26 comments found.
I’m having trouble using the WooCommerce Theme + Official Plugin
WooCommerce Product Add-Ons
Can you help me?
The cart value isn’t updating and the required message isn’t appearing.
Hello,
We’re very sorry for the delayed response. We’re based in Vietnam, and we’ve been observing the Lunar New Year holiday, which is one of the country’s major national holidays.
For any technical requests, please submit a ticket through our support page: https://themeforest.net/item/automize-car-auto-parts-woocommerce-theme/53057458/supportWe will be back to work on February 23 (next Monday), and our technical support team will assist you as soon as we return.
Thank you very much for your patience and understanding.
Best regards,
Hi, I’m interested in this theme before purchase and have a few questions:
Can the Add to Cart button on the shop/product grid be shown below each product always (not only on hover)?
Can I change the header color and other header styling through theme options/customizer without custom code?
Can I add custom buttons (e.g., call-to-action in the header/menu) via theme settings or Elementor?
What plugins are included/bundled with the theme vs. just supported?
Are all required plugins available on the official WordPress.org repository (no need for non-repo or premium-only plugins)?
Thank you!
Hi,
Thank you for your interest in our theme! Please find the answers to your questions below:
The “Add to Cart” button is set to appear on hover by default. If you’d like it to be always visible under each product, this would require a custom modification, as there is currently no built-in option for that.
Regarding header styling options, you can refer to our documentation here for a detailed overview of available settings and configurations: https://documents.risingbamboo.com/wp-automize/theme-options/header-settingThe header is not editable via Elementor. However, the footer can be customized using Elementor.
All the plugins used in our demo (as seen on the preview) are included with the theme package. They are all free and do not require any additional purchase.
All required plugins are sourced from the official WordPress repository (wordpress.org), except for the RisingBamboo plugin, which is developed by our team and included in the theme package.
Please feel free to reach out if you have any other questions. We’re happy to assist!
Best regards,
Hello! Products with variations are not being added to the cart; it says I need to select the options. But they are already selected. How should I proceed? Thank you.
Our support team will help you. Thank You.
answered
Hello, does it support RTL and Arabic?
Hello,
Yes, our theme fully supports RTL (Right-to-Left) languages, including Arabic and Hebrew. Once you switch your WordPress site’s language to Arabic or Hebrew in the backend settings, the entire layout will automatically adjust to the Right-to-Left direction.
If you have any other questions, feel free to ask!
Best regards,
Hello,
Please submit your request support via the link: https://themeforest.net/item/automize-car-auto-parts-woocommerce-theme/53057458/supportOur support team will help you. Thank you
My import didn’t include the footer, megamenu, or other pages; only the home page came through. How do I import the entire page?
Any feedback?
Hello
Thank you for reaching out and for choosing our theme.
We noticed that your demo import may have missed some data such as menus, products, and certain pages. This typically happens when the “Essential” import option is selected instead of “Extra Data.”
To ensure the demo content is fully installed as intended, we recommend that you reset your website and reinstall the theme from the beginning, this time selecting the “Extra Data” option.
Additionally, please take a moment to carefully review our installation guide before proceeding. It’s designed to help you avoid common setup issues and ensure a smooth installation:
https://documents.risingbamboo.com/wp-automize/installation/install-demo-and-activate-theme Note, we can also solve this problem in the FAQ page: https://documents.risingbamboo.com/wp-automize/greeting/faqs#id-2-why-when-i-import-the-homepage-does-my-website-lack-pages-such-as-the-cart-page-about-us-contact-uSince you did not read the installation documentation before installation and carefully check the installation configurations, there is no other way, you need to reset and reinstall from scratch.
Thank you for your understanding. Best regards,
I uninstalled the theme and reinstalled it, but when I choose “Extra Data,” it gives me an error.
What should I do?
Thank you for reaching out.
The “Import Demo Content” feature pulls data online from our cloud server. Unfortunately, our Vultr VPS recently experienced some technical issues. However, their support team has resolved the problem, and you should now be able to import the demo content as normal.
For faster technical support, please kindly submit your request via the Support tab. Our technical team monitors support tickets directly and will assist you more promptly. Please note that we only handle pre-sale questions in the comments section.
Please read more: https://documents.risingbamboo.com/wp-automize/greeting/how-to-get-support
Let us know if you need further assistance!
It worked, thanks.
Hello, Is there a way to edit a single product template? Or export ? I want to add some new things. I should be able to edit. Its very urgent.
Hello, do you mean the Product Detail page? The customization options for this page are clearly explained in our documentation.
If the feature you mentioned is not available in the Product Detail customization section inside the Customizer, that means our theme does not support it.
Please read more: https://documents.risingbamboo.com/wp-automize/ecommerce-settings/product-detail-page
Best Regards
Thank you for your message.
The page you’re referring to is a default WooCommerce single product page. As such, it cannot be edited using Elementor in the usual way. All configurations for this page are explained in detail in our documentation.
If you need to make additional changes or add new elements to this template, it would require custom coding. Unfortunately, we’re unable to provide support for customization requests, as these go beyond the scope of our standard support.
Thank you for your understanding.
I recently purchased your theme, but I mistakenly activated it on the wrong domain that I was only using for testing purposes. Because of this, the license now shows as expired when I try to use it on my actual domain.
Could you please reset the activation so I can properly use the theme on my main domain www.rawrpm.com i alredy delete the testing domain in hostinger you can go and check there no theme in okd testing domain
sorry i enter wrong key thanks its working now
Hi, We are glad that the issue is resolved. If you have any further issues please contact us via the support tab for technical support assistance. We do not normally provide technical support via comments. Thank you for your understanding. Best Regards.
is theme support RTL, and how can activate it??
Hello,
Yes, our theme does support RTL languages. To activate it, simply change your site’s language to Arabic or any other RTL language. The theme will automatically switch to the RTL layout accordingly.
Thank you
but client is Suadia Arabia and need website in arabic as a default language who can make this
Unfortunately, this is not possible. The RTL layout in our theme is built to automatically adjust based on the selected site language. In other words, the RTL layout is developed following the structure of WordPress and WooCommerce, and it activates only when the site language is set to an RTL language like Arabic.
To display the Arabic layout by default, you would need to set Arabic as the default language in your WordPress settings. Once that’s done, the theme will automatically apply the RTL layout accordingly.
Thank you for your understanding.
Do we have to pay for premium version of Elementor? There are some things that are NOT listed under the free version, but listed in the paid version and you show it on the demo.
I am still awaiting your response to my issue… Icons are not showing up on the menu.
Thank you for your message.
You can absolutely use the free version of Elementor. Our theme is not dependent on Elementor Pro, and all of its core features work well with the free version. However, if you wish to access additional advanced features available only in Elementor Pro, you may choose to upgrade — this is entirely based on your personal needs and is not required by our theme.
Best regards,
The icons are not showing up on the menu, just some grey page icons. I already cleared the cache but even still nothing showing. I already sent you an email regarding this.
Hello,
We will respond to your email promptly. Emails sent on weekends will typically take longer to respond. Please read more about support times here:
https://documents.risingbamboo.com/wp-automize/greeting/how-to-get-supportThank you for your understanding. Best Regards.
Hello, there is an issue with product variations.
It always adds the default or lowest one to the cart no matter what variation is selected.
If I disable the themes variation-add-to-cart-button.php file it works, so there is an issue in overriding somewhere.
Hello.
Please submit your support request via the Support Tab on the item page and be sure to include all relevant screenshots related to your issue. This will allow our technical team to review and assist you properly.
Kindly note that we do not provide technical support through the comment section.
Please read more:
https://documents.risingbamboo.com/wp-automize/greeting/how-to-get-supportThank you for your understanding!
Good stuff
Hello.
Each license is valid for one domain only. When switching from one domain to another, you simply need to deactivate the license on the old domain and reactivate it on the new one. This process is straightforward, and so far, none of our customers have encountered any issues with it.
If you are unable to activate the license, it’s possible that something went wrong in the process. Please provide your purchase code, and we will check it for you.
For direct support, you can reach our team here: https://documents.risingbamboo.com/wp-automize/greeting/how-to-get-supportThank you.
Please open a support ticket via the link:
https://themeforest.net/item/automize-car-auto-parts-woocommerce-theme/53057458/supportThank You.
Hello.
I’d like to check if you have successfully transferred your license. Do you still need our assistance with this issue?
I have reviewed our email records and did not find any further requests from you. Please let us know if you still require support, and we’ll be happy to assist you.
Best regards, Thank You.
Hello. Sorry for the delayed response, as we do not operate on weekends. We have already addressed these issues in our email reply. Please check your inbox, and let us know if you need further assistance!. Best Regards.
Is this fully functional with working payment options?
Hello.
The payment functionality depends on WooCommerce and its support for the relevant payment gateway plugins. It is not dependent on our theme or any other theme.
If you have specific payment methods in mind, please check whether WooCommerce and its compatible plugins support them.
Thank You. Best Regards.
Hi, considering buying the template but have a question. When importing the demo does it delete the existing content/theme? This is for an existing site and I want to be able to pick and choose the pages I use.
Hello
We apologize for the delayed response, as our time zone is GMT+7.
Regarding your inquiry, our theme offers two installation options. Please refer to the online documentation linked in the theme’s description for detailed instructions. Here’s a brief overview:
1)Essential Option: Choose this option if you are installing the theme on an existing WordPress site. It will not overwrite or erase any existing data.
2)Extra Data Option: Use this option only when setting up the theme on a fresh WordPress installation.
We hope this information helps. If you have any further questions or need assistance, please feel free to contact us.
Thank You. Best Regards.
there is no child theme in it, and also when i create one and active, all the settings’s toggle switches are not working header select box is also not working
Hello. It looks like you are using our theme without a license. This account of yours has not purchased our theme. Thanks
Hello; I liked the theme and purchased it and was satisfied. Congratulations. But I requested support but did not receive an answer. I am writing my support request here. There is an error in the cart icon and other icons in the theme, the icons do not appear. However, after admin or customer login, the icons appear to appear. Can you please help me with this issue? You can check the purchase code and login information from there when I send it to my support request.
Yes, it’s my mistake, please excuse me, thank you for your interest. The theme you made is very nice. I would make the right decision to buy this theme. I recommend it to everyone, you can buy this theme with peace of mind.
Hello. I have received your support information and will assist you tomorrow. Our company is currently closed. I have also deleted the comment above as per your request. Thank You
Hello, the theme looks very smooth and well designed, kudos to the team, btw it is supported for woocomerce as well right, i have to upload around 35000 products, no probelms will occur right if i buy this theme
Hello. Woocommerce does not limit the number of products you can upload to your store. However, the ability to handle a large number of products depends on the performance of the hosting server you are using. If you have many products (e.g., thousands), a more powerful and well-optimized server will ensure the website runs smoothly.
Additionally, factors such as database size, page load speed, and the number of product images can also affect the website’s performance.
In summary, theoretically, you can upload an unlimited number of products, but in practice, it will be constrained by server resources and system optimization. Thank You
Hi, Is there a nextJs template or is there a plan to release one in the future?
Hello. Unfortunately, we do not have plans for this in the near future. Thank You
