813 comments found.
i can longer download he theme from my the forest platform
Hello,
If you’re unable to download the theme from your ThemeForest account, it usually means that your support period or license has expired, or there’s a temporary issue with your Envato account. Unfortunately, we (Uxper) don’t have control over the download permissions — those are fully managed by Envato / ThemeForest.
Please try the following steps:
Go to your ThemeForest Downloads page: https://themeforest.net/downloads
Make sure you’re logged into the same account that purchased the theme.
If the download button is missing or disabled, please contact Envato Support directly via https://help.market.envato.com/hc/en-us/requests/new.
Regards,
i updated to the latest version
but sign in not working
my support ended i cant contact you
Hello,
Please ensure your theme and the Civi Framework plugin are updated to the latest versions, and that no third-party plugins or custom code are interfering with this functionality. If the issue persists, please contact franky@uxper.co for further assistance.
Regards,
support team please check Private Ticket #4509080
Hello…am interested in purchasing your theme….have a pre sales question… When a employer posts a job with specific skills, will the candidates registered on the site having similar skill sets get a new job alert on their emails?
Hello,
Yes — candidates can receive email job alerts when new jobs are posted that match their skills or saved preferences.
Regards,
Hello,
I’m unable to reply to Ticket #3867970. It says: “Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.”
However, I have extended the license prior to the expiration date. I’m also unable to create a new ticket because it says that there is already an active ticket.
I’ve been trying to connect with you for the past two days without any response. Could you kindly close the ticket? Alternatively, what would you advise me to do?
Best regards, Filip
Hello,
Sorry for the inconvenience. I have refreshed your purchase data and closed your previous ticket. Please open a new ticket, and our support team will assist you in checking the issue.
Regards,
Support Team, please check this ticket – #4498319
Hello,
I was unable to locate the ticket you mentioned. Additionally, I found your name in the support system, but the account has not yet opened a ticket.
Regards,
sorry it was for felan 
what happend to sala theme?
Hi, we have stopped selling this product. It has been developed for a long time and we do not update it anymore. Thank you.
Your response is unacceptable. I purchased this product, which grants me a license to use it. Discontinuing sales or updates is your right, but deleting it for paying customers without any warning is a breach of your terms. I require either immediate access to the files I paid for or a full refund. Also, please clarify if my other purchases from you are at risk.
Hello
Please rest assured that even though we have stopped selling Sala and no longer provide new updates, you can still continue using the theme normally as it is already included in your account/license.
Your existing purchase is not affected or removed, and you will always retain access to the files you have paid for. This only means we will not release future updates or new features for this product.
Regarding your other purchases, they remain safe and unaffected — only Sala has been discontinued.
Thank you for your understanding.
Regards,
How do I access the the admin panel.
Hello, for security reason. We does not support to admin panel to check. However, you can check more at the documentation here: https://uxper.gitbook.io/civi-job-board-wordpress-theme/
Let me know if you have more questions. Regards, Kevin
I’ve asked this before, but I want to clarify again. I don’t feel comfortable updating the theme manually because of the risk of breaking the work already done, including translations. Your documentation and last reply mention that once verified, the theme should update automatically with one click, but this does not work, and never worked before. In your documentation, to update, the steps aren’t clear and lack detail. Why doesn’t the theme update automatically like the others? Why cant you fix this?
Hello,
After entering your purchase code, you will be able to update the theme with just one click whenever a new version is released.
If you believe you have encountered an error, please leave a screenshot showing exactly where the issue occurs.
Regards,
The purchase code has been entered since the theme was purchased. And the updates never worked with one click. Two years using.
The verification: https://snipboard.io/CL7bPh.jpg If I try both links that says update it takes to a pay where says that the theme is already up to date: https://snipboard.io/0iRdVP.jpg If I try to update the civi framework plugin it says I dont have permission to access the page: https://snipboard.io/WTkNxr.jpgMy support has expired a long time ago, but you have admin permission to my site. The updates should be something easy to make. Could you please assist?
Hello,
Please follow up with this video.
https://www.awesomescreenshot.com/video/44591353?key=ebb43bab6019a8d94c7954e1284cfef2Regards,
Outstanding! Thanks for the quick reply and great support. I had tried many times before and it never worked. Do you have any idea why it wasn’t working on my side but worked perfectly for you?
Hello,
Since no error has occurred, we are unable to determine the root cause at this time. Please continue to monitor the system and let us know if the issue reappears in future updates.
Regards,
Hi I just bought the theme today, and I’m facing a serious mix of issues, First the demo is taking too long to import even after reloading the pages several time; it works after a long time only after accepting to install the recommended plug-ins although it is stated that these plug-ins with (*) are not required for the theme to work.
it is not clear how the employer accounts are created even after enabling the role selection on signup in the settings, when i try to create an employer account i do not get any notification to approve or deny it.
for the candidate account creation i get the notification in the candidate’s section, but after approving the account it almost 2 hours for the account to be active and not give me the message (account awaiting admin approval)
Could you please clarify these points for me as I’m limited in time and if the theme does not work, I will have to get another theme
Hello,
The support team is actively working to resolve the issues. Please continue to monitor your support ticket to ensure you don’t miss any updates.
Regards,
Hi there,
Could you kindly let me know the following:
a) Is it built on WP Job Manager b) Is it possible to set up a video interview within the site such as zoom or google meet. Where can I find this in the demo ? c) What AI features does it have in the planning and availble now d) Is there a built in way to import/scrape jobs e) Is there a mobile app and is there an additional cost to this f) Is it possible to send out multiple applications at the same time ? g) Is it possible to place the filter at the top of the page intead of on the side automatically without having to click a button to call the filter out – an example: https://demoapus1.com/jobtex-new/half-jobs-detail/?
Thanks and Kind Regards Ozzy
Hello,
Thank you for your interest in the Civi – Freelance Marketplace and Job Board WordPress Theme. Please find the answers to your questions below:
a) WP Job Manager Civi is a standalone job board and freelance marketplace theme. It is not built on WP Job Manager — instead, it comes with its own built-in job and freelance management system.
b) Video interview (Zoom/Google Meet) Yes, the theme already supports creating meetings via Zoom. On the demo site, please log in with the demo account to test this feature.
c) AI features Currently, Civi includes AI-powered job description generation. We are also planning to add AI job matching to suggest the most suitable jobs for candidates in future updates.
d) Import/scrape jobs There isn’t a built-in job scraper. Jobs can be added manually by employers/freelancers through their dashboards, or you may integrate third-party plugins/services for job import if you need automatic scraping.
e) Mobile app Civi is fully responsive for all mobile devices. However, there is no dedicated mobile app included.
f) Multiple applications at the same time By default, candidates can apply for jobs one by one. Bulk/multiple job applications at the same time are not built-in, but could be added with custom development.
g) Filters on top of the page Yes, the job filter system is flexible. You can configure it to display on the top of the job listing page (similar to your shared example) without requiring users to click a button.
Regards,
Thanks for the message back and for letting me know.
c) Any indication on the timeline for this ?
Hello,
Apologies, this feature has not yet been scheduled for an update. We are currently in discussion and gathering further feedback from customers.
Regards,
Hello Sir,
If an employer verifies their ID, what about the company profile? Can we add a verification badge that will appear on the company’s profile to help candidates know the company is genuine?
Can we enforce ID verification after an employer posts a certain number of jobs (for example, 2 or 5) before they can continue posting new jobs?
Hello,
1. Currently, a company will receive a verification badge once it provides all three required details: Website, Phone, and Location.
2. Currently, this feature is not supported by the theme.
Regards,
Hi , in new version i can’t see woocommerce payment ,
Hello,
In the latest version, the WooCommerce payment feature is still available in the Theme Options. Please check again and enable it to use.
Regards,
Hello team, my site is not working. My support has expired Please revoke my plugin version back. Fix it asap. It’s very urgent
Arktekss.com
Hi, thank you for contacting us. Please open a ticket in our support system here: https://uxper.ticksy.com/, our developers will guide you further. However, we are on Independence Day holiday, so the support process may be slower than usual, we will resume work on September 3, 2025. Thank you for your patience. Have a nice day.
My support has expired. I just want you to fix my in built-plugins I’ve updated plugin unknowingly. After update, my site is not working. Please fix it asap. I can’t renew for 41$ only for this issue. Please try to understand
Hello,
Our support team will contact you via email at code*@gmail.com . Please keep an eye on your inbox for further notifications.
Regards,
On LocalWP, when searching for a PHP version other than 7.4.3.0, the site breaks when using your CIVI theme. Which PHP version should we use? Between Apache and Nginx, which do you recommend?
Hello,
Thank you for your question. The CIVI theme is fully compatible with PHP 7.4 and PHP 8.0+. For LocalWP, we recommend using PHP 7.4 or 8.0 to ensure stability and compatibility with all bundled plugins.
Regarding the web server, the theme works well with both Apache and Nginx. However, if you are looking for performance optimization, Nginx is generally the preferred choice, while Apache offers easier configuration in local environments.
Please also make sure that your setup includes the required PHP extensions (such as cURL, mbstring, OpenSSL, and GD) to avoid unexpected issues.
Regards,
Hi dose this theme compatible with digits plugins ? thanks
Hello,
We have not tested the theme with the Digits plugin. If the plugin supports assigning a user role upon registration, it will be fully compatible with the theme. Otherwise, a small customization will be required to handle this.
Regards,
Hello,
I am writing to express my dissatisfaction with the recurring issues I’ve experienced with your theme. I initially chose it for its advertised features and reliability, but I’ve had to reach out to your team multiple times for assistance with basic functionality that should work out of the box.
For example, I previously encountered a login issue and was told it was caused by a missing Google site key/secret key and an outdated Civi Framework plugin. While I appreciated the clarification at the time, the fact that I am experiencing the same problem again is very concerning. I should not have to rely on developer intervention each time the theme or framework is updated.
What makes this even more frustrating is the suggestion that I may need to purchase additional support for such issues. Features and dependencies that are critical to the theme’s core functionality should not require paid support just to remain operational.
I am requesting that your team address these recurring problems in a lasting way that ensures the theme and framework function as intended, without constant disruption. A premium theme should deliver a seamless, stable, and user-friendly experience—without requiring customers to continually seek developer assistance.
Please take this feedback seriously. I would not need ongoing support if the product were delivered with the reliability and completeness that was promised.
Hello,
Thank you very much for taking the time to share your feedback with us. We truly value your honesty and we understand your frustration regarding the recurring login issue and the dependency on the Civi Framework plugin.
Please allow me to clarify a few points:
The Google reCAPTCHA (site key/secret key) and the Civi Framework plugin are required elements for the login/register system to work securely. If either is missing or outdated, the login process may not function properly.
We are aware that this can create inconvenience when updating, and we are actively reviewing ways to make this more seamless in future versions of the theme and framework.
That said, you are absolutely right — a premium theme should provide stability and not cause repeated disruptions. We take your feedback seriously and will escalate this to our development team so they can investigate a lasting solution that reduces the need for manual intervention after updates.
In the meantime, if you are currently facing the same login issue again, please share your site URL and temporary admin access privately so our team can promptly fix it for you. There will be no additional cost for resolving this recurring functionality issue.
We truly appreciate your patience and continued trust. Your input helps us improve the theme, and we are committed to ensuring it delivers the reliability and user-friendly experience you expect.
Best regards,
Noted, and thank you for your quick response. I appreciate the clarification you’ve provided.
Kindly check my ticket on your support forum, as it contains the login information you requested.
Most importantly, while I’m looking forward to a quick resolution of this current issue, I would also appreciate it if the fix is permanent, so I do not have to keep contacting you for issues that should be resolved once and for all. Alternatively, you could also share ways in which we can handle or fix this ourselves.
Thanks again and best regards,
Hello,
I have forwarded your information to the support team. They will review and address the issue, then provide you with a response through the ticket.
Regards,
The support team is asking “what the issue is” and there’s no way to respond as my license is expired.
Kindly share the issue I raised with them and let them know that they can find the login details in the ticket.
Thank you.
Hello,
Our support team has contacted you via email from info@isoft-ng.com . Please check your inbox for further details.
Regards,
Back again with the login issue. It is very frustrating using a theme that has dependencies on your servers to work. I purchased this theme expecting it to function independently and as a standalone website but that hasnt been the case.
The last time I reported this issue I was promised that it won’t happen again but here we are.
Please fix all issues once and for all.
Thank you
Hello,
Sorry for the inconvenience. I’ve requested our support team to contact you directly and check the issue in detail. They’ll follow up soon to help you resolve it completely.
Regards,
Hello Uxper,
Still awaiting a response from your team. Please note that my client hasn’t been able to login to their account due to this repeated issue.
A lasting resolution will be well appreciated, we cannot continue this way.
Thank you
Hello,
Please check whether you received the email our support team sent on October 17.
Regards,
Pre-purchase question, when an employer sets up a company they enter an email address and phone number. I can’t tell from the demo, but does the employer have the ability to hide this information so that an email address and phone number isn’t displayed to job seekers?
Hello,
Thank you for your interest in Civi. The theme includes a setting that allows employers to hide their company’s contact information (such as email and phone number) from users who are not logged in or from candidates who have not purchased a package.
This ensures privacy while encouraging serious candidates to register or upgrade before accessing full company details. Employers can manage this setting directly in the admin dashboard.
Best regards,
Hello Author,
Is this a complete website or just a template? I want the complete website not the template.
Hello,
This is a fully functional WordPress website, ready for you to use.
Regards,
Hi there, looking to purchase this theme but have a couple questions:
1. I have run some speed tests on the demo and the demo sites performance is very slow. I noticed some similar feedback from a year ago. Is there any enhancements coming in the near future to speed up the site?
2. Does your theme support multisite? Looking to have mainsite.com and then separate city based sites that display jobs based on the city location (example: city1jobs.com, city2jobs.com).
3. Is there any account management plugins that allow the admin to simply the administration of user accounts on the back end rather than the traditional users admin in the default WP installation?
Thank you
Hello,
Thank you for your interest in the Civi theme and for your thoughtful questions. Please see my answers below:
1. Site speed & performance We understand that performance is critical. The demo site may load slower due to extra scripts for demo purposes, multiple third-party tracking codes, and shared hosting. In an actual production setup, without demo data and with proper optimization (e.g., caching, image compression, CDN), the theme runs significantly faster. We are also actively working on performance improvements in upcoming updates, including lighter scripts and better asset loading.
2. Multisite support Yes — the Civi theme is compatible with WordPress Multisite. You can set up separate subsites (e.g., city1jobs.com, city2jobs.com) under the same network, and configure each to display jobs for a specific city/location. We can guide you through setup if needed.
3. Simplified account management By default, the theme uses WordPress’s user management system. However, you can integrate with user management plugins (such as User Role Editor, WP User Manager, or Ultimate Member) to simplify or enhance admin control over accounts. We can recommend plugins and settings to match your workflow.
Regards,
Thank you for the quick reply – much appreciated. Two additional questions:
1. I see the theme supports Google Autocomplete for locations with radius search. However, the job alerts in the demo use a drop down of pre-defined locations. Is it possible to utilize autocomplete/radius parameters for the job alerts?
2. Does the theme utilize Google reCAPTCHA or Cloudflare Turnstile on the sign up forms, job submission or alert sign up pages to control the bots from registering?
3. When adding a company, I see the location is selected from a predefined list of locations. Is it possible to have a user use the Google Autocomplete for locations when entering a company location?
Hello,
1. Job Alerts — Autocomplete & Radius Search Currently, the job alerts feature in the demo uses a predefined dropdown list of locations. If you’d like to use Google Autocomplete and radius search for job alerts (similar to the main search), this can be implemented with a small customization.
2. Bot Protection — Google reCAPTCHA Yes — the theme supports Google reCAPTCHA for sign-up forms, job submission pages, and alert sign-up forms to help prevent bot registrations.
3. Company Location — Google Autocomplete By default, company location is selected from a predefined list to maintain consistent location taxonomy. If you’d like users to select their location using Google Autocomplete when adding a company, this can be enabled via a small customization.
Regards,
Nice looking theme. I’m wondering if there are any 3rd party plugins available for an admin dashboard that allows the admin to easily manage employer accounts and jobs? Have tested a few different WP based themes and the admin part seems very complicated to view employers/jobs, etc.
Also, ran some page speed tests on the demo, and it seems to be very slow and problematic. https://prnt.sc/_2rFB91NXY2g – Any comments on this from a developer perspective? Thanks
Hello,
Yes — Civi uses standard WP post types for Employers and Jobs, so the admin can easily manage them in Dashboard. You can also add plugins like Admin Columns or WP Sheet Editor for spreadsheet-style management and filtering.
Regarding page speed — the demo runs without CDN or cache to show real-time edits, so scores may look low. On production hosting with cache/CDN (e.g., LiteSpeed, Cloudflare, WP Rocket), sites usually load much faster.
Regards,
