Hello,

Thanks for your feedback and for using the Motta user for nearly 2 years!

Regarding Core Web Vitals: The theme is optimized for performance, but several factors affect PageSpeed scores including hosting, installed plugins, image optimization, and external scripts.

You should focus on:

- Image optimization (WebP format, lazy loading)

- Minimizing third-party scripts

- Reducing unused plugins

- Using a CDN

Regarding LiteSpeed Cache: Motta works with any caching plugin’s default configuration. We don’t have specific config files because optimal settings vary based on your unique setup: your specific plugins, server configuration, and customizations.

If issues persist, try using alternative caching plugins like WP Rocket or W3 Total Cache to see if the problem is LiteSpeed-specific.

Thank you

thank you for the information

I tried what you instructed for No. 2 but it doesn’t work.

Health & Beauty

CSS Code:

.hot-icon { color: orange; margin-right: 5px; /* Add some space between the icon and the text */ }

Please open a ticket on our support site at https://uix.ticksy.com/ and our team will check your setup and provide the correct CSS code to make it work.

Thank you

Hello,

Thanks for your interest in Motta! Regarding your quesitons:

- Shipping Cost Bar: The theme doesn’t include a built-in free shipping progress bar. You can add this feature using a plugin like “Free Shipping Bar for WooCommerce” or similar options from the WordPress plugin repository.

- Adding Services: WooCommerce handles service products well by default. Simply create products and mark them as virtual (non-shippable) in the product settings. For more advanced service booking features like appointments or time slots, you can consider using a dedicated plugin like “WooCommerce Bookings” or “Bookings for WooCommerce.”

Hello,

Thanks for reporting this compatibility issue. Please open a support ticket at our support site with:

- A link to the page where the issue occurs

- Screenshots showing the missing star icons

- The plugin version you’re using

Our developer will test the compatibility and work on a solution for you.

Hi, sorry it seems the compatibility issue is with the elementor motta product reviews widget as the stars is not showing in the single product elementor template using the motta builder

Thanks for clarifying the issue. We’ll test this compatibility issue with the plugin and the theme’s widget.

Please open a ticket on our support site if you need further assistance, and our developer will help resolve this.

Hello,

The product you’re editing was built with Elementor, which is why your WooCommerce description changes aren’t showing up—Elementor’s content is overriding them.

To fix this:

1. Enable Elementor for products (in Elementor > Settings)

2. Edit that specific product with Elementor to update the content

You can refer to this documentation for more details: https://docs.uix.store/motta/#/elementor/knowledge-base?id=enable-elemetor-for-products

Note: We see you mentioned using the Wolmart theme, but you’ve contacted Motta support. If you’re actually using Wolmart, you’ll need to reach out to their support team instead.

If you need further assistance, please open tickets on our support site.

Thank you

Hello,

The Motta theme allows different footer layouts for specific pages, including the login page. This is why you’re seeing the default English copyright text on the login page while your main site footer displays your custom content.

Please navigate to Appearance > Customize > WooCommerce > Sign In to set the footer layout to the default.

You can find detailed instructions in the documentation: https://docs.uix.store/motta/#/footer/pages

If you need further assistance, please open a support ticket and we’ll help you.

Thank you

Hello,

Thank you for your reply. I followed your instructions and went to Appearance > Customize > Pages > Prebuilt Footer and changed the footer setting as you suggested. Unfortunately, nothing has changed. The problem still remains: on some pages (especially in the mobile version of my site), a different footer appears instead of the main footer that is shown on the homepage.

What I need is very simple: the same footer from the homepage should appear consistently across all pages of the website, both on desktop and mobile versions.

Since I already tried your solution and it did not work, could you please log in to my WordPress admin panel and fix this issue directly? I have already shared my login details with you in a previous message. It would be much easier and faster if you could do this from your side.

Thank you in advance for your help.

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Hello,

Our team has received your reply on the support ticket. We need some time to check your website directly and will respond with a solution soon.

Thank you!

Hello,

Thanks for sharing the image! I’ve noted the issue you’ve reported.

Our developer team is already working on this fix and we’ll release an update soon. You’ll receive notification when the update is available.

Hello,

The Motta theme doesn’t include a built-in WhatsApp order button feature. You’ll need to install a WooCommerce plugin to add this functionality to your product pages.

Hello Support Team,

Thank you for sending me the video link. I watched it carefully, but it does not show exactly what I need. The video does not demonstrate how to create the same vertical Mega Menu structure that I showed you in my screenshots.

What I need is very specific: • A Mega Menu with 5 main categories, • Each main category must have its own subcategories under it, • The menu should be displayed vertically, exactly like in my screenshots.

To make this clear and simple, I will provide you with the ready-made text of my categories and subcategories in Azerbaijani language. You only need to create this Mega Menu from the beginning using those names, record the whole process on video, and send me the video demonstration.

This way I can see the exact steps in action and later repeat them myself when I want to add or change something. The documentation and existing videos are too difficult for me to follow, so I really need a clear, practical video demonstration with my own categories.

Please let me know if you can do this.

Thank you very much for your help!

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Hello,

We understand you need help creating product categories first.

To create categories, please go to Products > Categories in your WordPress admin, then add your category names there. After that, go to Appearance > Menus to add those categories to your menu structure.

Please open a ticket on our support site and share admin login details. Our team will check if your theme installation is correct and help set up the mega menu structure you need.

Thank you

Thanks! We’ve received your ticket and our team will review your installation to provide assistance.

Please allow some time for our team to check your site and respond to your ticket – this may take a while as we need to thoroughly review your setup.

We’ll get back to you as soon as possible with a solution.

Hello,

I have purchased your theme from ThemeForest and installed it on my WordPress website. However, after importing the demo content, my website does not look the same as your original demo. Some categories, product names, brand logos, partner logos, photos, language switcher, and currency options are missing.

I would like to kindly ask you to access my WordPress admin panel and reinstall or configure the theme in such a way that everything looks exactly like in your official demo version. I want my website to be identical to the demo, with all categories, names, photos, and all functions (including language and currency switchers) properly set up.

Thank you in advance for your support.

Hello,

Actually, the demo import works correctly, but you’re seeing some expected differences:

- Images: Demo data includes some placeholder images, not the original photos from our demo site due to copyright restrictions.

- Missing features: Some functions require additional plugins. Go to Appearance > Install Plugins and install all recommended plugins:

- Language/Currency switchers: These require the WPML plugin for multilingual functionality:

After installing the recommended plugins, your site should match the demo functionality. You’ll need to replace placeholder images with your own content.

Our team just returned from holiday and will respond to your tickets shortly if you need further assistance.

Thank you for your support!

Hello,

Thank you for your feedback! This sounds like a plugin conflict affecting your product gallery videos.

Please open a support ticket at our support site and include your website URL. Our developers will investigate the specific conflict and provide a targeted solution.

In the meantime, you can try temporarily deactivating other plugins to see if videos start working – this will help identify which plugin is causing the issue.

Thank you for replying, my issue has been resolved.

Thanks for your feedback! Great to hear your video gallery issue is working now!

Let us know if you need any other help with your Motta theme.

Hello,

Thank you for contacting us. Our team is reviewing your ticket and will reply to it soon.

I do not want to share my website link in public places, but I have sent some image links hoping this will help you understand. Thank you.

Thank you very much for sharing screenshots! Our team will check this issue and try to fix it soon in the next update.

In the meantime, please try this CSS code to hide duplicated stock status:

.motta-quantity-wrapper .stock:not(:first-of-type) {
    display: none;
}

Thank you very much. The issue has been resolved.

Sorry for questioning. I’ ve controlled already.

Hello,

Thank you for your feedback! If you need further assistance, please feel free to open a ticket on the support site. Our team will be ready to help with any questions you may have.

Hi there!

Here are the answers to your queries:

1. WhatsApp icon on mobile footer/header: Do you mean the mobile navigation bar? Unfortunate, it is not possible.

2. WhatsApp order button on product page: No, this feature is not built into the Motta theme. You would need a third-party plugin for this functionality.

Please open a ticket on our support site and share the admin login with us. Our team will help you check the settings.

Thank you

the support option is ended for me

Thanks for the update!

It sounds like there might be a conflict or configuration issue that’s preventing the header settings from working properly. To properly diagnose and fix this, we’d need to access your admin area to run some tests and check the theme configuration.

However, we should mention that we can only provide direct support to customers who purchased Motta theme directly from us.

If you’re an existing customer, you can extend your support license to get continued assistance with issues like this.

Hi there!

Thanks for reaching out about the child theme errors.

The child theme we provide is actually just an empty template – it doesn’t contain any functional code by default. Any custom code or modifications in your child theme would have been added by your developer or yourself.

Since these errors are related to custom code that’s not part of our original theme, we’d recommend:

1. Check with the developer who added the custom code to your child theme

2. Review what custom code has been added to identify what might be causing the errors

If you’re an official Motta customer and need further assistance, please open a support ticket on our official support site – we’ll be happy to help you there.

Hello,

Thanks for your interest in Motta! The theme doesn’t include a built-in photo review feature, but you can definitely add this functionality with plugins.

Here are some options to consider:

Since we haven’t specifically tested Motta with these plugins, I’d recommend trying the free ones first to see which works best with your setup. Most photo review plugins are designed to work with standard WooCommerce themes, so compatibility should be good.

Ok and is it possible to make the store in the dark theme like the background of all the store became black. Overall just make the website black

Unfortunately, this theme doesn’t support dark mode yet. You may need to use custom CSS to change the site to black/dark colors fully.

Hi there!

Thanks for reporting this issue. This could be related to several factors like caching, CSS conflicts, or server issues. To help our team investigate and provide the best solution, you please open a support ticket on our support site and share with us the website URL.

Our team will test your site directly and provide a proper fix. You can submit the ticket here: https://uix.ticksy.com/