin-for-theme-translation/
Seriously, I can’t change the appearance of this page including the content and form??
You can use this plugin https://wordpress.org/plugins/404page/ to customise 404 not found page.
THX!!!! 
Bonjour, il met impossible de mettre a jour le template ARTALE. J’ai ce message d’erreur lorsque j’essaye de le mettre a jour “La mise à jour a échoué : L’archive n’a pas pu être installée.”. Comment dois je faire pour corriger ce problème.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I purchased your theme a few months ago, but I no longer have support. I was wondering if you could provide me with a CSS code or something similar to help me set the form into two columns?
Contact form, for example: having the name and email fields in two columns (side by side) instead of one column (one on top of the other). Thank you!
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, Hello,
After updating Elementor, my website is no longer functioning properly. The header has disappeared, and the overall layout is significantly disrupted.
While my support for this item has expired, I believe this issue stems from a problem with your theme, as I’ve noticed others reporting similar issues after the update.
Could you please provide assistance or guidance on how to resolve this?
Thank you in advance for your support.
Best regards, Dragana
Hi,
Thank you for purchasing.
Please make sure you register purchase code in Theme Setting > Registration.
Hello,
After updating my theme and Elementor, my site no longer works.
The header no longer appears and I can’t access the theme options when editing a page.
How can I solve the problem?
Thanks in advance
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I hope it’s okay if I ask a question here. Regarding SEO… In my page source code, the following H2 headings appear:
h2 menus h2 home h2 about me h2 contact h2 courses h2 shop h2 portfolios h2 john & liza h2 steph & jennifer h2 victor & ashley h2 harry & Jane
However, I don’t have them anywhere on my site. Could you tell me what might be wrong?www.emanuel-berger.de
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I will certainly not purchase support. This is most definitely a programming error on your part. Poorly coded. It’s a shame, I cannot recommend your theme!
Hi,
Thank you for purchasing.
It’s a normal page created with Elementor. You can import this template using Elementor as well. Please see detailed instruction here https://docs.themegoods.com/docs/artale/demos/import-single-demo-page/
thank you for reply exactly this is not working since the update V2. The old templates are working but all V2 templates can’t be importet. When i click import, the window close and nothing happend. All plugins are updated. The old stuff is working.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello! Great theme but be advised that there’s an issue with the menu on mobile pages, since the latest Elementor updates ( starting Elementor 2.5). If you’re in this case, downgrade to Elementor 2.4.8 Hopefully ThemeGoods will update the Artale Theme Elements for Elementor to fix this issue.
Hi,
Thank you for purchasing.
You can hide elements on mobile using Elementor responsive options. Please see video screencast of an example editing here https://www.awesomescreenshot.com/video/33637362?key=535afa905767e1fe490aebaa743da31e
Great, thanks!
