PRE-SALE INQUIRY:

1.Full Source Code Access: Does the purchase include the complete, unencrypted source code for both the Android and iOS apps (e.g., the original Flutter or React Native files)?

2. Real-Time Data Sync: Does the app use a REST API to ensure that changes made on the WordPress dashboard appear instantly in the app without a re-build?

3. Build Documentation: Is there a step-by-step technical guide specifically for generating the APK and IPA files for the App Store and Play Store?

4. Software Dependencies: What specific versions of development tools (e.g., Flutter version, Android Studio, or Xcode) are required to compile the app?

5. Hardware Requirements: Do I strictly need a Mac to compile the iOS version, or is there a cloud-build service integrated into the package?

6. Push Notification Integration: Is a notification system like Firebase already configured in the code, and are there any extra costs involved?

7. White-Labeling: Is the app fully white-labeled, or are there hard-coded developer logos/links that need to be manually removed from the code?

8. Update Continuity: Will I receive free updates for the mobile app source code every time the WordPress theme is updated?

9. Extended License Clarification: If I plan to sell products or charge for subscriptions within the app, will the Regular License suffice, or is an Extended License mandatory?

10. Demo APK availability: Can you provide a link to a demo APK file so I can test the app’s speed and user interface on a physical device before buying?

11. Technical Support Scope: Does your support include troubleshooting “build errors” or “compilation failures” during the app generation process?

12. Plugin Compatibility: Does the app support custom fields or third-party plugins (like WooCommerce extensions or Advanced Custom Fields) that I might have installed?

Dear Support Team,

I hope you are doing well.

I purchased the Martfury – WooCommerce Marketplace WordPress Theme some time ago and recently started using it for a new website project. However, I am currently facing serious issues that are causing the entire website to go down.

Whenever I install or activate the theme and its required demo importer plugin, the website begins to show 502 Bad Gateway errors, and the site becomes completely inaccessible. In some cases, even trying to access the WordPress admin panel or installing plugins leads to the same 502 error.

Because of this issue, I had to completely delete the website and perform a clean installation of WordPress again. My hosting provider also checked the problem and confirmed that the errors appear to be triggered by the theme or the demo importer plugin, possibly due to heavy server usage or a plugin conflict.

Additionally, when I checked the demo importer plugin, the official page seemed suspicious and redirected to what looked like a spam page. This made me concerned about the safety and reliability of the plugin included with the theme.

At the moment, I am hesitant to reinstall the theme because I am worried the same issue may happen again and bring down my website.

Could you please clarify the following:

1. Is the Martfury theme still actively maintained and safe to use? 2. Has there been any known issue with the demo importer plugin causing server errors or 502 problems? 3. Is there an updated or recommended way to install the theme and demo content safely? 4. Are there specific server requirements or configurations needed to prevent these errors?

I would really appreciate your guidance because I do like the design and features of the theme, but at the moment I am quite worried about using it again due to the problems experienced.

If the issue can be resolved, I would be happy to continue using Martfury for my project. Otherwise, please advise whether there is an updated version or alternative solution.

Thank you for your time and support. I look forward to your response.

Best regards, Gobi Krishna D

The customize no longer loads. I am wondering what is going on?

I received the following notice from my hosting provider:

Recently, an unusually high number of binlog entries have been generated. This typically happens when frequent data-modification statements (DELETE, UPDATE, INSERT) are executed. If these statements are triggered too often in a short period of time, the volume of binlogs can exceed the system’s allowed limits. As a result, MySQL may temporarily lock the database to prevent potential data corruption.

This is now the third time this has happened to my database, so it appears to be a recurring issue. Could you please investigate whether the theme might be triggering excessive database queries?

For your information, I am using the latest version of the Martrury theme, and all other plugins are also up to date.

Hello, I hope you’re fine. For the past week, my website has become very slow after an update. I think there’s a problem with Meta Box and the Matfury addon because when I disable them, the site is fast. But of course, the columns on the homepage disappear when I disable them.

Hi, when will you be updating your theme for the WooCommerce update?​​

The current version is theme Version: 3.3.6, will release the theme update? Is it safe for woocommerce 10.4.3 and Kirki 5.1.1

Hello, is there a way to add different set of icons that can be used for the menu items?

Hello. Is it possible to remove some social icons and add others to the product page? For example, remove Google Plus (defunct) and add Bluesky or something else? I tried to write a ticket on your support site, but it does not recognise my Envato Elements purchase code. Tks.

Hi, can you update the theme to add Wordpress 9.9 and WooCommerce 10.4.2 support?

i have installed the theme but demo is not appearing even though child theme installed as well why

The demo is don’t working

Hello, I count not open any of the demos. Also the documentation. Are you planning any updates until end of the year?

Hi, I think the template is great and I’m thinking of buying it. I just have one question: I found it slow to load and view the demos here in the live preview, and some demos are showing the error “Error establishing a database connection,” so I can’t view them. Could you check it?

Thanks.

Hello, is it possible to display multiple brands on the individual product page? (for example, below the title, layout 3)

I have finally identified the cause of the excessive server resource usage, and it is coming from the theme. The theme is exposing hundreds of dynamic URLs to crawlers, which is triggering massive crawling — especially by Applebot, which is indexing endless combinations of parameters (product_brand=, ?orderby=, filters, etc.). The store has very low traffic, so this level of resource consumption was clearly abnormal.

You need to review the theme’s code and control the generation of dynamic routes to prevent bots from discovering and crawling thousands of URL variations that end up saturating the site.

The only temporary solution I found was blocking Apple’s IP range (17.0.0.0/8). After doing that, CPU usage dropped from 100% to 0%, and all PHP processes returned to normal. Everything is stable now.

Hello, I have a question. It’s about vendor control, can i set limits for the amount of products a vendor can post? Will this limit be fore all vendors or can I create packages to allow certain amounts of products to be posted for each package to a vendor.

Does this support one page checkout ? example user fill form from shared link product then validate the order is created in backend.

the license is not activating after installing the template.

​Top selling products is empty. I tried removing the section and re-adding it but then it still shows up empty. It used to work but it recently stopped working and we don’t know why.

Thanks in advance.