369 comments found.
Hi there, i have purchased your Product, i want to change loading icon to custom icon how ?
Hi @neronextcom,
Thank you for using ShufyTheme.
1- You can read about adding a custom loader to the theme here: https://support.coodiv.net/index.php/knowledge-base/article/shufytheme_custom_loader
2- Could you please let us know the font name you’d like to add?
3- You can find your Support PIN in your user profile within the admin panel.
Our team can also add your custom loader and font for free if you’d like us to do that.
If you have any further questions or need assistance, please open a ticket at our official portal: https://support.coodiv.net It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi there,
I hope you’re doing well! I’m the CEO of NeroNext (neronext.com ), and I’m interested in purchasing your WHMCS client area theme for our hosting platform. I really like your work and believe it would be a great fit for our brand.
Would it be possible to offer a discount for our purchase? I’d really appreciate your consideration.
Best regards, Ahmad Hameed CEO, NeroNext
Hi @neronextcom,
Thank you for your interest in ShufyTheme and for your comment!
Unfortunately, we’re not offering any discounts at the moment. However, you can wait for the Envato Cyber Sale, during which the theme may be available at a reduced price.
If you have any other questions, please don’t hesitate to contact us.
Thank you again. We look forward to serving you!
Best regards, Coodiv Support Team
hoz to remove logo on mobile phon and home portal from search and template files
Hi @hikariimailing,
Thank you for using ShufyTheme.
I didn’t quite understand your question. Could you please clarify what you mean by “search” and “template files”?
If you have any further questions or need assistance, please open a ticket at our official support portal: https://support.coodiv.net . It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi,
I am going to be populating the site on a staging URL first before pushing it to the live URL.
How will licensing work when pushing the site live?
Hi @jasonmain13,
Thanks for using Shufytheme.
Yes, you can use the theme on both your live and development websites.
When you’re ready to use it on your live site, just let me know so I can reset your license for you.
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
he package could not be installed. The theme is missing the style.css stylesheet.
hi can you pls help me
Hi @switchtechha,
Thanks for using Shufytheme.
Did you try to install Shufytheme on WordPress ? Please note that Shufytheme is a WHMCS theme, not a WordPress theme
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hello, I have installed the theme and is appearing fine. However there is no documentation on how I can change the “home page” information/content and also the configurable options like what is advertised on the product where I can choose “country”, “Operating System” for my services. Thanks
Hi @wicksy,
Thanks for using Shufytheme.
You can edit the homepage contents from ShufyTheme Control Panel > ShufyTheme Homepage settings
And for the configurable options, you need to create your configurable options first. Read this: https://docs.whmcs.com/8-13/products/configuration-options/configurable-options/
After that, read this about adding your own icons to the configurable options: https://demo.coodiv.net/shufytheme/documentation/index.html#iconconfigoptions
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Last update 17 May 2025
did you abandon the project ?
Hi @dimcorfu,
Thank you for your comment.
Of course not, we’re working on the ShufyTheme page builder, which is taking more time than we originally estimated.
Best regards
I see, any ETA ?
Hi again @dimcorfu,
I cannot provide an exact ETA for the page builder feature, but we’re working diligently to release it as soon as possible. Since there isn’t a ready-to-use library for this (like WordPress has), we had to develop one ourselves.
At this stage, the page builder is about 60% completed.
Best regards,
Hi I have a product in my whmcs which one product have annually billing cycle. And in shuffy theme those products with annually billing cycle but no monthly billing cycle will look like following: $ -1.00 Monthly
I mean i see minus price for it despite it has annually price correctly. Any Idea? Thanks
Hi @jayeshpunyasi55,
Thanks for using Shufytheme.
My apologies for this bug. You can fix it by disabling Monthly Pricing Breakdown in your WHMCS General Settings > Ordering tab, or by opening a support ticket in our support portal so I can send you the updated file before the official update is released.
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net it’s the best way to get quick and organized help from our team.
Thank you once again, we look forward to helping you!
Best regards, The Coodiv Team
Hey there,
1. The Users backend is not loading. Just Shows a White Page. https://webservices.zigetik.com/whmcs/2. How to translate ? Is there a Language file or a List with all the used lang strings ?
Thank you.
Regards Sven
Hi @ZIGetik,
Thanks for using Shufytheme.
I previewed your website, and it seems that you have activated our Advanced Email Verification feature.
If you want to use it, go to your WHMCS Admin Panel > General Settings > Security tab and activate Email Verification.
If you don’t want this feature, go to ShufyTheme Control Panel > ShufyTheme General Settings and disable the Advanced Email Verification System.
Regarding translations: almost all theme pages use the default WHMCS language strings, which you can edit from the lang folder in your WHMCS installation. The exception is the homepage.
If you plan to use only one language for the homepage, you can edit the texts directly from the homepage settings in the ShufyTheme add-on.
If you would like to translate the homepage as well, I can provide you with updated files containing language strings. You will, however, need to edit them manually.
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi I have a product in my whmcs which only have annually billing cycle. And in shuffy theme those products with annually billing cycle but no monthly billing cycle will look like following: $ -1.00 Monthly
I mean i see minus price for it despite it has annually price correctly. Any Idea? Thanks
Hi @mustafasunchez,
Thanks for using Shufytheme.
Can you tell me if you are using any add-ons to display pricing discounts or something similar? Also, please send me your website link so I can preview the issue online.
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi No, I don’t use any add on I don’t have discount for any product. My website https://console.ghostvps.com/store/vpn-accounts Thanks for support
Hi again
I see the issue, so you’ve added only the annual pricing, and the payment type is recurring in the product description? Is that correct?
Best regards
yes. exactly. what is the point? Do you mean I should change the billing cycle to “one time” instead of annually?
Okay, I’m just confirming because I’m using the same configuration as you, and the pricing is working perfectly on my end.
https://ibb.co/vCfKrd8DAnd here’s the front part:
https://ibb.co/VYwG5817Could you please open a support ticket on our support portal so we can schedule a remote session?
Best regards,
Hi again @mustafasunchez
You’re absolutely right, we found the bug you ran into. You can fix it by disabling Monthly Pricing Breakdown in your WHMCS General Settings > Ordering tab, or just open a support ticket in our support portal, and I’ll send you the updated file before the official update is released.
Best regards
How to edit footer Menu can find Any related data to find that I have changed Logoo phone but can’t fine menu I have tried created the menu but that now showing up there
Hi @rkrawatfreak,
Thanks for using Shufytheme.
When you create a new menu from the menu manager, make sure that you set the menu as a footer menu
Read this about creating new footer menus: https://demo.coodiv.net/shufytheme/documentation/index.html#creatingfootermenu
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
I have Instaaed it its working Successfully but the problem is whenever user tried to loginit redirect to https://account.voidservice.com/verify-email.php even email verification is disabled in whmcs it might be Hooks function issue pleas have a look into it it was working Fine Earlier
Hi @rkrawatfreak,
Thanks for using Shufytheme.
You need to disable the advanced email verification from ShufyTheme admin panel, from ShufyTheme Control Panel > ShufyTheme General settings > advanced email verification system
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hello I have instead and its working but there is issue with logos Setup I have update the link of logo but its still showing the Text Not even favicon
Hi @rkrawatfreak,
Thanks for using Shufytheme.
Go to ShufyTheme Control Panel > ShufyTheme General settings > Logo & Site Identity > and uncheck the use Site Name as Logo checkbox
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi. I have noticed that the domain checker on the fron page isnt working. When clicking search it just refreshes the page. Kind regards.
Hi @jaunmachado9,
Thanks for using Shufytheme.
Send me your website link so I can preview the issue online!
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi again
I see the issue. Please open a new support ticket to send you an updated file to solve your issue
Best regards
Completely unusable
https://imgur.com/a/6E7MPKEHi @twhiting9275,
Thanks for using Shufytheme.
We’ve replied to your support ticket, ref: #31
If you have any further questions or need assistance, please open a ticket on our official portal: https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
how to update shufy theme, i have updated on module/addons folder
Hi @nguyenlephucson1,
Thanks for using Shufytheme.
We’ve replied to your support ticket
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hello, I’m trying to make a single megamenu header in HTML format but it’s very difficult to do, can you please explain?
Hi @expressmedyacom,
Thanks for using Shufytheme.
You can create menus easily from the Menu Manager in your ShufyTheme admin panel, without needing any coding skills.
If you want to customize further by editing the code, open includes/shuffythemenavbar.tpl and place your custom code before or after the {foreach} loop. This way, your code won’t get duplicated since ShufyTheme uses the default WHMCS menu.
Always make your edits in the child theme to avoid losing changes when updating the theme.
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hello, when I open the support pin section, the customer only sees a random code and cannot edit it. Where can I query this in the admin panel?
https://prnt.sc/YjYb76hOUpYIHi again @expressmedyacom
The Support Pins feature generates a random PIN for each user. Every user has a unique PIN, which cannot be edited.
You can view a client’s PIN in your WHMCS Admin Panel > User Profile, as shown in the screenshot below.
https://ibb.co/7tZ93zK0Best regards
I am currently using the Shufy theme and noticed an issue with the translation in the client area. In the account details section, the status is displayed as “Active Cuenta” instead of the correct translated version (e.g., “Cuenta Activa” or “Activo”).
I have already checked the WHMCS language files ($_LANG[‘clientareaactive’] = “Activo”;) and even modified the English file, but the problem persists. It seems that the status string (“Active”) is being pulled directly from WHMCS and concatenated with the word “Cuenta” in the theme.
Could you please let me know in which file or template this is handled, so I can properly translate or adjust it?
Thank you for your assistance.
Hi @gilbertoamj2,
Thanks for using Shufytheme.
On the client area homepage, we’ve used a combined two-language string to display the element. Since WHMCS doesn’t provide a dedicated language string for this, the text may appear reversed in some languages.
To fix this, please open the clientareahome.tpl file, go to line 284, and switch the order of the language variables.
If you prefer, you can also open a support ticket, and our team will be happy to do it for you.
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi,
May I know, is the Plan description support html code? How can i break down the item.
And is it possible to disable the sidebar? Thanks.
Hi @abesthk,
Thanks for using Shufytheme.
Use the code from the docs file: https://demo.coodiv.net/shufytheme/documentation/index.html#productdescription
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
Hi, Before I download. Could I install, build and setup on a sub-domain then migrate to a primary domain?
Let me know asap, thanks
Hi @fluxxytux2175,
Thanks for using Shufytheme.
Yes, of course, you can use the theme on both your dev and live websites at the same time
Let me know when you want to install the theme on your live website to reset the license for you
If you have any further questions or need assistance, please open a ticket at our official portal https://support.coodiv.net. It’s the best way to get quick and organized help from our team.
Thank you once again. We look forward to helping you!
Best regards, The Coodiv Team
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