35 comments found.
Hello there,
Quick question regarding Elementor. Do I need to buy it to make it work once the theme installed ?
Best regards.
Hello,
All of the features showcased in the demo and listed in the Theme Features list can be achieved with the theme options, custom shortcodes by the theme and free version of Elementor. There is no need to purchase a premium version. You should just make sure to enable page builder for all post types. When Elementor is installed it is initially enabled just for pages and blog post. To edit other post types it is necessary to enable editor in Elementor > Settings.
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Okay thank you ! And is it safe to make updates of these plugins ?
Also, custom fonts seems to be buggy on my side, imports aren’t working and using the media library properly.
You can use the latest version of Elementor. The custom fonts can be added using theme options in MyRitual Core Options > Fonts. If you are getting the message “File type is not permitted for security reasons” when uploading custom font, please note that this is not strictly theme related. Please contact your hosting provider service and they should be able to assist you.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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WHen I import the theme data, the pages show as blank (no elementor elements).
even when I try to use the XML importer
Hello,
We couldn’t reproduce this on our installation. As we do not have enough information about the settings on your site, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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hi I’m interested in purchasing, is rtl supported?
Hello,
Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.
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Hi there,
I have issues with the homepage after importing Data, it looks off but inside Elementor everything looks right
What’s the Problem?
Hello,
This could be due to the swiper library. Try to disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General (please see screenshot).
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi – your latest is dated from May 2025. The slider revolution needs an update ( when ??) and I am wondering if the theme and and Qi Addons for Elementor are compatible with the newest release of Elementor version 3.35 – if we can update elementor without an issue now?
Hello,
The theme is supported and we will continue to update it. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us using this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Theme and Qi Addons for Elementor can be used with the latest version of Elementor.
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Hi,
I hope you and your team are doing well.
I sent you my login details to help me get MyRitual theme installed on my new website: ApotheSoaps.com
I’ve already uploaded the higher requirements for max upload file and max limit. These are just fine.. I’m just getting stuck at 72% for the last 2 days and need your assistance to install in correctly and successfully.
I’m going to resend you my login details via your TF profile page.
Thank you, Winners!
Hello,
Thank you for using our theme!
Your email should now be updated with response and the demo seems to be already imported on you site.
In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
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Is this theme compatible with WPBakery Page Builder as it says? I do not see anything about this in the theme documentation. It only states edit with Elementor
Hello,
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content from scratch (please see screenshot). Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin. WPBakery plugin is not included with the theme and if you wish to use it you need to purchase it separately.
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Critical WooCommerce Bug: Missing Regular Price on Shop/Archive Pages
Hello,
We have a critical display issue on our WooCommerce shop and category pages.
Problem: Products on sale only display the final sale price (e.g., ₹4,448.00) inside the “Add to Bag” button. The original Regular Price with a strikethrough is not visible to customers.
Diagnosis: This is confirmed to be a theme template override issue. The theme is removing the required PHP code (get_price_html()) from the HTML output on the product loop.
Reference: The regular price is not present in the HTML for the button element. Renaming content-product.php did not fix it, indicating the override is in another template file or a custom hook.
Please urgently provide the location of the template file or the function hook responsible for generating the price inside the product grid item so we can restore the standard WooCommerce price display (~Regular Price~ Sale Price).
Please help me i am in serious trouble.
Hello,
The function “myritual_add_to_cart_with_price” is located in template-functions.php file located on the path below:
wp-content\themes\myritual\inc\woocommerce\template-functions.php
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Hello,
Could you please help us with a bug concerning the product price display?
Problem: The regular price is not showing up with a strikethrough next to the sale price on our shop/category pages.
We know our support dates have expired, but we would be very grateful if you could provide the specific CSS code or the exact name of the filter/function responsible for displaying the price on the archive pages and the single product page.
Thank you for your assistance.
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Totally disappointed with the import system to better understand the layout and dimensions. After hours stuck at 4%, nothing imports. We tried a refresh by selecting the items individually, and it only creates problems. Now the layout is completely compromised, with overlapping grids and revsliders that don’t work properly. Two years after its release, we’re still at these low levels; at this point, I’d say the price is even unjustified. Expect everything to run smoothly and not waste four hours on a system that imports poorly.
Hello,
We are sorry to hear that you’ve got this impression.
If some sliders are not displaying correctly after the import, this is most likely related to the swiper library upgrade. Try to disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General (please see screenshot).
Theme and demo import are working correctly on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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I think I’ve been clear enough and described the problem well. In fact, I’ve read the comments and everyone is complaining about errors or problems during the import phase. It’s not just a slider issue, but even the home page grids no longer work; everything overlaps, products and images; widgets give red system errors with missing parts. Photos even download only partially. We also tried XML import, but only encountered problems and failed uploads. Our goal was to save time, not buy problems. I shouldn’t be forced to create different accounts every time just to get support through a ticket. Tickets should be free…
We don’t have any info about settings on your installation (Server Info, Elementor Settings, the steps you’ve taken when going through import process).
Have you reset the database before repeating demo import? If you imported demo once and then imported it again using XML this could create distorted layout. If you are planning to import demo once more, it is good practice to first clear incorrectly imported demo by resetting the database.
Also, there is no need to pay in order to submit a support request. A supported item includes a 6 month support period from the purchase date. During those 6 months, we as theme author will be available to provide you with the support services.
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When logged in, your ticket platform doesn’t find the product purchased this morning and won’t open a ticket. The slider issues persist!
Please note that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
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Hi I’m interested in purchasing this theme but wanted to clarify:
1) is woocommerce part of the package or are there features that will require additional payment or subscriptions? 2) I’ve purchased one of your themes before and had issue with the size, I think it was a PHP issue. I had it adjusted but it still didn’t work. Are there any specific specs I need to ensure i have set up to ensure this theme works on my hosting so that I can sort that out with my hosting company? 3)If i wanted to change design features like make the buttons rounded instead of square, how much flexibility is there? And do i need to know how to code to do this?
Thanks for your time
Hello,
Thank you for taking interest.
1. The theme uses free WooCommerce plugin when it comes to shop functionalities. It is also compatible with “QODE Variation Swatches for WooCommerce”, “QODE Wishlist for WooCommerce” and “QODE Quick View for WooCommerce”. Free versions of these plugins are included with the theme, however, if you want to use premium versions, they need to be purchased separately.
2. You can find our recommendations for server parameters here.
3. The “Button” element doesn’t have an option for round corners, however, this can be achieved with some custom css (please see screenshot) and our support agents can assist you with this. For a more detailed overview of theme’s options please check the documentation in this link.
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Hi! i can’t import the data. something is wrong with your servers ?
Hello,
The servers are working correctly at the moment.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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thank you! i figured it out! one more thing. I don’t know how to change the background color in listing product-category categories like this link : https://myritual.qodeinteractive.com/product-category/bodycare/
Hi,
For archive pages (like product category) pages options are inherited from global options set in MyRitual Core Options or from the main shop page (page set as Shop Page in WooCommerce > Settings > Products) so you need to set background color there.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, I worked on a previous WordPress site on my sister hosting server, but she forgot to renew her services. I just set up a new installation on my Kinsta server. Could you please deregister or delete the other domain please ? The import of the demo content by xml is not working well.
You could maybe show the domain to deregister or allow us to do it without the purchase code but with our email.
Thank you.
Found it. You can deregister your domain on qodeinteractive.com ( Profile > My products)
Your server is down 
Hello,
We were experiencing some temporary downtime. Our site is online now.
Have you managed to deregister your purchase code in the meantime? Our system shows that it is now registered on a new domain.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
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Thank you ! I succeed to import my demo data since your website is now online. I have all the server requirements and I still have some minors trouble on some pages of my theme (wasn’t the case with my previous server). For example, the slider on “Essential Oils” page is in background, with 100% width, instead of 50. Do you know what could cause this issue ? I will try another time to import my data without the cache extension of Kinsta.
Hi,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Hi. Everything is already in the last version.
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Hello and thank you for your theme. We cant find header options nowhere. Font size color etc. Also can we add more fonts? The fonts in the options are few and not supporting all languages. Thanks in advance.
Hello,
Options for Header are located in MyRitual Core Options > Header. For more info please check the documentation in this link.
There is an option to upload custom fonts and you can also add them using one of the methods covered in this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi guys, Is this theme compatible with multilingual plugins like WPML or Polylang? Thank you.
Hello,
Thank you for taking interest.
All our themes are compatible with WPML plugin. When it comes to creating a multi-language site with our themes we recommend checking this article – How To Create A Multi-Language Website.
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I want to deactivate the template on my site but can’t because the domain got hacked. How can I do this?
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
You can also deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account.
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Thanks a lot man for thw quick reply great support!
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Hello
Pre-purchase question
Is this theme still maintained? As in when is the next update ? I hope this is not discontinued and unmaintained after I purchase
Please advise
Hello,
Thank you for taking interest.
The theme is supported and we will continue to update it. The current version of the theme is compatible with the latest version of WordPress and with PHP 8.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
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Are you joking? new WordPress installation, I installed your theme and none of the clickable elements work. Starting from the menu to the top admin bar. All plugins disabled, the error is caused by MyRitual Core.
Hello,
We are sorry to hear that you’ve got this impression. The theme is working correctly on our end.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Can you guys also make a single product shop layout.? That is a gamechanger a lot of woothemes don’t have that. If you do please let me know when it’s finished i’ll buy another one
Hello,
Our theme uses the default layouts from WooCommerce. We have added some customization options in MyRitual Core Options >> WooCommerce >> Product Single. In case you need some style changes on some of the elements on the page, you can submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi Elated-Themes,
I just replied to your comment on your support site. Here’s my ticket #279272.
I’m looking forward to your assistance.
Thanks, Winners!
Hi Elated-Themes,
I just replied to your comment on your support site. Here’s my ticket #279272.
I’m looking forward to your assistance.
Thanks, Winners!
Hello,
We checked and your ticket has been updated with a reply in the meantime.
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Hi Elated – Themes!
Thank you for checking on my ticket and replying to me.. I sent you a new request regarding the previous ticket. I wanted to know if you can share with me the information that I would need to upload to my hosting via FTP?
Please have a look at the new email/ticket when you have a chance too.
Thanks, Winners!
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
You can contact your hosting provider to set the server parameters for you. This is explained in this article.
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Hello,
I am interested in purchasing this theme. I have two questions:
When hovering on a menu item, you can see a scribble coming over. Is it an option when customising not to have this feature?
Is it possible that when scrolling down, the logo from the menu would change to a secondary logo?
Many thanks!
Also – I see in the product pages the images have a border – is this customisable so that I can remove the border? Are all shop pages customisable?
Hello,
Thank you for the interest in our theme.
The scribble line on the menu hover can be disabled.
You can enable the sticky menu, and the sticky menu can have a different logo.
The border on the products can also be removed. Just contact our support and our agents will gladly assist you with those adjustments.
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