Hi alishefi,

Thanks for your message.
Please open a support ticket so our technical team can review the language switcher behavior on your site and help you resolve it:
https://support.gloriathemes.com/

Once you provide your site details there, our team will investigate and guide you step by step.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi,

Thanks for your message and for your purchase.
We’ve checked your case and can confirm that all tickets have already been replied to by our support team.

Please log in to your support account and review the responses. Also kindly check your spam/junk folder in case any notification emails were filtered.

If you need further clarification, please continue the conversation directly within the support system so our team can assist you promptly.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi asenseb,

Thanks for your message.
Please contact us directly via our contact page so we can check your account and ticket status manually:
https://gloriathemes.com/contact/

Kindly include your purchase code and the email address you used to create the ticket so we can locate it quickly and assist you.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi victorcatalin,

Thank you for your suggestion!
For donations and fundraising features, the theme is designed to work with GiveWP.
Payment gateways and donation-related integrations are handled directly by the GiveWP plugin, so for Paymattic support or specific payment gateway requests, we recommend contacting the GiveWP team.

That said, we always appreciate feedback and feature requests — thank you for sharing your thoughts with us.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Team, before answering, why don’t you check what’s about? Paymatic is a plugin similar to GiveWP, having similar features and also a lifetime purchase. By supporting that plugin too in your theme you will gain more clients. Come on, think as a developer, not as an AI.

Hi victorcatalin,

Thank you for taking the time to explain your point — we appreciate the constructive feedback.
We understand what Paymattic offers and why it can be an attractive alternative, especially with its lifetime model.

At the moment, Faun’s donation architecture is tightly integrated and tested with GiveWP, which allows us to ensure long-term stability, compatibility, and reliable support for our users.
Adding and officially supporting another donation system requires additional development, testing, and ongoing maintenance, which is why we have to be selective with core integrations.

That said, your suggestion is noted and appreciated. We always evaluate user feedback when planning future improvements, even if we can’t promise immediate changes.

Thanks again for sharing your thoughts with us.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi alsobrooks,

Thanks for your question!
The theme works with The Events Calendar plugin, and the free version of the plugin is fully supported and sufficient for most use cases.

If you need advanced features offered by The Events Calendar Pro, that would need to be purchased separately from the plugin author.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi nikolask6,

Thanks for the update.
Please kindly check your email inbox (including your spam/junk folder). We have sent you information regarding your support account and access.

If you still don’t see the email, please let us know via the contact form so we can assist you further.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

It’s now going to 2 months and the problem has not been resolved

I still have a problem with my Gloria themes support platform. I want to create a new ticket

I am able to login https://prnt.sc/JfFwUSRiBBRb

But when I click on the ‘New ticket’ button is when I get this https://prnt.sc/dVzMRFkrPuv-

Hi nikolask6,

Thanks for the follow-up.
We have already sent you an email regarding this issue. Please check your inbox carefully, including your spam/junk folder.

The email contains the necessary information to resolve your support platform access problem. If you still cannot find it, please reply via the contact form again so we can resend it.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi oj_eurocarers,

Thanks for your interest in Faun!
Switching from Total (WPBakery-based) to Faun (Elementor-based) should not cause any technical problems with WordPress itself.

However, please note that page builder content is not transferable between WPBakery and Elementor. This means your existing pages will need to be rebuilt using Elementor after switching themes.

The good news is that Faun is fully optimized for Elementor and provides ready-made layouts and widgets, making the rebuilding process smooth and flexible.

If you’d like help with migration or rebuilding your pages, our team can also assist via our customization services.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi zhifi,

Yes — the theme comes with a set of pre-built Elementor templates that you can import easily.
You can use these templates to build your pages quickly, combining ready-made layouts for home, donation, blog, events, and more.
Once imported, you can customize them as much as you like using Elementor’s full editing capabilities.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi ConceveoDigitalist,

Thanks for your message and for your purchase.
Your support ticket has already been replied to by our team, and they are assisting you directly regarding the activation issue.
Please continue the conversation through your support account so we can help you resolve this as quickly as possible.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi icreativeph,

Thanks for reaching out and for your purchase.
Please open a support ticket so our technical team can check your setup directly and investigate the lazy loading conflict on your site:
https://support.gloriathemes.com/
Once the ticket is submitted, our developers will review the issue in detail and provide the appropriate fix.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

I hope to get immediate response thank you on the ticket.

Hi WiseStudios,

Yes, you can absolutely use video in the hero area. Since the theme is fully integrated with Elementor, you can simply disable the Title Bar and add a video-based section at the top of the page — this will function as your video hero banner.

The theme doesn’t include a built-in “Coming Soon” page by default, but you can easily create one using Elementor templates or any popular coming-soon/maintenance plugin.

Regarding the mobile swipe issue: please open a support ticket so our technical team can inspect your setup directly and provide a quick fix:
https://support.gloriathemes.com/

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi how long does it take to receive support as it’s been 5 days now. to get live demo content working as it’s supposed to. Thanks

Hi WiseStudios,

Thanks for your message and for your purchase.
It looks like there was an issue with your ticket and it had incorrectly fallen into our sandbox queue. Our team has already replied to your ticket today and is actively working on your case now.
Please check your support account to continue the conversation.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi emmanuel282,

Thanks for your message and for being a valued customer.
We’ve checked your ticket, and it has already been replied to by our support team.
Please log in to your support account to review the response — it might have also landed in your spam folder, so please double-check there as well.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi PointTheme,

Thank you for the kind words and good wishes!
We really appreciate the support. If you have any questions or feedback about Faun, feel free to reach out anytime.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi akameng,

Thank you for the kind words and the suggestion! We plan to expand Faun with more education-focused prebuilt sections and layouts. If you can share the specific blocks you need (e.g., courses/class listings, teacher profiles, scholarship/donation campaigns, events, FAQs, resources), we’ll add them to our roadmap.

In the meantime, you can mix existing sections to build education pages, and we’re happy to provide guidance on the best setup for your use case. If you prefer a turnkey solution, we can also create custom layouts for you.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi PixcelsThemes,

Thank you so much! We truly appreciate the support—wishing you great sales as well.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hi murohuso,

Thank you for your question. The Faun theme is built on the GiveWP donation platform. You can explore all GiveWP add-ons here: https://givewp.com/addons/ and see the available features here: https://givewp.com/features/.

Using the right add-ons, you can extend functionality for multi-vendor or user-submitted campaigns, depending on your specific needs.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us

Hello again dear GloriaThemes team Which addon can I use to add the multi-vendor feature? Thanks Regards

Hi PixelPerfect-Themes,

Thank you so much for your kind words and support! We really appreciate it and wish you great success with your projects as well.

Best regards,
Gloria Themes Team
gloriathemes.com | Help Center | Support | Hire Us