156 comments found.
Hi, does this theme currently support Elementor and Elementor Pro?
Hi, thank you for your question.
This theme does not support Elementor or Elementor Pro. It comes with our custom Content Composer plugin, which is a drag-and-drop visual tool that allows you to easily add, edit, rearrange, and customize shortcodes and sections anywhere within the content area, offering flexible layout and styling options.
All demo content included with the theme was created using the Content Composer plugin and cannot be edited with Elementor.
Thank you for your understanding.
I see an updated version of the plugin released today, however, when I installed it the CMSContentComposer is still version 2.5.4 which has security vulnerabilities. Is this know?
Hello, thank you for contacting!
The updated theme package includes Content Composer plugin version 2.5.8. Please navigate to the Appearance → Plugins tab and update the plugin.
Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hello, I’ve noticed that in the demo the maps are showing an error. Is a theme bug or is just an API error?
Hello, thank you for contacting!
Google Map is a paid service and to use it for free there is a limit of map loads. To make the map work correctly there is a need to generate a Google Maps API key and enter it in the corresponding field in the theme settings. At the moment, we have replaced the Google Map shortcode with an image on our demo site.
Thank you!
I understand, thanks. And when the maps APIs are activated so there’s the possibility to add multiple pins in the map, like the image you published on “contacts” section?
PS.: attention because in the shortcode section I see other API requests
Hello!
You can add multiple markers in the map besides there is an option to enable a marker with a popup (showing the needed information) in the Google Map shortcode settings.
Hi, I know my support period has expired, and I completely understand that I would need to renew it if we go deeper into this. However, I just have a quick question to evaluate if I can achieve something using the native features of the theme before committing to that.
I’m working on an MVP and want to modify the checkout process. After users fill out basic information (name, email, address), instead of completing the payment, I’d like the “Buy” button to redirect them to a custom page with a Meta pixel to track conversions. This page would inform them that the product is out of stock. The issue is that right now, if someone clicks the buy button, they are charged for a product that isn’t available, which would be a problem.
Could you let me know if this is possible with the existing tools or blocks within the theme? If so, I’ll gladly renew my support for further assistance.
Thank you!
Hello, thank you for contacting!
The theme uses Woocommerce plugin for the shop feature so basically the theme’s e-commerce functionality is 100% powered by the plugin. Third-party plugin customization is beyond our support policy, appreciate your understanding.
Thank you!
Hello,
Thank you very much for your quick response!
I completely understand the limitation regarding third-party plugin customization. I appreciate the clarification.
On a related note, I’ve been browsing through the online documentation to refresh my memory on how to change the hero image on a specific page, but I haven’t been able to find this information. Could you point me in the right direction within the documentation or let me know if there’s a particular section that covers this?
Thanks again for your help!
Hello!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Hello,
I’m having trouble accessing my CMSMasters support account to submit a request. When I try to log in, I’m unable to remember the password, and the password reset option indicates that my email or username is incorrect.
I recently renewed my support and have past emails from CMSMasters support, so I’m not sure why my email isn’t being recognized.
Could you please assist me with resetting my account access? I have several questions about theme usage and would appreciate any help to regain access.
Thank you very much for your assistance!
Hello again,
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. To create a new account you need to proceed with a form on this page: https://cmsmasters.studio/create-a-new-account/
Support form submissions are sent to our third party Zendesk ticketing system which is really a secure one, besides you can also make a support request directly via Zendesk.
We cannot find the user with the same name as you have on themeforest (ProMockup) in the support requests on Zendesk or on our website, so we cannot reset your account without knowing the email or username.
You can reply to the previous emails from support, it will create the follow-up ticket, hope it will be helpful. Thank you!
Hello again,
I’ve sent an email to an older support address on Zendesk, as advised, and would like confirmation that it has been received.
Additionally, I noticed that the recent purchase of my 6-month support renewal for the theme is not showing in my downloads. I assume I’ll need to provide proof of purchase. I have the order ID, invoice number, and a PDF of the invoice available if any of this information is helpful, or let me know if something else is required.
Thank you for your assistance!
Thanks for your reply!
Yes, the support team has received your request #83245 and we can see that your support period is renewed. Please specify in the request what questions do you need help with, our agents will be happy to assist. Thank you!
Hi, we use Loco Translate Plugin, it’s impossible to translate “Project Category” on https://shorturl.at/ksuCM, any help? Thank you
Hello, thank you for contacting!
We haven’t tested Loco Translate plugin functioning with the theme and thus can’t guarantee its compatibility or help with its setting, appreciate your understanding.
It will be rather easy to translate the theme as it comes with a .pot file. Basically, this is a list of all words and phrases that are present in the theme and you will need to go through it and add translations for them. Theme DOCS contains a rather detailed instructions on the theme translation, please look through it https://documentation.cmsmasters.net/galleria-metropolia/#!/translate
Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Hello, how do I use “Upcoming Events” on my home page, once installed it does not work
Hello, thank you for contacting!
Please make sure that there are upcoming events on your site and that the Events List widget is added to the Event List sidebar (check Appearance/Widgets tab).
We should note that personal assistance is provided via personal tickets only, should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Hello, the “shorcode” of the events plugins are not working in your template, I am using these (https://theeventscalendar.com/knowledgebase/events-calendar-pro-widget-shortcodes-overview/#event-list-shortcode)
Hello, thank you for contacting!
There are no known issues with the Events Calendar plugin shortcodes functioning with the theme. To use the shortcodes from the mentioned article please make sure that the Events Calendar PRO plugin is activated on your site, as the shortcodes named in the article are provided by the PRO version on the plugin.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/
Thank you!
Hello, where do I find the shortcode of your template?
Hello!
The theme comes with the custom Content Composer plugin created by our developers for content adding/editing. Shortcodes are provided by Content Composer plugin and can be found here.
Please note that personal assistance is provided via personal tickets only, should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
What page builder does this theme use?
Hello, thank you for contacting!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. You can find more information in the theme DOCS.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help!
Thank you!
Cart not working after update, providing following error: add_to_cart_fragments is deprecated since version 3.0.0! Use woocommerce_add_to_cart_fragments
How to fix this?
Hello, thanks for contacting!
This error is caused by a recent WooCommerce plugin update, our developers are working on the theme update now and it will be available today for download on themeforest. Appreciate your patience, thank you!
Hello again!
Pleased to inform that the updated theme version is available for download on Themeforest – please update the theme.
Should you need our assistance with the theme update or have any other questions please feel free to contact our support team at https://cmsmasters.studio/help-center/
Thank you!
Hi there, why can I not upload a featured image in the posts section? If I try to do it, then website goes down 
Please help!
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
HI. I can no longer update the contents of the site. When I try I get this error:
A critical error has occurred on your website. Check the site administrator’s mailbox for instructions.
The PHP version of the server is 8.2 but I have tried both 8.0 and 8.3 Thanks
Wp version: 6.1 Php version: 8.2 Php Limit Memory: 128M Theme version: 1.2
I downgraded PHP to 7.4 and it works but it’s an outdated version So I think it’s a theme update issue
Hello, thanks for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.2.0 theme version, update plugins (check Appearance/Theme plugins tab) and clear cache. In case the problem remains actual please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it.
Thank you!
Use the WP Bakery Page Builder?
Hello, thanks for contacting!
The theme comes with the custom Content Composer plugin created by our developers for content adding/editing. We haven’t tested other page builders functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help!
Thank you!
Where can I control the excerpt that shows in events list? Now its just lipsum text…
Hello, thanks for contacting!
To change the excerpt please edit the event and scroll down to the Excerpt field.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
Hi we purchased this theme a while ago, and since yesterday the cmsmasters visual composer stoped working, as it only showing code and not the actual editor itself. what can be done for us to be able to fix this?
Hello, thank you for contacting!
The issue you have is probably caused by the outdated theme and plugins versions. Please make sure to use the latest theme version (1.1.9), update the plugins and clear cache, it should be helpful.
In case the issue remains actual please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
Hello, Events are no longer appearing on the homepage as they were as per your demo. There is no longer the option in Events Calendar to check “Use updated calendar designs” in the display settings. Do you have any idea how I can make the events look like your demo again? Thanks.
Hello, thank you for contacting!
In the Event Calendar 6 the plugin developers considered the legacy views to be fully deprecated. Changing the Event Calendar plugin functionality and retrieval to the outdated design is beyond our support policy because it required serious customization, appreciate your understanding.
Please feel free to contact our support team at https://cmsmasters.net/support/ should you have any other questions.
Thank you!
Thanks for getting back to me. Does that mean that I can’t have the events the way they were previously on your demo? There is no way to do this? Or if I go back to a previous version of the Events Calendar that it should be ok working with your template? I’m sure everyone who has your template is going to have the same issue, so would this be something you might fix in a future template update? Thanks for your answers.
Hello!
The way events should look with the latest Events Calendar plugin version is shown on our demo site. As mentioned previously retrieval to the outdated design is beyond our support policy as it requires third-party plugin customization, thank you for understanding. We should note that we can’t guarantee outdated plugin version correct functioning, it is recommended to always use the latest theme, WordPress and plugins’ versions in order to avoid possible issues with your site functioning.
Ok that’s fine. Thanks for letting me know.
You are always welcome!:)
HI, pre-sale question: is there a filter on gallery? i cant see anyone here https://preview.themeforest.net/item/galleria-metropolia-art-museum-exhibition-gallery-theme/full_screen_preview/21305966?_ga=2.132809102.1065099590.1652080877-842172241.1643618701
Hello, thank you for contacting and for your interest in the theme!
Gallery shortcode doesn’t provide the desired functionality, appreciate your understanding.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Hi, did anyone fixed the content composer editor that does not load (unable to load or edit content), also the image gallery does not work correctly…it’s impossible to work on old pages of website…
Hello, thank you for contacting!
Please make sure to use the latest theme version (1.1.6), update the plugins and clear cache, it should be helpful.
In case the issue remains actual please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
Hello, I just bought this theme Galleria Metropolia, and activated it on Wordpress, I can’t customize the theme from dashboard, I activated CMSMasters Content Composer 2.4.6 but I cant find the way to add an image to home page header. Please help !
Well, after two hours, I am finally discovering how to customize it. I really would appreciate a video tutorial or a Q&A blog about customizing it.
Hello, thank you for contacting!
The online theme documentation can be found here and the available video tutorials – here.
Personal assistance is provided via the tickets system – should you have any questions about the theme functioning please feel free to contact us at https://cmsmasters.net/support/ and our support agents will be happy to help you.
Thank you!
Hello, how can I remove the shopping basket on the right?
Hello, thank you for contacting!
Please proceed to the Theme settings/General/Header tab and deactivate the WooCommerce Cart.
Personal assistance is provided via the tickets system – should you have any other questions please feel free to contact us at http://cmsmasters.net/support/
Thank you!
Thanks
You are always welcome!:)
Hi,
I’m not able to add multiple organizers to a single event. When I add two or more organizer with the proper select, after saving the funtion set just one sigle organizer. I tried to fix the bug, but I failed =) Can you help me?
Hello, thanks for contacting!
It is difficult to recommend anything without seeing your site and investigating the issue from your end. Personal assistance is provided via the tickets system – please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
