Now when I enter an email address under -security-moderation, my whole site goes white and the entire moderation top bar disappears.

The moderation page has changed. Do the following:

Go here and create a new page: WordPress -> Pages.

Give it a title “Moderation” and slug “moderation”.

In this page, select the template “DateBook Moderation.

Done!

I did do this when I installed the theme and it’s been working fine, only when I put in an email in the moderation box does it give me this error, I even went to gender field and resaved, still gives me error. All ‘Tips’ under the reserved field sections is not showing.

Hi RaCLD. Those both links do not lead to comments. I was not able to read those comments. Sorry.

Regarding GDPR. I have not learnt this question yet. Sorry.

Hi. I have already explained about this question by email.

Yes,thank you i send another emsil for you please see you and help me for remove image for the profil in the post add

Hi. Yes, this is what we can boast about. DateBook is the fastest and the most optimized theme among WordPress dating themes and even not WordPress themes.

No, our demo websites do not use any cache or optimization plugins or something else. DateBook is located on a simple shared hosting server.

You can start with 1 dollar hosting server. But later, when you have 70k users, you will have to hire more powerful server.

The problem is not with DateBook. The problem is with WordPress. You should think about WordPress, if WordPress is able to accept 70k vistors. For this, you should hire special WordPress optimized server.

Hi MihailovRA.

On the first screenshot, that bug was in old versions. Try to install the latest version of the theme 4.9.7.

On the second screenshot, image does not become the default photo. It is difficult to say. Perhaps, some cache works. Try to update the page in the browser with CTRL + F5.

I apologize for not replying in time. I was out of the office.

I have Version 4.9.7 and this still happens sometimes!

I will have to check why images disappear. This must not happen because this bug was fixed. But yes, I will check it again and try to fix it in the next update. Thank you.

by the way, themeforest is not protecting users against deactivation of themes. the authors rights are specifically stated in the TOS of themeforest and all authors have the right to discontinue a theme in themeforest at any time without warning.

and this is why I am supporting authors i bought and use products and services for.

again: DONT BE CHEAP its maybe 30$ per 6 months or even half with the promo (if you renew earlier)

Hi, LeonGeb. You’re absolutely right. From now on, I’ll follow your advice. You and customers like you will always have higher priority than free users. I’ll reply to you first. Just want to point out that if I don’t reply to you right away, it doesn’t mean I’m replying to free users at that time. I simply don’t have the time to reply (maybe I’m out of the office). Respect. Thank you for your support.

Hi bellsfasta. Could you please remind what issue with WooCommerce you have? Thank you

It’s this one – https://themeforest.net/comments/31745419

Hi bellsfasta. Yes, I remember your question. I checked it at that time but could not find any issue on our side. Perhaps, we use one combination of settings, and you use another combination. That’s why I cannot catch the error.

As I understand, you try to connect a subscription plan to a WooCommerce product here: WordPress -> DateBook -> Subscription plans -> you open a plan for editing -> select a WooCommerce product in this field “WooCommerce Subscription”. After you click the Save button, you see the error. Right?

Also, WordPress sends an email with error description to your email box. Could you forward that email message to me please? In this case, I could fix the error very fast. I apologize for the delayed response. Thank you.

Thank you! indeed this was the problem, I had forgotten that I added words there, the problem has been solved, many greetings.

Good

Please helpPlease help me on my site a big white page error appears on the home page if it is accessed from a computer or laptop, but from the phone it is not visible, please if you can look and tell me what it could be www.întâlniri.ro

Did you upload the latest theme? It looks like you uploaded the latest plugin but not the theme. The DateBook Moderation template is located in the theme folder.

I uploaded latest theme and the latest plugin, and I just uploaded the latest theme again but still no (DateBook Moderation template).

Check, this folder must have this file: wp-content/themes/datebook-theme/page-datebook-moderation.php

If this file exists, then you must know what is going on your site and find the reason why this file does not show in the template list.

I replied by email. Please, check your email box.

and all moderation pages does not work, “page not found”.

1) The theme has a lot of translation files in its folder “languages” (here wp-content/plugins/datebook/languages), and the same “languages” folder in the theme folder.

In this folder, you can find the files “datebook-pt_BR.po” and “datebook-pt_BR.mo”. Use them to translate the theme.

Here is a guide on how to translate the theme https://www.pagickthemes.com/how-to-translate-the-theme-in-loco-translate/

2) Create a new page. Give it a slug “moderation”. Select the template “DateBook Moderation” in this page. Done! Now, the moderation page must work.

Please pay attention to the presentation of SEO details, SEO description and SEO title in the WP admin panel wp-admin/edit.php?post_type=profile

and pay attention to this error in User Profiles when editing them in the WP admin panel. https://radikal.cloud/i/010.JyxOHH

Hi ATerentyev. Thank you for your message. Ok, I will check the issues about SEO and featured image in a profile.

Thanks for getting back to me! I want to remove the large background/cover image on the Single Profile page for all profiles, regardless of whether they are featured or not. The goal is to show profiles with no background image at all (just a plain background). I tried CSS like: .single-profile .profile-header, .single-profile .profile-header::before { background-image: none !important; background: none !important; } but it looks like the theme sets it via inline styles (or JS), so the image keeps reappearing. Is there an official way to disable it? a toggle in theme options, a filter/hook (e.g. return empty URL for the profile header background), or the recommended template override path (e.g. template-parts/profile-header.php) to safely remove the inline background? Site example: https://friends128.com/ (DateBook) I only want to remove the header background on the Single Profile view—not the grid/mosaic cards on Search/Home. Thanks a lot! Best regards, Gennadii

Hi. Disable this option WordPress -> DateBook -> Dashboard -> Featured profiles -> Enable default background images for Featured profiles.

At the moment, if the theme does not find your uploaded background images, then the theme loads its own background images for featured profiles (from this folder wp-content/plugins/datebook/assets/images/patterns). But this function will be removed in the next update.

If you do not want to show random background images, then you can delete all images in this folder. In this case, only your background images will be loaded uploaded here WordPress -> DateBook -> Dashboard -> Featured profiles -> Featured background images.

I checked our demo site on many devices with different screen sizes. It is ok. The menu appears on all devices and work/open.

Perhaps, some third-party css style affects the menu on your site.

I tried this many times without plugins and i was able to replicate the issue on production and staging.

hi pagick, I tried this multiple times but the moderation panel does not appear without me enforcing it with custom css. as always im testing this with no plugins activated and on staging.

Hi LeonGeb. At least you did it. You solved the issue, and the moderation panel appear. Great. But please, do not think that you will have to solve all issues on your side. Of course, I will try to fix/solve all issues myself. Thank you.

hi pagick, the problem is that while you do corrections, some are just taking too long. I.e. the amount showing in the woocommerce dashboard eventhough its free, which i brought up many times over 4 months now. This may not be a huge point for people without business or not paying taxes for their business but it puts businesses like mine on the spot of tax-authorities. I never expected to resolve issues myself but I will also not wait until its too late I get trouble with the chamber of commerce because of a bug that was brought up months ago. Once its fixed I can always revert the additional code to keep the theme clean for future updates.

and just for comparison and transparency:

when i use the additional code i see this

when i login as the femal acocunt and go to subscription, it still shows me the original price and the text that i can get it for free (which is again ok)

but when i purchase it and it takes me to the cart, the price is zeroed. after purchase and going to the woocommerce orders, i lookup the recent purchase and see that there it also shows as 0.- purchase.

conflusion: correct handling of prices correct reports correct tax statements no jail for me

@childtheme i created a basic child theme connected the parent accordingly and when i switch to the childtheme it shows me the blank page. maybe i am overseeing something. I ddi check the documenattions online on how to create a childtheme, datebook has no such section.

i think the general problem is that datebook is pulling many pages/templates and i am obviously missing all these templates on my childtheme. it would be helpful if you could document how to create a childtheme with the requirements needed.

Hi. Today, I will check the issues you described. And it all will be fixed. Thank you much.

please disregard, this is working after reinstalling the plugin