3 comments found.
Updating to the newest Helix system plugin breaks your template. It is a beautiful template and I hope there is an update soon so that other people don’t run into this problem. I solved the issue by going back into the original template and zipping the system plugin, then went to global configuration and installed it. My menu returned to normal once again. Good luck with the sales, I wish you nothing but the best!
It has been already reported and we are sure a fix will come soon. We cannot insist enough that users must always backup their website before they do any changes.
I understand and I agree. As a paying customer, we don’t normally do coding and all that so we depend on templates to achieve our websites. When they break and nobody has an answer as to why, then it just becomes a hassle. It is the hassle part, even if you have a back up, now you have to go through the whole restoration process. But yes, I agree to having a backup always. Good day!
Good day to you too!
Found out Mosets Tree is not compatible with this template. WIndstripe was polite in telling me they cannot help. Who knows what other extensions may not work? They only help with the ones that come with the template.
Yes, as per the support policy we cannot help with any extensions you install.
I cannot say if the plugin mentioned is or is not compatible with the template, from what I checked in the Helix Ultimate developers website, there should be no issue with it. In fact there is even a blog post regarding using it (it’s an older post, however).
Bizper is made with Helix Ultimate and there is nothing different added to it to alter the core or behaviour of the original template.
The whole reason I purchased Bizper and Mosets is because there was a post saying it was compatible. Now that I see it was a mistake so I just have to let everyone know because I don’t want someone like me in the future to purchase a template or an extension that doesn’t work well together. Much less if the author of the template and the author of the extension just keep throwing the ball back and forth with each other instead of helping to solve this.
In the end, we the buyers of this are who make your company up or down. So I understand that it is work but if you put a product out there and you can easily help maybe you should. In this case you know your template better than me and it would have been an easy fix and everyone is happy, but now I am not happy as a customer. I see your point but I am the purchaser and customer so I think my opinion is a bit heavier. A little help goes a long way.
A few weeks ago I had an issue and it ended up you telling me I had to not install the latest Helix plugin. Your exact words were to wait for the next update. No solution to a problem that came from you deciding to use Helix. The latest Helix plugin broke your header. You said to wait. The comments section and reviews are so people can see what type of devs you are and how you help people. In this case I will never buy another product from you. Based on your lack of support and arrogance. Have a nice day.
Like I said a couple of times, I don’t know if the plugin works or does not work with Helix Ultimate, you may try to warn users, but you may have to keep in mind that the issue may be solely on your end. And since it’s a 3rd party plugin, we cannot help with it, so we are not throwing any ball because it’s not ours to throw.
Maybe the solution for your website can be easy or not, but if it’s about extending our product beyond the original features, it is not included in the support. It wouldn’t be fair to offer free customizing services to some buyers while others pay us for these types of services. We should all respect the support policy.
Regarding a few weeks ago, you made the update yourself, we did not release a new version of the template. And you know very well what I replied – https://prnt.sc/Js5_BkZt-XL5 -, I suggested you use the previous version of the plugin or to ignore the issue (because an update for it was due soon). There was nothing wrong with my replies, I am sorry if you see them as lack of support or arrogance, but like I said, we respect the support policy.
Congratulations GLWS 
Thank you
Congratulations GLWS
Thanks
