Hi,

Thank you for your message.

To better understand the issue, could you please send us a screenshot of the dropdown submenu showing the background color problem?

You can send it to this email address nusatheme17@gmail.com or via our ThemeForest profile page, and we’ll take a closer look and guide you on how to fix it.

Looking forward to your email.

Best regards,
NusaTheme

Good morning,

I can´t send you images ThemeForest profile page so I updated bothe files here:

here we go: #1 https://www.directupload.eu/file/d/9213/2tiqylmv_jpg.htm #2 https://www.directupload.eu/file/d/9213/z7qfsni5_jpg.htm

Hi,

Thank you for sending the screenshots, that helped clarify the situation.

After reviewing the behavior you described (working correctly while logged in, but displaying vertically in incognito mode), this strongly indicates a caching or CSS optimization issue, not a problem with the theme itself.

I’ve also checked your live site, and I can see that some style files are not being loaded at all when accessing the site as a logged-out user. This confirms that the issue is very likely related to caching or CSS optimization, rather than the theme itself.

When you’re logged in, WordPress bypasses cache and loads the fresh styles correctly. However, when viewing the site in incognito (logged out), a cached version of the page is typically served. If the cache was generated before all styles were properly compiled, or if CSS optimization (combine/minify/defer) is enabled, it can cause the layout styles not to load correctly — which results in the menu stacking vertically.

To resolve this, please try the following:

1. Clear all caches:
   
   • WordPress caching plugin (if installed)
   • Hosting/server cache
   • Cloudflare cache (if you are using Cloudflare)
2. If you are using any optimization plugin (such as LiteSpeed Cache, WP Rocket, Autoptimize, etc.), temporarily disable:
   
   • CSS combine
   • CSS minify
   • CSS delay/defer options
3. After clearing everything, test again in an incognito window.

In most cases, this resolves the issue immediately.

Please let us know which caching or optimization tools you are currently using, and we can guide you more specifically if needed.

Hey, yes you´re right! It was the CSS optimize from WP-Rocket! Now its fine. Sorry that I forget to check this before and make you trouble and work.. I´m sorry for that

it takes always some hours to understand how works a theme. Now I think I´ve one (hoppfully the last ): How can I set the theme that the dark modus is standard an if the user want can switch it to the light modus?

Hi

Great question, and no worries, it’s completely normal to need a bit of time to get familiar with a theme.

To set Dark Mode as the default, please follow these steps:

1. Go to Appearance → Theme Settings
2. Look for the Color Scheme / Default Mode option
3. Set it to Dark
4. Save your changes

I’ve also attached a screenshot to help guide you.
Theme Settings

After that, your website will load in Dark Mode by default, and users can still switch to Light Mode using the toggle.

Oh men…. this was so easy. Thanks, now I´m happy looks great! Cheers Jens

Hi,

Thank you for your question.

Yes, the Zaya Core plugin needs to be updated separately from the theme. Updating the theme via the Envato Market plugin does not automatically update bundled plugins, including Zaya Core.

To update the Zaya Core plugin, please follow these steps:

1. Download the latest theme package from ThemeForest.
2. Extract the ZIP file on your computer.
3. Inside the extracted folder, locate the Zaya Core plugin file (usually inside a “plugins” folder).
4. Go to WordPress → Plugins → Add New → Upload Plugin.
5. Upload the new Zaya Core ZIP file and confirm replacing the existing version.

After updating, the plugin version should show the latest release.

If you need any further assistance, please feel free to email us through our ThemeForest profile page and we’ll be happy to help.

Best regards,
NusaTheme

Hi, thanks for reaching out.

First, could you please confirm whether you have installed and activated the Zaya Core Plugin? This plugin is required for importing demos and for all theme elements to appear correctly in the WordPress editor.

Zaya is designed to work primarily with the native WordPress (Gutenberg) editor. Using third-party editors like Kubio may result in missing or inconsistent elements.

To help us understand the issue better, please send a few screenshots of what you are seeing to nusatheme17@gmail.com. Once we can see the missing elements, we can guide you more accurately.

Looking forward to your reply.

Best regards,
NusaTheme

Hi,

Thanks for your comment.

Please send us an email through our ThemeForest profile page so we can assist you further. It would be very helpful if you could include a screenshot of the issue you’re experiencing.

We’ll be happy to take a closer look and help you resolve it.

Best regards,
NusaTheme,/p>

Hi,

Thanks for reporting this.

Sometimes the Gutenberg Query Loop block doesn’t refresh its filtering correctly, and this can happen especially on archive pages.

A quick fix you can try:

1. Go to Appearance → Editor
2. Open the “Archive” template
3. Click “Save” to re-save the template without changing anything

This forces WordPress to refresh the Query Loop settings, and in most cases it fixes the issue where categories are not filtering correctly.

If the problem continues after re-saving, feel free to let me know and I’ll help you check it further.

Best regards,
NusaTheme

Hi Nico,

Thanks for your message.

The Zaya WordPress Theme does not use Font Awesome at all, so these two Font Awesome stylesheets are not coming from the theme.

The files you listed:

• multiple-authors-fontawesome-css
• blockons-fontawesome-css

are most likely being loaded by other plugins you have installed. for example, author-related plugins or block-extension plugins often include Font Awesome.

Since the theme doesn’t load these, you can safely manage or disable them through the plugin settings, or by deactivating the plugin that injects them (if you don’t need it).

Best regards, NusaTheme

Hi, thanks for your help! We found and removed the plugins causing the problem. Best regards, Barbara

Hi,

Thanks for letting us know. To assist you better, could you please send us an email through our ThemeForest profile page and include a screenshot of the issue?

We tried to reproduce the problem on our end, but everything appears centered, so the screenshot will help us identify what’s happening on your setup.

Looking forward to your message so we can fix it quickly for you.

Best regards,
NusaTheme

Hi,

Thank you for your interest in the Zaya WordPress Theme.

Yes, the custom cursor (dot effect) can be easily disabled from the Theme Settings. You can see the theme options in the image provided in this link: theme options.

Since Zaya is a Full Site Editing (FSE) theme, it gives you flexibility to modify layouts and styles. However, please note that it was built with a specific minimalist design direction, so I can’t promise that it will perfectly fit all layout types, such as complex magazine-style blogs, without additional customization or plugin styling adjustments.

Best regards,
NusaTheme

Hi,

Thank you so much for your kind words, we’re really glad to hear that you’re enjoying the Zaya theme.

Currently, the Zaya WordPress Theme doesn’t include dark mode color settings directly in the editor. To change the dark color (for example, from black to dark green), you’ll need to override the existing dark mode CSS variables.

Please contact us via email through our profile page, and we’ll guide you through the exact steps in detail. It’ll be easier to share the code and explanation there.

Best regards,
NusaTheme

Hello,

No that’s not what i meaned. It’s about the dynamic titles from the blogs. You can’t change that because it’s automaticly made. For example: https://pleziervoorjehond.nl The titles: beste drinkfles voor je hond & De beste puppyren These are in H4 in default. But we want to change this to a H3.

Best regards,

Barbara

Hi Barbara,

Thanks for the clarification!

For the dynamic post titles (like the ones in the Recent Posts section), please watch this short tutorial video I’ve attached — it shows exactly how you can change the heading level for those titles.

And also, you should read this Recent Post AJAX documentation to make sure the posts that load with AJAX have the same structure.

Best regards,
NusaTheme

Hi,

Thank you so much for the support! This video helped me fix it.

Kind regards, Barbara

Hi Barbara

Yes, you absolutely can! You can use any regular photo as your header image, including a brightly colored one, and it’s completely fine to remove the text if you prefer a clean look.

Best Regards,
NusaTheme

Hi Barbara,

I’ve checked your site, and it looks like the Offcanvas Header (mobile header) template part isn’t included in your template. This is why the menu can’t be clicked on mobile.

The header in this theme is made up of three template parts, as explained in the documentation here: Header Documentation. Please make sure you’ve included the Offcanvas Header part in your header template, as shown in this example image: template editor.

Once that’s added, the mobile menu should work properly.

Best regards,
NusaTheme

Thanks for your response! We have now activated the Offcanvas Header. I’m still wondering how to ensure the menu remains visible in the footer. It’s currently a hamburger menu, which isn’t what I want. Thank you in advance for your response! Kind regards, Barbara

UPDATE: We found the problem ourself! Thank you anyway

Hi Barbara,

I’m sorry to hear you’re having trouble with the header layout, and thanks for letting us know

The theme’s header was designed with a specific max-width as part of its overall layout and visual balance. However, you can absolutely adjust this if you’d like to make the header (and menu) span the full width of the screen.

I’ve just added a short video tutorial to the online documentation that shows exactly how to do this. Please check it out here: How to change header width

Best regards,
NusaTheme

Thank you, this was very helpfull.

Hi Barbara,

Thanks for your question

At the moment, WordPress doesn’t include a built-in option to bulk change the post template for all existing posts. You’ll need to open each post and select the Single Post – Full Width template manually from the Post → Template settings in the editor.

For a quicker way, you can also use Quick Edit from the Posts → All Posts page and select the template there. Please note that WordPress doesn’t currently support changing templates in bulk, so this needs to be done one by one.

Once that’s done, all selected posts will display using the full-width layout.

Best regards,
NusaTheme

Hi, thank you for the quick response. Too bad it’s not possible to set the single post full width as the default, as I now have to adjust it manually 52 times. Perhaps an idea for NusaTheme for the future? Kind regards, Barbara

Hi Barbara,

Thank you for your kind feedback, and I completely understand how time-consuming that can be when you have many posts to update. That’s a great suggestion, and I’ve added it to our list for future updates so users can set a default post template more easily.

We truly appreciate your support and are glad you’re using the Zaya theme! If you’re enjoying it so far, we’d be incredibly grateful if you could take a moment to leave a review on Zaya theme. It really helps us continue improving and supporting users like you.

Thank you again, and have a great day!

Best regards,
NusaTheme

Hi, thanks for reaching out!

The error usually happens if the full package from ThemeForest is uploaded instead of the actual theme install file. Please follow the step-by-step instructions in this guide to upload the theme correctly:Installation

That should resolve the issue. If you still face any problems after following the instructions, feel free to let us know and we’ll be happy to help further.

Best regards,
NusaTheme

Hi, thanks for your question!

At the moment, the theme doesn’t support a sticky menu by default. However, we appreciate your interest, and this is something we may consider adding in a future update based on user feedback.

Hi, thank you for your question.

Currently, the theme is designed to use the color mode toggle switch, and it doesn’t support setting the dark theme as the default out of the box. However, we plan to include an option for setting the default color mode in a future update.

In the meantime, if you’d like to make the dark theme load by default and remove the toggle switch, it’s possible by modifying a small portion of code in the theme’s functions file.

Feel free to email us through our profile page here: NusaTheme Profile, and we’ll gladly send you the exact instructions and code to make that change.

Best regards,
NusaTheme

Hi, thanks for your comment!

Could you please provide more context regarding the changes you’ve shared in the Pastebin link? Let me know what you’re trying to achieve, where you’re applying these changes, and if you’re encountering any issues. I’d be happy to help once I have a bit more information.

Thank you, I don’t need help. Those are my hotfixes if anyone wants them.