36 comments found.
Hello, My client made a mistake when he bought his domain. I installed and build the website on his first domaine. He bought a new one and I need now to deconnect the old domain and enter the new one to activate the licence. How to do that ? Thanks
Submit all details at https://support.themeori.com/ticket/create-ticket
Done 
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Hello,
Could you please tell me how to change the secondary (light green) widgets color background ? I could change the primary color in theme options, but not the secondary color.
Thanks
please submit it here
is there any problem with your theme, if i make demo import, i get errors on elementor, no headers are showing
brgds
Submit details with login
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Hello, I would like to know if your theme is compatible WPML or Polylang? Thanks
We have a translation pot file which works with Polylang
Hi there. I just bought this theme. My purchase code is 867970fd-d50f-4a47-92b9-e0ad514f9370. I tried to activate the theme on my website gulliafiling.com but it says Response Error, contact with the author or update the plugin or theme.
The theme is updated, and the plugins are also updated. Kindly help
Download the ZIP file from here. Envato Market Official
Go to Plugins > Add New
Click “Upload Plugin” at the top
Upload the envato-market.zip file
After activation, go to Envato Market in the dashboard
Click "Generate a personal token" and follow the link to Envato
Enable required permissions, generate the token, and paste it into plugin settings
Click Save Changes – updates will now appear in your dashboardmarket-settings
I purchased the template 5 hours ago, and I’m not able to import the demo content. Any help?
Sure, share login details in the contact form of my profile, our team can help in the next working hours
Can i create ticket ? i have issue to activate licence !!
Need help !! https://prnt.sc/nIMXioGrhlzV
i have issue to import demo, could you help please ! where i can create ticket ?
Any help !!
Where i can create ticket please ?
Hello !!
we respond to mail already
Hi I have a bug with the services section I have personalised the services with my own text but this do not show up when published. I face various bugs between the editor view and the published view. Can please you revert on this issue
let me know login details at https://themeforest.net/user/themeori#contact our team can help you
My purchase code is d07f5a58-3a52-4a9e-8d1e-88e593c80bf0
please check now
Hi author, my purchase code is added to ip instead of domain name, could you please remove it and activate for codeleapsolutions.com
please check now
Hello, I just activated the theme but I’m trying to activate the license and it’s showing this error – cURL error 35: Recv failure: Connection reset by peer
Hello, we just installed wordpress and woocommerce version like: https://prnt.sc/eVzt70QQU_yb
Can you please install the theme after bought your theme ?
Kind regards Davis Hunga
Sure, just open a request https://support.themeori.com/ticket/create-ticket
finally question, we need install it and test it on domain: test.hshnev.com. after testing, then we need to migrate it to the other domain skydng.com and to use it.
May you please kind help us to migrate it from test domain to skydng.com ?
We don’t have experiece on this migrates.
Please advice, thanks a lot.
Kind regards Davis Hunga
You can use https://wordpress.org/plugins/updraftplus/ and lot of video tutorials available on YouTube
Hello, I just purchased the plugin, and I am getting an error activating it. The system cannot connect to the server. I have tried on two different computers with 2 different internet lines. And your support is giving me headaches.
Restricted External URL Access
Some rare hosting providers do not allow external URL access (cURL) and thus it makes API servers unavailable to access. This will disable a few theme features and demo content import for Cosion Theme.
This is a rare case but asking your hosting provider if it allows external requests will help you with your decision.
so for now you can use another method to activate the key and demo import
1. for active key use official Envato Market for automatic updates for future
following https://docs.nextwpcook.com/factgo/#market-plugin
2. for import demo content https://www.youtube.com/watch?v=MmxoxkmeanU
I have really bought many plugins at Envato and never faced such problems before. All the plugins I buy are being activated without any problem. Could you also double check your setting from your end ? I have download and installed the market-pluging but yet same problem. Should this have to be so difficult ? I can see in the comments below someone has also complained the same. This means you have to re look your settings
Thanks
Sure, please add your login details in support ticket
Hi, I have a question about the license. Can I install the theme and activate the license on a subdomain, and then move it to the final domain once the site is ready? Is that okay?
That’s fine,
follwoing https://www.youtube.com/watch?v=imYRCMja-PY&list=PL4TXtLVslpG-iIfvUemZEJ4AI1DTr9h1v
for support https://support.themeori.com/ticket/create-ticket
Thank you!
please following it for now
I’m interested in your theme. But I saw there are some bugs, for example, the heading are not alwasy the same in different pages. And there are things I don’t need from your demo templates. So, my question is: would you help me to solve these problems and adjust something if I purchase it? Thank you for your kind answer in advance.
easily you can able to set a header and footer for all pages, all build with elementor page builder
also, our team can help you request from https://support.themeori.com/ticket/create-ticket
I just bought the theme but I do not have the dark 07 demo template to upload is this normal? I bought this theme for this specific template
You can following this one https://www.youtube.com/watch?v=e74NupsIVJ8
I recently purchased this theme and tried to activate the license from WordPress dashboard but i cannot, i receive this error message (cURL error 28: Connection timed out after 10002 milliseconds)
i asked the hosting provider to investigate the problem they answered me this: (According to my check, the curl access to https://store.nextwpcook.com is showing the timeout errors.
Seems the Server IP is blocked on the side of the plugin provider. It is required to contact them and investigate it.)
Restricted External URL Access
Some rare hosting providers do not allow external URL access (cURL) and thus it makes API servers unavailable to access. This will disable a few theme features and demo content import for BuildGo.
This is a rare case but asking your hosting provider if it allows external requests will help you with your decision.
Dear I have contacted the technical department of hosting provider and this was their response: (According to our Technical department, the issue can be related to the firewall/network filter on the destination server.
They recommend contacting the theme support and asking them to check whether the main IP address of your server (198.54.114.89) is blocked/rate-limited on their side. There should be something on their end blocking access.)
it’s not only for you, we’ve got a similar issue every week,
Why the issue: follow some article
also, https://prnt.sc/nvK5jzCWHEJ- see it
Also, our theme is license key active, and the demo import, totally two parts, key for automatic update, which one we already talked about in support, use Envato Market plugin, and another one is demo import, which I already see your hosting post size, max size, time issue
You can fix it first https://prnt.sc/-zEgcEGeTnvsThen follow this video https://youtu.be/MmxoxkmeanU?t=121 for demo import
I have tried all the possible ways to solve this issue, i have contacted with the hosting provider to maximize the php.ini values but i still have the same issue
i checked its work
Our team checks, you have already imported, but have not finished the setup, but our team after working 2 hours, its setup correctly now looks good
There seems to be a conflict between using Elementor and Yoast plugin on your theme.
Only on home page, when Yoast is enabled I can’t edit any of the content. It gives Server ERROR 500. It doesn’t have any problems on other pages though.
As soon as I disable yoast, update home page and save it works.
let me know your wp dashboard login details
https://support.themeori.com/ticket/create-ticketwe need to check your website
