64 comments found.
I purchased this theme but I’ve not been able to install demo properly, I need help. I followed all the steps required but its been feeling buggy. Mouse cursor not showing on site, unistalled wordpress and re installed, now demo not importing again.
Hi.,
We’ve already replied to you in the email thread with the details you shared. Please continue the communication there for any further queries or follow-ups, so everything stays in one place.
We’ll assist you further from the email conversation.
Thank you!
the demo on https://vindors.wpengine.com/ isn’t loading
Hi there,
Thank for showing interest in our theme
We’ve checked the demo at https://vindors.wpengine.com/
and it is working fine on our side. Kindly recheck on your end and let us know if you still face any issues.Thank you!
Hi there , I want to create a custom portfolio template with a sidebar and I’ve been searching through your documentation and I don’t have the Brawly Options under Appearance like you have on the documentation and also I’ve tried to edit it in the portfolio itself and when i put custom template where do i go and build that custom template?
Hi there,
Please refer to the following videos for creating a portfolio template:
https://youtu.be/6VHQ4DfFJOY?si=Wn0BZpAAmnyoNVvF https://youtu.be/Zdd53A-Mnns?si=dd7qjpbqzmw3pDXlThese tutorials will guide you step by step in building a custom portfolio template.
If you have any questions or need further assistance, please feel free to contact us via support@wedesignthemes.com.
Thank you
I purchased this theme 2 years ago but haven’t installed it yet. I am currently working on a site. However, when I add a product, the product pages break. Can you help me?
Ex: https://akmeseyapi.xyz/product/mnk-40c-inverter-minibar-otel-tipi-minibar-3/
Hi there,
Thank you for reaching out to us. We have already responded to your query via email. Kindly check your inbox, and if you still face any issues, please reply to us at support@wedesignthemes.com so we can assist you further.
Thank you!
Hi, I sent you the application access details via email. Unfortunately, no one is responding—could I please get an update?
Hi there,
We apologize for the inconvenience caused. Due to an issue with our service provider, your email was marked as spam, and we did not receive it in our main inbox. We have now replied to your email regarding your query.
For any further queries, please consider using a different email address to ensure we receive your messages promptly.
Thank you!
No worries. Thank you for your support.
Hi there,
You’re most welcome!
If you face any further issues, please feel free to contact us anytime via email at support@wedesignthemes.com , and we’ll be happy to assist you.
Thank you!
I’ve been emailing support, but I haven’t heard back. I need my problem resolved before the weekend. Could you check my email?
Hi there,
We’ve replied to your email — could you please check your spam or junk folder in case it landed there? If you still haven’t received our response, kindly let us know, and we’ll be happy to resend it.
Thank you!
Your gallery is not working, just keeps spinning. any reason why?
Hi There.,
Thank you for reaching out.
We’re sorry to hear you’re experiencing an issue with the gallery. At the moment, we’re unable to determine the cause based on the information provided.
Could you please share more details, such as:
A link to the page where the gallery is not working A screenshot or screen recording of the issue
This will help us better understand the problem and assist you more effectively.
Looking forward to your response!
Thank you!
Hi there,
We are reaching out here as well since it’s taking quite a long time to receive a response from support. We’ve already sent multiple emails regarding a critical issue with the Portfolio section of the theme we purchased. This section is a key component of the website we’re developing for a client, and we urgently need to resolve the problem. At this point, it’s essential that we receive either a definitive fix or clear, detailed instructions to resolve the issue on our own, without further delays.
Thank you in advance for your attention and support. Regards
Hi there,
We’ve already replied to your query — kindly check your Spam/Junk folder in case our response was filtered there.
That said, we’re sharing the solution with you again below for your convenience
To set the feature image:
Navigate to the dashboard > portfolio > Select the portfolio > Media images > Upload images
After uploading a media image, you will see a small person icon in the top-left corner of each image.
Click the person icon on the image you want to mark as featured.
The selected image will have the person icon activated (highlighted), indicating that it is now the Featured Image for the portfolio.
Please refer: https://prnt.sc/FwIC0Eb6V4fb
Thank you!
Hi there,
We’ve already replied to the email you’re referring to, but unfortunately, we haven’t received any further response.
The solution you’ve shared does not work correctly in our case. As mentioned in our previous email, which I’ve just re-forwarded for your convenience to support@wedesignthemes.com, we included screenshots to demonstrate the issue.
We also provided you with access credentials so that you could log into the backend and verify the issue directly.
It’s been almost a month since we first reported this problem, and we’re still waiting for a resolution.
For clarity, here is the content of the email:
We have tried to follow the instructions you provided, but unfortunately, we’re still encountering some issues. As shown in the attached screenshots (attachments 1 and 2), there are display errors in the backend pages of the individual portfolio projects. While the procedure you outlined is clear, it does not seem to be working as expected. Specifically: - Images added in the backend do not appear on the frontend; - After saving changes, the entire “Portfolio Options” section disappears; - This results in a blank screen (see attachment 3), making it impossible to proceed further. We would appreciate your guidance on how to resolve this issue.
Thank you again for your support.
Best regards
Hi there,
We apologize for the inconvenience caused — it appears that your email was filtered as spam
1) Portfolio option has been resolved. Kindly take a moment to review it
Please refer: https://screenrec.com/share/9twUCu1pb2
2) To resolve the portfolio media images:
Navigate to Dashboard > Portfolio > Select the desired portfolio item > Edit with Elementor > Media – Images List.
Kindly ensure that you have entered a valid Portfolio ID.
Alternatively, you can remove the Portfolio ID field from the widget to display images without filtering by ID.
Please refer: https://prnt.sc/FM6Lha06z1oy
Thank you!
Hi there,
Thank you for your reply. We will run some tests based on your suggestions and get back to you shortly to confirm whether everything is working correctly.
Best regards
Hi there,
Please take your time to run the necessary tests. If you encounter any issues or have further questions during the process, feel free to reach out — we’re here to help.
Looking forward to your update.
Thank you!
Hello, I can’t find any documentation on how to create a Mega Menu, can you please help?
Hi there,
Thanks for contacting us.
Kindly refer to the following video to create a mega menu.
Refer: https://www.youtube.com/watch?v=G8pOrHnYaZU
If you have any further queries, please feel free to reach us.
Thank you.
Hi i allready bought your theme second time, but licence is has the same number othervise i can not login to your forum for support.
Hi,
If you purchase the same item twice on ThemeForest, you will receive two separate purchase codes, one for each purchase. Each purchase is treated as a new license, so even if it’s for the same item, you will have two different codes.
You can find both purchase codes in your ThemeForest Downloads section by selecting “License Certificate & Purchase Code” for each purchase.
However, if you’re unable to log in to our support forum, Kindly provide us with the license certificate, email ID, and username you used to purchase our theme so that we can verify this information and share the forum login details with you.
To get the purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
You can send your request directly to us via email at support@wedesignthemes.com.
Looking forward to your response!
allready write an email please check it thank you
Hi There.,
We reviewed your query and have replied to your email. Kindly take a moment to review it. For further assistance, please contact us via email at support@wedesignthemes.com.
Thank you!
“Hello, I recently purchased this theme and entered my purchase code, but it shows an error: ‘Purchase code is not valid.’ I have double-checked the code, and it is correct.
Additionally, the blog inner page is not opening and displays a 404 error. Please check and fix these issues as soon as possible. Thank you.”
Hi There.,
To resolve the 404 issue on the blog page, please navigate to Settings > Permalinks, change the permalink structure to Post name (Refer: https://prnt.sc/z4FN8sMb3AAl ), and click Save Changes.
Regarding the forum issue, it may take some time to update the purchase code in the forum. If you encounter any issues, kindly send your request via email to support@wedesignthemes.com, and we will assist you promptly.
Thank you!
Hello,
I bought a couple years ago, and Im getting this error my dev tells me to contact you,
Notice: Undefined index: subtitle_vertical_align in /home4/windotec/public_html/wp-content/plugins/wedesigntech-elementor-addon/inc/widgets/heading/class-widget-base.php on line 1556
Hi.,
We sincerely apologize for any inconvenience caused by our theme. To help resolve the issue, we kindly request you to share your site’s WordPress and FTP login details with us at support@wedesignthemes.com. This will allow us to investigate and fix the errors promptly. Once resolved, we will also provide you with a detailed explanation of the steps we took.
Thank you!
Just bough the theme, I need support, but when I enter the code I see – Purchase code is not valid.
Hi veromi .,
We have sent the login details to your email.
Hello, we are having problems with loading times for our website and also product pages look broken, is it possible to disable vindors shops and use basic woocommerce ones?
Hi Patrikceljak101,
To fix the issue, please send us your site (WP & FTP) log in credentials via the form located at the bottom-right corner of this page: https://themeforest.net/user/designthemes#contact so that we can check the issue and provide a solution.
Alternatively, you can send your request directly to us via email at support@wedesignthemes.com.
Thank you!
Took over a website using the Vindors theme and had 2 issues:
1. New portfolio items were not working 2. All portfolio items are inaccessable after changing the slugs from listings to portfolio;
Hi Rthacker2 .,
Please note that whenever you edit the permalink slug, you should refresh the permalink settings by going to Settings -> Permalinks and clicking Save Changes.
Kindly refer to this https://prnt.sc/EGm7zFnQWfMa
If the issue persists, please send us your website’s WP and FTP login details including the purchase code directly via the support email at support@wedesignthemes.com so that we can check the issue and assist you promptly.
Thank you!
I am trying to login to get access to support and I am getting an error message saying my purchase code is not valid, when it is… can someone pleas help me get access to direct support. Thanks
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hello, kindly confirm if this theme is compatible to elementor?
Hi.,
Thank you for reaching out and expressing your interest in our theme. Yes, this theme is compatible with elementor, If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
We are trying to add WeDesignTech Elementor Addon and we are getting an error “the preview could not be loaded” and when we check the backend it is saying it is incompatible – do you have any recommendation that we can use aside from this addon?
Hi.,
The common issue occurs consistently when editing content such as the header, footer, and others. To resolve this, after editing any content, please use a WordPress cache plugin to clear the site caches and regenerate the Elementor library file. Check if the issue persists. If it does, kindly contact us so that we can assist you further.
Please refer: https://prnt.sc/JVJe-d2uevmK
Still, the issue persists kindly send us your website’s WP and FTP login details directly via this support@wedesignthemes.com support email so that we can check the issue and let you know
Thank you!
Hi. Could you please advise on how i can remove the pop up in the homepage? i need to renew the page in order to can see the website cursor and to visit it. thanks
I think its tha same condition with this – “HI i have a one question the automatic form popup is showing on the home page what i need where i can change the pupup rules like i need to show popup on home and about page and not other page how to disable popup on respective pages.”
Hi.,
Thank you for contacting us.
1) Please navigate to Pages -> Homepage -> Last Section -> Column -> Newsletter Popup -> Select External Id from the dropdown.
Refer: https://prnt.sc/rYDrsHXErpJc
Navigate to Templates -> Newsletter Popup -> Edit With Elementor
2) To disable the suggested product popup: navigate to Appearance => Customize => Vindors Woocommerce => Others => https://prnt.sc/qoA7PQO3XyBx
Refer to add your product as a suggested product: https://prnt.sc/4jNYFdAMDSg5
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ Designthemes Support So that, we can check and have a clear look form our end.
How to change the portolios footer?
Hi Orloxgr.,
Kindly navigate to wp-content -> plugins -> vindors-pro -> modules -> post -> metabox -> index.php file and replace the below code ( Refer: https://prnt.sc/mc1v8X7gIUsS ).
$post_types = apply_filters( 'vindors_header_footer_posts', array( 'post', 'page' ,'wdt_listings') );
Please have a look: https://prnt.sc/HBqCiBz44qXS
If still facing any issues, Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know.
You can send your request directly to us via email at support@wedesignthemes.com.
Thank you!
how to change the portofolio feature image?
Hi.,
Thank you for contacting us.
Please refer to the attached video to change the featured image in the portfolio.
Refer : https://screenrec.com/share/POrMJQ2mC7
Thank you!
