38 comments found.
I am not able to edit header! I bought this theme a year ago and the support has expired but I am not willing to pay 35+ euros just to ask the obvious!! The header/footer should be able to be edited without having to Upgrade to a paid Elementor subscription. Is there a way to make them work? None of your suggestions here (https://themelexus.ticksy.com/article/20218/) made it work..
Please contact via email themelexus@gmail.com, we will check and try to help you.
I’m submitting a support ticket at https://themelexus.ticksy.com/submit/ however, the option to select the Ziggy theme isn’t showing up; many other themes appear, but not Ziggy.
Three days ago, I also sent an email to themelexus@gmail.com, but I haven’t received a response.
I need urgent support, please.
Please double check the list of supported theme items still includes the ziggy theme: https://prnt.sc/t4xiR2Zmnagj Or if you can’t find it, you can choose any theme item.
Hi, I just post a ticket Private Ticket #4525264 can you please double check please
Okay, we’ll check your ticket soon.
I can’t edit the theme from admin panel
Please contact via https://themelexus.ticksy.com/ or email themelexus@gmail.com, we will check and try to help you.
Hi,
How to fix this issue ?
When logged in as an admin, I can view the product category page without any issues. However, when not logged in, I see the message: “Great things are on the horizon.
Thank You
You are turning on coming soon mode in Woocommerce, please check and switch to live mode: https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/
Thank you for your prompt response.
We’ve noticed an odd gray object appearing in the footer section of the product category pages. You can view an example here: https://staging.delightofpaws.com.cy/product-category/arion/
Additionally, we have a few questions:
1. How can we disable the footer bar entirely on these pages?2. Is it possible to load a different footer depending on the product category?The reason we’re asking is that we’d like to:
1.Display related products specific to each category.2.Change the title from "Related Products" to "Best Sellers".3. Showcase favorite products instead.Looking forward to your guidance on these!
please contact via https://themelexus.ticksy.com/, we will check and try to help you.
Subject: WooCommerce Products Not Visible for Guest Users
Message: Hi Support Team,
I’m facing an issue with WooCommerce. My products are working fine when I’m logged in as an admin. However, for guest users (not logged in), the product pages display the message:
“Something big is brewing! Our store is in the works and will be launching soon!”
I’ve checked the settings, but I’m not sure what’s causing this. Could you please help me troubleshoot this issue?
You are enabling Coming soon mode in Woocommerce, please check and disable this mode: https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/#site-visibility-settings
I am noticing weird behaviour in the demo – when I browse the website, for example, and add the product to the card, and go to the card page. Then when I click back (browser back button) I get this error: https://prnt.sc/IlmJ6WZ-GQu4
Why is that?
Previously you have performed the action of adding products to the cart, this action is a form submit request to the website. Therefore, after going to the cart and clicking back to the old page, the previous form submit action will be required to perform once again.
Gotcha! Thanks. I suppose that is standard then.
Yes. Let me know if you need to help.
Hi team, i select “home 1” template. How to edit 2 “shop banner” on /shop page ?
I have found the edits in the Template. However the problem is the 2 Shop pages. Including /shop and /shop-2. The /shop part is linked when creating the mega menu but it is not linked to the Shop page (/shop-2). I don’t know how to edit the router of the mega menu to jump to the Shop page designed with Elementor.
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
I am considering purchasing your theme, Ziggy- Pet Shop, for my website. Before proceeding, I would like to confirm whether your theme is compatible with the Paymob plugin, as it is essential for handling Visa and MasterCard payment gateways on my site.
I recently had a negative experience with another theme from Buddha Theme, where the theme was not compatible with Paymob, and I faced difficulties in obtaining a refund. To avoid repeating this situation, I would appreciate your confirmation regarding compatibility with Paymob.
Our theme is compatible with Woocommerce plugin, so all payment gateways supported by Woocommerce can work properly with the theme.
How can I translate theme? I installed Loco translate plugin but there are only 3 strings available.
Please contact via https://themelexus.ticksy.com/, we wil check and try to help you.
Recently my page is not working and it is because the plugging Elementor is updated and asks me to buy a license, how can this problem be solved taking into account that I do not use PRO functionalities
Please download the latest theme version on themeforest and update your website to resolve this issue.
Hola, estoy teniendo problemas con el pluging elementor y no funciona mi web
Please download the latest theme version on themeforest and update your website to resolve this issue.
Can I have iOS and android app for this website?
No, currently we do not provide a mobile version of the website app
1. How to translate Addresses into the profile menu, there is no way to translate it through loco translate
2. How can I display page titles on pages that are currently not displayed?
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
I really liked this theme, but I would like to ask you about a detail that our store has. We make discounts for volume of purchase, how can we do this with this thema. Secondly, I would like to know how to make the changes in the chekout screen. Thank you.
1. You can refer this plugin: https://wordpress.org/plugins/wholesale-pricing-woocommerce/
2. Refer here: https://www.wpbeginner.com/wp-tutorials/how-to-customize-woocommerce-checkout-page/
Hi is there anyone who can help me out my home page screen layout is not looking fine. Rest all pages look great it was having issues since yesterday it was looking fine before. I am using Ziggy theme is there anyone who can respond to the support ticket?
I’m so sorry. We do not work on Saturday and Sunday so your ticket may be delayed.
We will check and support your ticket today.
Thanks, Please let me what is required from my side so, we can fix it because I have to go live with the paid campaigns and I am looking forward to a solution.
Please check your ticket, I have responded to your ticket.
1. When my user wants to register an account on the website, it jumps to the WordPress login interface. How to solve this problem? 2. How do I change the three icon links at the bottom of the mobile page, such as shopping cart and account?
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
is $49 a life time purchase
That’s right, this is the price of the theme for 1 domain website and free support for 6 months, lifetime theme updates.
Installing theme from uploaded file: themeforest-rIg2dEBa-ziggy-pet-shop-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
SO WHAT NOW ?
You need to unzip this package, then use the theme file ziggy-theme.zip to install
i did that ,so i get this Could not copy file. ziggy/assets/svg/2core/caret-down.svg
done but i get that when i want Install Plugins There has been a critical error on this website. Please check your site admin email inbox for instructions.
Please contact via https://themelexus.ticksy.com/ or email themelexus@gmail.com, we will check and try to help you.
Does this theme includes the Elementor License ? Or should I buy it separately?
The Elementor plugin we use is a free version, you do not have to pay to use it, unless you use the Elementor Pro plugin theme, then you need to buy more.
How do I asking for refund? this theme doesn’t work, I also sent you an email and posted a ticket in your support and no one answering
We’re sorry, we just returned to work after the National Day holiday so the ticket was delayed.
We will check and support your problem today
Hi! I have a problem with your theme. My programmer installed the theme, but after editing it, the homepage doesn’t load as it should. It only displays the footer and the header, without the slide banner, buttons, banners in between etc. And the error states it is some sort of problem with the update of the Wordpress theme template files, not being up to date enough with WooCoommerce variant. Could you please tell me what to do to fix it?
Please contact via https://themelexus.ticksy.com/, we will check and try to help you.
