Hi CharlotteRosprich,

The Solis elements you’re trying to translate come from the Solis Core plugin, not from the theme itself. These custom Elementor widgets require their own WPML XML configuration and translation via the plugin’s .po files.

Full WPML compatibility isn’t included by default, so additional configuration will be needed on your end.

Thanks for understanding!

Hello hypeconsultingsrl,

Sorry for the inconvenience. A 503 error during demo import usually means the server is timing out or doesn’t have enough resources. Please go to:

Admin → Theme Panel → Theme Dashboard → System Information

and check if any server settings are below the minimum recommended values. If needed, ask your hosting provider to increase them and then try the import again.

If this doesn’t solve the issue, please send your website admin login details via our profile page contact form ( https://themeforest.net/user/softwebmedia ) so we can check and help you fix it.

Thank you.

Risolto.

Hi VytautasKumpis,

The width/height values in that SVG rule are part of the theme’s global styling, and they’re used for many icons and elements across the site. If you remove them directly, the theme re-loads the original file, so the changes won’t stay — and removing them globally can break layouts.

Since Image Map Pro is a third-party plugin with its own SVG requirements, the safest approach is to override the rule only inside the plugin area. You can add custom CSS like:

.your-plugin-wrapper svg {
    width: auto !important;
    height: auto !important;
}

(Replace the wrapper class with the plugin’s container.)

This way the plugin works correctly without affecting the rest of the site. Let me know the page URL or wrapper class if you want the exact selector.

Thank you.

Hello btdesigner,

Thank you for your interest in our theme.

The last update you see is from July because that was our initial release, and the theme has been fully compatible with the latest WordPress versions since then. No update was required so far, as everything is working smoothly. We actively monitor WordPress changes and will release updates whenever needed.

You can confidently proceed—your site will work perfectly.

Thank you.

Hi jkmvskj98k,

Thank you for choosing our theme.

Please follow the steps shown in the screenshot to change the container’s background parallax image:

Edit Container → Advanced → Custom – Parallax (Basic)

Here is the reference link: https://snipboard.io/rLw4ze.jpg

Thank you.

Thank you so much for your help! I really appreciate the quick support and clear explanation.

Hello farhansolkar98,

Thank you for choosing our theme. To assist you better with the horizontal scroll issue and the missing image zoom effect on the About Us page, please share your website URL and temporary admin access via our profile page contact form – https://themeforest.net/user/softwebmedia (if possible). This will help us inspect the setup directly and provide an accurate solution.

Looking forward to your response.,

Thank you.

Hello sebistadler,

Thank you for choosing our theme!

Please make sure all required plugins are installed and activated. Once done, you can use the One-Click Demo Import feature -this will automatically clone the demo website onto your site.

For detailed instructions, please refer to our setup guide here: https://premiumthemes.in/docs/solis/#4-one-click-demo-import

Thank you.

The video tutorial worked. I selected the Creative Agency homepage. However, not all style elements are available there, unlike on the demo website. Do I need to adjust any settings?

Hello sebistadler,

Thank you for your message! No additional settings are required — the theme will look exactly like the demo once everything is imported correctly.

It seems the demo content may not have been fully imported. Please go to Admin > Theme Panel > Theme Dashboard > System Information and check the minimum required server settings. If anything needs adjustment, kindly update those values and then re-import the demo content.

Thank you.

Hello atxim,

The demo images are used only for preview purposes and are not included in the theme download due to licensing restrictions. However, you can easily use the same image again by visiting the live demo site, right-clicking to save the image, and then uploading it to your WordPress media library.

Thank you.

Hello atxim,

This seems to be a mixed content issue. The image was likely uploaded using an HTTP URL instead of HTTPS. When you open the same image URL with HTTP, it displays correctly. ( http://atxim.cat/ )

To resolve the mixed content issue, you can refer to online tutorials. Simply search for “how to fix mixed content issue in WordPress” on YouTube, and you’ll find several helpful guides.

Example plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/#description

Youtube video search: https://www.youtube.com/results?search_query=mixed+content%2C+image+display+issue+http

Example video to issue fix: https://www.youtube.com/watch?v=o8vjVauEWGY

Thank you.

Hello,

Thank you for your feedback.

1. OK, that seems to be sorted! Great!

2. Regarding point 2, it’s on the home page when the page loads. The images appear and then disappear, before reappearing with the title animation. > https://entrelacer.quentinserrure.fr/

Thank you in advance for your help. Best regards. Quentin.

Hello Quentin,

I checked your homepage on my side and I’m not seeing this issue. In the hero section (the large text with the dual animation), the sequence loads as expected: the initial loading animation appears first, then the main titles animate in, and after the titles slide left and right, the images appear. At no point do the images appear before that animation sequence, so everything seems to be working normally here.

Thank you.

Hello,

Understood, thank you for your feedback.

Have a nice day. Quentin.

Thank you for your prompt response! I truly recommend purchasing this theme — it’s excellent. Just one last question: when I try to display three image columns in the portfolio, as shown on your demo site (https://snipboard.io/Bi375N.jpg), it only shows a single column. (https://snipboard.io/uirjmw.jpg) Best!

Hello darema,

Please click on “Apply” button after changing options. – https://snipboard.io/hnMICD.jpg

Also check minimum server requirement from Admin > Theme Panel > Theme Dashboard > System Information — check PHP Max Input Vars and PHP Memory Limit . If both are below the recommended settings, please increase them.

If the above steps are done and you are still facing the issue, please send your website admin login details via our profile page contact form so we can check the issue and fix it. ( https://themeforest.net/user/softwebmedia )

Thank you.

Hello farostudio1,

Thank you for your purchase. Please ensure that your server meets the minimum requirements to run smoothly with the Elementor plugin by checking from Admin > Theme Panel > Theme Dashboard > System Information.

If all settings appear correct and you are still experiencing the issue, kindly send your website admin login details via our Profile Page Contact Form, along with the page URL where the issue occurs, so our team can directly access the page builder editor and investigate the problem.

Thank you.

Hello jrudy,

Thank you for your message. Could you please share more details about the bugs you’ve noticed with the widgets? This will help us understand the issues clearly and provide you with an accurate solution or include fixes in the next update if needed.

Thank you.

Hello a_designe,

Thanks for reaching out to us. Elementor Pro is not required for the theme to function – our entire demo site was built using the free version of Elementor, and all features listed on the item details page work perfectly without Elementor Pro.

That said, if you choose to use Elementor Pro, you’ll simply unlock its extra features (such as advanced widgets and templates), but it’s completely optional. The theme itself does not depend on it.

Thank you.

Hi hikmuscompany,

You can remove the popup feature by deleting the popup widget from the Contact Us page. Edit the Contact page in Elementor, click on the popup icon, right-click, and click on “Delete”( https://snipboard.io/IsgS8y.jpg ).

Thank you.

Hello droneflyingcompany,

Thank you for reaching out. The missing admin toolbar issue usually happens due to WordPress core or hosting migration conflicts. Please try the following:

- Clear your browser and server cache.

- Temporarily disable all plugins to rule out conflicts.

- Re-install the latest WordPress core files in case any were corrupted during migration.

Thank you.

Dear Jeroen,

Thank you for your message. To run the theme with all described features and make your site look like the demo, you do not need the Elementor Pro plugin. However, if you would like to use additional Elementor Pro features, you can purchase it separately from the elementor.com

Thank you.

Ok thank you

Ok, thanks

I fixed it, thanks a lot. How can I give you 5 starts, I really don’t know how

Hi miera65,

Glad to hear the issue is fixed, thank you for letting us know!

If you’d like to leave a 5-star rating, you can do so by going to your ThemeForest Downloads page, finding our theme, and clicking on the ★★★★★ rating option.

Hello sharperaven,

Thank you for choosing our theme, and sorry for the trouble you’re facing. Please send us your website admin login details via our profile page contact form so we can check this issue and fix it quickly ( https://themeforest.net/user/softwebmedia ). Also, kindly check under Pages > Trash, as the Design Studio page may already be there.

Thank you.

Yes, it is already in the trash. It is broken. How can it be replaced or repaired?

I’ve restored the Design Studio page using “WordPress Revisions”, and you can now use this page.

I deactivate the plugin WPBakery Page Builder, and work again. Make sense this?

Hello atxim,

It’s possible that WPBakery Page Builder is causing the issue. We recommend using only one page builder at a time, as having multiple builders active can affect the layout structure and cause broken images. Another common reason is mixed content — for example, if you log in with http and upload an image but later check the site with https, those images may not display correctly.

Thank you.